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Rated 4.3 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by Comfortable Stay and Great Service The Staff, from the front desk to housekeeping are great. They are all both friendly and professional. Each person I deal with remembers my history, needs and prefferences. The staff at this location are the main reason I return to this property each time I go to Mobile, AL. July 24, 2013
Rated 5.0 out of 5.0 by Very clean Wife pointed out that room was very clean and comfortable. Staff very friendly. Food was very good and affordable. July 24, 2013
Rated 5.0 out of 5.0 by great service front desk very helpful and friendly. house keepers seem very happy , all in all a nice stay July 22, 2013
Rated 5.0 out of 5.0 by Clean and super staff Rooms, restaurant, hallways, lobby clean. Staff always super nice. If I have a problem it is always taken care of. I stay at different motels and this is my favorite. July 21, 2013
Rated 4.0 out of 5.0 by Front desk staff very pleasant Hotel was good but a little old. Our bathtub had paper looking patches in it. Other than some hwy vehicle noise it was good. July 20, 2013
Rated 5.0 out of 5.0 by Holiday Inn Mobile West Always a pleasant stay. Nice staff and wonderful room July 16, 2013
Rated 4.0 out of 5.0 by Thank you for a pleasant stay! While we stayed only one night at your property, the stay was most pleasant. The staff was outstanding. I was traveling with my dog and the property and staff were very accommodating. I would stay here again should the opportunity arise. Thank you! July 8, 2013
Rated 5.0 out of 5.0 by Great Service and clean room The service and employees were helpful and very friendly. Rooms were very quiet. July 7, 2013
Rated 5.0 out of 5.0 by Good rate for a nice room with breakfast I don't know what to say. The staff was great, the room was nice (really large) and the price was right. One observation was the room was too large for the 40-inch TV. This is the first time I have every stayed in hotel/motel where the room was this large. It had a nice new 40-inch TV that looked small across the large room July 3, 2013
Rated 5.0 out of 5.0 by Holiday Inn, Mobile, AL The staff at this location is execellant. They are the main reason for my continue return to this hotel. They are an assit to your company. July 1, 2013
Rated 5.0 out of 5.0 by great service From the front desk to housekeepers everyone has a smile, a kind word and ready to serve you. Very comfortable rooms. June 30, 2013
Rated 5.0 out of 5.0 by great room Motel looks like it is brand new. It is very clean and comfortable. June 22, 2013
Rated 5.0 out of 5.0 by Epitome of Southern Charm and Hospitality I love this hotel! I travel across the country on business, and when in the Mobile area, this is my choice of places to stay. It's not always the most convenient to the area that I am working, but the warm and friendly staff makes it worth any inconvenience. Tashia and Gerald are always so warm and welcoming. It's so refreshing to have them call your name when you walk through the door - "It's so good to see you again" or "Hey, welcome back." This hotel staff sets the bar for customer service - they go above and beyond, from their assistance and recommendations on places to eat, directions, suggestions on sites, etc. Top notch! The rooms are quiet and comfortable. As a Priority Club Member, I am offered an upgraded if one is available. I have had very few issues while staying here - once, a latch lock didn't work, and maintenance repaired while I was out during the day, and another there was a problem with the telephone, and it was replaced once brought to the front desk's attention. I don't expect perfection from any hotel - but, I do expect response and excellent customer service. I have never been disappointed from this hotel. Simply stated - Outstanding on every level - thank you for making a difference! June 19, 2013
Rated 5.0 out of 5.0 by Very friendly and knowledgable staff Stayed here 3 weeks on business and there are no complaints the lounge the property the staff and the manager made me feel like family June 19, 2013
Rated 4.0 out of 5.0 by housekeeping, beds ,rooms , service was great food was decent with a nice small menu . bar service not so much. atmosphere was not for the customers more for the bartender. music was loud and offensive. Pool was very clean and nice as well. June 17, 2013
