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Rated 4.3 out of 5 by 230 reviewers.
Rated 5.0 out of 5.0 by Best Greeting ever First time I have ever had someone reach out and shake my hand while thanking me for being an IHG Platinum. I don't know if Anoop is a part owner of the property, but he sure acted like it at check in, during the day when I saw him, and at breakfast the next morning. Skillet breakfast was excellent, very fresh, not like I expected at an HI. January 21, 2014
Rated 5.0 out of 5.0 by Great room excellent bed, clean room and overall very comfortable, . the only issue was that the thermometer would only go down to 65 degrees. January 17, 2014
Rated 5.0 out of 5.0 by Excellent service Gret hotel and excellent service with great restaurant and bar and lounge facility January 15, 2014
Rated 5.0 out of 5.0 by Nick Excellent service and personable staff Great amenities Good bar and lounge January 14, 2014
Rated 5.0 out of 5.0 by End of December stay Was greeted by the staff by warm greeting and generous smile to service my needs January 5, 2014
Rated 3.0 out of 5.0 by Disappointed Carpeting shabby. Overstuffed chair came from Salvation Army. Rm 325 is not good. January 4, 2014
Rated 5.0 out of 5.0 by Service with a smile. Excellent service with a warm and friendly staff made us feel at home. January 1, 2014
Rated 3.0 out of 5.0 by Holiday inn The restaurant breakfast food was horrible, but free since we are IHG members. The cinnamon french toast was burnt on both pieces on one side. The vegetables in the omelet were overcooked, very mushy. All staff were very nice and helpful. The room had a funky smell, but figured out it was the smelly tree thing that goes in a car that they laid under the sink. December 31, 2013
Rated 5.0 out of 5.0 by Friendly staff and great breakfast With every chance we can we travel with our 2 dachshunds. We usually stay at another hotel chain with our dogs. The place we were visiting didn't have a our usual hotel close by so we chose this hotel. We were very pleased with the price and no additional cost for our dogs! Good chance we will be changing to Holiday Inns for our future leisure trips from now on if they are as good as this Holiday Inn. The staff, especially the asst. manager made us feel welcomed and all the staff were friendly. The bed great and the breakfast we had at the hotel even better!.Super tasting grits. We would recommend this Holiday Inn for sure. December 31, 2013
Rated 5.0 out of 5.0 by Great Hotel, Excellent Staff, Safe, Great Food, Pet Friendly I have stayed at this hotel more than five times, and just booked another stay. The location is very convenient, right off Interstate 10 with easy access to Florida or Mississippi in just minutes. The hotel is safe even after dark, is pet friendly, and has a very helpful and courteous staff, and customer-service-oriented management. I usually order room service since I arrive late at night on my trips, and the food is fresh, cooked to order, and if they forget anything, they bring it to your door with a smile. LG HDTVs in the rooms. My wife often travels with me, and she is very comfortable there. They also are pet-friendly, and my dog totally loves this place! Perfect location if you are headed to the beaches or want some great seafood, and their football games are all on big screens. December 30, 2013
Rated 5.0 out of 5.0 by Great beads,loved the flat screen tv What a great stay.staff was very friendl.gerald,tasha,brenda,carl.would like to give then a big shout out.thanks. December 15, 2013
Rated 3.0 out of 5.0 by Not worth the price I waited 10 minutes plus to check-in. Room smelled old, used, unclean. Shower may or may not have been cleaned prior to my stay. December 6, 2013
Rated 5.0 out of 5.0 by One of the Best Holiday Inns We Have Visited We generally stay at Holiday Inn Express locations because to us they seem newer, cleaner, and generally a better value than the average Holiday Inn. But, this Holiday Inn is certainly an exception! While it is an older structure it has been updated, nicely decorated, and is very clean. The staff at this hotel are notable. They are friendly,efficient, and customer oriented, which you don't always see at some hotels. This particular hotel also has a restaurant located there that is very nice. We enjoyed our breakfast that was fresh, and quickly prepared. The restaurant serves lunch and dinner. They include a couple of Indian dishes on their menu, which we are anxious to try when we return. This hotel is much nicer than many Holiday Inns that we have stayed in. We highly recommend it. November 27, 2013
Rated 5.0 out of 5.0 by Great evening, guiet and a real good rest for the next day. Comfortable bed and great because it's was so close to the Interstate. November 15, 2013
Rated 5.0 out of 5.0 by Friendly staff I have stayed in many Holiday Inns throughout the gulfcoast. This has to be one of the most welcoming hotels that I have ever stayed in. Including other hotels besides Holiday Inn. The food from the inhouse resturant does not have alot of items, but everything on the menu that I ordered was excellent. November 13, 2013
