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Rated 4.4 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 very personable Staff very good at remembering us when we showed up. Very kind and real helpfull ...i recommend your hotel to everyone... Thanks for a very nice stay everytime .. May 28, 2014
Rated 3.0 out of 5.0 by Off week experience I stay at this property a lot and usually have good experiences. This past one did not measure up to any in the past. When I checked in I had booked 3 rooms. I asked for my preference to be put close to the elevator, this is also on my profile. I do this because I have heavy things to carry. I was put about as far away from the elevator as you could get. While I was struggling down the hall, Wanda, a housekeeper, helped me with my bags. She was really nice and told me to let her know if she could help with anything. That is the service I expect from this property. The man who works the desk is aways very friendly and always calls me by name, I think his name is Tony. I ate one meal there, the salmon. It was okay, not consist any with what I've eaten there before. The gentleman with the accent who does room service is always very nice. The next morning at breakfast there only seemed to be on waitress and a man working the dining room. We had to wait for a while and there was a hair in my food. I did not eat the breakfast and my dinner was comped from the night before. As I said I stay here often and this one bad experience will not keep me from staying there or booking for others for business. Just HOPE this was a fluke and not an ongoing thing. May 18, 2014
Rated 5.0 out of 5.0 by Great Personnel I spent four days there and was very pleased with the cleanliness. I was, also, very impressed with the helpfulness and friendliness of the employees (day and night). May 12, 2014
Rated 5.0 out of 5.0 by Loved the pillows, the Salmon dinner was great! Great hotel. I wish the breakfast had been free, but the food in the restaurant was good. It was one of the best salmon dishes I have ate. I liked the indoor heated pool, a bit small, but it served my needs. The gym was very disappointing, no free weights, at least it had an elliptical machine. May 10, 2014
Rated 4.0 out of 5.0 by Good Stay I was not immediately able to get the room requested, the phone service was down in the room provided and it was HOT. However, the staff responded and corrected these issues. The room became an excellent alternative, cool and comforting. However, I think something was wrong with the air conditionng circulation in general, the hallways & elevators were very hot. Overall, a good stay and I must say that is due to the WONDERFUL staff you have. If there was a problem, they really tried to take care of it. April 30, 2014
Rated 5.0 out of 5.0 by OUTSTANDING FOR BUSINESS STAY I have stayed at this location numerous times over the previous 2 years on business. My stays have always been top notch. They suit one on business perfectly. I must say Byron is always welcoming me when I walk through the door by calling me by my first name. Samuel has not been here as long but has provided the same top notch service as Byron and it is greatly appreciated. April 29, 2014
Rated 5.0 out of 5.0 by Excellent Hotel I had a wonderful stay at the hotel. The room was clean and comfortable. Room service was excellent, and the staff was very professional and friendly. The bed was a little firm for my taste, but overall was very comfortable. I would definately stay there again. April 8, 2014
Rated 3.0 out of 5.0 by Nice location But... The room was nice. Hotel seemed clean. Location was close to freeways and was easy to get around town, but the sound proofing of the rooms leaves something to be desired. I could hear when anyone left their room on my floor, and the person in the room above me definitly did not know how to walk softly...If you stay here it would be a benifit to stay on the top floor or request a room without anyone in the room above you. March 30, 2014
Rated 4.0 out of 5.0 by Great place If the bar tender would leave his personal cell phone alone and pay better attention to his guest, I bet his tips would improve greatly! March 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great staff The pillows were a bit too soft for us. Food was good, but the complimentary breakfast was extremely limited in choice, but did only cost additional $2 added to room cost. New Waite staff gave us very slow service and seemed unsure of herself. Was told that this will improve with time. Some of our friends complained that the toilet paper and tissues were very course and rough on the skin. Overall, we agreed that it was a great place for our future reunion. March 19, 2014
Rated 4.0 out of 5.0 Central Mobile place to be Did not know much about the Mobile area before this trip and luck had us in the best place to be able to access all of Mobile with minimum trouble. 10-15 minutes to Downtown or the Docks, could not ask for more. The people were great and looked after any needs or questions. March 10, 2014
Rated 3.0 out of 5.0 by Inadequate Wifi Coverage. Nice facility. The Wi-Fi coverage did not reach inside the room. You could capture a signal at the door but when you walk away the signal dropped. The helpful gentleman at the front desk suggested that I take several different room keys and find the room with the strongest signal and move to it. It is a beautiful new construction. Unfortunately they have not taken the time to clean the grout from the tile. February 12, 2014
Rated 5.0 out of 5.0 by Clean/comfortable room. Curtious and professional staff. Really enjoyed my stay. I've stay at many hotels but this one really stood out. Thanks for everything. February 12, 2014
Rated 4.0 out of 5.0 by Nice place to stay, convenient location Nice place, clean rooms and grounds. I booked myself a king room, so it was odd to hear I was 'upgraded' to my king room for being a platinum member. Did get 500 point or a drink coupon for recognition. Nice personnel, pleasant stay, would recommend. I really like the hotel, but wish the restaurant had the same attention to detail as the hotel itself so I might enjoy it too. The restaurant needs help , although it did not detract me from staying and eating elsewhere out in town,.... it was a turn off, after sitting at two different tables, all the drinking glasses looked as dirty as if they never got put through the dishwasher. Certainly, I got up and left to eat elsewhere, cause if the glasses put out are that dirty, I am not eating from that kitchen. January 31, 2014
