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Rated 3.6 out of 5 by 17 reviewers.
Rated 1.0 out of 5.0 by Major Renovations in Lobby The first thing we saw was that 90% of the Lobby was taped off as there were major renovations going on. There was a pathway leading to the front desk and the elevator. Had to wait 15 minutes to check in as the 1 person at the front desk was assisting another guest. The room was very hot and the temperature control did not work, tried to cool the room down but no success. Did not sleep due to heat and stuffiness in the room. The breakfast tables were all full of dishes from prior guests, there was only 1 staff member working the floor. She was very friendly and cleared a table while we waited. Two women came to breakfast with about 4 children in tow. They exited the elevator pushing a high chair for one of the children. One woman was dressed in her pyjamas with no shoes. She had to be a staff member or maybe related to management and staying at the hotel because the waitress appeared to know her well and the woman in PJs was attempting to correct a problem they were having with the restaurant computer. It is tacky to go to breakfast in PJ's and very unprofessional for someone who has some kind of connection to the hotel. We would not return to this hotel as there are many other hotels in the same area. February 22, 2013
Rated 1.0 out of 5.0 by Renovation It is taking you quite a while for the lobby renovation to be done. I come monthly and last 2 visits the lobby was in horrific state. There are lots of options for hotels, so shouldn't the price reflect the state of renovation or extra Priority Club points offered to incent the regulars to keep coming? February 18, 2013
Rated 4.0 out of 5.0 Great Service from Staff Building is undergoing repair but it is the weakest part of the overall experience. It is a little expensive but the service from staff especially Judy in restaurant and banquets does a super super job. We have held many training sessions there and had great food and good amenities, January 29, 2013
Rated 4.0 out of 5.0 by Breakfast Must order from menu. Not great value. Took to long. Prefer a simple buffet. December 12, 2012
Rated 5.0 out of 5.0 by Great Meeting Venue The meeting staff do a great job of making a much better than expected effort in ensuring meetings are hassle free. Meals for my participants were delicious and staff continually verify to ensure I have everything I need. Judy particularly was most helpful. November 21, 2012
Rated 4.0 out of 5.0 by Friendly Service, Comfortable Room Had a 5 night stay at this hotel for business and found it to be very comfortable, with a friendly staff and a decent restaurant. The location was convenient to where I was visiting, and I also managed to get to the airport (very early a.m. flight) in 20 minutes. November 7, 2012
Rated 1.0 out of 5.0 by Poor service Stayed two nights and room was not cleaned or new towels added - lounge hours were unavailable when needed overall experience was poor compared to other holiday inns we have stayed in... November 3, 2012
Rated 2.0 out of 5.0 by Bad experience with the reception of this hotel I had a bad experience checking in because there was only one person working at front desk. My family and I had to wait for more than 20 minutes to check in. The hotel employee was dealing with one customer checking problem and he didnt give any attention to us even I was standing at the front desk waiting for him. I had a paid reservation and check in papers and room access cards were ready in the box. The employee was didn't apologized for long waiting. He didn't even welcome us to hotel. He was unfriendly too. November 3, 2012
Rated 5.0 out of 5.0 Comfortable and welcoming Stayed at this hotel recently and had a great stay. Beautiful rooms, beds, decor very comfortable. Only improvement could have been service in the restaurant at breakfast. Would highly recommend this hotel. Pool was closed for maintenance so cannot comment on that. October 23, 2012
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