Rated 4.3 out of 5 by 218
Rated 3.0 out of 5.0 by jojo99 Not worth the price
I waited 10 minutes plus to check-in.
Room smelled old, used, unclean.
Shower may or may not have been cleaned prior to my stay.
December 6, 2013
Rated 5.0 out of 5.0 by FloridaTraveler One of the Best Holiday Inns We Have Visited
We generally stay at Holiday Inn Express locations because to us they seem newer, cleaner, and generally a better value than the average Holiday Inn. But, this Holiday Inn is certainly an exception! While it is an older structure it has been updated, nicely decorated, and is very clean.
The staff at this hotel are notable. They are friendly,efficient, and customer oriented, which you don't always see at some hotels. This particular hotel also has a restaurant located there that is very nice. We enjoyed our breakfast that was fresh, and quickly prepared. The restaurant serves lunch and dinner. They include a couple of Indian dishes on their menu, which we are anxious to try when we return.
This hotel is much nicer than many Holiday Inns that we have stayed in. We highly recommend it.
November 27, 2013
Rated 5.0 out of 5.0 by dsactodd Great evening, guiet and a real good rest for the next day.
Comfortable bed and great because it's was so close to the Interstate.
November 15, 2013
Rated 5.0 out of 5.0 by themanwiththeplan Friendly staff
I have stayed in many Holiday Inns throughout the gulfcoast. This has to be one of the most welcoming hotels that I have ever stayed in. Including other hotels besides Holiday Inn. The food from the inhouse resturant does not have alot of items, but everything on the menu that I ordered was excellent.
November 13, 2013
Rated 1.0 out of 5.0 by MyNameRod Flatten and start over
This is a very old hotel. They tried to slap some paint on the exterior and new furniture in the inside to make you feel the entire hotel has been restored. When actual they need a bulldozer and a wrecking ball to tear it down. Maybe they are actually waiting on a hurricane to do the job for them to have the insurance pay for the rebuild. I love Holiday Inn hotels. All week from Birmingham to Mobile I stayed in 5 different Holiday inn hotels and this location was by far the worse. Really not even worthy on an comparison. The only bright side was the staff, they were pretty nice.
November 10, 2013
Rated 5.0 out of 5.0 by Lyons4602 Staff and Management
I visit the hotel every month for the past 5 yrs and have always experience excellent, comfortable stay. Gerald and his staff has may me feel welcome. There's no other hotel I would rather stay. Keep up the great work!!!
November 10, 2013
Rated 5.0 out of 5.0 by wood comfortable
My stay was quite comfortable. All the staff made me feel at ease and as if they wanted to help me with anything and everything.
Room was quiet and very comfortable. Check-in was easy. I highly recommend restaurant and lounge.
October 30, 2013
Rated 5.0 out of 5.0 The staff, and the service is super excellent, specially the delicious breakfast included with the room,
I travel frequently with my job, and when in I am in MOBIL ALABAMA, my only choice is staying at the MOBILE WEST 1-10 location , I have stayed there so often that the staff know me already, and the friendly and excellent service is what keeps me coming back , my compliments to the restaurant staff and chef they serve excellent food especially the breakfast which is included with the room rate., also the bar staff is very professional and friendly',plenty of parking.
October 27, 2013
Rated 5.0 out of 5.0 by RRBF2261 New Room
Had to try a new room due to my normal room being booked. Nice change of pace
October 23, 2013
Rated 5.0 out of 5.0 by Nick999 clean room and excellent service culture
The hotel restaurant and bard is excellent and great service culture. the staff is very attentive to my needs and hotel is neat and clean. the rooms are great and with all amenities.
October 21, 2013
Rated 4.0 out of 5.0 by Kendrift Comfort and friendliness
After a long day of driving, we found the staff real friendly and helpful. The room was clean and very comfortable. We felt secure and able to relax.
Found the restaurant understaff, but they were very helpful.
October 16, 2013
Rated 3.0 out of 5.0 by Cathy78 Somewhat disapponting
Our room floor was dirty, as if it had not been vacuumed. It was especially nasty behind furniture. The bathroom floor had hairs on it, also. I should have complained but was just too tired and was only staying one night. The main thing that we found odd is that the bar allows smoking. That was a bit of a shock, so we had to go into the restaurant. The servers were all awesome, though.
October 11, 2013
Rated 5.0 out of 5.0 by Pearly16 Very Friendly & Professional Staff
Gerald, the manager shook my hand when I came in and called me by name whenever he saw me around the property; even if he ran into me unexpectedly!! He made my husband & I feel very welcome!
The room was quiet and the bed was very comfortable!! All other staff were friendly also.
October 8, 2013
Rated 5.0 out of 5.0 by PDouglasB Business Stay
I do enjoy staying at this property. The main reason is the staff that the hotel has put in place. Gerald, Jamie, Tasha, Tiffiny, Pat and Kat are a pleasure to deal with. Over time I have been made to feel a poart of the family. Each time I check in everything is ready for my stay. The hotel appearance is omportant but the staff is what make you want to return to the same hotel when in the area. This staff is a valued asset to the company.
