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Rated 4.3 out of 5 by 202 reviewers.
Rated 5.0 out of 5.0 by great staff everybody that works at this holiday inn is friendly , from the manager all the way to the house keepers . great place to stay May 9, 2013
Rated 5.0 out of 5.0 by April 12-15, 13 Grandnephew's christening I was recognized by name as a Priority Club member and given a handshake and also given a free breakfast each day. I have never received such a greeting before. April 22, 2013
Rated 1.0 out of 5.0 by Cleanliness is Failing. My family has been staying here for years. We love Gerald, he is always so sweet. BUT, the food is horrible and the cleanliness of the hotel has generally gone downhill. The breakfast served is too expensive and not good. The bread that we got was doughy and uncooked, the eggs were dry and cold. We saw several people walk in, look at the food and walk out. But the worst part is, the rooms are unclean. We had two rooms between us and my Aunt complained that when they checked in the bathroom was dirty. So they asked for someone to come and clean and then she said it was still dirty when they returned. Our room was just as bad. The curtains were nasty dirty. The microwave had food and other remains in it. The carpet felt dirty under my feet. While we were there the maid staff was unloading a cart from the elevator one morning and spilled something inside, she swiped at it with a dry towel the rest of that day after people walking on it it was visibly dirty. The remainder of our trip the elevator floor was dirty and sticky. Our group commented on it several times about how the hotel had declined over the year and someone suggested we try a different hotel next trip. Its a shame too. Maybe Gerald shouldnt be so sweet to the staff. April 14, 2013
Rated 5.0 out of 5.0 by comfort Room was quite comfortable. New ac works great. Rooms quiet. April 9, 2013
Rated 5.0 out of 5.0 by I always stay here when in Mobile, Al This is a great property. Easy to access from I-10. Plenty of off property restaurants and gas stations. The breakfast is not the run of the mill hotel fare. Generally, cooked to order. It was a full house this time, so breakfast was a buffet. Staff is very friendly, rooms are pleasant and beds are super comfortable. April 7, 2013
Rated 1.0 out of 5.0 by Not a great place to stay Elevator floor spills not cleaned, rough neighbourhood... lots of police visits, clean towels not provided for next day, April 7, 2013
Rated 4.0 out of 5.0 by Top Notch as Usual I have been staying at this hotel for years now while traveling for work. As always the service was top notch and the hotel was clean and comfortable. The front desk staff Gerald, Jamie and Tasha are all fantastic. Highly reccomended. April 3, 2013
Rated 5.0 out of 5.0 by stay relaxing very comfortable rooms. easy to relax while watching flat panel tv. rooms very quiet. March 30, 2013
Rated 3.0 out of 5.0 by Good hotel Although it is under renovation and the elevators and some areas are stripped, the room was comfortable and being able to open the window and enjoy the wintry air was great. March 19, 2013
Rated 5.0 out of 5.0 by front desk front desk was great, very friendly and knowledgeable March 19, 2013
Rated 1.0 out of 5.0 by Got room with flush broken and smelly carpet Got room with flush broken and smelly carpet... .. March 14, 2013
Rated 3.0 out of 5.0 by Not what I expect from a Holiday Inn The staff were extra super nice and delightful. The hotel has been undergoing remodeling the last 3 times I stayed there, and it's still not a nice place. Bad carpet, wall coverings, plumbing fixtures, room service trays left in the halls all day. I stayed at 4 Holiday Inns last week, 3 were just fantastic, this one was bad and the most expensive. March 9, 2013
Rated 5.0 out of 5.0 by quiet stay when sleeping it is very quiet. staff takes care not to disturb you. March 6, 2013
Rated 5.0 out of 5.0 by Very Good Really enjoy my stay there every time Im in town. Management greets me everytime and make me feel right at home. will recommend this holiday inn to anyone March 5, 2013
Rated 5.0 out of 5.0 by quiet and peaceful front desk was great, very friendly staff, I will come back February 26, 2013
Rated 5.0 out of 5.0 by Very Comfortable Every room I stay in is very clean and quiet. Staff is always friendly. February 25, 2013
Rated 5.0 out of 5.0 by Another great stay As always another great stay.Staff is always on the job to assist in anyway.Can't wait to go back. February 23, 2013
Rated 5.0 out of 5.0 by Will be back Friendly stafff, more than willing to assist with anything you might need. Lounge Staff was supper. Beakfast was hot and very good February 22, 2013
