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Rated 3.8 out of 5 by 424 reviewers.
Rated 5.0 out of 5.0 by GREAT HOTEL I had a good night at this hotel. and did not have to worry about my bus durning the night. October 2, 2015
Rated 5.0 out of 5.0 by restaurant service the kitchen staff excellent even though the kitchen closed at 10:30pm the staff stayed late to prepare supper for 5 late night travelers burgers and fries at 11:15pm September 30, 2015
Rated 5.0 out of 5.0 by Great Hotel Friendly staff, great location, good restaurant and a quiet room made this business trip stop one to come back too. September 27, 2015
Rated 5.0 out of 5.0 by Check-in Greeted with courtesy at check-in, all amenities explained, given the layout of the hotel, i was also explained how to easily get to my room. The one issue with the hotel is the traffic in the area, plus, if you miss it, you can't turn around and get to it, there is long-winded way to getting back to it. September 27, 2015
Rated 4.0 out of 5.0 by great stay comfortable, quiet,clean CCC been staying at this hotel for 15 years or more;keep coming back great r value staff polite,friendly September 25, 2015
Rated 2.0 out of 5.0 by Don't show up even one minute before 3:00pm! I arrived early at the hotel, after a 3 hour train journey. No room ready come back in about 1.5 hours". No problem, had lunch at hotel restaurant, went back to front desk, "no room ready, check in is not until 3:00pm". Sat outside in the splash area to wait, it was a sunny day. Went back to front desk, "no room ready, check in is not until 3:00pm", it is 2:55pm, "Oh yes excuse me I do have a room". Do all the rooms suddenly become ready at 3:00pm. Why not be up front, just say you cannot check until 3:00pm save all the running back and forth. On a positive note the parking and shuttle to and from the airport was very good. September 24, 2015
Rated 5.0 out of 5.0 by Front desk staff were exceptional! I felt like I was being treated like royalty at check in. The staff were friendly, attentive, efficient and gave me a welcome gift and upgraded my room to a suite without my requesting anything special. They provided information about the local area and maps, as well as coordinating the shuttle service to the airport and to the metro. They were super! Unfortunately, the room was noisy because of the proximity to the air hockey and ping pong tables, which had players on them until after 1 a.m. Other noises came from kids screaming and playing in the pool until about 10 p.m. and then music from the bar until about midnight. It was not a restful stay due to all the noise, but the room itself was comfortable and clean, and front desk and courtesy shuttle staff were both fantastic. September 23, 2015
Rated 2.0 out of 5.0 by Needs upgraded We were there with our two kids. The splash pad and the pool was the best thing at the hotel. Other than that, I don't believe I will be staying here again. While taking a shower, I felt water leaking from the top and I looked up and the shower from the floor above was leaking. The room is outdated needs a major renovation. The bathrooms are so small, the tub and toilet and in a closed room, very small. The sink is just on the outside of the door. The one positive thing about the room, the size wasn't too bad and it had a small fridge and microwave. The major thing that turned me off about this hotel, the rat traps all around the hotel. I undestand that most hotels probably have them but this is the first time that I've ever seen any and so many. The hotel staff at the front weren't very smiley, could use a little cheering up. September 23, 2015
  • 2015-10-03T13:04:12.194-05:00
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