Rated 4.0 out of 5 by 98
Rated 4.0 out of 5.0 by 2happycustomers No hesitation recommending this Holiday Inn
Loved the bed and linens - slept like a baby. Found the restaurant overpriced, but in fairness, the food was good. We did not like the Starbucks coffee - too bitter.
The pool was quite small and that area was under construction.
July 30, 2014
Rated 5.0 out of 5.0 by GioRom Good experience and enjoyable stay
We enjoyed our stay at the Holiday Inn. The staff was very polite and courteous. You could sense the good mood of the personnel. Overall the room and the hotel were very clean and this is very important to us. We just had to get used to the bed because we're used to a stiffer mattress at home and this bed was a little softer. But to no fault of the hotel. We still slept pretty good. The air conditioning wasn't overpowering. It was just right. It was a pleasant experience and we'll come back anytime.
July 23, 2014
Rated 5.0 out of 5.0 by his zizi Great Place
Had a great time here, nephew loved the pool, room very large and comfortable. will be staying here again
July 23, 2014
Rated 4.0 out of 5.0 by humdrum Enjoyable stay, wish breakfast was included
We enjoyed our 3 night stay last weekend. The hotel and room were clean and well decorated, and the staff was very helpful and pleasant. Our room faced 401, but the traffic noise didn't keep us awake.
The beds have a very soft top layer, which is very comfortable to lay down on, but it was about an inch too thick for sleeping soundly. We are used to a quite firm mattress, so it took us a little longer to fall asleep.
Our biggest wish is that the breakfast buffet was included, or that tea and coffee were. The coffeemaker in the room was okay, but not great, and tea was only available for purchase at the café. The layout of the café made it feel awkward to get a cup of tea to go, and I felt like I was interrupting the staff, even though they were extremely pleasant.
Bottom line is that the beds were too comfortable and I had to buy a cup of tea each morning. With those as the only negatives, I highly recommend this hotel.
July 17, 2014
Rated 5.0 out of 5.0 by World Series Mom Baseball Mom from Cambridge
Fantastic time, everything was great. The room surprised me at how up to date it was and the beds and bedding were awesome. Clean room .. fridge, microwave .. everything that you need for your stay. The pool is a little small, but there is a pool. I was very impressed at how quiet and dark the rooms were during the night, I would be back in a minute!
July 17, 2014
Rated 4.0 out of 5.0 by Mitch49490 Mississauga stay
Location is great and this hotel will fill your business needs.
July 13, 2014
Rated 4.0 out of 5.0 by Rocksteady1 Good Experience
This hotel is pricier than most Holiday Inns where I have stayed in the Greater Toronto Area. The room was spacious, clean and up to date and the bathroom was in excellent condition. The bed was very comfortable but I really do not enjoy the small size pillows. The TV was good and so was the internet.
July 4, 2014
Rated 5.0 out of 5.0 by Pascal great updated hotel
I will stay again - great hotel. I liked the cleanliness, the staff and the rooms were clean, comfortable and quiet.
June 30, 2014
Rated 4.0 out of 5.0 by Happy Canada Nice to stay
Very comfort and friendly hotel. Good for business or leisure stay
June 29, 2014
Rated 4.0 out of 5.0 by MLWindsor Rooms that back onto 401 very noisy
The staff was wonderful, the room was a good size and clean, the bed was very comfortable but no not stay unless they can guarantee a room facing the front of the hotel. The rooms in the back of the hotel are very close to the 401 highway and unless you can sleep through anything the noise from the truck traffic will make sleep difficult if not impossible.
June 27, 2014
Rated 4.0 out of 5.0 by Kason 餐廳員工很親切
June 25, 2014
Rated 5.0 out of 5.0 by baseball daddy Exceptional staff
From the front desk staff to the bartender, and the maintaniance mad the staff were exceptional
June 24, 2014
Rated 4.0 out of 5.0 by Nonnie46 Review
Great place to stay for a business trip. I would return.
June 23, 2014
Rated 4.0 out of 5.0 by AdevP Very comfortable bed, clean and tidy room, great service!
Was unsure that we would have been accomodated with a check-in as early as we had requested. We were delighted that the hotel was indeed expecting us to arrive as early as we did (approx 10am), and that a room had already been prepared for us.
