Rated 4.0 out of 5 by 282
Rated 5.0 out of 5.0 by dansu Comfortable stay
Great place. Great breakfast. Friendly staff. Clean and comfortable rooms.
May 17, 2014
Rated 4.0 out of 5.0 by Mrs. Jo room quiet
Nice place to stay.
Need better pick up at Airport. Was told at the airport a 15 to 20 minute wait. Had to wait 45 minutes. It was a cold night when we arrived.
May 12, 2014
Rated 4.0 out of 5.0 by voyager28 Convenient to airport, excellent breakfast
Clean, comfortable hotel just a few minutes' shuttle from Toronto Pearson Airport. Breakfast buffet is of very good quality and includes made-to-order omelettes. It was well worth the approximately $10 price.
May 8, 2014
Rated 3.0 out of 5.0 by AA Delta Pros and Cons
I have stayed at this property on a few occasions. Each time the daily rate was very good in comparison to other properties. The location is very near the airport whether driving or taking the shuttle. Staff is very friendly and parking is easy to access with wide stalls. I found the bed comfortable and there was very little outside noise even with planes flying overhead.
However, the Indigo brand has a bit of an identity crisis in my opinion. The hotel feels very much like a motel with some cosmetics on rather than a hip, funky and cool place to stay. Getting to the room from parking is tricky and a bit dirty, rooms need updating and some more robust cleaning. The elevators are very slow as well.
If you can tolerate some of these things and aren't expecting to be "wowed" you should get a good night's sleep, receive friendly service and be able to get to your hotel within a few minutes of picking up your bag.
May 5, 2014
Rated 5.0 out of 5.0 by Jemind ALways Great
I stay 150+ nights per year with the IHG brands and use Indigo Toronto nearly every week for the "Park Stay and Go".
The shuttle is the easiest of all hotels to use, food is good, rooms are clean and the staff very friendly. A+
May 4, 2014
Rated 5.0 out of 5.0 by Mr. Tri Great Stay
Great hotel, close to Airport. Staff was great, food great. will stay again ion my next trip
May 2, 2014
Rated 2.0 out of 5.0 by Youngcady Disapointed
I had a reservation done to the Holiday Inn Express near Dixon road Mississauga, Ontario but I decided to change it, to see all your brands !
I ask to be on the 5th floor, and then they explain to me that the elavator from the 4th floor was out of service and i would have to use the stairs to get to the 5th floor.... So I had a room on the 4th floor.
Upon my arrival, there was no refrigirator in the room, called at the lobby and lady told me that someone would come and help me change room. I had already unpack my stuff, so I PUT AVERYTHING BACK IN MY SUITCASE. Then when the gentleman ot to room, tryed to told me in a very very very little english that he will bring a Frig. later ! I responded that the ladie told me that I would change room he look at my and simply said "No Way" i'll be back. Unpack all my stuff again. Was back in approximatly 30 minutes with it.
The floor had dust in corners, I cleaned the bathroom floor after doing that I called at the customers Service (IHG) to see if I could change hotel, but averything that we look for was all booked. . .
To get to the indoor garage, I had to go the the second floor. So when I got back from my dinner, i decided to use the stair to get to room on the 4th floor but what a surprise the only way to get inside the hotel by the stair is the seconde floor or the outside door . . . So I when back at the second floor, took the elevator from the 2sd to the 4th floor.
Thursday, Friday and saturday only 1 elevator was working !!!!
Breakfast service was horrible, at least the food was good.
I travel a lot in a year (60 to 70 Night) 80 % of those stay are with IHG, hoppefully will never have to go trough this type of experiences.
In resume I will never stay at this place and will never recommand it. It was a very disapointed stay and all of that to obtain more points . . . not worthed
May 1, 2014
Rated 5.0 out of 5.0 by avalon39 Definitely on my list for future travel
Perfect small hotel for a stopover between flights. Friendly and helpful staff. Comfortable, well appointed room. Small restaurant/bar served as good a burger as I've ever had. Definitely on my list for future travel.
April 30, 2014
Rated 5.0 out of 5.0 by Rohan 41 Hotel Stay Experience
I was happy with the hotel staff and service - I enjoyed the stay at Indigo Hotel.
April 28, 2014
Rated 5.0 out of 5.0 by RozanaS roz114
we had a very comfortable stay. The staff as usual very friendly and helpful always. Comfortable sleep, no noise from the flight landing and taking off.
April 28, 2014
Rated 4.0 out of 5.0 by Donn1931 Comfortable bed
Clean, comfortable room.
Close proximity to all my needs.
April 28, 2014
Rated 5.0 out of 5.0 by lenny23423 Helpful
I could not arrive on the day of my booking. It was meant to be a night stay. I called the hotel and they moved my booking to the following day.
I asked to check out an hour late and that was given the okay.
The only complaint is that the website says there is transportation from the airport every 30 mins. But one has to call ahead. It does not say on the website that one must call the hotel to book transportation.
April 26, 2014
Rated 5.0 out of 5.0 by RobMac59 Great stop off
Flew in to Toronto before travelling on to the states. The indigo was perfect, did not realise hotel needed to be called for collection of guests. Did not matter as 5 mins after telephoning the bus stopped by.
Hotel was quiet especially as so close to the airport and the price of the room was first class considering airport service.
Staff was great, friendly and offered great info about the stay.
Was a little cheeky as dropped of early for return flight so went to the indigo. Has a great burger, did loads of work sat in the bar and the staff checked my requirements often. Got the bus to the airport and was completely relaxed for my flight back. Many thanks to all at Indigo Toronto.
