Rated 4.2 out of 5 by 272
Rated 5.0 out of 5.0 by Cindarella Great Hotel -- breakfast questionable
We purchased a room with " breakfast included." Had we known it was only 2- $10 certificates to use in the restaurant , (which was just an additional $20 to the room cost), we would have just purchased the room. No savings to get the room with breakfast (good idea for promotion). Also, the front desk mentioned we had the breakfast with the room upon check in, however, they forgot to give us the coupons and we had to go to the front desk in the morning to get them.
Restaurant was VERY expensive. Saturday morning we ate at the restaurant about 8:15 am, and we were two of four people there. Our waitress must have been having a bad day. Not personable at all....... no "customer service. "
We had traditional omelets, and it took about 20-30 minutes. Our waitress brought our toast about 10-15 minutes before our eggs got there. Not sure why. Food was average. Seriously, the waitress was just blah.....
So to recap the overall experience at the hotel, for the most part the facility was above average, bed was comfortable, shower clean and shower head worked. Front desk staff was great, waitress at restaurant needs customer service training.
October 2, 2015
Rated 5.0 out of 5.0 by prolife Loved it.
We loved everything about this hotel. It reminded me of a New-England style building which would make sense since it's near lake Michigan. Everything was spotless, the staff was very friendly and it was quiet in the room. The bed for me was a bit soft, but I slept very well. Would come here again!
September 26, 2015
Rated 5.0 out of 5.0 by matts4444 Good hotel friendly staff
Good hotel friendly staff. The bed was uncomfortable and the neighbors were noisy. Other than that, it was friendly. Great bar with lots of good local beers available.
September 22, 2015