October 7, 2013
Rated 5.0 out of 5.0 by wood great experience
Check- in was very fast and easy. Room was clean and quiet. Beds were very comfortable. The lounge after hard day was great. Cold drinks and good conversation.
October 7, 2013
Rated 3.0 out of 5.0 by Scott43987 Holiday Inn Mobile
This hotel was a very old building, there was an attempt to renovate the hotel, but it seems it is only halfway renovated. A complete renovation is in order.
September 29, 2013
Rated 5.0 out of 5.0 by dwayne509 Great service
Your staff was excellent in their service to me during my recent stay.Each request was treated with urgency & courtesy.You are fortunant to have such a classy group. on a scale of 1- 10 I would certainly give your operation a 10
a satisfied guest
September 27, 2013
Rated 1.0 out of 5.0 by Merritt Outdated and not comfortable
This holiday inn property was very outdated, had an odd smell, and the rooms did not feel clean. The parking lot stays lit with stadium lights all night which makes it hard to sleep at night. I was very disappointed in the cleanliness of the hotel, poor food, and sleeping experience compared with other holiday inns.
September 21, 2013
Rated 1.0 out of 5.0 by UnhappyatMeridian Platinum membership ignored
No recognition of Platinum membership.
Room not ready, no offer of anything (Priority bag).
When I asked for a bottle of water I was questioned whether
I was a Gold or Platinum member. When I said I always
get at least a bottle of water at check-in, I was informed
by the Mgr. " all Holiday Inns are different". I got the bottle if water
after telling her I was a Platinum member.
Next morning, I was the only room that didn't get
a paper outside my door. None were available at the desk either.
I had to request one, which I had to leave my breakfast table to
go get it from the Host.
I'll never stay at this hotel again!
September 21, 2013
Rated 5.0 out of 5.0 by Goodwrinch wonderful place
The entire staff is wonderful and very kind as well as helpful in every way I enjoy my stay everytime
September 12, 2013
Rated 5.0 out of 5.0 by Maryr46 Clean and Accommodating
The hotel was clean and the staff was very accommodating. What more can you expect from a hotel! I'm a vegetarian and the restaurant had no veggie meals on the menu but they went out of their way to provide an alternative.
September 12, 2013
Rated 5.0 out of 5.0 by nolagang awesome
I can't even begin to discribe the kindness of the staff at this hotel. The room was clean and comfortable. If I had to complain about something it would be your customer service 1-800 people! maybe your pillows could be a slight bit better, but thats just a matter of taste.
I would stay here again and would recomend this hotel to anyone I know.
September 10, 2013
Rated 2.0 out of 5.0 by USMCnme Smelly and disgusting
First off, our from was more hot and humid than it was outside when we first arrived. It smelled funny also, but I just figured it was from being so hot and humid in the room. After we dropped our stuff and had so dinner, it had cooled down but still smelled... So I stuck dryer sheets in the air conditioned vents. I then started what I thought was going to be a few qui m loads of laundry. Boy was I wrong! It took 30 mins to wash but 2 HOURS to dry due to the door on the dryer not closing properly. So, after around midnight when I finally ft a chance to lay down, I opened the bed to put my kids in it and that is when I smelled the pillows! Atrocious! I called down for 5 fresh pillows rthey smelled so horrible. After that, I realized that is was also the sheets themselves that smelled horribly.
I just let my kids sleep on the outside of the beds and decided we would get out of there first thing in the mornng, considering it was already 1 am and I was not going to move my children at that time of the night!
September 4, 2013
Rated 2.0 out of 5.0 by hothothot A/C
The A/C in the rooms is not good, not cold, not comfortable. had to sleep on top of covers. They moved us to another room and it had the same problem. it was not the indv. room a/c problem it is their whole a/c system. they gave us a box fan that helped a little but now my husband is sick from it blowing at his face,.they tried to move us again but by this time we had enough, 2 nights no sleep , We were suppose to stay another night but cancled it and went to another hotel
September 4, 2013
Rated 5.0 out of 5.0 by GSXR09 The hotel staff was great!!!
Very convent to go to work and come back and relax. The rooms were always cleaned every day by wonderful ladies that smiled! Everybody at the front desk was very professional and helpful!!!
September 3, 2013
Rated 5.0 out of 5.0 by wood relaxing
After being out all day great place to relax. Rooms quiet and comfortable. Staff are very informed about the area. Nice pool and food great in restaurant.
September 2, 2013
Rated 5.0 out of 5.0 by kekoj652 My Stay
Had a great stay as usual.Will be staying at this hotel in future.
August 28, 2013
Rated 5.0 out of 5.0 by Hooahgolf 2 night stay
Very Friendly staff, good breakfast! Location is good for my purposes
August 28, 2013
Rated 5.0 out of 5.0 by Chuck594 Great hotel
I have been staying at this hotel an average of four or five times per year for twelve years. The staff has always been outstanding and I would recommend this hotel to anyone. I have stayed at other Holiday Inn hotels in Mobile and have been sorely disappointed. This is by far the best Holiday Inn in Mobile.
August 27, 2013
Rated 5.0 out of 5.0 by EDDIE48 front desk great
Every body here is very friendly,got good cold drinks at nite.
August 26, 2013