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Rated 4.3 out of 5 by 231 reviewers.
Rated 2.0 out of 5.0 by HOliday Inn Going out of the hotel was a scary experience. Hotel was adequate August 3, 2014
Rated 5.0 out of 5.0 by Great, Kind and very Pleasant The staff attitude is what makes a great hotel stay. if they are pleasant and kind to the people. Your hotel staff was great. July 30, 2014
Rated 5.0 out of 5.0 by Pets Very Welcomed This hotel was wonderful. When traveling with our Great Dane we really search for nice hotels who accept larger dogs. Such hotels are hard to find! Thank you Holiday Inn for realizing that it is not the size of the dog that determines its social graces. Only the staff and guests who actually saw us coming and going even knew he was there (quiet, calm). Everyone's reaction was the same --- Big Smiles !! This is a clean, friendly, safe hotel. I am very pleased and will return !! July 30, 2014
Rated 5.0 out of 5.0 by nice place the grounds were nice, good first impression. the staff was super nice and professional. the breakfast buffet was so good! we really enjoyed our stay there and would stay there again and recommend it to anyone going that way! July 29, 2014
Rated 5.0 out of 5.0 business stay good central heating had mind of it's own - changed without input July 27, 2014
Rated 5.0 out of 5.0 by Great place Very nice place to stay and relax. The only place I will stay when I am in town July 24, 2014
Rated 5.0 out of 5.0 by Manager I thought I had made reservation at the Holiday Inn closer to the Civic Center. I was directed by the manager to the Holiday Inn about 12-miles from the Civic Center. I was very disappointed because of the distance to travel to and from each day. Upon arrival at this location, the manager greeted us with a smile and made us feel super special. His smile, humor and great customer support was out of this world. I salute the manger (Gerald) at this location. Looking forward to next year stay there! July 23, 2014
Rated 5.0 out of 5.0 by great stay wonderful stay friendly staff it was grrrrrrrreat! July 23, 2014
Rated 5.0 out of 5.0 by What a pleasant surprise! I remember Holiday Inns from the 1950s and 1960s, when they were plain, rather vanilla hotels -- just a place to stay overnight while traveling, nothing fancy. I stayed in the Holiday Inn Express in Newport, TN while visiting my sister in law, and could not have been more astonished at the difference between my memory and actual reality. In fact, it was my experience in Newport that led me to choose the Holiday Inn in Mobile -- and if anything, the Mobile hotel was even nicer. What really impressed me was when my room had been given away by mistake, the hotel acknowledged the mistake, and upgraded me to an executive suite at no additional charge to me! Next morning, when I was about to carry my stuff out to the car, a heavy thunderstorm broke. The counter clerk lent me her own umbrella so I could get to my car without being drenched. Color me: seriously impressed! July 21, 2014
Rated 4.0 out of 5.0 by Welcomed and Apreciated Our visit to the Holiday Inn Mobile West I-10 was very comfortable. We were Over-WOWed by the entire hotel staff. From the front desk to maintenance to housekeepers in the halls, we were always welcomed again and greeted with smiles and well wishes from all that they hope we enjoy our stay. Very Attentive and professional staff. When passing through Alabama we will definitely stay again. Renovations look great but the nostalgia of Holiday Inn still present!! Great Job!! July 21, 2014
Rated 4.0 out of 5.0 by Older than expected This hotel is older than I expected based on the pictures on the web site. The room was OK, though a little paint or attention to other details would be good (for example, the bottom of my bathroom door was peeling). I must say, though, that the front desk staff was exceptionally friendly and helpful. So all in all, I can't complain too much. July 21, 2014
Rated 5.0 out of 5.0 by Brandy at the Front Desk was outstanding, she made a VERY BAD experience with your telephone reservation group all go away. Your Telephone reservation service is not interested in service or helping a traveler find what they need. They have little ability to understand where you are or what properties are available. The simply want to sell the most expensive property they can. They must get paid on a percentage basis. You can be assured that we will never use them again. When we arrived at the property, Brandy made the whole mess go away with her cheerful, can do, attitude. The result, a great stay. July 20, 2014
Rated 1.0 out of 5.0 by Front staff The experience of what I think a Holiday Inn should be is very low. The hotel management team needs to look very hard at this location and up-date the property. The front desk was the ONY good thing about this location. July 20, 2014
