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Rated 3.7 out of 5 by 91 reviewers.
Rated 4.0 out of 5.0 by overall good place to stay Overall a friendly and comfortable experience. Breakfast was expensive and below average quality as I believed they used preservatives. October 5, 2014
Rated 3.0 out of 5.0 by Noisy air conditioners The old and noisy air conditioners make establishing comfortable room temperature levels for sleeping almost impossible. They have to be replaced, otherwise there is no way to get a relaxing night's sleep. October 2, 2014
Rated 4.0 out of 5.0 by Weekend Stay This Holiday Inn is clean, simple, safe and priced for the budgetary traveller. Nothing too fancy; necessity not luxury. It's situated in a popular Mississauga suburb with the lakefront just a 5-minute drive away. There is a restaurant and lounge and a pool if you need this. September 30, 2014
Rated 5.0 out of 5.0 by A Home Away From Home The staff at the front desk makes you feel like you are family. The breakfast there is to die for. ILL go out of my way to stay there again. September 29, 2014
Rated 4.0 out of 5.0 by OK Although clean, it's looking and feeling old. Time for a freshen up. Staff were great. September 26, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The hotel met all of my needs for our stay. The staff was very helpful and professional. I will look to stay in the same hotel next time we are in the area again. Thanks so much. September 24, 2014
Rated 5.0 out of 5.0 by Great service The woman at check-in was very friendly and made me feel very comfortable. As a single woman travelling at night I felt very secure in the hotel. September 15, 2014
Rated 4.0 out of 5.0 by Good hotel for business travel Rooms were clean. Breakfast was good. Internet was reliable. September 15, 2014
Rated 1.0 out of 5.0 by Breakfast was the only good thing about our stay Stay away from this hotel and check out the other hotels in the area. We stayed there overnight with 2 small kids as we needed to attend a funeral for a family member. The breakfast we had in the morning and the pool were great, however, the hotel lacked cleanliness and the beds were very uncomfortable. When we arrived in our hotel I noticed that the bathroom was not cleaned properly and there was hair all over the place (tub and floor). I asked the front desk staff to arrange to have it cleaned again. They came, but was still dirty (especially behind the door) after they left. We then received a crib for our infant daughter and there was hair on the sheets that were there. While were were given a new set of sheets for the crib, I find it disgusting that it wasn't even given a once over before passed along to us. Early in the morning, around 2 am my husband noticed a mess in the elevator (pop cans and scattered chips). In the morning on the way to breakfast it was still there. My father approached the front desk to let them know and their response was "well housekeeping doesn't start until 8am". So, guests not having to see or step on a large mess in the elevator isn't more important than not doing something outside of your job description? Clean the mess up! We also found the front desk staff to be rude. Prior to checking in I called the hotel to ask about a microwave and fridge as we will be having bottles for our infant daughter. I was told that it can't be guaranteed because there are a limited number. That is fine, but when I asked further if it looks like there may be some availability (thinking these were inventoried on their system), the clerk told me that she is at the front of the hotel and doesn't know which rooms have these. We also complained to the manager on check out day concerning the lack of cleanliness in the hotel and in particular our room and his only response was to bring it to the housekeeping manager. Didn't even offer a discount off of our bill which was my expectation. The staff at this hotel need to be refreshed on what their job is. While this was not the a five-star resort (and our expectations were not such), I did expect basic things to be taken care of, especially ensuring that our bathroom was cleaned the second time! Just stay away from this specific Holiday Inn and go somewhere else. September 11, 2014
Rated 3.0 out of 5.0 by biz stay was there on business and am there a lot due to closeness to office. breakfast food could be better with more variations. September 6, 2014
Rated 5.0 out of 5.0 by Value for money Excellent location, nice staff very help ful, economical, I would recommend this hotel to all. check in and check was smooth September 1, 2014
Rated 3.0 out of 5.0 by Average hotel with great food Overall this hotel is dated, but it serves it's purpose, providing you don't have to stay too long. Rooms are dated. Food is very good. I was pleasantly surprised with the quality of the supper. August 29, 2014
Rated 1.0 out of 5.0 Dirty, poor condition We have stayed at this facility at least 4 or 5 times. This year is the last. The room was not cleaned properly. Bathtub drain had hair and gink when we arrived. Toilet paper holders were broken and rusted. Ice machine on our floor did not work 5 days of the 6 we stayed. Maid service did not replenish amenities.....every day there was something missing....washcloth, coffee, bathtub mat, shampoo. The door latch was broken and had to be repair immediately upon our arrival. While the front desk was helpful , the maid we encountered was surly , on the cell phone while we were waiting for our room to be cleaned, and complaining to other staff about work conditions while we were standing there. Side note.....we were there mid August . There was still a spring display, kindergarten style, in the entrance. Very tacky, very discouraging just walking in. August 28, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Friendly staff and clean comfortable rooms. Ample free parking. This location is near plenty of good shopping, restaurants and close to major highways. August 27, 2014