June 18, 2014
Rated 2.0 out of 5.0 by long distance traveller A one night stay
After 30 hours of travel I arrived very late at night in Toronto. Problems started when I had to call the hotel only to find out I should have prebooked the airport shuttle; staff recommended I get a taxi. Upon arrival at the hotel, I found out that the kitchen had just closed up for the night. The stsaff were only prepared to give me a list of places where I could order in food. I am less than impressed by now and began to question my choice of hotel. When I entered the room I felt better as it was of a level of comfort that I expected. The staff at breakfast next morning ignored me upon my entering as thjey were busy discussing something among themselves. I got my breakfast, put it on my table and had to go find a staff member to ask for tea and utensils. There were less than 10 people at breakfast so it was not like it was busy.
June 13, 2014
Rated 5.0 out of 5.0 by mmatt87 Great Service
I recently stayed at this location for a wedding and was pleased with the value for the money. The group rate was a great feature and made out-of-town commuters happy and extremely pleased. I would recommend this hotel in the future.
June 12, 2014
Rated 5.0 out of 5.0 by DCLC1 Great service
Our stay was wonderful. The hotel was CLEAN, QUIET the service was superb. The staff on Sunday went out of their way to make us feel comfortable, someone that traveled with us got sick. They did everything they could to help us out specially not being from that area. Great customer service.
May 30, 2014
Rated 5.0 out of 5.0 by Spice 456 All good
I have stayed at the hotel numerous times. I have always had a good experience and they know my name. It feels as homey as a hotel could be.
May 30, 2014
Rated 5.0 out of 5.0 by handymanZ Nice hotel
Everything was very nice. I guess the only complaint or thing we would have liked was a continental breakfast, like most Holiday Inns have. But there is a restaurant so still an option.
May 27, 2014
Rated 3.0 out of 5.0 by Alko8 Over all stay
I stayed at this location last long weekend. I have stayed here several times. I have always had a great experience with Holiday inn hotels. I'm a platinum member. I work on the road and spend a lot days staying especially with your chain of hotels. For example I stayed in your Barrie location for a whole year not too long ago.
My experiences have always been good over all HOWEVER, this time is different.
I left my external hard drive (which cost my $100 to buy# in the room. I called the next day in hopes that someone could recover it for me and put aside. What disappointed me is that there was no sense of urgency in trying to accommodate this simple request. I even left my phone number so that someone can call me to at least give me a feedback. NO ONE called me back. I had to call the location SEVERAL TIMES #more than 5x) to get some kind of answer.
In the end they said that they could not find it even after they told me that they haven't rented the room from the time of I checked out to the time I called.
I have always enjoyed my stays in your chain of hotel but this time this is a little dis-heartening. An external hard drive has minimal value compared to the impression that has left me after this experience.
May 24, 2014
Rated 3.0 out of 5.0 by Pittsburgh Man Check in time
I purchased this room through Priceline.com. The receipt I printed from Priceline indicated a check in time of 2PM. When I arrived at 2PM, I was told the check in time was 3PM. We waited in the lobby until around 2:30PM and then were given a room. That was the only problem I had with this hotel.
May 7, 2014
Rated 4.0 out of 5.0 by dogmom19 A little noisy
We had an issue with our (brand new!) in room tv when we arrived that was handled quickly and efficiently. Unfortunately we soon found out that we were on a floor inhabited by a large number of loud, noisy teenagers. We were out a lot, but our first night they played loud, thumping music until 11 pm. The following day every time we came back to our room there were teenage girls sitting in chairs in the middle of the hallway with their doors propped open and blocking our door. No adults in sight. It was annoying, but when asked to move for us the dispersed.
April 30, 2014
Rated 4.0 out of 5.0 by Sue222 Good for a nights sleep
Rooms are lovely and spacious. Parking can be difficult. We got in at 1045pm and there was only 1 parking spot left at the back of the hotel. Pool /hot tub area very small and exercise room Is a little bigger than a walk Ian closet. We were there for just one nights sleep. It is great for that. Would not want to spend the weekend. Great value for a nights sleep
April 21, 2014
Rated 3.0 out of 5.0 by SM08 Okay Stay
It was my first time staying at this location. I thought the hotel was nice and the room was nice and clean as well. I only had a few issues during my stay and that was with the noise level and the room availability. Upon check-in, I was told there were no rooms available. It was already 1 hour past check-in so I found that inconvenient. I did get a room within minutes, but it makes me wonder if I had been there at 3 if I would have had a long wait. The 2nd thing was the noise level to the point where I had to call the front desk to ask them to do something about it. My first night there the noise was unbearable, it seemed as if my whole floor was just sitting out in the hallway having a party. The halls are very narrow compared to a previous Holiday Inn location I've been to which could also be a factor as to why I can hear the slightest noise in the hallway. Other than that… I was pleased with the stay.
