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Rated 4.4 out of 5 by 108 reviewers.
Rated 5.0 out of 5.0 by Great Service, Friendly Staff, Nice Stay Over a two week period, I stayed in 4 different hotels. Of all 4, this was the nicest and friendliest staff I encountered. Both Byron and Marcia were excellent representatives for your hotel. August 5, 2013
Rated 5.0 out of 5.0 by A+ Anytime I am in the Mobile area I will definately be returning to this hotel. July 30, 2013
Rated 5.0 out of 5.0 by EXCELLENT EXPERIENCE I had an excellent experience at this hotel. The staff was very friendly and the food was great!! July 23, 2013
Rated 5.0 out of 5.0 by Great restaurant and bar Very good food and friendly service. Hotel is brand new and very nice. July 22, 2013
Rated 5.0 out of 5.0 by Excellent service from the entire staff! I don't know how many of us are being faced with lay off's, but to me the staff placed value in thier jobs from house keeping to the onsite eating staff. The intake staff was dynamic, very accomondating to your needs with quick fast action, no quiestions asked. This is something that you don't see that often. It's like they have a buy in to ensure your stay is only the BEST EVER. In short... They are dedicated. Thank you and I would return if the need arise. The only one thing that I would suggest is place a sign off the street to better locate you. July 20, 2013
Rated 5.0 out of 5.0 by Great Place to Stay! I travel throughout the spring each year staying at a competitor chain. I had an opportunity to try this property and was totally amazed at how nice this it is! It was so clean in every area of the hotel. I ate 3 meals in the restuarant and they were very good and the prices were very reasonable, much lower than any hotel restuarant I have visited. The room was very spacious, comfortable bed and extremely clean. The most friendly staff I have experienced: From the front desk, to the restaurant, to the housekeeping to the hotel manager. Sitting around the lobby in the evenings I visited with several different guests that are repeat customers, some staying weeks at a time. They complimented the hotel staff and the manager for providing a "family atmosphere" even calling them by name and going out of their way to accommodate them. I would highly recommend staying at this property and will return for again. July 16, 2013
Rated 5.0 out of 5.0 by Recent stay at Seatac Holiday Inn Room was nice, and not over-sized like they usually are. . . You're out of town, why would you need a big room - shouldn't you be enjoying the city or something :) They were doing some remodeling, but it appeared to be being handled very well. The staff was very courteous and helpful. Good views and not far from anything. . . although traffic on the 405 is absolutely miserable. July 3, 2013
Rated 5.0 out of 5.0 by Grear Service The staff at this hotel exceeded expectations and went out of the way to aid in my comfort. July 1, 2013
Rated 1.0 out of 5.0 by Rude housekeeping and poor communications among staff A member of our party was ill and needed to remain in the room and we made arangements for a late checkout via the front desk NLT 1230. At 1045, regular checkout was at 1100, housekeeping started pounding on our door and demanding we leave. We explained we had made contact w/ the front desk and had this approved. The rude maid said she knew nothing a/b it and demanded my ill 17 yo daughted vacate the room (My wife and I had gone to pick up my other daughter at a nearby Summer Camp). My ill daughter was very frightened and dismayed by this occurance! When I complained to the front desk they said the night manager had not passed it on. Rule #1 in the hospitality business - Don't let your staff problems and poor inter-office communications become the guest's problems. Epic fail on this account Holiday Inn Mobile. June 25, 2013
Rated 5.0 out of 5.0 by Awesome Experience I have stayed at this hotel back in March of 2012, the experience then was outstanding, so when I check out back in 2012 i told them the next time i come to Mobile, AL i was staying there again, which is what i did. it was great seeing some of the same staff and they remembered me. My stay there was more than outstanding, even though i had a very complicated reservation, the staff made my stay very comfortable with zero stress. June 22, 2013
Rated 4.0 out of 5.0 by consistent I am a frequent traveler and have stayed at this location several times over the past few years. Upon my last visit the staff welcomed me back and mentioned that they recognized me from my last stay. The hotel is always clean and the service is consistent. The staff is prompt with requests but they are left alone to handle the desk and guests requests. I would give this location an excellent if upper management would have another employee on to cover the desk if the guest had a request that would take them away from the front desk. Also, each room should have a microwave and they do not. June 22, 2013
Rated 5.0 out of 5.0 by Easy to Recommend Hotel is in a great location in Mobile. Rooms are clean. All amenities available. June 15, 2013
Rated 5.0 out of 5.0 Excellent service & well-maintained. Very nice property. Probably the cleanest hotel I have ever stayed at. Staff was very well trained and polite. Made sure to make us feel welcomed. The bartender was hilarious. June 10, 2013
Rated 3.0 out of 5.0 by Don't expect a free breakfast!! When travelling, we just assume that all HIE have free continental breakfast and it makes the cost of the room more of a value when you don't have to go out for breakfast. When we got up and went down for breakfast, we were told that we would have to buy it from the restaurant in the hotel it was not free. This is the first time this has ever happened to us. So, when planning your Holiday Inn stay, check to see if the location offers free breakfast. Don't assume. May 27, 2013
Rated 5.0 out of 5.0 by Friendly Warm & Fuzzy Hotel The staff at this location goes over and above to make you feel welcome. I have always been greeted politely and every need taken care of. Would and have recommended this hotel!!!! May 15, 2013
