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Rated 4.4 out of 5 by 137 reviewers.
Rated 3.0 out of 5.0 by Staff Make the Hotel The staff on duty at this hotel during our stay showed very good customer service, were very friendly and always greeted us when leaving or returning to the hotel. We did expect free breakfast as we have received at other Holiday Inns but that was not the case here. Luckily it is in an area that has easy access to a number of restaurants. One major issue is the noise level from other rooms and meeting rooms if a party is being given. Our room was on the 2nd floor and we had to listen to a party from the time we returned to the hotel one night at 8:00 pm until well after midnight! It was very loud and unacceptable. I STRONGLY suggest sound proof rooms for the areas rented out for parties. Your other paying guests should not have to be subjected to the noise. When this issue was brought to the attention of staff at check out, we were taken care of and it is appreciated! November 16, 2014
Rated 5.0 out of 5.0 by good experience enjoyed my stay here and will return to this hotel. November 14, 2014
Rated 4.0 out of 5.0 by Mobile airport holiday inn Verify the beer you order is not old. It happended to me twice. November 13, 2014
Rated 2.0 out of 5.0 by Noisy with no breakfast offered with check in after 10pm As a member of IHG I would have hoped for better accommodations. I checked in late, after 10pm and could not order food service for the following morning. My room was next to the extremely loud construction site next to the hotel that started at 6am. Having checked in late I would have liked to get extra sleep in the morning however that was not possible with the noise. I would have thought that that they would have given me a room on the opposite side of the construction site knowing I was checking in late ahead of time and booking my reservation nearly a week in advance. I have stayed in many other holiday in and express and this was by far a complete upset. The only good accommodation was that the bed was comfortable. I'd like to say that the parking lot was nearly empty so a room on the opposite side did not seem impossible. The holiday in Express the previous night made sure to put me in a room that was gonna be quieter than the rest. Also there was no hot water in the shower, it was luke warm. When expressing my concerns the following morning with the front desk there was no effort to make things right. I simply got an I'm sorry. For someone who travels frequently this is no way to go about keeping a customer happy. November 11, 2014
Rated 5.0 out of 5.0 by I always use this location when in town The staff is very nice and professional. As I mentioned this is the only place I stay when I am in town. November 11, 2014
Rated 4.0 out of 5.0 by Very clean and good service I got in late and left very early but the room was lovely and exceptionally clean. The desk staff was very professional, friendly and remembered my wake-up call. The hotel was hard to find but it's a good deal all things considered (especially being so close to the airport). I would absolutely stay here again. November 5, 2014
Rated 5.0 out of 5.0 by Another Great Experience This was another great experience at this hotel. This place is beautiful and the staff really make you feel welcome. This will be my Hotel for all my travels to Mobile in the future. November 3, 2014
Rated 5.0 out of 5.0 by Clean hotel and good location This hotel had pretty good service and appearance. Everything was in good working conditions. October 30, 2014
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