Rated 3.6 out of 5 by 98
Rated 5.0 out of 5.0 by Brian58 Good size rooms verfy comfortable
Friendly Service at check in and clean/ comfortable rooms. Friendly and courteous restaurant servers.
Enjoyed my stay and would recommend this hotel to anyone and have already
May 12, 2013
Rated 1.0 out of 5.0 by TheBuckeye Poor Service
We had no hot water and the staff did nothing to correct the problem. The room was very expensive and I did not get my complimentary water and Priority package as at other Holiday Inns. Breakfast was not complimentary and over priced. The service at the Resturaunt was poor.
May 7, 2013
Rated 2.0 out of 5.0 by unhappytm001 no porter service;
i cannot believe that you do not have any kind of porter or bell hop service. i came in with three or four bags and no one assisted me whatsoever!!
then your card/keys did not work, and had to go all the way down to front desk -- and i have walking disabilities.
your chamber maid threw out my Qtips and forgot to leave me a towel and toiletries... otherwise she was pleasant...
your hot tub also did not work.. and there were no change rooms at all by the pool....
i have had better service at other holiday inns.... what happened to this burlington one??? and your hotel room rentals are much higher to boot!!!
your waitress at lunch was so unfriendly and inefficient.
but your waiter at night was wonderful!
April 26, 2013
Rated 4.0 out of 5.0 by jdavid1947 bathroom
there was a leak (water) around the bottom of the toilet. Staff and everything else was very good.
April 19, 2013
Rated 4.0 out of 5.0 by icecap Decent price and value
Stayed for a girls hockey tournament, lots of other sports teams there, no problems. Of the two elevators only one was operational, we arrived on a thursday and upon departing sunday it was still not working. Not sure If they wanted to wait until Monday for repairs, kind of inconvenience. Beds seemed hard also.
April 14, 2013
Rated 5.0 out of 5.0 by pike1r best experience
more hotels could improve themselves by modelling thier customer service after them. They have the friendliest staff.
April 13, 2013
Rated 5.0 out of 5.0 by Mbauer Good amenties and great service
Nice pool and hot tub. Great work out center. Kids like hte rowing machine.
April 10, 2013
Rated 4.0 out of 5.0 by Dottiesuemac Room mates
I found the hotel fine however l was quite upset to know l was on a floor full of female teenagers that ran the halls freely screaming and making loud constant noise.
It took awhile for security to deal with the problem as many of my friends on other floors were experiencing.
We came in fom Ottawa to run the 30k and I was shocked to hear these kids allowed unsupervised to run frantic.
That is my only comment aside from you need to allow for later check out for runners to be able to shower.
Thx for asking.
March 30, 2013
Rated 2.0 out of 5.0 by March24 Poor cleaness of the room
found the room not clean, dust,, look of the carpet does not invite in the room. Bathroom can be cleaned better. heating system noisy . did not get the value for the rate paid. Sfaff at reception very courteous and willing to help more. Hotel very convenient to access from highway. I will think twice before booking a second time.
March 30, 2013
Rated 3.0 out of 5.0 by CMLuna Avoid the restaurant!
While the room was clean and comfortable, the restaurant service was very very slow and unacceptable. I was there for 2 nights as to attend a large group event being held there. Saturday night we tried the restaurant thinking it would be faster than going off site. It must have taken 10 minutes for someone to seat us and another a15-20 minutes for a waitress to even acknowlede us. I had to ask about the pizza/pasta buffet which should have been described when our menus were handed to us. It was 15 more minutes to get our drinks delivered and she forgot 1 of them -there were only 2 of us! When I got to the buffet there was absolutely no pizza there! The service was so slow we almost walked out part way through. When we complained to the front desk, they gave me a coupon for a free breakfast the next morning to try and make up for it. That service was just as horrible. They have no service skills and no ability to handle more than 2 tables occupied at a time!!
March 29, 2013
Rated 5.0 out of 5.0 by Kim1959 Great Location and Value
Never stayed in Burlington before and was pleasantly surprised by the fabulous location of the hotel. It was directly across the street from several well known restaurants, making it very convenient to have a relaxing dinner and be able to walk back to the hotel afterwards.
The bed and room were very comfortable and a nice bonus was the fridge and microwave. The staff were also very helpful..
