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Rated 3.9 out of 5 by 239 reviewers.
Rated 2.0 out of 5.0 by great location, but in need of of upgrades Hotel is in a great location - close to many restaurants, shopping, highway - but I expected a little more 'bang for the buck'. The fitness and business centers were both outdated (old equipment in the fitness center, 'slow' internet service in the business center). Staff was very friendly and helpful with dining options nearby. The room was average - clean, but nothing great. January 24, 2015
Rated 5.0 out of 5.0 by Great service The staff at front desk and the restaurant were very friendly January 4, 2015
Rated 2.0 out of 5.0 by poor shower fixture and low hot water I was very disappointed to find that the room I was put in had a disability shower system and would not stay in a satisfactory stable position making it impossible to use standing up. I requested a room change and this was handled after I called a second time. The new room they put me in the bathroom shower water pressure and temperature were poor making this a very uncomfortable stay. January 2, 2015
Rated 5.0 out of 5.0 by Quiet and Centrally Located This hotel has it all! It is located in Monroeville near Restaurants, Shopping and Hospitals. It is tucked back in it's own little area which makes this Hotel the very best that it can be. It is Quiet and Comfortable. This hotel has so many amenities that there are too many to list here. You will be please with this newly remodeled gem. January 2, 2015
Rated 1.0 out of 5.0 by Never Again We unfortunately stayed at this hotel on December 25, 26 & 27. We had 2 days without hot water. The toilet in the bathroom was very loose and unstable. The bathroom is very small. We booked an upgraded room as we are Platinum Ambassadors. I only mention this to illustrate that I travel considerably and stayed this year overnight for 170 nights in varying brands. This property is poorly run and managed. It should not even be granted the Holiday Inn label. The elevators are rickety and noisy. When I checked out the bill was incorrect and the desk person could not fix the over charge issue. We had to wait until the day manager arrived (!5 minutes late) to get it corrected. They need to properly train there staff. This property needs new ownership that really cares about customer service and not merely profits. January 1, 2015
Rated 5.0 out of 5.0 by Best choice on this side of town. Have tried several hotels in Monroeville, and the Holiday Inn is the best! Everyone smiles, so easy to get to from the turnpike. Will be back again. December 31, 2014
Rated 3.0 out of 5.0 by They need to improve - a lot The overall experience was not at level to expect. December 31, 2014
Rated 5.0 out of 5.0 by everything you need Nice updated rooms with all the required amenities. HVAC system worked nicely with plenty of control and relatively quiet. Nice functional bathroom. beds and bedding very comfortable. room was also very quiet even though we were located next to the turnpike. restaurant had a good selection for breakfast and staff was very polite and helpful. December 31, 2014
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