Rated 4.0 out of 5 by 251
Rated 5.0 out of 5.0 by defriesen Missoula Stay
I arrived at this Holiday Inn after a very long 16 hour drive. The front desk staff was excellent at check in and were very welcoming and pleasant. Although there was a minor issue of TV noise in the adjoining room, the staff addressed the issue promptly and professionally. They followed up to make sure I was satisfied (which I was) and thanked me for bringing it to there attention.
Beds were comfortable. Bathroom amenities could have been a little better but overall the room was excellent.
For anyone wanting to be right downtown in Missoula, this is a great location.
I would certainly stay at this hotel again if in the area.
January 8, 2015
Rated 5.0 out of 5.0 by KICKSLED GREAT, FRIENDLY SERVICE
AGAIN, MOST OF ALL THE STAFF WAS VERY FRIENDLY AND EFFICIENT AND ALSO THE BARTENDER WAS VERY GOOD IN THE LOUNGE.
January 7, 2015
Rated 2.0 out of 5.0 by montanajod Not a good night for daughter and family
I booked this room for my daughter and her family that had been visiting for the holidays. Since they had such an early flight out (we live 35 miles from Missoula) I decided to book the room. The last time we stayed there was for the same reason and it was not a pleasurable outcome. I thought I would give them one more chance and hope all had improved.
The night was long with lots of noise in the hall until the wee hours of the morning which meant that my daughter and family got little to no sleep before getting up at 4 am to dress and get ready to leave on the shuttle.
The staff, when I arrived to check them in, was very nice and helpful. They always are! My daughter also said the shuttle driver was wonderful! The lounge downstairs could use some work and the food is terrible but the beer is good!
Don't think we will be staying there or booking for any more family members for quite a while. Sorry!
January 6, 2015
Rated 5.0 out of 5.0 by BRGNHNTR5494 Bad allergic reaction-not the hotel's fault
The restaurant staff were wonderful but as I was trying to carry stuff out alone staff observed but didn't try to help. They knew my husband was in ER and I was itching myself for unknown reasons and eventually had to be treated also. I was offered help and brought coffee and OJ but I feel a bit more concern would have been nice.
We love the hotel but it wasn't our best day.
January 4, 2015
Rated 5.0 out of 5.0 by Holiday Guest Great Stay
We had a large Holiday Party, where the staff and food couldn't have been better. Took the elevator home to a clean, quiet and dark room.
December 23, 2014
Rated 1.0 out of 5.0 by Ruti Nightmare!
I have stayed at this property numerous times before, but never will again! I was put in a room with an adjoining room on BOTH sides. There is no noise insulation in adjoining room doors, so you may as well be all staying there together. I arrived in my room around 10:30 PM and was asleep soon thereafter. The first wake up was a phone call to one of the adjoining rooms, but it was not big deal as the call was short and I was able to fall back asleep. At 12:50 AM the drunk girls adjoining my room on the other side arrived and I heard every word until 3:45 AM. I called the front desk a minimum of 5 times. They offered for me to move. Really? Me? at 2 AM plus?? Why not them? The night manager had no impact on their noise. She did reduce my rate, but it did not make up for the miserable night I spent there. I will be very careful to never again have an adjoining room. I am sure all hotels know the problem with this, but seem to simplly ignore it. I go to Missoula frequently, but you lost me and I am unlikely to stay in any other Holiday Inn either.
December 11, 2014
Rated 4.0 out of 5.0 by mtraff Thanksgiving weekend in Missoula
We had a nice experience at the Holiday Inn. Its location (on the river, downtown) was ideal for our purposes. It is a pet friendly hotel although they don't tell you there is a $20 surcharge until you are at the hotel. All in all it was a fine place to stay overnight.
December 9, 2014
Rated 5.0 out of 5.0 by Patty1056 EXCELLENT STAY
The entire hotel staff was outstanding. We were there for the college football game. Everyone was so friendly & helpful. Such a pleasant stay. We would love to come back again.
December 5, 2014