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Rated 3.8 out of 5 by 326 reviewers.
Rated 4.0 out of 5.0 by Friendly staff Staff at the front desk and bar were very friendly and helpful. May 20, 2015
Rated 5.0 out of 5.0 by Great overnight stay Had a late arrival flight so booked the holiday Inn, shuttle picked us up at airport, quick check in. requested more sheets and towels and they were delivered immediately, great service! Restaurant next day was setup for brunch so had to eat breakfast by 10am (was not aware) but staff were accomodating and let us do take out instead of having brunch, great breakfast.. May 20, 2015
Rated 4.0 out of 5.0 by Nice Hotel Very nice simple and cozy hotel. Very friendly and helpful customer service staff. Great swimming pool with different depth which is great for Kids. May 20, 2015
Rated 1.0 out of 5.0 by Poor housekeeping, old and run down hotel. I have really bad experiences with this hotel: - I came back from a long day and found my room not been cleaned. the front desk staff is not helpful at all, she just told me that they only have house keeping people during day time, and even tried to suggest that it must because I have the do-not-disturb sign hanging outside the door, well, it is not the case. It really upset me, when I have to deal with people having this attitude. - this hotel is really run down, the housekeeping is not doing their work. I try to attach 2 photos, one photo is on the carpet outside the room, this mark look like someone's throw up, it's there since the time we check-in and still there when we left. the other pic is in our bathroom. If the management just wants to do minimum maintenance then they should reflect on their room charge, I consider this hotel over priced. If I could I would ask for refund. May 17, 2015
Rated 4.0 out of 5.0 by good accomodations - poor experience at check-in and check out Very nice facility.....suites are very big and really nice......pool area and bar area very accommodating and pleasant.......... May 15, 2015
Rated 4.0 out of 5.0 by Beau lobby et cour centrale Bon dans l'ensemble mais les chambres ou corridors ne sont pas aussi soigne et bien entretenu. Chambre tres propre. Sentait l'odeur de cigarette dans le couloir. Avait reserve une chambre avec vue sur l'atrium, obtenu une chambre dans un coin perdu! May 11, 2015
Rated 2.0 out of 5.0 by great services but poor overall appearance I can say this location needs an upgrade badly it dates back to the 90's. the food at best was bland and very not typical to holiday inns . I don't feel like i would stay there in the future. May 11, 2015
Rated 1.0 out of 5.0 by staff not helpfull This is the 4th time in the last few years that i bring my sport team to stay at your hotel, we always stay because of the hockey tournament MONTREAL MELTDOWN being manager for a team requires me to be available to all players and parents and bring comfort, this hotel that was always pleasant and helpful. our experience this time was quite stressful! Upon check in, the gate didn't work to enter the parking lot ( this was a problem all weekend) my husband came to back up to park near the front entrance and smashed into a post...that was in the middle of nowhere. Because we were out of town guest, the vehicle required to be brought back to Ottawa. upon asking for help at the counter, we were referred to signing an accident report and were told to deal with their insurance. No sympathy what so ever was giving to us and even help was not offered. The car has over $6200 in damage, and we are not responsible to pay $500 deductable. This post should not be there and by the photos that we took, many vehicle had the same experience as us. Who is to blame? i believe the hotel is responsible for having planted a post in the middle of the parking lot. Upon leaving when ask how our stay was, i onformed the manager on duty that happened to be the manager of the hotel and he was not even aware that this accident took place, Where is the communication with the staff? We were left on our own to return to Ottawa with no brake light, flasher lights and part of the wing flopping in the wind, as well as intense frustration! Not Happy, the hotel is great and the kids really love staying there but as parents you wonder, Would i stay there again? my answer would be NO. What is something even more serious would happened, would the staff help in any way? I will contact the MONTREAL MELTDOWN to let them know of our experience to hopeful never put another family is this situation again, We are a family like many that live paycheck to paycheck and that $500 deductable will be hitting us hard! May 11, 2015
  • 2015-05-25T13:06:23.075-05:00
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