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Rated 4.3 out of 5 by 213 reviewers.
Rated 5.0 out of 5.0 by Staff and Management I visit the hotel every month for the past 5 yrs and have always experience excellent, comfortable stay. Gerald and his staff has may me feel welcome. There's no other hotel I would rather stay. Keep up the great work!!! November 10, 2013
Rated 5.0 out of 5.0 by comfortable My stay was quite comfortable. All the staff made me feel at ease and as if they wanted to help me with anything and everything. Room was quiet and very comfortable. Check-in was easy. I highly recommend restaurant and lounge. October 30, 2013
Rated 5.0 out of 5.0 The staff, and the service is super excellent, specially the delicious breakfast included with the room, I travel frequently with my job, and when in I am in MOBIL ALABAMA, my only choice is staying at the MOBILE WEST 1-10 location , I have stayed there so often that the staff know me already, and the friendly and excellent service is what keeps me coming back , my compliments to the restaurant staff and chef they serve excellent food especially the breakfast which is included with the room rate., also the bar staff is very professional and friendly',plenty of parking. October 27, 2013
Rated 5.0 out of 5.0 by New Room Had to try a new room due to my normal room being booked. Nice change of pace October 23, 2013
Rated 5.0 out of 5.0 by clean room and excellent service culture The hotel restaurant and bard is excellent and great service culture. the staff is very attentive to my needs and hotel is neat and clean. the rooms are great and with all amenities. October 21, 2013
Rated 4.0 out of 5.0 by Comfort and friendliness After a long day of driving, we found the staff real friendly and helpful. The room was clean and very comfortable. We felt secure and able to relax. Found the restaurant understaff, but they were very helpful. October 16, 2013
Rated 3.0 out of 5.0 by Somewhat disapponting Our room floor was dirty, as if it had not been vacuumed. It was especially nasty behind furniture. The bathroom floor had hairs on it, also. I should have complained but was just too tired and was only staying one night. The main thing that we found odd is that the bar allows smoking. That was a bit of a shock, so we had to go into the restaurant. The servers were all awesome, though. October 11, 2013
Rated 5.0 out of 5.0 by Very Friendly & Professional Staff Gerald, the manager shook my hand when I came in and called me by name whenever he saw me around the property; even if he ran into me unexpectedly!! He made my husband & I feel very welcome! The room was quiet and the bed was very comfortable!! All other staff were friendly also. October 8, 2013
Rated 5.0 out of 5.0 by Business Stay I do enjoy staying at this property. The main reason is the staff that the hotel has put in place. Gerald, Jamie, Tasha, Tiffiny, Pat and Kat are a pleasure to deal with. Over time I have been made to feel a poart of the family. Each time I check in everything is ready for my stay. The hotel appearance is omportant but the staff is what make you want to return to the same hotel when in the area. This staff is a valued asset to the company. October 7, 2013
Rated 5.0 out of 5.0 by great experience Check- in was very fast and easy. Room was clean and quiet. Beds were very comfortable. The lounge after hard day was great. Cold drinks and good conversation. October 7, 2013
Rated 3.0 out of 5.0 by Holiday Inn Mobile This hotel was a very old building, there was an attempt to renovate the hotel, but it seems it is only halfway renovated. A complete renovation is in order. September 29, 2013
Rated 5.0 out of 5.0 by Great service Your staff was excellent in their service to me during my recent stay.Each request was treated with urgency & courtesy.You are fortunant to have such a classy group. on a scale of 1- 10 I would certainly give your operation a 10 a satisfied guest September 27, 2013
Rated 1.0 out of 5.0 by Outdated and not comfortable This holiday inn property was very outdated, had an odd smell, and the rooms did not feel clean. The parking lot stays lit with stadium lights all night which makes it hard to sleep at night. I was very disappointed in the cleanliness of the hotel, poor food, and sleeping experience compared with other holiday inns. September 21, 2013
Rated 1.0 out of 5.0 by Platinum membership ignored No recognition of Platinum membership. Room not ready, no offer of anything (Priority bag). When I asked for a bottle of water I was questioned whether I was a Gold or Platinum member. When I said I always get at least a bottle of water at check-in, I was informed by the Mgr. " all Holiday Inns are different". I got the bottle if water after telling her I was a Platinum member. Next morning, I was the only room that didn't get a paper outside my door. None were available at the desk either. I had to request one, which I had to leave my breakfast table to go get it from the Host. I'll never stay at this hotel again! September 21, 2013
Rated 5.0 out of 5.0 by wonderful place The entire staff is wonderful and very kind as well as helpful in every way I enjoy my stay everytime September 12, 2013
Rated 5.0 out of 5.0 by Clean and Accommodating The hotel was clean and the staff was very accommodating. What more can you expect from a hotel! I'm a vegetarian and the restaurant had no veggie meals on the menu but they went out of their way to provide an alternative. September 12, 2013