Rated 1.0 out of 5.0 by Flatten and start over This is a very old hotel. They tried to slap some paint on the exterior and new furniture in the inside to make you feel the entire hotel has been restored. When actual they need a bulldozer and a wrecking ball to tear it down. Maybe they are actually waiting on a hurricane to do the job for them to have the insurance pay for the rebuild. I love Holiday Inn hotels. All week from Birmingham to Mobile I stayed in 5 different Holiday inn hotels and this location was by far the worse. Really not even worthy on an comparison. The only bright side was the staff, they were pretty nice. November 10, 2013
Rated 5.0 out of 5.0 by Staff and Management I visit the hotel every month for the past 5 yrs and have always experience excellent, comfortable stay. Gerald and his staff has may me feel welcome. There's no other hotel I would rather stay. Keep up the great work!!! November 10, 2013
Rated 5.0 out of 5.0 by comfortable My stay was quite comfortable. All the staff made me feel at ease and as if they wanted to help me with anything and everything. Room was quiet and very comfortable. Check-in was easy. I highly recommend restaurant and lounge. October 30, 2013
Rated 5.0 out of 5.0 The staff, and the service is super excellent, specially the delicious breakfast included with the room, I travel frequently with my job, and when in I am in MOBIL ALABAMA, my only choice is staying at the MOBILE WEST 1-10 location , I have stayed there so often that the staff know me already, and the friendly and excellent service is what keeps me coming back , my compliments to the restaurant staff and chef they serve excellent food especially the breakfast which is included with the room rate., also the bar staff is very professional and friendly',plenty of parking. October 27, 2013
Rated 5.0 out of 5.0 by New Room Had to try a new room due to my normal room being booked. Nice change of pace October 23, 2013
Rated 5.0 out of 5.0 by clean room and excellent service culture The hotel restaurant and bard is excellent and great service culture. the staff is very attentive to my needs and hotel is neat and clean. the rooms are great and with all amenities. October 21, 2013
Rated 4.0 out of 5.0 by Comfort and friendliness After a long day of driving, we found the staff real friendly and helpful. The room was clean and very comfortable. We felt secure and able to relax. Found the restaurant understaff, but they were very helpful. October 16, 2013
Rated 3.0 out of 5.0 by Somewhat disapponting Our room floor was dirty, as if it had not been vacuumed. It was especially nasty behind furniture. The bathroom floor had hairs on it, also. I should have complained but was just too tired and was only staying one night. The main thing that we found odd is that the bar allows smoking. That was a bit of a shock, so we had to go into the restaurant. The servers were all awesome, though. October 11, 2013
Rated 5.0 out of 5.0 by Very Friendly & Professional Staff Gerald, the manager shook my hand when I came in and called me by name whenever he saw me around the property; even if he ran into me unexpectedly!! He made my husband & I feel very welcome! The room was quiet and the bed was very comfortable!! All other staff were friendly also. October 8, 2013
Rated 5.0 out of 5.0 by Business Stay I do enjoy staying at this property. The main reason is the staff that the hotel has put in place. Gerald, Jamie, Tasha, Tiffiny, Pat and Kat are a pleasure to deal with. Over time I have been made to feel a poart of the family. Each time I check in everything is ready for my stay. The hotel appearance is omportant but the staff is what make you want to return to the same hotel when in the area. This staff is a valued asset to the company. October 7, 2013
Rated 5.0 out of 5.0 by great experience Check- in was very fast and easy. Room was clean and quiet. Beds were very comfortable. The lounge after hard day was great. Cold drinks and good conversation. October 7, 2013
Rated 3.0 out of 5.0 by Holiday Inn Mobile This hotel was a very old building, there was an attempt to renovate the hotel, but it seems it is only halfway renovated. A complete renovation is in order. September 29, 2013
Rated 5.0 out of 5.0 by Great service Your staff was excellent in their service to me during my recent stay.Each request was treated with urgency & courtesy.You are fortunant to have such a classy group. on a scale of 1- 10 I would certainly give your operation a 10 a satisfied guest September 27, 2013
Rated 1.0 out of 5.0 by Outdated and not comfortable This holiday inn property was very outdated, had an odd smell, and the rooms did not feel clean. The parking lot stays lit with stadium lights all night which makes it hard to sleep at night. I was very disappointed in the cleanliness of the hotel, poor food, and sleeping experience compared with other holiday inns. September 21, 2013
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