Rated 5.0 out of 5.0 by Rick's over nite stay great staff in the evening when I checked in. Good location, first time here but comfortable and clean, will recommend to others. July 16, 2014
Rated 4.0 out of 5.0 by Nice Desk Manager The hotel was comfortable and the price within reason. Clean hall ways, courteous staff. we didnt have the breakfast, but was told it was good as well. July 16, 2014
Rated 4.0 out of 5.0 by Comfortable and convienient, Friendly staff Ample parking and convienient to the interstate and attractions. Hotel is somewhat dated but has been renovated.. Breakfast area small but good buffet selection. July 15, 2014
Rated 5.0 out of 5.0 by Great Service The staff especially the front desk were excellent. A guest had not checked out of the room I was orginally assigned. However, the front desk gave me another room and offered a free breakfast or drink. The second room had a King bed and I had requested 2 doubles. The front desk again assigned me a new room and offered a free breakfast or a glass of wine. The room was great and after I had been in the room for a few minutes; both staff members working the front desk called the room to make sure everything was okay and again offered a free breakfast or glass or wine. The next morning when I checked out; the front desk staff was still apologizing for the mix-up the night before and wanted to know if there was anything that could be done to make up for the mistakes. I mentioned that I had used points to book the room and the points were put back into my account. I will be in Mobile again next year and will definitely book this hotel again. Thank you for such great and friendly service. July 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service great hotel and very friendly staff . and a good location July 11, 2014
Rated 5.0 out of 5.0 by stay This hotel is a very nice hotel to stay at. The breakfast could be a little better.they should serve pancakes or waffles. July 9, 2014
Rated 5.0 out of 5.0 by Very good I like the way every one is so friendly.from the front desk to house keeping you meet in the hall and van driver.they make you fill welcome like you are family July 7, 2014
Rated 5.0 out of 5.0 by Friendly We have stayed at the Holiday Inn at Tillman Corners several times July 5, 2014
Rated 2.0 out of 5.0 by On Way to Prince Concert The furniture in the rooms is outdated. I had to change rooms because of Wifi issues. In both rooms the back of the Sofa had no support because it was so old. It looked like the carpet had not been cleaned in years and there was an odor. This is really a 2 star. Location was safe and staff was helpful. July 5, 2014
Rated 2.0 out of 5.0 by Would not stay here again We stopped here as a half way point to our family trip to Disney World. I have stayed at many Holiday Inns across the US due to business reasons. This is the first one that I would not stay at again due to it being dirty. The bathroom tub was yellow and dingy. The bathroom sink had hairs. The hotel smelled like smoke. July 2, 2014
Rated 4.0 out of 5.0 Hotel en ubicacion conveniente Iba con mi familia de Houston a Orlando y pasamos una noche en el hotel, cumplio las expectativas para un descanso del viaje, lo recomendamos July 2, 2014
Rated 4.0 out of 5.0 by Great sleep, but room key issues. The most comfortable bed ever! I think once they fix the problems with the room keys not working and improve the food quality, this hotel will be a better stay. Customer service was excellent and they tried to rectify the situation. June 30, 2014
Rated 5.0 out of 5.0 by Staff I took too long before responding to the survey and forgot several names of staff. However, I met no one associated with the hotel who was not courteous, friendly, and helpful. The next time I am working Mobile, I will stay here again. June 28, 2014
Rated 5.0 out of 5.0 by attentive staff Really nice people. The manager on duty greeted me my name when I came down to lobby after our first night there. Everyone just wanted to make sure we had a nice stay. June 26, 2014
Rated 5.0 out of 5.0 by Felt secure and safe I'd rather pay the amount I did to stay here than to go anywhere else - service is great, room is great, felt a sense of security, and they're doing extremely well with business! It's worth it! June 26, 2014
Rated 5.0 out of 5.0 by A clean, friendly and comfortable stay I was in town on business and I stayed for 3 weeks and will be back to stay another week, maybe two. The beds were the best, June 25, 2014
Rated 5.0 out of 5.0 by Comfortable Bed and Great Staff After driving for 12 hours in the rain to return home from our vacation in Orlando, it was a welcome suprise to find this hotel. The beds were comfortable and thte staff were friendly and helpful. The Manager at this hotel was absolutely wonderful. My family and I will definately stay at this hotel again! June 25, 2014
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