Rated 5.0 out of 5.0 by New Rooms and Great Service Holiday Inn is always a good stay - however this staff I think was above good - they were very professional, kind, courteous, and provided for all of our needs. I would highly recommend this hotel if you are in the area. June 15, 2013
Rated 5.0 out of 5.0 by my stay Nice clean pool. Rooms very clean with microwave and fridge in room. Ice and vending on all floors. Rooms quiet. June 9, 2013
Rated 5.0 out of 5.0 by Just passing through Stayed one night. The place was just fine. It was clean and comfortable. The manager, Gerald, was very nice and helpful in recommending places to us. June 6, 2013
Rated 5.0 out of 5.0 by Nice hotel Great location, convenient to sites. Staff very helpful. Hope to return for a longer visit. June 6, 2013
Rated 5.0 out of 5.0 by Feels like coming home again I can come here once or twice a year and the front desk makes me feel like I'm a regular here. The smoking in the lounge was a bit obnoxious... May 22, 2013
Rated 5.0 out of 5.0 by feels like home Staff always friendly. Everyone always very helpful whether directions, good restaurant or whatever. Always clean and comfortable rooms. May 20, 2013
Rated 5.0 out of 5.0 by comfortable bed Bed is very comfortable. Rooms are clean and fresh. Room very quiet. May 12, 2013
Rated 5.0 out of 5.0 by great staff everybody that works at this holiday inn is friendly , from the manager all the way to the house keepers . great place to stay May 9, 2013
Rated 5.0 out of 5.0 by April 12-15, 13 Grandnephew's christening I was recognized by name as a Priority Club member and given a handshake and also given a free breakfast each day. I have never received such a greeting before. April 22, 2013
Rated 1.0 out of 5.0 by Cleanliness is Failing. My family has been staying here for years. We love Gerald, he is always so sweet. BUT, the food is horrible and the cleanliness of the hotel has generally gone downhill. The breakfast served is too expensive and not good. The bread that we got was doughy and uncooked, the eggs were dry and cold. We saw several people walk in, look at the food and walk out. But the worst part is, the rooms are unclean. We had two rooms between us and my Aunt complained that when they checked in the bathroom was dirty. So they asked for someone to come and clean and then she said it was still dirty when they returned. Our room was just as bad. The curtains were nasty dirty. The microwave had food and other remains in it. The carpet felt dirty under my feet. While we were there the maid staff was unloading a cart from the elevator one morning and spilled something inside, she swiped at it with a dry towel the rest of that day after people walking on it it was visibly dirty. The remainder of our trip the elevator floor was dirty and sticky. Our group commented on it several times about how the hotel had declined over the year and someone suggested we try a different hotel next trip. Its a shame too. Maybe Gerald shouldnt be so sweet to the staff. April 14, 2013
Rated 5.0 out of 5.0 by comfort Room was quite comfortable. New ac works great. Rooms quiet. April 9, 2013
Rated 5.0 out of 5.0 by I always stay here when in Mobile, Al This is a great property. Easy to access from I-10. Plenty of off property restaurants and gas stations. The breakfast is not the run of the mill hotel fare. Generally, cooked to order. It was a full house this time, so breakfast was a buffet. Staff is very friendly, rooms are pleasant and beds are super comfortable. April 7, 2013
Rated 1.0 out of 5.0 by Not a great place to stay Elevator floor spills not cleaned, rough neighbourhood... lots of police visits, clean towels not provided for next day, April 7, 2013
Rated 4.0 out of 5.0 by Top Notch as Usual I have been staying at this hotel for years now while traveling for work. As always the service was top notch and the hotel was clean and comfortable. The front desk staff Gerald, Jamie and Tasha are all fantastic. Highly reccomended. April 3, 2013
Rated 5.0 out of 5.0 by stay relaxing very comfortable rooms. easy to relax while watching flat panel tv. rooms very quiet. March 30, 2013
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