Rated 4.3 out of 5 by 210
Rated 5.0 out of 5.0 by Ray4004007 Great Customer Service
I would like to thank the great staff and especially Gerald for the great customer service that I receive every time I stay there. I can work, eat and relax all without ever leaving the property. This is a great place to stay and I appreciate their smiling faces and clean rooms.
April 14, 2014
Rated 1.0 out of 5.0 by HealthyMel Dirty and Rude Front Desk
During my stay, my room did not get cleaned. When I took a shower, the tub would flood which is gross. I forgot my room key and when I requested another one, the front desk was very rude. Upon checkout, I complained about my room not getting cleaned. The response was that she would alert the supervisor. No apology. No subsequent call from management. No offer of points or comps. I heard there was another hotel in downtown Mobile that was nice. I wish I would have stayed there instead. The only thing that was positive about this hotel is that it was close to the interstate.
April 7, 2014
Rated 5.0 out of 5.0 by wood comfortable
very comfortable room. very clean and quiet. staff were great, and food was great.
April 4, 2014
Rated 5.0 out of 5.0 by TigerStripe Amazing Staff
All the employees were gracious, kind, and cheerful. It was their priority to make our stay in the Mobile area the best it could be. We ate one dinner and one breakfast in their restaurant. The restaurant staff was friendly and attentive and made sure everything was to our liking. The housekeeping ladies always had a warm greeting for us. The people at the front desk welcomed us like we were family. They gave us clear and concise directions to several attractions and showed a genuine interest in our activities. True Southern hospitality!
And, yes, we stopped for moon pie a la mode on our way out of town! Great advice!
April 2, 2014
Rated 5.0 out of 5.0 by SORR Awesome staff makes me feel welcome
I travel a lot and it's nice to go into a hotel and the staff if so awesome! Makes me feel at home!! I do miss the breakfast being included but other than that I love staying there!!
April 1, 2014
Rated 5.0 out of 5.0 by Goodwrinch new look
I really like the new look in the rooms and the lamps with electrictrical plugs are very useful the entire staff is really great and kind and very helpful and courteous
March 29, 2014
Rated 4.0 out of 5.0 by Dthomas1234 good but.....
The stay was nice but my room and the hallway had a urine smell to it that made it hard to sleep..... Also treadmill didn't work.
March 13, 2014
Rated 5.0 out of 5.0 by Goodwrinch Home away from Home
I am very pleased with everything. The staff is wonderful. I have never had any reason to fuss or complain. I consider this my "home away from home."
I would highly recommend this facility to everyone.
March 9, 2014
Rated 5.0 out of 5.0 Excellent
Excellent room, service, and location is pet friendly!
January 28, 2014
Rated 3.0 out of 5.0 by MrPilotMan What is up with the small pillows?
Couldn't sleep with half size pillows. Had to switch hotels.
January 26, 2014
Rated 5.0 out of 5.0 by Bill92040 Best Greeting ever
First time I have ever had someone reach out and shake my hand while thanking me for being an IHG Platinum. I don't know if Anoop is a part owner of the property, but he sure acted like it at check in, during the day when I saw him, and at breakfast the next morning.
Skillet breakfast was excellent, very fresh, not like I expected at an HI.
January 21, 2014
Rated 5.0 out of 5.0 by gobart07 Great room
excellent bed, clean room and overall very comfortable,
. the only issue was that the thermometer would only go down to 65 degrees.
January 17, 2014
Rated 5.0 out of 5.0 by Nick999 Excellent service
Gret hotel and excellent service with great restaurant and bar and lounge facility
January 15, 2014
Rated 5.0 out of 5.0 by Nick999 Nick
Excellent service and personable staff
Good bar and lounge
January 14, 2014
Rated 2.0 out of 5.0 by BURLES JUST OK
LOCATION NEAR THE INTERSTATE WAS A PLUS, BUT MAP SERVICES DO NOT RECOGNIZE ADDRESS. COST OF ROOM WAS A PLUS BUT DISAPPOINTED IN THE RESTAURANT AND BAR, VERY DATED.
January 7, 2014
Rated 5.0 out of 5.0 by RRBF2261 End of December stay
Was greeted by the staff by warm greeting and generous smile to service my needs
January 5, 2014
Rated 3.0 out of 5.0 by expilot Disappointed
Carpeting shabby. Overstuffed chair came from Salvation Army. Rm 325 is not good.
January 4, 2014
Rated 5.0 out of 5.0 by Long Driver Service with a smile.
Excellent service with a warm and friendly staff made us feel at home.
January 1, 2014
Rated 3.0 out of 5.0 by Travelertw Holiday inn
The restaurant breakfast food was horrible, but free since we are IHG members. The cinnamon french toast was burnt on both pieces on one side. The vegetables in the omelet were overcooked, very mushy. All staff were very nice and helpful. The room had a funky smell, but figured out it was the smelly tree thing that goes in a car that they laid under the sink.