Rated 4.0 out of 5.0 by Floor The only problem I could outline I found the carpet in the halls and rooms to be concerning, they could use a good cleaning. This was on the third floor. August 27, 2014
Rated 4.0 out of 5.0 by The hall ways and floors The carpet in the halls and our room needed cleaning. August 27, 2014
Rated 5.0 out of 5.0 by Nice/Clean I always stay at Holiday Inn when I can because they are always clean, nice, and have great service. The Holiday Inn Toronto-Mississauga is a nice place to stay. Relaxing and very close to other attractions. August 26, 2014
Rated 5.0 out of 5.0 by Helpful Staff The night desk staff was courteous and very helpful. We appreciated their suggestion to use the train to visit Toronto. August 26, 2014
Rated 1.0 out of 5.0 Will never stay at this hotel again Toilet tissue holder would not retain the tissue it was always on the floor. The unit was old and rusted. The safety latch on the door was broken we had to ask for it to be replaced. The room was not vacuumed after 4th day we asked for the room to vacuumed. The coffee pot was never cleaned. We had to ask for coffee to be left in the room. The only positive experience was the front desk staff was very professional and tied to make things right, We have stayed at this hotel before but never again. August 25, 2014
Rated 5.0 out of 5.0 by On business again I always find it pleasant when the staff is friendly and recognizes. Richard, bartender, seems to know most customers as they come through. I commonly stop in the bar on the way to my room just to say hello and find out how the day has been. Makes it a much homier experience. August 25, 2014
Rated 3.0 out of 5.0 by Ok hotel This hotel was ok, nothing spectacular, but met my immediate needs August 25, 2014
Rated 5.0 out of 5.0 by Comfortable stay, great service, very reasonable price Comfortable stay, check in was quick, easy, and front desk personnel were friendly and helpful August 23, 2014
Rated 3.0 out of 5.0 by Exam Taker Room furnishing getting a little dated. My TV didn't work. Quiet and peaceful as I had to study and write exam that weekend. August 22, 2014
Rated 2.0 out of 5.0 by Not the Worst But... The internet service was very slow and spotty, no free breakfast despite claims to the contrary on the website, the window valence was torn and several feet of it was dangling in front of the window when we walked in, our room keycards were mistakenly deactivated after the first night, the morning coffee in the lobby was cold, the general impression was of a rather run down hotel in need of an overhaul. With all the other hotels in the area, I'll stay somewhere else next time. August 18, 2014
Rated 4.0 out of 5.0 Overall a very pleasent experience Staff were exceptional, room very clean and comfortable, restaurant very good. Would recommend this hotel and would return if the area was in our travel plans August 14, 2014
Rated 2.0 out of 5.0 by Shows its age I accidentally booked this hotel, I meant to stay in the one on Britannia Rd. Unfortunately this hotel was not up to the Holiday Inn standards. I try to be very balanced and reasonable when it comes to criticizing a hotel but there were some basic issues that trouble this hotel. First, the smell of the room was bad, I mean terrible. Now this may have been only my room, and it may have only been a once in a blue moon occurrence but I believe I should mention it. Secondly, the decor, now for many people this will not be an issue, in fact it might be at the very bottom of the list when it comes to booking a hotel. But considering there are other Holiday Inns in the area that are newer and cleaner, this might be a factor in your decision. The place looks like you time traveled back into 1992. The problem is when you combine a bad decor and a bad smelling room (may be a one time occurrence), the perception of some people is that it is a crummy hotel. Also of note, I stayed there 5 nights and had terrible sleeps due to the comfort of the bed. Now this is obviously going to vary wildly among guests but as someone who travels as extensively as I do, I have gotten somewhat used to different comfort levels of beds, just a heads up. Now as for a positive, the staff was very helpful and friendly, so to the operator of this hotel should at least be happy with the fact it isn't the staff's fault that I had a bad experience. Also the location is great if you need some variety in your food. A bunch of fast food and restaurants are a stones throw away from the hotel (Timmies, KFC, Subway etc etc). To the operator of this hotel: it may be time to consider a renovation, if you have wallpaper, place is too old. To the general manager of this hotel: Staff are friendly and well trained, keep up the good work. August 13, 2014
Rated 5.0 out of 5.0 by Nice Hotel in a good location Comfortable Hotel with a great breakfast (this $10 option when you book is a good deal for 2 quests). Easy access to the QEW highway. The free WIFI worked well and there was ample free parking. Good neighborhood, close to shopping etc. There was no ice machine on the 4th floor but there was a guest laundry room. It would have been nice to have a fridge in every room. August 11, 2014
Rated 4.0 out of 5.0 by friendly staff friendly staff, free breakfast and wifi, excellent value and clean room! August 10, 2014
Rated 2.0 out of 5.0 by A tired suburban location The first check in clerk scowled when I asked if we could check in at about 2 pm since I was platinum. Fortunately as he skulked around another clerk happily helped me and she was pleasant, professional and recognized my loyalty. The rom was older, plain and tired but fine. The rest of the staff were nice. The lounge was closed on the weekend and they offered a "buffet" breakfast in the bar area. It was simple disgusting and inedible. Overall,not a stellar property, there are many nicer in the same range. August 8, 2014
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