Rated 4.0 out of 5 by 68
Rated 3.0 out of 5.0 by MKEguest Missed the Mark
Where to start (cons):
1) The temperature of the water was lukewarm, at best. It makes for a short and chilly shower.
2) The guest in the room next to me decided that 3 am was the time he needed to have a phone conversation. The walls are paper thin.
3) I asked for a cab at 9:00 am on the first morning I was there, said they would call around 8:45, I come down at 8:55 and they had yet to call.
4) Fire alarm went off one morning during the stay.
5) Parking lot was unplowed and slippery.
1) The cleaning staff obviously takes their job very seriously and does a good job.
Everything else was just average. No breakfast included.
February 26, 2014
Rated 3.0 out of 5.0 by Davide6 Nice hotel, but needs more attention to detail
Selected this hotel over the Holiday Inn Express, because of the bar/restaurant. Weather was bad so I didn't want to go out for dinner. First problem - the bar was out of bourbon. Unfortunately, this is what I like and the bar was out of stock on all brands of bourbon. Next problem was with the room - hair dryer didn't work and I couldn't call down to the desk because the phone didn't work either. I went down to the desk and the front desk staff was able to provide me with a hair dryer. Otherwise, hotel is very clean and the staff is friendly and courteous.
February 26, 2014
Rated 2.0 out of 5.0 by 3FamilyCC3 Not Even Close...
The front desk staff was just friendly enough to warrant mention but they seemed distracted and unorganized. It took one member of our group over 10 min. to check in and the desk staff could not recommend a place to eat dinner nor did they have a list they could give us.
The pool facility was just okay; the hot tub was roped off and marked as out of order which I notice is a theme amongst these reviews.
At 9 pm I went down to the "lounge" where they were out of everything except a one brand of domestic draft beer. There were maybe 6 people in the lounge but it took the bartender more than 10 min. to wait on me.
My room was clean but the heater never blew out warm air, in fact it blew cold air all night. Since the bedding is not very warm I was froze all night. I would have called the front desk to get a new blanket or have them look at the heater but none of the buttons on the telephone worked even though the phone had a dial tone. After a long drive in the snow, it was just not in me to get dressed and go down to the desk in person. In the morning, I had no hot water so after a cold night sleep I was able to enjoy an icy wake up - I have NEVER been to a hotel where there was not hot water for showers.
I went down to have breakfast in the "restaurant" every table was filthy. It took more than 15 min. to get a clean table even though 2 dining room staff members were present and there were only 3 other patrons. The girl in charge of cleaning off the tables wandered with towel as if lost and then finally cleaned one space on a table for four off for me. Yes that’s right she only cleaned one quarter of the table. I ordered a bagel with cream cheese and a yogurt parfait and waited more than 20 min. to get it. When I did finally get my order the bagel was saturated with oil to the point it was dripping off and the yogurt parfait, which was supposed to be yogurt, blueberries and granola, was filled with dry fruit (raisins and cranberries) and nuts. I did not eat the food but was charged more than $10.
Since I had breakfast, my check out bill was not ready and it took me calling them to finally get a copy the bill to file with my expense report.
It is a shame this was such a disappointing experience because the building itself is very nice and clean. Holiday Inn you need to address this location and tighten up the management because it really is a detriment to your brand. You are preferred chain for my company’s business travel accommodations but this was such poor performance I felt compelled to turn in this review to our travel management team.
February 13, 2014