Rated 4.3 out of 5 by 69
Rated 4.0 out of 5.0 by BGS14 Overall good experience
Clean, comfortable, friendly service and everything needed in room. Breakfast in the restaurant was slow and below average.
September 19, 2014
Rated 5.0 out of 5.0 by jlday143 Great Place
A wonderful nights stay, Great service, clean and comfortable. Really enjoyed ease of check-in and check-out!
September 17, 2014
Rated 3.0 out of 5.0 by Brad78 Worst Stay at this brand!!
When I arrived the lady at the desk didn't acknlowledge me and put her head further in the phone. She told me after her call was finished..maybe a minute of waiting that she was talking to the hotel manager. The lobby smelled of body odor. I booked this hotel for two reasons 1) it had an indoor pool and 2) it had a full restaurant and bar on site. 1) The "heated" pool was not even luke warm and only 4 1/2 foot deep at its deepest. Smallest pool I have ever seen at any IHG hotel. It was more like a big bathtub. I stopped by the bar for a drink to take back to my room and had to wait about 10 minutes for the bartender to return from "somewhere". During this time a waiter asked if I needed anything and then when I said I wanted a drink he told me I had to wait on her to come back. Later we went to dinner and now the bar tender that I waited on earlier was pulling double duty as our waitress because the guy was no where to be found. The next morning for breakfast I was disappointed to discover that the buffet was empty and we had to order off the menu. The CHEF came from the back and waited on us and cooked our food. When I asked her where the buffet was she told me that she only opened the buffet on days that she had more staff to run it?!?! So now I'm supposed to make sure there is enough staff at the hotel to make sure I get what I've paid for?!? I won't be back to this location!!!
September 11, 2014
Rated 5.0 out of 5.0 by Trinalou Clean hotel
Hotel was great! Staff was friendly and room met expectations.
September 11, 2014
Rated 5.0 out of 5.0 by signalman50 Hotel stay
Staff very nice and helpful great place to stay. Everyone is very good and knowledgeable
September 1, 2014
Rated 5.0 out of 5.0 by Rogair internet
Internet was not easy to access and was unavailable for 30 minutes at time of log on.
August 30, 2014
Rated 5.0 out of 5.0 by Bee8 courteous staff
Our family was passing through the area on our way to Florida. The staff was courteous and helpful. The rooms were clean and comfortable. We booked last minute and were given the rooms we requested without hesitation. I would definitely recommend if you need a place to stay while passing through the area.
August 20, 2014
Rated 4.0 out of 5.0 by michael3525 one of many bussiness trips
The staff were very friendly, and very helpful when called upon. The food was very well prepared and tasty. The lobby was very inviting and comfortable. my room was very comfortable and relaxing.
August 8, 2014
Rated 4.0 out of 5.0 by old softball player Comfortable Room, Restaurant fair
We stayed over on a Saturday night, the last night of our vacation. While the room was great, (shower grout could be cleaned), the Restaurant was disappointing to us and the front desk was left short (1 worker) with several ball teams and family reunion members trying to check in.
We ate at the restaurant because there were no other restaurants around besides fast food, but even though it only had a few tables of patrons, we were left over 15 minutes after being seated with no water, no greeting, etc.
We were disappointed in the selection of the menu and the flavor after we received our order. No seasoning or anything special about the presentation and felt like cafeteria food. It also took way too long to get the check and pay.
The front desk staff was great, but they were left short handed for so many people checking in. It was frustrating for them and for us waiting in line for over 45 minutes, some trying to check in after a 15 hour drive and me trying to pay for a dessert purchased in the snack area after my disappointing dinner.
The fun part while waiting in line (there was a language barrier for the one being helped), I was able to meet some great softball families that were there supporting their girls.
Overall, we would stay again as this is easy on and off the highway and on our way home, but we will choose to eat somewhere down the road first.
August 7, 2014
Rated 5.0 out of 5.0 by Jazzy Cat You Can win at Holiday Inn
This hotel was very impressive, comfortable with friendly staff. Check-in and check out was a breeze. The lobby decor was inviting and colorful.
August 7, 2014
Rated 4.0 out of 5.0 by cspan7 Overall good but not great.
Pretty nice place but not in a nice area. You have to travel 15 minutes to get to better area and better restaurants. Hotel was clean and staff friendly and helpful. Comfortable mattresses. Wi-Fi not reliable in rooms, so I had to do most of my work in the lobby. Fitness room is a joke. Bike and elliptical broken. Two mediocre treadmills. Few dumbbells. Pool is small and indoors only. Staff repeatedly took smoking breaks on small gated patio where we were relaxing with friends. Because if this we were forced to go back in. Free breakfast was OK but needs waffles/pancakes.
August 6, 2014
Rated 5.0 out of 5.0 by Softball Mom 32 Great service; comfortable stay.
The staff was friendly and accommodating. Hotel overall clean/neat. Rooms clean/welcoming. Not much right around the area as far as restaurants/shopping. Our stay was for a National Softball Tournament. There were 3 other softball teams staying at this hotel as well, but it did not seem like there were so many people there. It was very quiet. Buffet breakfast was OK, not great. Other food in restaurant was very good. TV/internet did not work properly for part of our 5 day stay. I would definitely return to this hotel.
August 5, 2014
Rated 5.0 out of 5.0 by MCMadnessdad#73 Great stay!
We stayed in one of the three King doubles and were thrilled with how spacious this room was! It also had a pull out couch, which was just what a family of our size needed! The room was very clean and the staff was very accommodating as well. The Magnolia Restaurant served great food for a reasonable price. We really couldn't have been happier with our stay!
