Rated 4.3 out of 5 by 60
Rated 5.0 out of 5.0 by jlday143 Great Place
A wonderful nights stay, Great service, clean and comfortable. Really enjoyed ease of check-in and check-out!
September 17, 2014
Rated 3.0 out of 5.0 by Brad78 Worst Stay at this brand!!
When I arrived the lady at the desk didn't acknlowledge me and put her head further in the phone. She told me after her call was finished..maybe a minute of waiting that she was talking to the hotel manager. The lobby smelled of body odor. I booked this hotel for two reasons 1) it had an indoor pool and 2) it had a full restaurant and bar on site. 1) The "heated" pool was not even luke warm and only 4 1/2 foot deep at its deepest. Smallest pool I have ever seen at any IHG hotel. It was more like a big bathtub. I stopped by the bar for a drink to take back to my room and had to wait about 10 minutes for the bartender to return from "somewhere". During this time a waiter asked if I needed anything and then when I said I wanted a drink he told me I had to wait on her to come back. Later we went to dinner and now the bar tender that I waited on earlier was pulling double duty as our waitress because the guy was no where to be found. The next morning for breakfast I was disappointed to discover that the buffet was empty and we had to order off the menu. The CHEF came from the back and waited on us and cooked our food. When I asked her where the buffet was she told me that she only opened the buffet on days that she had more staff to run it?!?! So now I'm supposed to make sure there is enough staff at the hotel to make sure I get what I've paid for?!? I won't be back to this location!!!
September 11, 2014
Rated 5.0 out of 5.0 by Trinalou Clean hotel
Hotel was great! Staff was friendly and room met expectations.
September 11, 2014
Rated 5.0 out of 5.0 by signalman50 Hotel stay
Staff very nice and helpful great place to stay. Everyone is very good and knowledgeable
September 1, 2014
Rated 5.0 out of 5.0 by Rogair internet
Internet was not easy to access and was unavailable for 30 minutes at time of log on.
August 30, 2014
Rated 5.0 out of 5.0 by Bee8 courteous staff
Our family was passing through the area on our way to Florida. The staff was courteous and helpful. The rooms were clean and comfortable. We booked last minute and were given the rooms we requested without hesitation. I would definitely recommend if you need a place to stay while passing through the area.
August 20, 2014
Rated 4.0 out of 5.0 by michael3525 one of many bussiness trips
The staff were very friendly, and very helpful when called upon. The food was very well prepared and tasty. The lobby was very inviting and comfortable. my room was very comfortable and relaxing.
August 8, 2014
Rated 4.0 out of 5.0 by old softball player Comfortable Room, Restaurant fair
We stayed over on a Saturday night, the last night of our vacation. While the room was great, (shower grout could be cleaned), the Restaurant was disappointing to us and the front desk was left short (1 worker) with several ball teams and family reunion members trying to check in.
We ate at the restaurant because there were no other restaurants around besides fast food, but even though it only had a few tables of patrons, we were left over 15 minutes after being seated with no water, no greeting, etc.
We were disappointed in the selection of the menu and the flavor after we received our order. No seasoning or anything special about the presentation and felt like cafeteria food. It also took way too long to get the check and pay.
The front desk staff was great, but they were left short handed for so many people checking in. It was frustrating for them and for us waiting in line for over 45 minutes, some trying to check in after a 15 hour drive and me trying to pay for a dessert purchased in the snack area after my disappointing dinner.
The fun part while waiting in line (there was a language barrier for the one being helped), I was able to meet some great softball families that were there supporting their girls.
Overall, we would stay again as this is easy on and off the highway and on our way home, but we will choose to eat somewhere down the road first.
August 7, 2014