Rated 3.7 out of 5 by 39
Rated 5.0 out of 5.0 by EricPro Great for business
I had a good relaxing stay and the staff was always very kind to me.
Only problem is they didn't provide water bottle at my room.
February 24, 2014
Rated 1.0 out of 5.0 by NAaa Urge Renovacion
El hotel esta en malas condiciones en todos los aspectos, cuartos alfombras, baños, toallas, colchas, sabanas, almohadas etc. lo unico medio rescatable es el restaurante pero viene siendo lo mismo desde hace años.
February 7, 2014
Rated 3.0 out of 5.0 by vgomez Excellent location. Very safe and liked the river boat taxi.
i stayed for two nigths and can tell that liked very much. The hotel rooms start to show aging. I was not recognized as an IHG platinum member. There was no phone at the room desk. The key did not open the first time but liked that the staff discarded the key in front of me when i mentioned that that could happen to the next visitor. My room view was excellent. I had hard time to get a second bottle of water but later I received extra water bottles in my room. Very nice lobby and public areas. Loved the breakfast, although not cheap it worth the price. Ask for machaca!
December 26, 2013
Rated 4.0 out of 5.0 by marcial58 good service
coffee maker did not work, in general good attention
December 9, 2013
Rated 3.0 out of 5.0 by Thunderbird Too loud to relax
Cleanliness, the room itself and the breakfast were good. The evening was very noisy. The quality of the food that was served by the room service was not as expected.
December 5, 2013
Rated 4.0 out of 5.0 by OmarIvanMonroy I've always loved this hotel, but this time...
This is a great hotel with excellent surroundings, I am from Monterrey and still use it myself with my family several times a year. This last time the shower drain was stuck and they couldn't fix it, so it was a very bad experience showering 4 times during a two days stay... but that was the only bad part, the rest excellent, as usual.
November 27, 2013
Rated 4.0 out of 5.0 by eolvera Noise
On November 7th, there was a show at evening. It was too noisy. The singer was listened at all hotel, even inside my room (809). I had to wear plug ears to start to sleep because I had to wake up at 3 am (my flight was at 6 am on November 8th). Often I rate this hotel as excellent, but this is the second time this happens. I wish you could do something to avoid a noisy enviroment during that kind of events.
November 11, 2013
Rated 4.0 out of 5.0 by Mapaleon Wrong Room assigment
When i arrived to the hotel, at 3.00 hrs. the employee in the front desk assign me a different room that i was reserved. When i complain he told me that there was the only room avaible, an then, a minnute latter, he told me there is a room of 1 king bed avaible, at the smoking area. It was ok to me, but i realice that this room wasn´t the one offered to me as a Premium Room. THe next morning, i went to the front desk again, complaining about, of they give me the correct room, or revew my proce rate, becouse i was paying a lot more, for an standar room. The employee offers me to change my room, and give an discount for the inconvinience. I frecuentrly have this kinds of errors, when i reserved by phone, and then, when i arrive to the hotel the rroom they offer is not avaible. In the check out, they don´t made any disscount, so all that convined made me inconfortable in this trip.
October 31, 2013