If we go back to Burlington again we will definitely book this hotel.
March 9, 2013
Rated 4.0 out of 5.0 by Earlyriser6 Noisy Atrium at night
I am in Burlington at every other month for business and stay here because I am a Priority Club member. The hotel is close to my place of business and restaurants. The only complaint that I have is that the hotel should rethink changing the night time noise curfew from 11:00pm to 10:00pm. For individuals who are assigned rooms facing the Atrium the noise from people playing pool, video games, or just talking can get very loud. This makes it hard for those of us who are in town on business and go to sleep early because we need to get up at 5 or 6am. Every time I stay here there is at least one night that I am kept awake after 11:00pm with activity in the Atrium. I have complained about the noise but was told that the curfew is 11:00pm. Have asked to be moved in the past but seems that the only rooms available are rooms facing the Atrium. If you get a room facing the Atrium and do not mind a noisy environment then I would recommend this hotel.
February 20, 2013
Rated 4.0 out of 5.0 by Paddy964 Poor Internet Service
As a Priority Club Member and a frequent user of the Holiday Inn Burlington I must say that I am very disappointed in the Internet service provided. The free internet is extremely slow and continually freezes up. Also this is the only Holiday Inn that I have stayed in that makes you pay for a better Internet service and I use Holiday exclusively for all my business travel and a great deal of leisure travel. As I require the internet for work purposes while I am in Burlington this is quite inconvenient.
I have always stayed at this hotel but I may have to consider other options that provide the hi speed as their only choice for free.
February 6, 2013
Rated 3.0 out of 5.0 by Eddy44 Food and Beverage area way too impersonal
This property has recently been completely revamped but the bar and restaurant area are completely open to the hotel entrance way and thus gives no privacy and is too impersonal. They need to do something to close this area off somewhat from the entrance way to give it a better feel and more comfort.
February 5, 2013
Rated 2.0 out of 5.0 by J5Ty67JJ Coffee is apparently as expensive as GOLD
Got hassled to produce my little coffee chit by one of the resaturant staff. Ridiculous considering
a)Every other hotel in the free world has coffee as an amenity, no questions asked and no stupid little card required
b) The Burlington hotel is not exactly in the middle of a thriving area, the only people that would be there are hotel GUESTS, so WHAT IS THE BIG DEAL
You waste my time, it is very simple : I don't waste my money on this hotel ever again.
January 21, 2013
Rated 5.0 out of 5.0 by stanley1954 Burlington Store Stay
Working in Burlington on and off for several months. I had tried other hotels in the area, Oakville as well as other's. This is where I settled in. I felt comfortable from day 1. Everything was just great, people, room, restaurant, access and of course quiet. Recommended to my buddy who stayed and as I did he loved it here. The staff make a big difference they are just fantastic and know you by name.
January 16, 2013
Rated 4.0 out of 5.0 by Remi Overall good stay.
I would recommend a restaurant review. Food is OK portions are on the small side, based on the competition in the area the portions and quality are less than neighboring restaurant .
Gym area is very good.
Room decor was excellent , I enjoyed the pillow quality.
January 15, 2013
Rated 3.0 out of 5.0 by bummer new years special
stayed here under their New Years "package" which included a pizza/pasta buffet.
Booked here because of the activities/pool for our young children.
Everything was fine with our stay except:
-The buffet was a joke. They knew exactly how many tickets/packages they had sold for the new years package but yet they could not keep up with the food demand. People were constantly waiting for the next "wave" of food to come out and when it did, watch out! it was a frenzy. Very poorly planned.
-Its new years eve, a few of us were sitting out in the atrium speaking amongst ourselves around 1 am....not bothering anyone. Security comes along and insists we go to our rooms! Like we were in a prison or something! I could understand if we were being loud and disturbing people but we were not-not one complaint. A little too uptight if you ask me....
would consider elsewhere next year.
January 7, 2013
Rated 4.0 out of 5.0 by AnnArborFam Great Stay!
We were pleasantly surprised with the quality of this hotel. We wanted to extend our vacation one more night and day....this was perfect! The reception desk was more than friendly and helpful. The pool attendant was very helpful and even found floatation devices for my 6 year old! We were so excited to see the video arcade game area too!
