Rated 3.9 out of 5 by 133
Rated 2.0 out of 5.0 by grady62 air conitioner& Charged different rate than booked
i had to show desk clerk email that I received at time of booking reflecting correct rate--my check out bill showed higher rate--only $28 dollar difference for 2day stay but very disappointing since I had a similar experience in Austin,tx last month when rate increased without notice when I chose to extend stay an extra day--noisy air conditioner--loyalty to ihg is wearing thin
July 20, 2014
Rated 4.0 out of 5.0 by jojo2639 Can't beat the location
Stayed here for the Missoula Marathon. The finish line was literally two blocks away! Very central to everything relating to downtown and the university. The hotel itself was fine; nothing spectacular - could use some upgrading. Possibly slightly overpriced.
July 17, 2014
Rated 2.0 out of 5.0 by Ding123 Overall a disappointing experience
I travel a lot with my work and have visited many hotels in Missoula, but this one will not be repeated. The price was a little too big and the value a little to small.
The staff was friendly enough, but not overly helpful. The pool was ok, but felt a little too neglected with dirty towels lying around and the water level being too high in the hot tub to comfortably sit.
The room was clean, but it is clear the maintenance budget has been cut in recent years. The half of the bathroom lights would only flicker and the toilet would only flush if you took the top off the tank and pulled up on the chain. The clock was plugged into the convenience outlet on the lamp instead of the wall, so to charge my phone I had to move the nightstand to find the wall outlet that was intended for the clock. That just screams laziness on the part of the staff.
What's with the TV not having a TV Guide channel despite it being listed on the channel list? I don't know program schedules since I only watch TV when I travel and the wifi was too slow to look up anything.
The beds were comfortable, but sleep was slow to come due to the loud music from the atrium restaurant echoing until late. The night was not improved by the paper thin walls and the neighbors with the yippy dog. A good breakfast may have helped smooth over some of the inconveniences, but since breakfast was only available in the restaurant at an additional charge I wouldn't know. By the time morning came I was not going to part with another dime at this establishment.
July 15, 2014
Rated 2.0 out of 5.0 by Rumorv Comfortable bed
The rooms were noisy. The carpet is filthy. The only good thing about it is the location.
July 15, 2014
Rated 3.0 out of 5.0 by Scott0714 An OK Hotel
Staff was great, common spaces fresh and updated but rooms starting to show their age. Coupled with a relatively high priced means low value.
July 15, 2014
Rated 5.0 out of 5.0 by Troutboy Conveniently located, reliable airport shuttle..
Recommended by Blackfoot River Outfitters...Guide service room rate made it affordable...
Conveniently located to downtown, everything within walking distance... great breakfast, delicious coffee....waitstaff very friendly specifically Karen and Allisia on the breakfast service...
Bike path directly behind hotel makes for easy strolls up and down the Clark Fork River....
July 14, 2014
Rated 2.0 out of 5.0 by jrg0573 The room was of course great!
I always stay at your hotel when I visit Missoula. (6 times a year or so).
I worked with Sheri (Shelly?) to make my reservation. I was to be in a double room. I asked her if I could be upgraded to a King bed room when I arrived. She said no problem. When I did arrive with my associate the front desk staff acted like they were having the worst time of their life. They were not friendly at all and acted like we were incoveniencing them! I have never seen anything like it before. They really must hate their jobs or something. I got checked in quickly and the room was great as it always is. Unfortunately, when I asked if one of the corner rooms facing the river was available I was told no. It was strange because the hotel was not busy at all. Never did see or hear anyone next door to me in the corner. No big deal. What was a big deal was that when my bill came it was full price for the room I was in. It was supposed to be an upgrade but both me and my associate got dinged full price. They would not make the adjustment. I will likely stay in your hotel again but I hope that I never have such a poor experience there ever again. It was a real bummer to what was otherwise a very comfortable stay.
July 13, 2014
Rated 4.0 out of 5.0 by palevans Convenient and Clean
This was a wonderful central location in Missoula. We enjoyed the pool and the convenience of the Restaurant. Especially nice that our grand-kids ate free for breakfast. Food Service was very very slow to come out of kitchen for both breakfast and lunch. It was happening throughout the restaurant everyday not just one table at one meal.
Room was comfortable and great blackout curtain.
July 9, 2014