August 4, 2014
Rated 5.0 out of 5.0 by beachcomber43 Very Nice Hotel - Location Not so Convenient
We stayed at this hotel for five nights, while with our granddaughter's softball team, playing in the World Softball Tournament. The hotel was full with several other teams and families. The hotel handled the volume very well. It is a fairly new hotel and very nice, with a restaurant and bar area. Staff is excellent and very attentive to your requests. We ate dinner in the restaurant one night, and the service and food were very good. The only negative to this hotel is it's location. It is near the airport, but away from restaurants, except for fat food places. It is off I-65 but all the nicer restaurants are about 10 miles away, so you do quite a bit of driving to get to other things. A good hotel for a one night stopover, while traveling, but not too great for an extended stay.
August 4, 2014
Rated 5.0 out of 5.0 by Jesus Freak Enjoyable Stay
Nice clean room, quite, No security issues, I will be back on my next trip through.
August 4, 2014
Rated 2.0 out of 5.0 by sanjack poor service
The staff was not very caring and there was no follow up on concerns that made to the staff
July 30, 2014
Rated 5.0 out of 5.0 by Sgray Great Hotel for business travel to Montgomery Al. area
Great Location. Easy to get in and out if working anywhere within 50 miles of Montgomery. One of very few hotels near I-65 with full service kitchen/bar. Great bar, food and excellent staff.
Rooms always found to be clean/fresh. With expected supply of towels, soap, etc. along with quiet rooms
that are good sized.
Overall a very friendly staff greets me as I arrive and then invites me to please return.
July 27, 2014
Rated 5.0 out of 5.0 by bkjand1 great place to be
this is a great hotel very clean and quiet. I wish that everyone that is looking for a place to stay would stay here.
July 16, 2014
Rated 5.0 out of 5.0 by Mxsi64 Nice Service
The service was good, the person in the lobby always welcome me to the hotel and they quickly reacted to my needs.
July 16, 2014
Rated 5.0 out of 5.0 by signalman50 Stay at Montgomery
All the staff is very nice and helpful, great place to stay.
July 11, 2014
Rated 5.0 out of 5.0 by shug250 Great Family Reunion Host
Our Family Reunion Committee and our 60 family members would like to thank the entire Holiday Inn staff for the professional services they provided during our 4 day family celebration. We would especially like to thank the staff for the excellent services they provided whenever needed which allowed us to focus on our reunion events. Specifically, we thank the hotel manager for ensuring that the banquet facilities met our requirements and for making accommodations available to our event caterer and DJ.
The front desk reception was superb, the hotel facilities were beautiful and clean. Breakfast was great, the bartender was wonderful and the front desk staff swiftly attended to all of our needs. The kids loved the pool and we enjoyed hanging out on the pool patio at night.
June 26, 2014
Rated 5.0 out of 5.0 by Mike402 Vacation Travel break
The 7 of us stopped overnight to break up our travel at the Montgomery, Al Holiday INN. The kids enjoyed the pool and TV, the adults enjoyed the clean, odor free rooms and the clean pool. The rest was excellent and we all felt safe and rested the next morning to continue on our way.
June 25, 2014
Rated 4.0 out of 5.0 by MizMac Vrey Good Service Staff
The property itself is off the beaten track... which could be a good thing. I found the furnishings a little dated and there are too many fake flowers placed around the building, but overall we were satisfied with our stay. I hope they plant some trees and shrubs around the property, as the drive-up looks rather desolate and uninviting; i.e., cinder block sitting on asphalt. The inside is pleasant enough, though.
June 25, 2014
Rated 2.0 out of 5.0 by Tom_F Hellhörige Zimmer und telweise mäßiger Service
Die Zimmer sind funktionell eingerichtet aber sehr hellhörig. Der Service beim Einchecken war leider sehr unqualifiziert. Beim Auschecken aber mehr als OK.
Das Restaurant ist nur eingeschränkt zu empfehlen.
June 24, 2014
Rated 5.0 out of 5.0 by Greatstay21 Excellent Hotel
Hotel is nice, new and modern. A nice stay, I would stay again when passing through.
June 23, 2014
Rated 4.0 out of 5.0 by peachlady Hope Hull, AL
The property was nice and friendly. Dinner was Great! However, breakfast had many problems. Not sure why;
1 White raw on over easy egg
2 med steak rare
3 Menus Filthy - looked as though a child played with it while eating, requested them cleaned, they were wet when returned to us
4 had to request potatoes which are included with Steak and egg breakfast.
Presented this to manager whom promptly adjusted our bill. (we had already checked out)
June 22, 2014
Rated 4.0 out of 5.0 by duce7380 Staff issues
I had to have my room key re-programed on the morning I checked out; The person handling it was absolutely rude and impersonal!
June 16, 2014
Rated 5.0 out of 5.0 by hyundai12345 New property
Very comfortable bed, large room, clean, close to HMMA assembly plant
June 3, 2014
Rated 5.0 out of 5.0 by Mse315 Beautiful hotel
Great customer service. Beautiful lobby and guest rooms
Loved the indoor pool and fitness center
April 4, 2014
Rated 5.0 out of 5.0 by JeepFreak4x4 Excellent Hotel & Great Location to the Airport -
I stayed here once on a whim and it turned out to be a great stay. The hotel is just moments away from the airport, and there is a shuttle service if it suits you.
Great staff - They are super helpful, and always ahead of me! They were able to answer any question and even offered some info that made my stay more enjoyable...
I like the option to dine right at the hotel - and the hours of the restaurant are great (I think).
The rooms are very dark and quiet when you want to sleep, and well lit when you want to work or relax.
The lobby is very inviting -
Since my initial stay I have visited this hotel 2 more times, and will continue whenever I am in the Montgomery area!
March 9, 2014