Rated 3.6 out of 5 by 20
Rated 4.0 out of 5.0 by ArcheryMom Comfortable and clean!
The room was well appointed,clean and comfortable.
June 16, 2013
Rated 3.0 out of 5.0 by JS0331 Didn't Make It Right
We booked a 2 Queen Bed Suite for last weekend. The day we arrived was very warm and humid so when we went to dinner we set the 2 thermostats down to cool the rooms. When coming back two hours later we found the main room cool but the bedroom very warm and not cooling at all. After speaking with the front desk 4 times and maintenance visiting twice, they were unable to resolve the AC issue and instead of just being honest and saying they didn't know what the problem was, they gave us a song and dance about what was wrong and kept raising the temperature on both thermostats. We were told there were no more suites or rooms with 2 beds (for our family of 4) and I had to ask if our rate could be reduced. They agreed but it was only reduced $10. In addition, the room had not been cleaned well- there was hair in the tub, a dirty sponge in the kitchenette, food crumbs on the closet floors and only the flat surfaces that were showing had been dusted. I didn't bother reporting these to the front desk because they were already unresponsive to our requests about the room. Overall a nice looking hotel and room but staff needs work.
June 7, 2013
Rated 3.0 out of 5.0 by Bacrmr What about room service??
Got a deal using CAA, room was comfortable and decorated nicely. Check-in/out was fast and easy. Free parking was definitely a bonus. Bathroom was quite small, especially for a suite. Was disappointed that the hot tub in the pool area was out of order and appeared to have been that way for a while. Also quite irritated when I called for room service at 10:20pm and was told (with no apology) that room service on Fridays ends at 10pm when it clearly states in all of the hotel information that room service ends at 11pm 7 days a week. Sounds like someone just decided to knock off work early.. probably wouldn't return due to this inconsistency.
June 6, 2013
Rated 4.0 out of 5.0 by jml447 Renovations
Taking way too long - 3-1/2 months now.
Manager had told me that they woudl be done in February and here we are middle of April and still not done. Absolutely ridiculous!!!
Should give extra Priority Club points for each stay during the removations. That would help with the loyalty of your regular guests. I am sure you could back date all the points.
Front desk staff and restaurant staff have been awesome but that is as far as my recommendations to staff go.
April 16, 2013
Rated 5.0 out of 5.0 by relic627 painting
smell of painting in lobby an in restaurant area cant stand the smell
April 13, 2013
Rated 4.0 out of 5.0 by PabloJ Very Comfortable Rooms but with areas for improvements
Air Conditioning control does operate properly or controlled by staff and could not get desired temperature as wanted.
Internet access not available in all rooms when connecting with data cable. Wireless with frequent interruptions.
March 27, 2013
Rated 5.0 out of 5.0 by jml447 RENOVATIONS
The hotel started renovations of the restaurant and bar right after new year's. No idea when it is to be finished now. When originally inquired middle of February was the answer. End of March still not done. No signs of management ever around when checking in which is always around 5:00pm. Management should still be there at that time of day especially during renovations.They are completely out of sight and expecting their front desk staff to take the heat from the guests. This is absolutely terrible.
Restaurant and front desk staff is excellent. They make the stay worthwhile.
March 23, 2013
Rated 5.0 out of 5.0 by Henry310 very comfortable bed and great service
Even though the lobby was under refurbishing, staff took care very well. Staff gone beyond their duty to accommodate guests.
March 22, 2013