Rated 5.0 out of 5.0 by Excellent Sleep When in the area on business I usually stay at this HI since it is a 15 minute drive from the airport and the rooms are very nice and modern. The mattress and pillows are soft and provide a wonderful nights sleep. January 22, 2014
Rated 5.0 out of 5.0 by Knowledge of Staff First Holiday Inn to inform me that I was to receive 500 points for being Platnium member. Stay was great - slept very well and dinner was excellent. January 20, 2014
Rated 2.0 out of 5.0 by Problems and unsympathetic Problems after the stay with improper billing to which they were unsympathetic and offered nothing for my troubles. No continental breakfast. Ate in their restaurant for dinner and they need to hire a new cook. Stay away from the Monterey chicken and the steak was so tough and rubbery it could be used as a ball. Not to mention the long wait to get it. The room was ok until I went to turn down the comforter and there was a large brown stain on the corner...really? On a white comforter? How do you miss that? January 14, 2014
Rated 1.0 out of 5.0 by Great stay! Most friendly staff we have encountered. We were greeted by our names after a couple days when entering and leaving the lobby. Michael, Byron, Liz, Ingrid, Rhonda, Charity, Bosma and others were all friendly and very helpful. We'll be back! December 26, 2013
Rated 5.0 out of 5.0 by great everything was great staff was extremely helpful will stay again soon December 25, 2013
Rated 5.0 out of 5.0 by Relaxing Stay! Great customer service and a very clean hotel. This hotel was much nicer than the nearby Holiday Inn Express in Saraland. The staff was much friendlier here. December 24, 2013
Rated 5.0 out of 5.0 by Nice clean accomodations Everything was very nice and easily accessible for my trip December 21, 2013
Rated 4.0 out of 5.0 by front desk personnal, Michael was super I asked Michael several questions about how to get to the mall, etc. His directions were excellent, his personality was caring and kind and he even gave me a phone number to call in case I got lost on my return. Michael provided over and beyond service. Very impressive young man. December 20, 2013
Rated 5.0 out of 5.0 by Great hotel If cleanliness is important to you, this is the place to stay! Very nice receptionists and rooms are comfortable and well kept. Will never think twice about staying there again. December 16, 2013
Rated 5.0 out of 5.0 by A very welcoming staff We enjoyed our stay at the Holiday Inn in Mobile. In addition to the comfortable rooms, cleanliness, etc., we found the staff exceptionally welcoming and happy to assist us with directions, shuttle service, etc. The cleaning staff also greeted us warmly and cleaned our rooms thoroughly. December 1, 2013
Rated 5.0 out of 5.0 by Wonderful stay. I couldn't have asked for a better stay. My flight was canceled and I had nowhere else to go. I ended up killing time in the restaurant. Stacy was awesome. Kept me entertained and was very knowledgeable about the hotel and local area. I had one small issue during my stay but the manager, Liz, handled it quickly and efficiently. I will definitely be back! November 29, 2013
Rated 5.0 out of 5.0 by Very quiet and comfortable I travel frequently and try to stay in HI when available. This hotel is one of the nicest and was very quiet. Convenient and very the bed was very comfortable. November 28, 2013
Rated 3.0 out of 5.0 by Hotel was fine, staff was forgetable When I arrived at the hotel around 6pm to check in the employee was not at the front desk. After waiting a few minutes I called the front desk to see if that would bring the employee to the front desk. The gentleman sprinted from the bar to the front desk where he had been conversing with the people at the bar. I was not thanked as a platinum elite member. Other than this the room was fine, I appreciated the large number of restaurants nearby. November 25, 2013
Rated 4.0 out of 5.0 by Very nice room and cmofortable bed I travel a lot and this hotel met my expectations... the room exceeded my expectations and the staff was wonderful. My first night was very satisfying, slept really well and very comfortable in my room, the second night was a nightmare, fire alarms started sounding at around 10:30 PM. Woke me from a sound sleep which was not what I expected since I had a an early flight out the next morning. This continued for about the next 30 minutes off and on and finally stopped around 11:00 PM only to start again at about 2:00 AM. Discovered the next morning that some of the guest staying there that night did not keep track of their children and they were the reason for the fire alarms being set off. Over all the stay was good but management should have evicted the guest that allowed their kids to run unsupervised. November 13, 2013
Rated 3.0 out of 5.0 by Good to stay and relax, but not that good for business It's a good hotel to stay and relax, but not that good if you are doing business, because the internet connection it's very low speed. They says that they have high speed internet connection, but it is not!! October 8, 2013
Rated 5.0 out of 5.0 by Best Hotel in Mobile I have had to travel to Mobile every other weekend for the last 2 months and have stayed in other hotels including the other Holiday Inns. This one is the BEST by far! To my understanding it is the newer Holiday Inn and I must say we really enjoyed our stay. The staff was great, our room was very nice and comfortable(bed was AWESOME) Hotel is very clean and trust me I look at EVERYTHING. Food was great with the exception of breakfast. Our waffles and pancakes tasted bitter or spoiled, but the waitress gladly replaced it with a sausage and egg croisassant which was great. My son of course loved the personalized flat screens at each booth. I have found where I will be staying from now on. And next time I will bring my swimsuit to take a dip in the heated indoor swimming pool! LOVED it!! October 2, 2013
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