Rated 5.0 out of 5.0 by awesome I can't even begin to discribe the kindness of the staff at this hotel. The room was clean and comfortable. If I had to complain about something it would be your customer service 1-800 people! maybe your pillows could be a slight bit better, but thats just a matter of taste. I would stay here again and would recomend this hotel to anyone I know. September 10, 2013
Rated 2.0 out of 5.0 by Smelly and disgusting First off, our from was more hot and humid than it was outside when we first arrived. It smelled funny also, but I just figured it was from being so hot and humid in the room. After we dropped our stuff and had so dinner, it had cooled down but still smelled... So I stuck dryer sheets in the air conditioned vents. I then started what I thought was going to be a few qui m loads of laundry. Boy was I wrong! It took 30 mins to wash but 2 HOURS to dry due to the door on the dryer not closing properly. So, after around midnight when I finally ft a chance to lay down, I opened the bed to put my kids in it and that is when I smelled the pillows! Atrocious! I called down for 5 fresh pillows rthey smelled so horrible. After that, I realized that is was also the sheets themselves that smelled horribly. I just let my kids sleep on the outside of the beds and decided we would get out of there first thing in the mornng, considering it was already 1 am and I was not going to move my children at that time of the night! September 4, 2013
Rated 2.0 out of 5.0 by A/C The A/C in the rooms is not good, not cold, not comfortable. had to sleep on top of covers. They moved us to another room and it had the same problem. it was not the indv. room a/c problem it is their whole a/c system. they gave us a box fan that helped a little but now my husband is sick from it blowing at his face,.they tried to move us again but by this time we had enough, 2 nights no sleep , We were suppose to stay another night but cancled it and went to another hotel September 4, 2013
Rated 5.0 out of 5.0 by The hotel staff was great!!! Very convent to go to work and come back and relax. The rooms were always cleaned every day by wonderful ladies that smiled! Everybody at the front desk was very professional and helpful!!! September 3, 2013
Rated 5.0 out of 5.0 by relaxing After being out all day great place to relax. Rooms quiet and comfortable. Staff are very informed about the area. Nice pool and food great in restaurant. September 2, 2013
Rated 5.0 out of 5.0 by My Stay Had a great stay as usual.Will be staying at this hotel in future. August 28, 2013
Rated 5.0 out of 5.0 by 2 night stay Very Friendly staff, good breakfast! Location is good for my purposes August 28, 2013
Rated 5.0 out of 5.0 by Great hotel I have been staying at this hotel an average of four or five times per year for twelve years. The staff has always been outstanding and I would recommend this hotel to anyone. I have stayed at other Holiday Inn hotels in Mobile and have been sorely disappointed. This is by far the best Holiday Inn in Mobile. August 27, 2013
Rated 5.0 out of 5.0 by front desk great Every body here is very friendly,got good cold drinks at nite. August 26, 2013
Rated 5.0 out of 5.0 by great property Everyone super nice. Rooms very comfortable and clean. The lounge good place to unwind after long day. Good location . August 25, 2013
Rated 2.0 out of 5.0 by Room was HOT This was a bad experience primarily because the room was HOT! The staff was nice and tried to be accommodating by providing fans. When we arrived the room was hot and humid. It finally cooled off but when we went to dinner and returned the room was HOT again. We found out there was a sensor in the room and when there was no movement the AC shut down!! August 25, 2013
Rated 5.0 out of 5.0 by Comfortable bed,great food & great service.I will return! My name is Delicia and I stayed in room 211. We stayed here for the Graves-Lampkin family reunion July 12-14,2013. Upon arrival,we were greeted with the warmest welcome by Gerald at the front desk. The custodial crew was very responsive to requests. The rooms were clean and beds very comfy. Special thanks to Emmanuel and the cook staff for such wonderful food at our banquet and breakfast. I travel a lot and have never gotten "real thick bacon" at a hotel. We had grits,eggs,sausage,potatoes,biscuits&gravy,danish,coffee,juice,etc.- it was delicious. Tionca and Rupah were very attentive and kept the items stocked/hot and the area clean. I work at an airport and know how important great customer service is(Treat people with the type service you desire). This hotel is in a great location with many stores/restaurants within walking distance. Easy access to I-10. My family really appreciates the great service we received this weekend. August 21, 2013
Rated 5.0 out of 5.0 by Great customer service and clean rooms! Office manager Gerald and front desk Becky were fantastic! Great location off the interstate and had comfortable rooms and comfortable beds. Super delicious hot breakfast, would definitely stay again! August 21, 2013
Rated 5.0 out of 5.0 by Aug 13, 2013 I have nothing but good to say about this property and the staff. You have a great bunch of people working here from the front desk to housekeeping, to maintenance. I have come to know many of them and with each visit I am made to feel as if I am home. When I walk in the door they reconize me and know what I need to make my visit comfortable and productive. Each person pays close attention to detail. I have always been pleased with the quality of the housekeeping staff. There is one particular lady in housekeeping that takes care of my room (as I usually stay in the same room) that goes above and beyond what I would normally expect. The staff at this property are an asset to your business. August 19, 2013
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