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Rated 3.7 out of 5 by 185 reviewers.
Rated 1.0 out of 5.0 by Never in my life In this journey I stayed at the hotel twice (the night from the 18th to 19th of july and 5-7th of August). In the first staying (only for a night) there weren't any problems but the second time was a nightmare. I had my reservation from the 5th to the 7th of August and everything was ok but we realized that we had to stay one night more. On the evening of the 6th of August I came to the counter and there was a person called Gina who was ALONE with a long long line, having to answer the phone and deal with the customers at the same time. I asked her if there was room to be at the hotel for one more night and she told us that there were rooms but the problem was that she was alone and she couldn't fix it up to let us stay in the same room (without having to change the room#, so she asked me to go back the following day to the counter and fix it up with the people of the morning shift. The following day I came to the counter and I was told by a person called George that there wasn't any vacancy. I complanied explaining to him that Gina had told us that there were room for us but he just told me that there weren't. He told me that Gina shouldn't have been alone at the desk as there should have been a supervisor with her because she was new and she didn't have enough permissions in the computer to see the vacancies for the following day. I came back to my room to make another reservation and I found that in the internet there was vacancy at your hotel #2 rooms#. So I made a reservation and I came down to tell the people at the counter that I had a reservation. This George assured me that there wasn't any vacancy, that it was common for the hotel to overbook it and that many times he has had to tell people at 12 in the night that there wasn't any vacancy. He told me that I would receive an e-mail #thing that never happened# cancellating my reservation and that he advised me to cancel it because, otherwise the room would be charged to my visa. I asked a claiming sheet #you seem not to have one#, I asked to talk to the supervisor, superintendent or whoever I could talk to but nobody came to explain that to me. I also told George that I couldn't understand that if you overbook rooms why was I the one to leave the hotel and why wasn't the last person to come to the hotel #In case anyone doesn't appear the hotel would have had two fares#. In the end I had to leave the hotel #having done a reservation# and go to crowne which was more expensive than what I had reserved at the Holliday Inn. In short: I don't understand how a hotel like this can have the following mistakes and all of them in me. A) A person without enough permissions in the computer is left alone in front of a long line and customers calling at the same time. What if I arrive there to stay for 2 nights? B) You offer 2 rooms in your web page when "theoretically" there wasn't any vacancy. YOUR WEB PAGE NEEDS REPROGRAMMING C# In case it is true that you usually overbook rooms, I find it awful to find an employee who confesses that it is a common practice D) In case, as it seems, you usually overbook, why you don't give the / a room to the first person with a reservation to come?. You would avoid many problems. E) there are no claiming sheets or you cannot talk to the supervisor Due to my job I have travelled a lot #it is the first time I see overbooking hotels# and the first time I found such clumsy people at a desk trying to give explanations to something I considered surrealistic All in all, I don't know if I will make any reservation at a hollday Inn because I don't want to get there and find out that I don't have a room. Thanks a lot and I hope you improve your service September 2, 2014
Rated 2.0 out of 5.0 by Avoid your stay here Unfriendly room service staff Too small and old rooms September 2, 2014
Rated 5.0 out of 5.0 by Customer Service As I have said in the past the Hotel is the only one I will stay at because of the Manager Sami and receptionist Jenny. They make your stay so very special. Thank you September 1, 2014
Rated 5.0 out of 5.0 by OUTSTANDING CUSTOMER SERVICE I hope I am not being redundant but when Holiday Inn are fortunate enough to have employees like Sami and Jenny it is hard not to compliment. Once again I stayed for a week at your Holiday Inn. The only reason I return is because of a Manager (Sami) who really cares that his guests enjoy a wonderful and relaxing experience at his Hotel. Add an outstanding receptionist like Jenny who treats you like family and you can't help but thoroughly enjoy your stay. My only fear is because of Samis and Jennys tremendous commitment to excellence is that Holiday Inn will promote them and I will not have the pleasure of dealing with them when I stay at my favourite Hotel. Thank you September 1, 2014
Rated 3.0 out of 5.0 by Nice for people on Holiday Went here for the price but it is for families. Pool is inside so the place smells like the pool. Also long walk to you room. Business people should not stay here August 30, 2014
Rated 5.0 out of 5.0 by Excellent Service. Good feeling to relax and unwind. Your place is so simple outside but inside is so terrific nice view and a good ambience. August 30, 2014
Rated 5.0 out of 5.0 by Great Montreal Hotel I would certainly recommend this Holiday Inn to anyone staying over or vacationing in Montreal.It is close to the airport with fast and convenient shuttle service or those traveling in their own vehicle they offer free parking during your stay.The staff are very polite and speak fluently in English, something that is not always the case in Quebec Hotels.They have a fine in house dinning room and bar however one of Montreal's finest Steak House.s is just across the street via a pedestrian over pass. August 30, 2014
Rated 5.0 out of 5.0 by Nice Hotel Great Staff, Great location, Pleanty of parking, I stay here often. August 27, 2014
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