Rated 3.9 out of 5 by 135
Rated 2.0 out of 5.0 by jrg0573 The room was of course great!
I always stay at your hotel when I visit Missoula. (6 times a year or so).
I worked with Sheri (Shelly?) to make my reservation. I was to be in a double room. I asked her if I could be upgraded to a King bed room when I arrived. She said no problem. When I did arrive with my associate the front desk staff acted like they were having the worst time of their life. They were not friendly at all and acted like we were incoveniencing them! I have never seen anything like it before. They really must hate their jobs or something. I got checked in quickly and the room was great as it always is. Unfortunately, when I asked if one of the corner rooms facing the river was available I was told no. It was strange because the hotel was not busy at all. Never did see or hear anyone next door to me in the corner. No big deal. What was a big deal was that when my bill came it was full price for the room I was in. It was supposed to be an upgrade but both me and my associate got dinged full price. They would not make the adjustment. I will likely stay in your hotel again but I hope that I never have such a poor experience there ever again. It was a real bummer to what was otherwise a very comfortable stay.
July 13, 2014
Rated 4.0 out of 5.0 by palevans Convenient and Clean
This was a wonderful central location in Missoula. We enjoyed the pool and the convenience of the Restaurant. Especially nice that our grand-kids ate free for breakfast. Food Service was very very slow to come out of kitchen for both breakfast and lunch. It was happening throughout the restaurant everyday not just one table at one meal.
Room was comfortable and great blackout curtain.
July 9, 2014
Rated 2.0 out of 5.0 by jpnljb My go to place in Missoula
The site is showing age and upkeep is lagging. The staff is accomadating yet, borderline indifferent. I will rethink staying here in the future. This is too bad as the location is excellent.
July 8, 2014
Rated 5.0 out of 5.0 by djhodges Great location
This hotel had a great rate for participants of the Firefighter Challenge. The location was terrific, with a walking path along the river right next to the property, and on Thursday nights a music night in the park with a variety of food trucks was only a block away. Will definitely go back here again any trip to Missoula in the future.
July 7, 2014
Rated 4.0 out of 5.0 by Janet Lynn Lovely and clean hotel
Good quality hotel with lovely and up to date community areas. Housekeeping is respectful and quiet in the morning. The shuttle service was a huge plus.
July 5, 2014
Rated 5.0 out of 5.0 by ksuwildcat79 UM Music Camp visit
Had a lovely time. The hotel was great for proximity to the university and food and shopping downtown. Will definitely stay there again in the future.
July 4, 2014
Rated 5.0 out of 5.0 by BigDataGuru Good business hotel
Clean rooms and great location along the river and near the mountains.
July 2, 2014
Rated 3.0 out of 5.0 by Spinetuner Good location and friendly staff, but limitations
The location is good for our purposes and the staff was accommodating, but some of the amenities were limited. The bathroom was very, very small, the shower was difficult to regulate as was the airconditioning. The worse thing was the fitness center was not 24 hour and didn't open until 5:30 a.m. We had to be out of the room each day by 6 a.m. for our activities so this didn't set well with us and unless they change that we will not stay there again. We stay in Missoula 6 - 8 times per year 2-3 days each time.
July 2, 2014
Rated 3.0 out of 5.0 by SGWG Convenient to Downtown
My husband and I stayed here for the closeness to downtown. It was an OK stay. I think the price is a bit high. I will try another downtown hotel, next time. I may be back, but am not sure. It is fine, just nothing special. Front staff was weak!! Bed was comfortable (if the bottom sheet has stayed put) So, you will be fine to stay here, just not wowed.
July 1, 2014
Rated 1.0 out of 5.0 by rodless No security
Parking lot is subject to no oversight. Rods and reels are targeted.. they got ours.
July 1, 2014
Rated 5.0 out of 5.0 by Jojo54 Great location!
We stayed at this hotel on our first visit to Missoula and the location for enjoying the downtown shops, restaurants and bars is excellent. We parked and walked Higgins Street during the day and the riverfront at night and enjoyed an old car show. It's a beautiful and comfortable hotel. I wish we could have stayed longer!
June 30, 2014
Rated 5.0 out of 5.0 by fang14 Great location and comfortable
Within short walk both of downtown night spots and river walk to the university. Very comfortable stay.
June 28, 2014
Rated 5.0 out of 5.0 by Hennig Excellent stay at Missoula Holiday Inn
Clean comfortable room. Complementary Wi-fi. Excellent breakfasts at restaurant in the Holiday Inn. Complementary shuttle service to and from Missoula airport. Friendly helpful staff at front desk. Short walk from hotel to University of Montana campus.
Cost of the stay could be a little lower however.
June 27, 2014
Rated 4.0 out of 5.0 by BS2562 there are better places in Missoula
4 pm checkin meant that upon arrival at noon I had to change for my meeting presentation in the downstairs restroom. Restaurant lunch was slow. Dinner check arrival was really slow. Food was decent, not great. Fortunately had no where else to go. Overall the hotel is ok, very clean but maybe a tad shabby. Van service was really excellent, however, and desk personnel were as helpful as possible. Have had better experiences in other Missoula Motel/hotels
June 26, 2014
Rated 4.0 out of 5.0 by khmontana staff concern
While visiting the bar downstairs at approximately 11:00 pm on the evening of June 21. There was a loud group of two males and a female at the bar. Normally I wouldn't worry about this, but the female in the group ( brown hair, thin, mid 20's, and about 5'6), walked around the bar poored a beer for one of the males and loudly explained that she worked there. I thought this was extremely unprofessional. The same group could be heard yelling from my room on the fourth floor until approximately 2:00 am. I knew it was the same group due to the sounds of the voices, which were the same volume and type I observed in the bar. Great hotel otherwise.
