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Rated 4.2 out of 5 by 152 reviewers.
Rated 3.0 out of 5.0 by Won't return The hotel staff were excellent - the room was adequate - but the wireless was terrible. It barely worked in my room (810) and I was unable to do much of my office work.In the evenings it basically stopped working. the front desk people had me call the wireless provider but they said there was no problem on their end. I considered checking out after day one but I won't return to this hotel because wireless is so essential to my work. March 12, 2014
Rated 4.0 out of 5.0 by Great location. Housekeeping needs some work. Room was dirty when we arrived. Bathroom had not been cleaned and there was garbage throughout the room. Called desk and were told that someone would be right up. Almost an hour later...we had to call again and housekeeping told us we were out of luck, everyone was gone for the day. Needless to say, after they hung up on us someone did finally come up. March 11, 2014
Rated 5.0 out of 5.0 by Very friendly and helpful staff! We were very pleased with the service we received at this Holiday Inn from check-in to check-out.....the bartender upstairs and the breakfast staff were very professional and friendly. It had been many years since we stayed in this Holiday Inn, so we really appreciated the renovation and newness! We will definitely stay here again! March 9, 2014
Rated 5.0 out of 5.0 by Great hotel Staff was friendly. I got a room in the top floor which I bigger. Had a great view of the parades. Nice breakfast buffet. Will be back next year. March 9, 2014
Rated 5.0 out of 5.0 by MOTs love downtown Holiday INN We try and get a room at the downtown Holiday Inn every year for Mardi Gras weekend and always have a great time when we do. This year was no exception. There are closer rooms to the auditorium but not as nice or clean. I think you know the one I am talking about. Hope to be there again next year for Mardi Gras March 8, 2014
Rated 5.0 out of 5.0 by Enjoy this hotel Have been staying here for years and will continue to come back. Stay during Mardi Gras every year an d is there a hiccup from time time...well, nothing a beverage can't fix. Staff is ALWAYS helpful and friendly. Will also stay here when not in town for Mardi Gras. Great location to restaurants. Upgrade they have done to upstairs bar is awesome and great view of city. March 8, 2014
Rated 5.0 out of 5.0 by Great location for Mardi Gras This was the first time our group stayed at this hotel, we had 3 rooms the hotel is in a great location for watching parades and also proximity to the Civic center for Mardi Gras Balls. It was clean but I think my room had been smoked in, they assured me it was a non smoking room but it just smelled like someone had smoked in it. Other than that we all enjoyed our stay and will be back next year for Mardi Gras! March 7, 2014
Rated 1.0 out of 5.0 by Money over Safety After we checked in (after waiting for almost 2 hours) we were given a room on a floor that apparently had been booked by one group. When we arrived on the floor we were greeted with loud music in the hall, children running everywhere, drunk adults and trash everywhere. After complaining and security being sent to the floor the very aggressive crowd approached us and were very threatening. It ended when finally another room became available and we had to be moved with three policemen because the crowd was so unruly. After discussing this with the manager the next day she stated nothing else could be done because this group had a large block of rooms. Please be very careful staying at this hotel if you are not with a large group because management will not stop any unruly behavior if you have a "large block of rooms". Your safety and comfort is not ensured by the hotel management. When the assistant manager is afraid to return to the floor how do you think a guest is going to feel. March 3, 2014
Rated 3.0 out of 5.0 by Disappointed all around I have stayed at this hotel before but I must say that I was very disappointed this year. I checked in on Saturday and checked out on Monday and never once were my trash bins emptied. My beds were never made and when I asked for light bulbs because the room was so dark I could not read, I never got them. I know this is Mardi Gras time, but for the price I paid I feel that I should have had better service. Also I am a Priority Club member, I gave my member number when I made my reservation but according to this email I am responding to, I was assigned another number? So I am thinking I did not get any points for my 2 night stay. Something else I will have to look into. I don't know, maybe next year I should look elsewhere as my friends got better rates and service at some of the other nearby hotels. February 28, 2014
Rated 1.0 out of 5.0 by Very disappointed! I've heard so many great things and granted it is a great location when you have a Mardi Gras ball at the civic center. But I booked our room Jan 8th through holiday inn and our ball was Feb 22nd. We got there at 4:30pm, our room was not ready. After an hour or more when we finally got in touch with the front desk, they told us our room was ready but had no more nonsmoking (which we paid for over a month prior) and they had to give us smoking. I've never had such a bad experience at a holiday inn. February 27, 2014
Rated 4.0 out of 5.0 by Air freshener Overload Everything is ok, but there's no overhead lighting which makes it dim. In addition, the air fresher they use is not only disgusting, it's entirely too much. I'd hate it if I had allergies. It was also in the hallways. Had to leave the door open for about an hour to get it to settle down. Gross. Otherwise, great staff, and a great place to catch a parade. February 26, 2014
Rated 5.0 out of 5.0 by Mardi Gras This was a great hotel for downtown. If you like action, then the parades are right there. Parking deck is nice, but plan your coming and going around the parade routes. February 25, 2014
Rated 1.0 out of 5.0 by Exellent as Always I stay at the Holiday Inn Downtown Mobile every year for the Gulf States Horticulture Expo. The staff, service, rooms and hotel in general are outstanding. This year, during the "ice storm" the service of the staff in the hotel and restaurant shone even brighter. They provided service with a smile even though they stayed in the hotel 2 nights due to the dangerous icy conditions of the roads. You're the best! February 9, 2014