April 19, 2014
Rated 4.0 out of 5.0 by CanadianNorth Excellent Customer Service
Being my first stay at a Hotel Indigo, I would say that the stay was not to bad except for the following: The TV picture was poor quality, I was unable to change the temperature in the room if desired and the flight line of the Toronto Airport was in direct sound of the Hotel. On another note, the staff and facilities were awesome as they made sure our stay was great.
April 17, 2014
Rated 5.0 out of 5.0 by Rocroger Close to Airport/Convention Center
Decent place close to the airport and convention center. Nothing special, but a good value and nice staff.
April 16, 2014
Rated 4.0 out of 5.0 by Henry1987 Not too bad
First time staying with this hotel brand. A bit of a ecclectic room design but it was pretty cool. Only issue was room doors are not insulated and there was constant noise and door slamming until late into the night.
April 14, 2014
Rated 4.0 out of 5.0 by Mac1953 Less than 5 mnutes to the Airport
We stayed the night before our trip so we could be in relax mode. I would not recommend this hotel for families as there is nothing to do but it suited our needs. The lobby is a little dated so there is no WOW factor but it is clean. There is a counter for snacks, but there is no one manning it. You have to go through the front desk and that is bothersome, especially if they are busy. We used the vending machine on our floor.
If you get there at 3, the bar/dinning room is NOT open and there is nothing within walking distance so be prepared to bunker down in your room for 2 1/2 hours. Our wash basin was cracked which point, in my view, to lack of upkeep.
Service in the dinning room is very poor but not due to lack of effort on behalf of the wait staff. They only have 1 in there and that person also has to man the bar.
Hopefully there is a turn around on this and maybe the 'next' time I will be able to report ....'fantastic'.
April 11, 2014
Rated 5.0 out of 5.0 by MJPage Recommended
Quiet clean friendly efficient staff. Will use again in the near future.
April 9, 2014
Rated 3.0 out of 5.0 by Sevie11 Quick Layover stop!!
It was a quick overnight stay that was close to the airport! Quick Shuttle, Food and Bar near by and easy quick shuttle back to the airport. Great spot for those quick layovers!!
April 4, 2014
Rated 5.0 out of 5.0 by MHocutt73 Great property for an excellent value!
Even though it is right next to the airport, once you get into the room you will forget about that. Noise level is fine and you have plenty of space to work or relax in your room. All of the amenities that you expect from an IHG property.
April 4, 2014
Rated 1.0 out of 5.0 by Emily7 Disappointed.
I had been looking forward to staying at the Indigo and loved the design concept.
On a very quick overnight stay between flights, I could not have been more disappointed. The check in at 11pm was excruciatingly slow as the front desk attendant booked personal travel plans over the phone with a demanding girlfriend in the other ear. Once checked into my room, I was welcomed by a filthy bathroom including dry urine on the toilet seat from the last guest.
I can only hope that this room placement was a mistake and not what Hotel Indigo considers clean for a guest.
Doubt that I will return.
April 3, 2014
Rated 2.0 out of 5.0 by MR Ello MR Ello
Youthful Fancy exterior design, shower needs emprovement
April 3, 2014
Rated 4.0 out of 5.0 by fiestytom Indigo
Needs refreshing in rooms, need to re calk, paint and fix sills
April 1, 2014
Rated 5.0 out of 5.0 by RBHEPPI clean, friendly
We arrived after 6. The staff at the front desk we very friendly, helpful. We were happy to be able to have food, room service after along drive to hotel andr a day at work. We choose the park & fly on our return from our vacation we had dinner before our commute home. I liked the bathroom/shower, the bed was very comfortable.
We will definitely stay again in the future
March 29, 2014
Rated 5.0 out of 5.0 by in_it_together Always a pleasure to stay here
Our family loves this hotel and is always the one we go to when we are going to be in the Toronto area- the staff are wonderful and attentive to our every need right down to the person who brings the extra towels!
You will not be disappointed staying here as they make it there number one priority to make sure everything is perfect for you :)
March 28, 2014
Rated 5.0 out of 5.0 by Loretta13 Hidden Gem by Toronto Airport
This hotel is tucked away on a side street and not as well known as the other airport hotels. Very comfortable king beds. Hardwood floors instead of rugs. Very European feel. Spacious rooms. Friendly staff
I also find it quieter than other hotels on the strip. Great value for money and covered garage parking.
We had the breakfast buffet for 9.95 . We have eaten at other venues on the airport strip and this was definitely one of the best values by the airport. Buffet was good and the staff very attentive.
Will definitely stay here again.
March 27, 2014
Rated 4.0 out of 5.0 by Sue222 A very nice visit
We always stay at the indigo especially when we are flying out on vacation. It is a lovely hotel and the covered parking is great. We were disappointed though as they have changed their restaurant and staff. Service at night for food was extremely slow (45 min) and the buffet breakfast in the morning was ok (omelette was good) but the breads were hard and stale.
March 24, 2014
Rated 4.0 out of 5.0 by Dj63 Parking Charge / Convenience
As an IHG Rewards Gold Elite member I was surprised that I had to pay $5/night to park my vehicle in the multi level lot.
I could appreciate and be accepting of the charge if there was a convenient
March 24, 2014
Rated 4.0 out of 5.0 by Tedy200 Great Time
Convenient location, great price, friendly staff, close to great dinning
March 24, 2014
Rated 4.0 out of 5.0 by Emily89 Great except for some problems with sleep
The Hotel Indigo fits an important niche. The park and stay option near Pearson Airport is very convenient. I would stay at the hotel again but would make sure to adjust the heat and light problems in the room before trying to sleep. The air was a little dry and too warm and the bed covers were too heavy as a result.
March 23, 2014