April 16, 2014
Rated 4.0 out of 5.0 by Helennnnn Fantastic Room & Helpful Staff
Overall, this property is clean, comfortable and well appointed (ie: enough plugs for all my devices). The tv was new and large! Pre-ordered room service breakfast was hot and delicious! A special shout out to the wonderful shuttle drivers who took me back and forth to my conference at another location; they were friendly and knew the area well for eating suggestions etc.
The only complaint was a breakdown in the booking process; I had advanced reservations for only one night but received two emails so assumed that I was booked for both nights. Upon arrival I was able to extend my stay but for a higher price! The front desk staff explained the situation well but having the difference credited would have made me more likely to stay at this hotel again next year at this time. Otherwise, I had two great nights sleep.
April 6, 2014
Rated 5.0 out of 5.0 by Tanners2 Excellent staff and Grand appearance
From the time we walked in till the time we left, truly a professional and very comfortable hotel
April 2, 2014
Rated 3.0 out of 5.0 by Br79 Nice hotel but service was ok
This is my first time at this property and most likely will be my last.
I chose this particular HI since it has the best value. The hotel looks very nice and new. Lobby has a nice decor, the room was modern and nice decor. The staff was very nice and friendly.
The hotel did recognized my Platinum Elite status, and I took the 500 points offer, however sadly there was no upgrade since there was nothing available.
I asked about if there's another way to upgrade, but I was told that I have to pay $10 to get an upgrade. I booked a King Bed + Couch, and supposedly next upgrade is 2 Queen Bed Suite, would a 1 level upgrade, if I wanted the King Suite it would be a 2 level upgrade, so the hotel didn't give it to me. This is a terrible way to upgrade since I didn't need 2 Queen beds. I get a better upgrade in InterContinental properties.
I am fully aware of the T&C of the Platinum Elite membership. At the end its up to the discretion of the hotel to give upgrades. This is the first Holiday Inn where I didn't get an upgrade and the hotel was not fully booked.
The way I call excellent service is when the hotel is willing to go above and beyond, what they are "required" to do. This hotel didn't provide that service, especially for Elite members.
The bathroom, looked nice and was clean but the wallpaper installer did a very sloppy job.
Breakfast was good but didn't have much selection. The lady there was very nice and provided good service.
For decor/looks this is one of the better HI that I have been in.
My next stay next month will be at another Holiday Inn location, perhaps it "might" be better.
March 29, 2014
Rated 3.0 out of 5.0 by Dewar Poor management decisions
Be advised – do not expect the normal customer service amenities that once made this a destination hotel. There has been an obvious management change (don’t the new ones always come in and slash budgets…seems this has happened here). Gone is the “free cocktail upon check-in”, gone is the free bottle of water, gone is the Platinum “gift” – you must now choose between the 500 points and a snack – why? All of this has been done to serve the hotel NOT the guests. I have had better welcomes at the “down-scale” Express inns. If it wasn’t for the banquet staff (Judy especially) we would not be using this as a venue
March 16, 2014
Rated 4.0 out of 5.0 by Colin242 Good Overall Expierence
I stayed at this location for 28 days straight, the room was good and the restaurant had good food. Location was ideal for working in the meadowvale area.
Two issues did occur while my stay the room leaked on my third night and the floor was wet in the room, the staff was very quick to move me to a new room.
The second issue was that on my last night the cleaning staff ignored my do not disturb sign and went into my room and cleaned it out when I returned the bedding was gone and I had to wait about 30mins for maintenance to bring me sheets and blankets so I could go to bed.
I would recommend to anyone working in the area or on a business trip. However for entertainment there isn't much in the area except for restraunts.
March 7, 2014
Rated 3.0 out of 5.0 by igalam Better staff training needed
It was my third stay in 2 years in this hotel that I choose for the good deal, but every time I am surprised by the lack of professionalism from the reception desk staff at the time of the check in. A half-spoken welcome, no recognition of the IHG status level, a quick thank you without a smile.
I find it pretty annoying knowing that I am a loyal IHG customer but I feel like neglected by this company when I get such poor service, despite all the advertisement done by IHG to value their customers with the IHG Reward Program.
I am not sure I will be back a fourth time.This is too bad to have such experience not once but 3 times, especially when the hotel overall is nice with comfy rooms.
March 7, 2014