Rated 4.0 out of 5.0 by jml447 Renovations
Taking way too long - 3-1/2 months now.
Manager had told me that they woudl be done in February and here we are middle of April and still not done. Absolutely ridiculous!!!
Should give extra Priority Club points for each stay during the removations. That would help with the loyalty of your regular guests. I am sure you could back date all the points.
Front desk staff and restaurant staff have been awesome but that is as far as my recommendations to staff go.
April 16, 2013
Rated 5.0 out of 5.0 by relic627 painting
smell of painting in lobby an in restaurant area cant stand the smell
April 13, 2013
Rated 4.0 out of 5.0 by PabloJ Very Comfortable Rooms but with areas for improvements
Air Conditioning control does operate properly or controlled by staff and could not get desired temperature as wanted.
Internet access not available in all rooms when connecting with data cable. Wireless with frequent interruptions.
March 27, 2013
Rated 5.0 out of 5.0 by jml447 RENOVATIONS
The hotel started renovations of the restaurant and bar right after new year's. No idea when it is to be finished now. When originally inquired middle of February was the answer. End of March still not done. No signs of management ever around when checking in which is always around 5:00pm. Management should still be there at that time of day especially during renovations.They are completely out of sight and expecting their front desk staff to take the heat from the guests. This is absolutely terrible.
Restaurant and front desk staff is excellent. They make the stay worthwhile.
March 23, 2013
Rated 5.0 out of 5.0 by Henry310 very comfortable bed and great service
Even though the lobby was under refurbishing, staff took care very well. Staff gone beyond their duty to accommodate guests.
March 22, 2013
Rated 5.0 out of 5.0 by Henry310 Comfortable beds and good service
Even though there was a refurbishing going on, staff took care of us nicely and hotel is beautiful.
March 21, 2013
Rated 4.0 out of 5.0 by tailes The stars of this hotel are the people
There were four people in front of me when I checked in and only one person working the desk, a second person finally arrived after about a 7 minute wait (the first-in-line was still not checked-in). The lobby is in the midst of renovations and it looks like they have a long way to go.
Finally my turn, I was recognized as a Priority Club Platinum member and upgraded to a suite, given bottled water, a small box of Lindors chocolate, a free bar drink coupon, and a coupon for 10% off at the restaurant.
The room (407) was newly redecorated, clean, nice furnishings, fridge, microwave, and quite well laid out. Unusual wallpaper though, grey imitation leather stitched into squares, I have never seen anything like it before. The bathroom had also been remodeled and quite nice, however, the new toilet must have been longer that the old one, it stuck out so far from the back wall that the door would not open past it. It looks like they used a reciprocating saw to cut a notch in the door so it would open all the way, even doing this was not enough, the door still rubbed against the toilet when opened. They tried to slap a coat of paint where the cut was but it didn’t cover all the bare wood. I would have thought that with all the expense the hotel is going through the designer and/or contractor would come up with a better solution. Also, the emergency exit sign was for room 419 not 407, how many others are in the wrong room.
The restaurant is now housed in a meeting room, very stark and boring with a TV at one end, no imagination at all; plants, pictures, anything would help. However for dinner the food and service were very good, steak was cooked as ordered (blue), pork was juicy, hamburger huge and fresh, and all side dishes very good. The breakfast buffet was unexceptional, scrambled eggs were dry, potato patty undercooked, it was not as good as a Holiday Inn Express FREE breakfast.
The pool was small but enough for a swim and the hot tub was very nice. I did not use the exercise room but it did not look like there was a lot there, but adequate though.
The stars of the hotel are the people, everyone I met in the 3 days were very friendly and helpful. I’m sure that once the renovations are completed customers will have a much better experience.
March 11, 2013
Rated 3.0 out of 5.0 by youthfulone wish I had know about the contruction
Lobby was in completely torn apart. I understand having to do reno's from time to time, but would not have booked if I was aware of the state of the Hotel. Make shift resturant and lounge not acceptable
March 10, 2013