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Rated 4.1 out of 5 by 76 reviewers.
Rated 5.0 out of 5.0 by Accommodating My husband and I stayed here the night prior to the First Light Marathon in which we both participated. The staff was very friendly at both check in and out I requested a late check out to allow us time to shower after the race and it was given. I will stay here again when we are in the Mobile area January 16, 2014
Rated 4.0 out of 5.0 by Okay Our room was dirty, we found multiple wrappers on the floor, and there was hair on our bedding. The staff was nice though. Pretty good location. Will more than likely stay somewhere else next time in Mobile though seeing as no one offered us any type of apology once we mention the fact our room was dirty. December 28, 2013
Rated 3.0 out of 5.0 by No heat or air The outside was very pretty. The first room we got smelled really badly of smoke. We called to tell them so they wouldn't think it was us, but we aside we'd manage. Tried to use the air/heater but it was broken so we called the desk and they switched rooms for us. The second room heater was also broken, taped up, didn't work. But we just wanted to go eat and rest so we kept it. Later it was getting so cold in the room we propped the room door open to let heat from the hall in. It went up several degrees but it was still a cold nights sleep. Nice place if it had heat and air in all the rooms. December 3, 2013
Rated 5.0 out of 5.0 by Overall Experience Downtown location great for sightseeing and food destinations. Nice facility, and staff that helped in every way. Would definitely stay there again. November 30, 2013
Rated 3.0 out of 5.0 by Customer Service Lacking When we arrived to check in around 5pm, the room was not ready, we had to wait 15 minutes. We were not instructed by the front desk clerk about where to go to get to the room, breakfast choices, checkout time or anything that's typical of staying in a hotel, we were also not given the wi-fi password. Once we got the room (which was a smoking room) there were no ashtrays, so I called front desk and asked if it was in fact a smoking room and she said yes, that she would have some ashtrays delivered, they never brought them. When we checked out, there was no "thank you come again" speech or any kind of concern whether we enjoyed our stay, no smiles either. They were not busy, which would partially excuse any extra effort in ensuring their guest was happy with their stay. The room was very nice and clean, although the tub drained extremely slow, which was kind of gross to stand in water while showering. All in all the room was nice but the staff needs customer service training. November 26, 2013
Rated 5.0 out of 5.0 by Great Stay Great facility. Great staff. Great location. Great value. Will stay with you whenever I am within 50 miles of downtown Mobile. November 24, 2013
Rated 5.0 out of 5.0 by Comfortable beds, great service, excellent staff after extended stay due to work project. everyday the staff was very helpful and food service, room service where great. November 13, 2013
Rated 5.0 out of 5.0 by Friendly staff and clean rooms A great place to stay while in Mobile. Each room has the most unique very of downtown or the waterfront with the most comfortable bed of any hotel. October 23, 2013
Rated 5.0 out of 5.0 by Great Location Six of us Nurses from Northwest Alabama, Helen Keller Hospital, stayed at your Holiday Inn for Bayfest 2013. This is the best way to stay during this event being close enough to walk to the event and also to enjoy Downtown! This was my second year to stay at Holiday Inn and have to say it was a great experience. Everyone friendly and the place is absolutely decorated beautifully! Hopefully this will be an annual event for us. Enjoyed our stay this year. October 19, 2013
Rated 5.0 out of 5.0 by Beautiful property, Great staff. We enjoyed the hotel very much. Close to everything downtown. Shay, who checked us in was fantastic! I manage a hotel property in a resort area and her service needs to be recognized! Thanks for a great stay! We will be back! October 17, 2013
Rated 5.0 out of 5.0 by Bayfest Weekend We had a great stay as always at the Holiday Inn Mobile/Downtown. Nice a close to bars and restraunts and of course the Bayfest. October 14, 2013
Rated 3.0 out of 5.0 by Decent room that needed some upgrades. Staff problems. Buzzing light fixture in bathroom was most annoying. Room was large but furniture not in good shape. Large rip in upholstery on seat of chair, mismatched chair and ottoman. Front desk staff very pleasant. I requested that the room be made up while I was out. Two hours later, when I returned, it had not been done. An hour later a staff person unlocked the door and entered without knocking. This will go on my travel blog. The hotel is slightly strange. There are very large spaces (lobby areas, hallways) with very little in them, often with the lights out, and few people, at least while I was there. September 23, 2013
Rated 5.0 out of 5.0 by Great stay!!! Susan is the best!!! Our stay was fantastic....she helped us with locations to eat... September 9, 2013
Rated 5.0 out of 5.0 by Stay at Holiday Inn - Mobile Hist Dist I particularly appreciated the friendliness and helpfulness of the staff (front desk, maintenance, housekeeping). September 7, 2013
Rated 5.0 out of 5.0 by My stay 29th Aug. thru Sept 1st, 2013 I have never been in Mobile Al. so my knowledge of your Facility was based on location to where I needed to be, and the internet looking at your info. I had a few concerns with the room which was addressed as quick as I reported. YOUR EMPLOYEE AT THE FRONT DESK ON DAY SHIFT was terrific as any one I have ever meet in your business. She went out of her way to not only get my requests handled, but also printed me driving instructions on two occasions to get me to where I wanted to go. The kind of company rep. I would love to have working for my Company.. September 4, 2013
Rated 4.0 out of 5.0 by Horrid customer service Although I have stayed in this hotel before and enjoyed it, the way in which the front desk handled a billing issue has completely changed my mind. I purchased 1 night, and redeemed points for another - my girlfriend was the one staying in the room for a wedding this weekend. I was in Aspen on tour with my rock band. 9 am the morning after my girlfriend arrived late in the evening and checked in without incident, the front desk called and harassed her because your staff had misentered my credit card expiration date into the system. I had been assured the room was paid for, and the tone and demeanor with which your staff addressed my girlfriend and subsequently me, was absolutely unacceptable and insulting. I plan on following this up to explain in more detail. September 3, 2013
