Rated 4.7 out of 5 by 133
Rated 5.0 out of 5.0 by Chad_M Very clean hotel with great service
My family stayed at the Prattville hotel on are way to Gulf Shores on vacation. The hotel was very clean and the staff was very friendly. We were able to get up at leisure and eat breakfast with an easy check out to get back out on the road. Thanks Again
August 6, 2014
Rated 5.0 out of 5.0 by GS 2014 Lovely new hotel !
Great new hotel. Clean and very nice. we would stay here again in a heartbeat.
August 4, 2014
Rated 5.0 out of 5.0 by CPB414 Southern Hospitality
Overall Satisfied with stay. I stay at this facility ~50 nights per year, and all amenities and staff attitude are consistent.
Great Southern Hospitality!
July 28, 2014
Rated 3.0 out of 5.0 by wayne517 Great service
Except for the noisy ice machine and elevator everything else was good.
July 23, 2014
Rated 4.0 out of 5.0 by CDL0778 Clean Hotel & Great Location
This property is situated in a great location, near many stores and restaurants. We arrived very late at night and was well taken care of. The room was great, clean and comfortable. Our only concern was the incessant door-knocking to be out of our room...and it wasn't even time for checkout. As Priority Club Gold Elite member, there are inherent privileges, such as a late checkout. We were unable to relax that morning due to having to answer the door three times because housekeeping was ready to flip our room. We politely advised that we would be leaving shortly...and then the phone calls started from the front desk. The breakfast was great and the employee working this area was extremely polite.
July 22, 2014
Rated 3.0 out of 5.0 by 710AL Great property
wonderful views, great rooms, very nice pool and good breakfast. Staff at desk was indifferent, did not acknowledge Priority status. That individual at the desk makes all the difference in the world and I was a little surprised. Had been on a couple of week long travels, and this was the only Holiday Inn Express that had staff not make me feel welcome.
Other than that, super property!!
July 17, 2014
Rated 4.0 out of 5.0 by beach bound nice quiet area
This hotel was very nice. From the front desk to the ladies at the breakfast bar, we had a good experience. They really need to purchase better sleep sofas though. It was really uncomfortable. We took advantage of all the extra pillows by putting them under the mattress of the sleeper to make it better.
July 17, 2014
Rated 5.0 out of 5.0 by wilj27 Great Hotel
From the time I walk in the lobby i was greeted wit a friendly desk clerk who was very helpful and getting me checked in and putting me in a comfortable room with a great view. She seem to be genuinely concerned about making my stay there pleasant. Thanks for the smile and friendly welcome. They have a nice breakfast also.
July 10, 2014
Rated 5.0 out of 5.0 by Par428 Great Hotel and Staff
Stay at this hotel during recent short duration business trip was excellent as the hotel staff went out of their way to assist myself and accompanying business travelers with their needs.
July 8, 2014
Rated 5.0 out of 5.0 by merkclan Well rested and fed...ready for next adventure
We stay at this hotel each time we are in the area. The hotel is clean, located in a quiet yet great location. The staff is friendly and professional. The rooms are very comfortable and the beds rock!!!! We were well rested after a good night's sleep and enjoyed a good hearty breakfast and we're ready to get back on the road for our summer road trip. Would highly recommend this hotel to anyone needing to stay int he Prateville area.
July 5, 2014
Rated 5.0 out of 5.0 by BizConsultant Nice place - but clientele love to slam doors!
Nice, fairly new Holiday Inn Express. Room was very nice and clean, bed was great. The only problem I have with HI Express is that the clientele love to slam doors in the morning. I don't know what it is about HI Express customers, but I have noticed this in multiple properties. Perhaps the door closer could be designed to close the door a little more gently - now they just slam shut.
July 1, 2014
Rated 1.0 out of 5.0 by Hammmer Beware Federal Employees and Military
This hotel does not honor the Government rate. I stayed at this hotel the last week of June and when I checked in had a hard time convincing them the GOV rate was lower that what they were willing to offer it at. Before I checked out I made reservations for the following week at the same rate, so I thought! When I tried to check in last night they would not honor the government rate. I was told their government rate fluctuates and that it was higher this week. The manager said I would have to book online if I wanted to try and get the GOV rate. I asked why I was able to get the rate the week before without booking online and was again given the excuse of fluctuating rates. I then asked if they wouldn’t mind helping me book it online where I could get the government rate. The manager said she could not help me do that. I drove across town and was granted the government rate at the same brand hotel without having to book online. By the way hotel managers, if you want to see what the government rate that we get reimbursed at, look at GSA per diem rates. They don’t fluctuate. I do not recommend this hotel for Federal Employees. It’s not worth the hassle. Dont give us the run-around. Just tell me you dont honor the government rate!!
July 1, 2014
Rated 5.0 out of 5.0 by Becky C Prattville Stay
Enjoyed my stay. New facility, clean, friendly staff.
July 1, 2014
Rated 5.0 out of 5.0 by SouthernMissFan Great Hotel
This hotel is very clean, and comfortable. I enjoyed the variety of HBO channels to watch even though I was not in the room for long. I did have to call to get directions because my Garmin GPS did not have the street in it's data base. But the staff gave me good simple directions. Quick access to I-65, so I could get to the Renascence Convention Center in a short drive. Overall, I would rate this stay very highly. And I recommend others to go and have a Great Experience as well.