January 6, 2013
Rated 4.0 out of 5.0 by ChiTraveler Very comfortable....good value
I am a semi-frequent visitor to the HI Burlington, as my employer's Canada office is nearby. Since the remodel, this hotel is a delight to stay at. With all new furniture and decor--the beds are extremely comfortable....with lots of pillows (w/ various degrees of firmness#. The restaurant delivers great food and service. The hotel staff is always courteous, and go out of their way to be helpful. We've used the conference facilities a few times, which are also top-rate.
My only complaints is regarding the fitness area. Since it is out in the open #the hotel is an older Holidome design)...with rooms all around, there are early morning restrictions on TV and music. It would be nice if there could be a dedicated room for working out.
January 2, 2013
Rated 3.0 out of 5.0 by Wildfire23722 Nice clean rooms, terrible restaurant.
One of the worst restaurants I've been to. Food was alright but not for the price and the service was terrible by most of the staff. Only the one waitress I had made it a pleasant experience while dinning, thank-you to her for doing her job. If I didn't bill everything to my room I would have just ate across the road.
December 18, 2012
Rated 3.0 out of 5.0 by Kathy2 Lots of kids
I have stayed at the Hotel twice, it's very nice and the people are very friendly, but both times ive been there, there has been lots of kids!!!
December 14, 2012
Rated 3.0 out of 5.0 by HockeyDad01 Great stay for kids
This is a perfect stay for hockey teams. The kids are able to play free int the rec centre and the complimentary pizza and movie night was a great addition
December 6, 2012
Rated 3.0 out of 5.0 by KTkim Need modification
This hotel located conviniont location and have swimming pool for kids.
But hotel need modification because outside of building is looks good but rooms are pretty much old style and need remodeling.
November 27, 2012
Rated 2.0 out of 5.0 by Bruce1 Nothing Special
Halls very hot. Lobby unattractive. Room very average. Excellent breakfast, but way too expensive.
November 13, 2012
Rated 5.0 out of 5.0 by bvelvet Priority Club
No recognition for Priority club or points for the stay.
October 29, 2012
Rated 2.0 out of 5.0 by lovetravelling Comfortable bed. Nice to charge restaurant bill to room (convenient)
Rooms all look over into large common area but although strictly adhered to quiet in evening, many kids running and yelling on all levels of halls and in common area quite early in morning. Woke us up by 7:30 every day of our 3 day stay! Don't mind the noise a little later in day and early evening. Not fussy that all rooms can't avoid the large common area.
Sliding door looking out to common area/hall extremely difficult to open/close - in need of repair.
October 26, 2012
Rated 5.0 out of 5.0 Amazing
We were there as part of a wedding party, staying for 2 nights. The Front Desk staff were EXCEPTIONAL and incredibly helpful. The meal was amazing, and the rooms were great!
Thank you for making the stay so enjoyable!
October 20, 2012
Rated 4.0 out of 5.0 by Alvenia Beautiful Hotel
Hotel is beautiful, food is great, house keepers were very friendly. This is not a place for tourist.
The only thing that made me upset was the fact that I arrived early and instead of the front desk offering me a room that was available, I waited in the lobby for almost 2.5 hours bc "my room" wasn't ready. I asked if she had anything and she said "no" promptly. I understand the early check-in policy but if you have a room that's the same as the one that was reserved, why should I wait? I stayed seated with my luggage in the lobby adjacent to the counter. When my co-worker arrived, she was given a room right away even though she too was early. Of course that upset me so I asked the woman how it was so easy for her to find that room with the same amenities when I've been sitting there so long. She suddenly found a room for me too.
October 14, 2012
Rated 1.0 out of 5.0 by Bebs Bad Experience
This was no my usual experience with Holiday Inn. Normally, we have excellent service..
We were told on arrival that the water would be shut off in the morning at 9:00 a.m. This was not the hotel's fault. Having seetled our grandkids to bed, when we turned over our covers we found a glob of human hair on top of the sheet. Furthermore, it seemed that specks of blood appeared on the plate of the electrical outlet in the bathroom.
Furthermore, there was no ice bucket, bu only its cover.
We didn't ask for another room, because tje kids were sound asleep. The whole experience left us umcomfortable.
October 14, 2012