Rated 3.4 out of 5 by 19
Rated 2.0 out of 5.0 by Puteshestvenica Close to the Old City
This hotel is very conviniently located to the Old City and other attractions.
Upon arrival the front desk-Luis was not very helpful. I am an IHG gold member and he never aknowledge me as one, he gave me a reguar room. I had to ask him about a parking more than once and finally he just said that the parking was full. He did not offer or suggested any other solutions for the parking. He did not seem to care much about us. Finally I came back and spoke to Anibel who seem to care enough to fix the situation. He change my room for a better one and made sure we were comfortable at the hotel.
The room in the hotel was good but bathroom needs updating. The elevator was not working properly. It would not open on our floor.
Overall it was not a bad experince.
November 24, 2013
Rated 3.0 out of 5.0 by Chachi2013 Just good location close to downtown
Just good location close to downtown. the staff and service from the desktop is good
September 2, 2013
Rated 5.0 out of 5.0 by Romerogonz Very Good
I liked this hotel. The location is not so nice, It´s in downtown but it´s close to Plaza Independencia and Ciudad Vieja and everything that is worth to be seen in downtown. There is a young guy at the front Desk, his name is Julio, he is EXCELENT, he provides a high classservicioe. Another guy with a black suite in the Front he is only focused in selling his tours, once he understads that you will not buy his tours he looses interest and you don´t exist anymore form him. The indoor heated pool in the roof is the best, most apprciated now in winter.
I Just loved this hotel.
August 26, 2013