June 25, 2014
Rated 3.0 out of 5.0 by Julie426 Cleaniness
Housekeeper needs to put more effort into cleaning rooms. When we got to our room, 2 bathroom light bulbs were burned out, and there were food crumbs in the sink. We had empty cardboard beer cases that were not removed, they sat there for 3 days. There needs to be ice machines on all floors.
June 25, 2014
Rated 3.0 out of 5.0 Nice Hotel
The bathroom cleanliness was a little bit sub-par. There was someone else's hair in the shower and the toilet had some water stains and had a slow leak onto the floor.
But, the bed was comfy and it did the trick.
June 23, 2014
Rated 4.0 out of 5.0 by traveldad42 Booking error
I was traveling with kids and needed adjoining rooms. To ensure, I made reservations 7 weeks ahead. Upon arrival I was told that the hotel was very busy and they couldn't accommodate adjoining rooms. I explained that this was exactly why I made reservations well ahead of time. Desk person said I probably spoke with a third party booking service and there was nothing she could do about it. Fact is I called the hotel and spoke with someone at the Missoula front desk when I made the reservations. Also could not get into the room until after 4. Was told we could get in at 4. Left and came back at 4 and rooms were still not ready.
June 23, 2014
Rated 3.0 out of 5.0 by rosie525 Great service but room was not what we expected
We had several problems with our room from the a/c to hot water, to the phone. Room service knocked on our door at 9 a.m. woke us up and it was the wrong room. The room was not as clean as it should have been. But the restraunt/bar was lovely with good music and fantastic food.
June 16, 2014
Rated 4.0 out of 5.0 by kshaw Comfy rooms and Great Gift Shop!
The rooms were very comfortable and clean. My favorite ammenity with this particular hotel is the gift shop. I visited the gift shop early in the morning and was greeted by a very friendly worker. She made my specialty coffee and I was able to browse thru the very cute gift shop while waiting for my drink.
June 12, 2014
Rated 5.0 out of 5.0 by Larry1943 Great location for downtown Missoula, MT
We found this hotel to be very comfortable. It was quite and the beds were excellent for a good nights sleep.
June 12, 2014
Rated 2.0 out of 5.0 by MTnative meh
Specifically booked Garden view King bed, prepaid to secure room. After checking in and heading upstairs with luggage, room was double beds and facing atrium. Back downstairs with luggage, to be told there weren't any rooms available. A few minutes later, a room was "found" to match our specific reservation. That room's air conditioning would not turn off or respond to any buttons on control panel.
June 11, 2014
Rated 5.0 out of 5.0 by love2hunt Clean rooms and pleasant staff
I stayed for two days and was very pleased with everything. The rooms were clean, staff was pleasant and the restaurant/lounge was a great experience also.
June 11, 2014
Rated 2.0 out of 5.0 by cheryl123456 Wanted rest and relaxation
We had to move rooms after unpacking everything due to the air not working. In the morning we received two wake up calls beginning at 7 am, that we did not ask for. The second night, whoever was in the room above us exercised till midnight, then a party in the hallway outside our room went on for over 2 hours from 1:30 am till 3 or so, then some kids woke us up at 6 or so playing tag in and out of rooms across from us. Ordered coffee for room service and it took two calls and about an hour to get it. If you want rest this may not be the place to go.
June 9, 2014
Rated 5.0 out of 5.0 by BRGNHNTR5494 Retired Military Need to Know
All these years I have avoided Holiday Inns while finding good deals at other quite pricey locations. Now I know they want to make discounts available to military and retired and families quite liberally I will be using them much much more and some other chains will be seeing less of me!!!
They were also very responsive, helpful, all was great!!
There are some things we HAVE to have that cost extra so I can no longer do the bargain basement places.
June 8, 2014
Rated 4.0 out of 5.0 by In town for business Great location
The hotel is in a perfect location for us. It is a very easy walk right in downtown. Close to a lot of very nice restaurants and shops. It is an above average hotel for Missoula. I did not like that housekeeping entered without knocking or announcing himself… after the room had already been cleaned.
June 6, 2014
Rated 5.0 out of 5.0 by flewey Great place to get a good nights sleep
I had never been to Missoula before and I was surprised at how wonderful and green things were there. I attended a BBQ contest and festival the weekend I was there. There is a farmers market and a park close by the hotel that was excellent. I was surprised at the variety and the quality of goods. I spent the day outside and I was tired and I slept like a baby all night in the comfortable beds. I have to mention that there were 4 pillows per bed! (soft and hard) This was awesome, I had a wonderful night for the 4 days I spent here. I will definitely come back!
June 5, 2014
Rated 1.0 out of 5.0 by Tumble Business Trip
This particular Holiday Inn has a bar right downstairs from the first floor of guest rooms. Our room was right over the bar and the combination of cigarette smoke and loud conversation caused us to not get any sleep. We were there for a very important business event that required a well rested and clear head. Neither of which was possible. People should be asked if that room would be a problem for them.
June 2, 2014
Rated 1.0 out of 5.0 by Love Missoula Great downtown location
While the location downtown right on the Clark Fork River is very nice, the hotel lacks in several key areas. The interior rooms, while very clean, are aged and dark. Comfortable bed and pillows. Noise from atrium and bar can be annoying if in an interior room.
May 31, 2014
Rated 5.0 out of 5.0 by WXMAN1862 Great hotel
Just spent a month on the road and stayed in lots of hotels. This Missoula Holiday INN was the best. The staff made this a very enjoyable place to stay. One of the staff, Kayla, was particularly helpful and knowledgeable about Missoula and provided us with a number of options for meals and other entertainment. We look forward to future trips to Missoula and staying in this excellent hotel. Thanks to all the staff.
May 30, 2014