Rated 4.0 out of 5.0 by Mannyorl Great Hotel
Went there on a quick stay before heading up to Canada and loved it. the hot tub was not producing heat, but everything else was above expectations.
June 15, 2013
Rated 2.0 out of 5.0 by BigSea22 Poor Overall
This hotel is requiring an enormous renovation and new management. I stay often and more than half of the time I need to switch rooms because something is broken (usually the lock, which is disconcerting). Noise is a huge problem. My last stay there I was in an interior room next to a sort of "cobblestone" hallway - someone pushed their cleaning cart along it at 2:30 AM! They push the newspapers under the door very early in the morning, and it is very noisy - not sure why, I have stayed at other hotels where I have never been woken up by this, but it happens everytime at this hotel. In general, the rooms are not soundproof.
Rooms often smell like smoke, the heating/air conditioning is extremely poor, the TV remotes take at least 2 button presses before changing channels, there is no consistency in ammenities (provision of waterbottles, mini fridges microwaves is sporadic), there is no conditioner provided (they provide that in hotels in THAILAND), room service doesn't have a portable debit machine (2013), food quality is poor. The only part of the hotel I like is the front desk staff who are very helpful and remember you.
New management is highly recommended.
June 4, 2013
Rated 5.0 out of 5.0 by KDLicious The People are key
A hotel is a hotel... you have different levels of comfort and amenities but what is really hard is to find the right people. They have found the RIGHT people. From the front desk with Terry and Jenny; room service with Rafik; the myriad of servers in the restaurant - sorry if I don't remember everyeone here; Chef, Yannick, Gerry, Catherine, Heather, Lee, I could go on. I even tried the Crowne Plaza next door for a more luxurious stay but the staff were severely lacking... so I immediately came back to my family away from home. Thank you all for making my stays homey. You are all greatly appreciated.
May 29, 2013
Rated 1.0 out of 5.0 by disgusted2 never stay there again
We decided to drive to Montreal to go to the St. Joseph Oratory. After driving for 8-1/2 hours we arrived at the Hotel. Later that evening (10p.m. or so) being tired decided to go to bed....I pulled back the sheets to discover HAIRS in the bed...can you believe the disgust we felt! Call front desk and explained the situation (so gross) - the staff arrived to change bedding 20 minutes later. Still felt creepy asking ourselves is this room "really" clean!
Reported our situation to front desk staff the next morning - who said they needed to speak to their manager. Later the second day afternoon we decided it would be nice to have a glass of wine - at the bar my husband was asked if we had "a priority club drink voucher"??? Well we do have a priority club membership BUT never was a voucher mentioned/given to us upon check-in.
So we paid full price for the bottle of wine - yes, I'm beginning to feel that we were fools to stay there.
Under our door the second morning was a certificate for a "free" buffet breakfast...which we did enjoy because the buffet was good and the breakfast staff were very hospitable.
Would we stay there again - NEVER.
May 20, 2013
Rated 5.0 out of 5.0 by TerriW Friendly staff and nice facilities
I stayed here on business. Nice staff who couldn't have been more friendly and welcoming. Room was clean, comfortable bed and breakfast choice excellent.
May 14, 2013
Rated 2.0 out of 5.0 by Trepie53 Outdated
The room was clean, which is good. Here were the odd little things that I didn't like.
There was a hallway on the way to my room, keypass was needed. It was older and didn't work all the time (although my key always worked). It was just a nuisance, though, since I could walk the long way around, which didn't need key access.
Ice machine near room was not working - no sign to indicate this.
In room coffee machine. There was only one package of "sweetener/etc" instead of two like every other hotel I've ever been at. Also, no tea, like every other hotel I've ever been at!
May 13, 2013
Rated 5.0 out of 5.0 by Pito My stay
My stay was just perfect and more than I was expecting. Thanks for all the staff that had made my stay memorable!
May 9, 2013
Rated 4.0 out of 5.0 by capucine mini bus
we were at your hotel for 1 night ( 4 persons ) every thing was o.k. reception, personnel, restaurant,. servers, room etc the driver on the mini bus was helpful and kind BUT the step to get in the bus is very too high for persons who are unable to jump in that bus. persons of 60 or 70 can't get in the bus. or persons who are shorter or overweight. It could be so simple to have a little bench to make the first step. Those benches are not expensives, $2.00 at the dollar stores. it is small and not heavy and don't take too much room. each bus should have one in case of need. hope the next time you will have it. Thank you
May 5, 2013