Rated 5.0 out of 5.0 by Highly Recommended Was able to stay on two different occasions within a one-month period. The staff is very friendly and most helpful; made sure you knew they were glad you chose their hotel. Extremely clean and comfortable rooms. Very comfortable and lovely lobby. I highly recommend the Holiday Inn/Airport in Mobile, AL. May 9, 2013
Rated 4.0 out of 5.0 by Comfortable beds, very good breakfast pleasant staff Drove in from Mobile AL and arrived late in afternoon. Would have liked to use the jacuzzi but the blowers (jets) were grungy and we opted for a shower instead. Should have a scheduled maintenance for something like that. I'm sure the maids would not be able to handle a task like that. The vent on the outside of the jacuzzi was very rusty and although it did't affect anything, it didn't add to the perception of the bathroom area. (323) Other than that, the stay was enjoyable and the staff was great. May 8, 2013
Rated 5.0 out of 5.0 by Front desk The gentleman who was working the front desk provided excellent customer service. He went above and beyond, and we appreciated it very much! Clean, comfortable room and bathroom. May 8, 2013
Rated 5.0 out of 5.0 by Hotel was great. Thoroughly enjoyed my stay. Staff was extremely helpful and knowledgable. Very clean. April 30, 2013
Rated 5.0 out of 5.0 by Awesome Place to Say while in Mobile The hotel is probably one of the newest in the Springhill area and by far the nicest. The hotel iteself is beautiful inside and the rooms are great. The staff was very helpful while we stayed there and even brought us a baby bed to our room at 1:00 a.m. so that my son could be more comfortable. The only two things that I did not like about the stay was (and these are so insignificant) that the pillows in the room are about the size of a throw pillow so you probably want to bring you own and in the morning when the cleaning staff are coming through to clean, they are VERY loud and it echos through the hallways of the hotel and into your room. So, if you want to sleep in, get ear plugs :) Otherwise, a fantastic place to stay. April 27, 2013
Rated 5.0 out of 5.0 by Excellent Stay This was a very nice hotel with a great staff. Server in the restaurant was quick and friendly. An added bonus was the heated indoor pool. Check in and out went smoothly. April 15, 2013
Rated 4.0 out of 5.0 by Very nice hotel I stayed here two nights last month. Very nice facility, new and clean. I was especially impressed with the food in Kem's restaurant. Had the Pesto Grilled Chicken and Penne Pasta dish, and it was great! Only negative was that the maid did a poor job. When she cleaned the room, she didn't leave me any drinking glasses (plastic) or a plastic bag for the ice bucket. Inconvenient. April 3, 2013
Rated 5.0 out of 5.0 by The Staff Make the Difference Byron and Liz as well as the entire staff are awesome. They went above and beyond for me and my family. I can't say enough good things about them and their commitment to excellence. The entire stay was great. March 30, 2013
Rated 3.0 out of 5.0 by AC Did not work The room was very clean. The beds were very comfortable. The room itself was in perfect condition. The AC did not work which made the evening miserable for me and my family. We did not sleep hardly at all. Since I used my "points" there was no interest in making it right. Honestly I feel like I should at least get half my points back. The bathtub also held water during the shower. Nobody likes standing in 3 inches of water while taking a shower. March 27, 2013
Rated 5.0 out of 5.0 by I was treated as if I was an old friend coming to visit I rode my motorcycle from my home in Tucson, AZ to Key West, FL, north to Daytona Beach, FL to BIKE WEEK and then home to Tucson. Total miles ridden were 5,155 miles on my Honda Gold Wing. I have made this journey -16- times since 1995. This time I traveled alone. I spent 13 consecutive nights in Holiday Inn Properties. HIE, Crowne Plaza, Holiday Inn Resort, Holiday Inn and a first for me was Hotel Indigo in San Antonio Texas. Every night was more than satisfactory. Mobile, AL was easy to remember for its excellence. Not only because it is the home of the Mobile Bay Bears which is a Farm team for my beloved Arizona Diamondbacks, but also because of the exceptional service. I was immediately recognized as a Platinum Elite Member. The manager hosted a welcome party in the lobby for all the guests. How nice to walk in the door after a long day on the road and be told that in -15- minutes there would be a hosted reception featuring appetizers as well as beverages in the lobby. As usual, I received an upgraded room that gave me the impression that I was the only one who had ever occupied it. What else could a traveler ask for? March 21, 2013
Rated 4.0 out of 5.0 by Nice Atmosphere, great bed Very nice Holiday with comfortable restaurant and lounge area. Excellent location, close to shopping, golf, and restaurants. Great value for what we paid. Only fly in the ointment during our stay is that housekeeping forgot to take care of our room the first night of our stay. We tolerated that though since we were only staying two nights and it was late by the time we got back to our room. March 10, 2013
Rated 5.0 out of 5.0 by Awesome Stay This hotel was great!! I travel alot and stay in many hotels. The little bit extra for the room to get a cooked to order breakfast was WAY worth it. The dinner was also very good. George in the bar area was an excellent server. All of the staff were really helpful and provided us with everything we needed. Would stay here over and over. March 5, 2013
Rated 5.0 out of 5.0 by Fantastic service and rooms Fantastic place to stay. Very comfortable rooms, staff extremely well trained, friendly and nice. Just a great experience at this hotel. February 21, 2013
Rated 5.0 out of 5.0 by Fantastic staff, very comfortable room I recommend this hotel very highly. Every staff member I came in contact with was fantastic and made me feel extremely comfortable while I was away from home. Room was excellent. I will be back to this location next time in Mobile, AL. February 21, 2013
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