Rated 5.0 out of 5.0 by great staff the staff were very nice and we will definitely want to stay with you again and again and again. my wife left her purse at the front desk and she was already in a panicky mode because she thought her purse was lost but the attendant kept and returned it to her. to this we are very grateful to you and thanks for being very nice hosts August 21, 2013
Rated 5.0 out of 5.0 by Great Hotel Excellent Hotel. No Complaints. Nice staff, nice room, great area, and very good price. Didn't get a chance to Dine in the restaurant. There is a nite club on the top floor with a wonderful of the growing Mobile skyline. This is now my 'go to' place, when I visit Mobile. August 21, 2013
Rated 1.0 out of 5.0 by Highly Disappointed!!! The only plus about the this property was the bar on the top floor. August 9, 2013
Rated 2.0 out of 5.0 by Not that great for the price I've stayed at many IHG properties and this one was pretty sad. For a hotel that appears high end it is not. We checked in at 1:00am and had to waited a very long time for check-in. At 1 in the morning, this was really disappointing. Our room had been given away due to the late arrival. The reasoning was that there were plumbing problems in the hotel and our room was open...so they gave it away. Did not feel like a IHG Gold member at that time. The lobby area was filled with a gorup drinking beer around a ice chest. Lots of beer cans everywhere. This does not give you the comfort of staying in a high end hotel for a family but a party place for college students. something as simple as a signb that said 'no open containers in the lobby after 10:00 pm' would at least curtail the me The room was somewhat clean but not eaxactly great. The beds were hard and worn. The room was loud most of the night due to the same partiers yelling in the hallway. If you are looking for a quiet place to spend a night this IS NOT the hotel for you as it appeared the hotel not only condones the partying atmosphere but appeared to embrace it by the shear number of party goers. August 5, 2013
Rated 5.0 out of 5.0 by Good Choice Always ready to accommodate me in my travel needs. July 28, 2013
Rated 5.0 out of 5.0 by All round good. Have become rather frequent visitor however this last visit had some problems which were related to a gathering of guests who were fairly inconsiderate. Both upon arrival and departure I had to take three trips to get my luggage up to the room because there were no carts available.I believe the reason given at the front desk to be true: that guests had taken them to their room and kept them! I suggest a simple system of requiring guest to 'check oout the carts at the front desk so they can be tracked down, with the added request that they be returned to the front desk asap.for other guests to use. I also had to cart my luggage downstairs, three trips again upon departure for the same reason. Also while there, my first day housekeeping did not get to my room until late evening dinner time. I was also short of coffee packets in the morning and soap. I will be back as nothing like these things have happened before. I believe that these will be straightened out as well. It generally a conveniently located for me and a pleasant place to stay. .., July 27, 2013
Rated 4.0 out of 5.0 by Good Stay! The good....Very quiet, very clean, very polite staff. The overall stay was a good experience. The room was very well layed out and neat. The staff was very polite and responsive to any problems or needs. A great bar and lounge. Nicely located with good access to almost any place within the Mobile area. The not so good...Room key locked us out the first three times we left the room. The maintenance staff did finally repair it. The parking situation could be better. Usually had to park across the street and show or swipe room key to enter and exit a parking garage. A little pricey for what you get. Since the room was in my wife's name, would not allow my rewards club membership benefits. We did not try the food after looking at the prices. The conclusion...We would stay there again and recommend to a friend or co-worker. July 25, 2013
Rated 3.0 out of 5.0 by Pool, Cable, room service Pool was closed, cable was not working properly, room service did not come until 6PM on Wednesday July 23, 2013
Rated 5.0 out of 5.0 by Great service and extremely comfortable beds I would recommend this hotel to anyone. I arrived not knowing if i would have a refrigerator or not in my room to keep my insulin cold. To my extreme relief there was one and at NO EXTRA COST to me!!!! When the staff found out that i was to be at the Outlaw Convention Center for my business trip activities AND that i would have to walk several blocks they made sure i had someone available to transport me there and back. If i had to go out for a meal, again they provided transportation for me. I was treated like I was their only customer. I was blown away by the service extended to not only me, but the other people who had rooms in my party. We had fresh towels and a clean comfortable room every day. Thank you staff of Holiday Inn Mobile! July 12, 2013
Rated 5.0 out of 5.0 by Great Hotel This was my first time staying at this hotel and I absolutely love it. I will stay there again when I'm in town. July 11, 2013
Rated 5.0 out of 5.0 by Clean with a scenic view Our room was very clean, the staff was professional and helpful and the view of Mobile was spectacular. July 11, 2013
Rated 5.0 out of 5.0 by One of the best Holiday Inns I travel for business and when I go to Mobile, this is where I stay. The staff is excellent. They are very professional and courteous. The food is not the best, but there are some very good places in the local area. Just use caution, especially at night, as downtown Mobile is a little rough around the edges. June 29, 2013
Rated 2.0 out of 5.0 by Sound a good place to break a long journey. Sky lounge well worth a visit June 24, 2013
Rated 4.0 out of 5.0 by Excellent bar and sky line A visit to the sky lounge could be regarded as the highlight to any. Visit to mobile. The site of the illuminated sky line was well worth $5 a beer served by delightful bar staff. June 23, 2013
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