Rated 4.0 out of 5.0 by Not to Shabby, actually a really nice place We were pleasantly surprised by how nice the inside of the hotel was. Our room was laid out very nice with plenty of room to move around. The bathroom and room seemed cleaned although we did find change, wrappers and a strange looking connector thing in the top drawer of our dresser. Housekeeping, can't catch everything. Breakfast was average but the wait staff were right on point. Everything downtown was just a quick easy walk. We would stay here again. January 24, 2014
Rated 5.0 out of 5.0 by Platinum Member Room was upgraded to one of their HUGE top floor rooms, I'm assuming due to my platinum status. The room was great and the view was fantastic. Staff was very friendly although we couldn't get the wifi to work. Location is fantastic for a night out in downtown. Thanks much. January 22, 2014
Rated 5.0 out of 5.0 by The best Mobile has to offer We stayed 2 nights at the Holiday Inn Mobile Downtown. The lobby area is extremely pleasant. We were surprised when we checked in, it is nothing like any other Holiday Inn that we have stayed at. There is a large sitting area with several clusters of comfortable chairs and sofas. The staff was extremely friendly. Every staff member that we encountered (even when we were just walking down the hall) asked if we needed anything or asked if we were enjoying our stay. Our room was tastefully decorated. There was a choice of soft or firm pillows on each bed. We ate supper and breakfast in the restaurant. The food was great, as well as the service. I highly recommend staying here. January 21, 2014
Rated 5.0 out of 5.0 by Accommodating My husband and I stayed here the night prior to the First Light Marathon in which we both participated. The staff was very friendly at both check in and out I requested a late check out to allow us time to shower after the race and it was given. I will stay here again when we are in the Mobile area January 16, 2014
Rated 4.0 out of 5.0 by Okay Our room was dirty, we found multiple wrappers on the floor, and there was hair on our bedding. The staff was nice though. Pretty good location. Will more than likely stay somewhere else next time in Mobile though seeing as no one offered us any type of apology once we mention the fact our room was dirty. December 28, 2013
Rated 3.0 out of 5.0 by No heat or air The outside was very pretty. The first room we got smelled really badly of smoke. We called to tell them so they wouldn't think it was us, but we aside we'd manage. Tried to use the air/heater but it was broken so we called the desk and they switched rooms for us. The second room heater was also broken, taped up, didn't work. But we just wanted to go eat and rest so we kept it. Later it was getting so cold in the room we propped the room door open to let heat from the hall in. It went up several degrees but it was still a cold nights sleep. Nice place if it had heat and air in all the rooms. December 3, 2013
Rated 5.0 out of 5.0 by Overall Experience Downtown location great for sightseeing and food destinations. Nice facility, and staff that helped in every way. Would definitely stay there again. November 30, 2013
Rated 3.0 out of 5.0 by Customer Service Lacking When we arrived to check in around 5pm, the room was not ready, we had to wait 15 minutes. We were not instructed by the front desk clerk about where to go to get to the room, breakfast choices, checkout time or anything that's typical of staying in a hotel, we were also not given the wi-fi password. Once we got the room (which was a smoking room) there were no ashtrays, so I called front desk and asked if it was in fact a smoking room and she said yes, that she would have some ashtrays delivered, they never brought them. When we checked out, there was no "thank you come again" speech or any kind of concern whether we enjoyed our stay, no smiles either. They were not busy, which would partially excuse any extra effort in ensuring their guest was happy with their stay. The room was very nice and clean, although the tub drained extremely slow, which was kind of gross to stand in water while showering. All in all the room was nice but the staff needs customer service training. November 26, 2013
Rated 5.0 out of 5.0 by Great Stay Great facility. Great staff. Great location. Great value. Will stay with you whenever I am within 50 miles of downtown Mobile. November 24, 2013
Rated 5.0 out of 5.0 by Comfortable beds, great service, excellent staff after extended stay due to work project. everyday the staff was very helpful and food service, room service where great. November 13, 2013
Rated 5.0 out of 5.0 by Friendly staff and clean rooms A great place to stay while in Mobile. Each room has the most unique very of downtown or the waterfront with the most comfortable bed of any hotel. October 23, 2013
Rated 5.0 out of 5.0 by Great Location Six of us Nurses from Northwest Alabama, Helen Keller Hospital, stayed at your Holiday Inn for Bayfest 2013. This is the best way to stay during this event being close enough to walk to the event and also to enjoy Downtown! This was my second year to stay at Holiday Inn and have to say it was a great experience. Everyone friendly and the place is absolutely decorated beautifully! Hopefully this will be an annual event for us. Enjoyed our stay this year. October 19, 2013
Rated 5.0 out of 5.0 by Beautiful property, Great staff. We enjoyed the hotel very much. Close to everything downtown. Shay, who checked us in was fantastic! I manage a hotel property in a resort area and her service needs to be recognized! Thanks for a great stay! We will be back! October 17, 2013
Rated 5.0 out of 5.0 by Bayfest Weekend We had a great stay as always at the Holiday Inn Mobile/Downtown. Nice a close to bars and restraunts and of course the Bayfest. October 14, 2013
Rated 3.0 out of 5.0 by Decent room that needed some upgrades. Staff problems. Buzzing light fixture in bathroom was most annoying. Room was large but furniture not in good shape. Large rip in upholstery on seat of chair, mismatched chair and ottoman. Front desk staff very pleasant. I requested that the room be made up while I was out. Two hours later, when I returned, it had not been done. An hour later a staff person unlocked the door and entered without knocking. This will go on my travel blog. The hotel is slightly strange. There are very large spaces (lobby areas, hallways) with very little in them, often with the lights out, and few people, at least while I was there. September 23, 2013
Rated 5.0 out of 5.0 by Great stay!!! Susan is the best!!! Our stay was fantastic....she helped us with locations to eat... September 9, 2013
Rated 5.0 out of 5.0 by Stay at Holiday Inn - Mobile Hist Dist I particularly appreciated the friendliness and helpfulness of the staff (front desk, maintenance, housekeeping). September 7, 2013
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