December 31, 2013
Rated 5.0 out of 5.0 by lovedoxies Friendly staff and great breakfast
With every chance we can we travel with our 2 dachshunds. We usually stay at another hotel chain with our dogs. The place we were visiting didn't have a our usual hotel close by so we chose this hotel. We were very pleased with the price and no additional cost for our dogs! Good chance we will be changing to Holiday Inns for our future leisure trips from now on if they are as good as this Holiday Inn. The staff, especially the asst. manager made us feel welcomed and all the staff were friendly. The bed great and the breakfast we had at the hotel even better!.Super tasting grits. We would recommend this Holiday Inn for sure.
December 31, 2013
Rated 5.0 out of 5.0 by JetSkiCowboy Great Hotel, Excellent Staff, Safe, Great Food, Pet Friendly
I have stayed at this hotel more than five times, and just booked another stay. The location is very convenient, right off Interstate 10 with easy access to Florida or Mississippi in just minutes. The hotel is safe even after dark, is pet friendly, and has a very helpful and courteous staff, and customer-service-oriented management.
I usually order room service since I arrive late at night on my trips, and the food is fresh, cooked to order, and if they forget anything, they bring it to your door with a smile. LG HDTVs in the rooms.
My wife often travels with me, and she is very comfortable there.
They also are pet-friendly, and my dog totally loves this place!
Perfect location if you are headed to the beaches or want some great seafood, and their football games are all on big screens.
December 30, 2013
Rated 5.0 out of 5.0 by 85bear Great beads,loved the flat screen tv
What a great stay.staff was very friendl.gerald,tasha,brenda,carl.would like to give then a big shout out.thanks.
December 15, 2013
Rated 3.0 out of 5.0 by jojo99 Not worth the price
I waited 10 minutes plus to check-in.
Room smelled old, used, unclean.
Shower may or may not have been cleaned prior to my stay.
December 6, 2013
Rated 5.0 out of 5.0 by FloridaTraveler One of the Best Holiday Inns We Have Visited
We generally stay at Holiday Inn Express locations because to us they seem newer, cleaner, and generally a better value than the average Holiday Inn. But, this Holiday Inn is certainly an exception! While it is an older structure it has been updated, nicely decorated, and is very clean.
The staff at this hotel are notable. They are friendly,efficient, and customer oriented, which you don't always see at some hotels. This particular hotel also has a restaurant located there that is very nice. We enjoyed our breakfast that was fresh, and quickly prepared. The restaurant serves lunch and dinner. They include a couple of Indian dishes on their menu, which we are anxious to try when we return.
This hotel is much nicer than many Holiday Inns that we have stayed in. We highly recommend it.
November 27, 2013
Rated 5.0 out of 5.0 by dsactodd Great evening, guiet and a real good rest for the next day.
Comfortable bed and great because it's was so close to the Interstate.
November 15, 2013
Rated 5.0 out of 5.0 by themanwiththeplan Friendly staff
I have stayed in many Holiday Inns throughout the gulfcoast. This has to be one of the most welcoming hotels that I have ever stayed in. Including other hotels besides Holiday Inn. The food from the inhouse resturant does not have alot of items, but everything on the menu that I ordered was excellent.
November 13, 2013
Rated 1.0 out of 5.0 by MyNameRod Flatten and start over
This is a very old hotel. They tried to slap some paint on the exterior and new furniture in the inside to make you feel the entire hotel has been restored. When actual they need a bulldozer and a wrecking ball to tear it down. Maybe they are actually waiting on a hurricane to do the job for them to have the insurance pay for the rebuild. I love Holiday Inn hotels. All week from Birmingham to Mobile I stayed in 5 different Holiday inn hotels and this location was by far the worse. Really not even worthy on an comparison. The only bright side was the staff, they were pretty nice.
November 10, 2013
Rated 5.0 out of 5.0 by Lyons4602 Staff and Management
I visit the hotel every month for the past 5 yrs and have always experience excellent, comfortable stay. Gerald and his staff has may me feel welcome. There's no other hotel I would rather stay. Keep up the great work!!!
November 10, 2013
Rated 5.0 out of 5.0 by wood comfortable
My stay was quite comfortable. All the staff made me feel at ease and as if they wanted to help me with anything and everything.
Room was quiet and very comfortable. Check-in was easy. I highly recommend restaurant and lounge.
October 30, 2013
Rated 5.0 out of 5.0 The staff, and the service is super excellent, specially the delicious breakfast included with the room,
I travel frequently with my job, and when in I am in MOBIL ALABAMA, my only choice is staying at the MOBILE WEST 1-10 location , I have stayed there so often that the staff know me already, and the friendly and excellent service is what keeps me coming back , my compliments to the restaurant staff and chef they serve excellent food especially the breakfast which is included with the room rate., also the bar staff is very professional and friendly',plenty of parking.
October 27, 2013