June 27, 2014
Rated 5.0 out of 5.0 by Rookie50 NICE
Great place to stay. We played for a while and had dinner in the room. Very comfortable place. GREAT staff... Fun place... We will stay again!
June 23, 2014
Rated 5.0 out of 5.0 by Tidegal Comfortable bedding and friendly staff
Great pillows, soft sheets, clean room and all in all a very enjoyable stay in a safe environment!
June 18, 2014
Rated 5.0 out of 5.0 by clcp2000 very nice
When we travel we look for well kept hotels and genuine friendliness. This hotel met this fully. Our favorite part was the staff.
June 18, 2014
Rated 5.0 out of 5.0 by union Family of 6 Excellent hotel
Sharon at the night desk was awesome. Room Was very clean and very up to date. I cant reccomend this enough!
June 17, 2014
Rated 5.0 out of 5.0 by Klp75 Excellent Service
Excellent service! Reservations were easily made. Very clean. Staff was very nice and helpful! Awesome breakfast!
June 15, 2014
Rated 5.0 out of 5.0 by Chet66 Clean and Neat
Excellent Customer Service. Only thing I would have liked to have seen was a bit more variety for the breakfast.
June 13, 2014
Rated 5.0 out of 5.0 by cindi67 Wonderful Stay
First and foremost, the check-in was fast. The overall hotel was super clean. The staff were very polite, courteous and helpful. My room was excellence and the bed was comfortable. Although my stay was business, it was an enjoyable one and to come back to the hotel after work to relax and unwind for the night...definitely a super plus. The hot fresh coffee to start my day hit a home run every time. In a nut shell, my total overall experience was EXCELLENCE!!!
June 11, 2014
Rated 5.0 out of 5.0 by caychlojo Great stay with great beds
The hotel stay was pleasant and the staff was very polite and friendly. The only two complaints were hallway noise (a towel rolled and placed at the bottom of the door and the A/C running helped) and the complimentary breakfast. While the breakfast is convenient, the "hot" portion of the breakfast is about the quality of something you would find at a convenience store. The pancake machine is awful, but the coffee was great and there is a nice selection of cold breakfast items. I would stay there again.
June 10, 2014
Rated 5.0 out of 5.0 by Kibby11 Newness of property
The property appears the same as it did on opening day, which may have been over a year ago. I have stayed here twice in the last six months on my trip from FL to MO. Each stay was of optimum pleasure
June 5, 2014
Rated 4.0 out of 5.0 by Delighted2 Hooked on HI Express!
This was my second stay at HI Express. A retired higher ed executive, I did not rate Holiday Inn among my first choices, however now that I am traveling on my own dime I have become more cost conscious. My niece was recently married in Texas and the family stayed at the HI Express in DeSoto. It was an excellent experience so I had no problem booking this stay in Prattville again for a family event (on my husband's side). The two hotels were very similar in decor, amenities and service. Both had a great breakfast menu, but I must admit Prattville's was slightly better because they offered bacon one day. The rooms were great:: clean, well equipped with mini fridges and microwaves, comfortable beds with clean, modern bedding, and bath. Prattville also had the best location. Nearly every imaginable shopping and dining establishment was within walking distance. The view was also excellent overlooking a golf course. There were only two negatives to my entire experience, 1. the doors slammed constantly and loudly beginning as early as 7:30 or 8:00 AM making sleep and rest virtually impossible. I complained to the front desk after breakfast and was informed that a sports team was staying there and that they would ask them to be more sensitive to other guests. The noise did not repeat on the second morning, but I believe that the door situation is possibly a construction flaw. No such slamming took place in DeSoto.
2. I was not greeted or acknowledged as a IHG Club member in Prattville. In DeSoto staff regularly acknowledged and thanked me for my membership. Also, the breakfast area was not kept as clean in Prattville. I had to search for a clean table to sit and eat. Not so in DeSoto. Perhaps Prattville needs to engage in further employee training. None-the-less, I will definitely stay here again and refer the hotel to friends should the occasion arise. HI Express delivers great value and comfort with this brand. Despite the aforementioned negatives, I am sold on HIE.
May 14, 2014
Rated 5.0 out of 5.0 by Cap77 Great location and comfortable bed
Great location for the hotel. The stay and bed was comfortable. Only probably I have with the hotel is the staff at front desk wasn't friendly at all. They have to remember guests that stays actually sign there paycheck.
May 10, 2014
Rated 4.0 out of 5.0 by nnoc Our favorite hotel in the area. Always make sure we stay here when we are passing through the area.
The staff here are always extremely helpful and very, very friendly. We are always very comfortable at this location.
April 10, 2014
Rated 2.0 out of 5.0 by Let Down for us Not as nice as my other stays
Disappointed ...!! my room smelled and the sheets were dirty and found hair on them ...
March 31, 2014
Rated 3.0 out of 5.0 by jcreek Wrongly Priced
When I stopped and asked for a room the hostess said there was 3 room left. I said I had a coupon and was told that she couldn't accept a coupon with only 2 rooms left. But I said you just said you had 3 rooms left. So she said I had to pay full price and don't think she gave me the senior discount on that. I will not stay at this motel on my next trip through Prattville.
March 20, 2014
Rated 5.0 out of 5.0 by Musselhead Very nice
great experience and look forward to returning a return stay
March 15, 2014
Rated 5.0 out of 5.0 by Sonny38133 5 Stars for Everything
Wonderful, wonderful, wonderful, wonderful, wonderful!!!!!
March 13, 2014