Rated 5.0 out of 5.0 by Excellent Motel I will definitely stay at this motel again if in Mobile! February 17, 2013
Rated 3.0 out of 5.0 by The best front desk people! When I got there, the fellow behind the desk acknowledged me, got my name, checked me in, and then extended his hand to thank me for being a Priority Club member. Not sure I've had that happen before and, I'll tell you, it's very refreshing to see that enthusiasm and warmth. Didn't like the bar. Smokers can smoke inside. Bartenders not very personable or engaging. Beer was cold, limes were freakishly small. I'd want to go back to see my friends at the front desk. You can't pay enough for that sort of goodwill. February 15, 2013
Rated 1.0 out of 5.0 by Not Accommodating And Parking Lot Break In As a frequent Priority Club stayer and a platinum member I expected more from a Holiday Inn. When I arrived I was place in a room with 2 full sized beds. I had reserved a king size bed and was staying with another person and we were given a room we had not reserved. We were told there were no other options available. We then wanted to eat after a long day of traveling and went downstairs to the restaurant. They were not seating anyone but told us the bar was open for dining. When we walked into the bar it was full of smoke and we could not stand it. We decided to order room service instead. After getting back to our room I received a phone call saying they could only accept cash (could not accept credit card or charge it to the room). I was on a long journey and did not have cash with me so I decided to decline the service. Shortly after I received a phone call that it could be charged to my room and that the food would be up shortly. The food wasn't anything special. Overnight a car window was busted and things were stolen even though the parking lot was well-lit. I would never stay here again and would not recommend this place to others. February 7, 2013
Rated 5.0 out of 5.0 by Awesome Staff Be prepared to be treated like a rock star! Customer Service is awesome! Hotel is clean and safe! And they let my dog stay with me! January 23, 2013
Rated 1.0 out of 5.0 Not to H.I. standards Other than the poor condition and one of the oldest H.I. properties I have stayed in. I was offered the hotel MASTER swipe key as my room key due to a cheap swipe key lock malfunction. Platinum member privilege? "WHATS IN YOUR ROOM"? I refused the key! January 22, 2013
Rated 5.0 out of 5.0 by Great place to stay I had to cut my travel plans short and find a place to stay for the night. I wanted to stay another day, I was so comfortable at this property. The bed was comfortable and the staff so accommodating that I felt right at home. I'm looking forward to returning, especially when the remodeling is complete. January 16, 2013
Rated 5.0 out of 5.0 by Business Stay A pleasure to stay as always.Staff is always the best. January 12, 2013
Rated 5.0 out of 5.0 by Great stay It was a pleasure to be so confortable and sleep all night. Everything was very nice. The employees very helpful and friendly. One of the best holiday inn's we used on this trip. January 9, 2013
Rated 5.0 out of 5.0 by GREAT experience! Bed waas comfortable! desk personnel fabulous, went out of their way to make stay wonderful. Food service was awful, too much salt and hot food presented cold! January 7, 2013
Rated 5.0 out of 5.0 by Very friendly staff, especially the front desk folks! I travel a great deal across the United States. This is one of my favorite Holiday Inn's! The front desk folks go out of their way to be welcoming and helpful. They remember your face as a returning guest! Thanks for making Home Away From Home, much better! January 4, 2013
Rated 4.0 out of 5.0 by Older Hotel, but still strong value Hotel has some age, however desk and bar staff do their best to provide great service. However, the service in the cafe for breakfast is poor. Server not very friendly and could care less on how many tables are dirty and not available. If you are pressed for time I would suggest breakfast somewhere else. December 17, 2012
Rated 5.0 out of 5.0 by excellent service. Very happy, with my experience stay at this hotel, I travel a lot due to my job, which requires staying in many hotels, mainly holiday inn, and they all have great service, however I Want to really compliment the staff at this facility, for their excellent service the nice xmas tree and xmas music was very relaxing thanks for making us feel at home while staying there,the bar and the restaurant facilities are also excellent and very convenient, thank you and looking forward to my next visit to mobil and stay at this hotel.merry xmas and a happy new year. December 14, 2012
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