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Rated 3.4 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 by Good location and service Very close to airport, easy in and out for my type of business trips. A little loud in the room at the evening since windows are facing the swimming pool, other then that - perfect for me. February 25, 2014
Rated 1.0 out of 5.0 by rooms are old this is the first holiday inn in canada and it feels and smells like it. only good for the free long term parking if your flying out. asked for a wake up call so we could catch the shuttle to the airport but front desk forgot. February 14, 2014
Rated 1.0 out of 5.0 by don't stay here! this hotel is showing it's age, the heating in the room was poor, either too cold or too hot. the food in the restaurant is over priced and the service is the worst i have received in a long time, I was provided with a drink coupon at check-in, however my waiter wouldn't accept it as payment or provide any value for it. February 9, 2014
Rated 1.0 out of 5.0 by Aweful customer service. I received a receipt without partial credit card number information on it when I left. I had to call the hotel to request this for my office today. The woman that answered was very rude right from the beginning. We argued and I finally requested to speak to the manager like 5 - 6 times. When she finally put him on, I told him that the phone call was the worst call I've ever made. He apologised. The customer service people at the hotel need to be taught how to be polite and helpful. Next time I go through Montreal, I will not stay at this hotel. I don't need the headache in my busy life! January 16, 2014
Rated 4.0 out of 5.0 by Second stay at this hotel... We enjoyed our stay at the Holiday Inn, as always. The only complaint would be that the room that we stayed at this time wasn't as well maintained as our previous stay in December. But all in all, a good value, lovely hotel, great pool and rec area. Will definitely come back again and again!! January 15, 2014
Rated 1.0 out of 5.0 by Room wasn't prepared properly Shuttle bus driver was very in-polite. The guy at the counter that served me was a jerk. No spots left on shuttle bus when I tried to register for service. The room was missing many items and the guy at the counter said, "They gave my room away!" when payment had been already processed out of my account. The room service was fast, but the food was grease, gross and cold. I was very disappointed, because I usually have a great stay at the Holiday Inn. January 12, 2014
Rated 2.0 out of 5.0 by Huge Hotel, Staff Attitudes Need to Change Checking in on New Year's Eve was a tad bit hectic and that's to be expected. The on duty manager had my room key and docs already printed, and once I got through waiting 15 minutes to check in, it was a smooth process. This hotel is BIG. It's an impressive property and had I been there on business instead of pleasure, I'd have likely enjoyed the amenities it offers. First impressions are always key and we were let down when we got lost trying to find our room. The place is huge, and when we stopped a passing employee who walked out of a backroom door on where our room was at, he replied "How should I know, I just work here."...and just kept right on walking past us. It was one of those -did that just really happen?- moments in customer service. It left a sour taste in my mouth from there out the entire stay. The room was your standard Holiday Inn decor and make up, bed very comfortable, bathroom was great. However the heat in our room never seemed to shut off and the temp never dropped under 25 the entire time. We wound up opening a window to find a balance. Overall, this is nice property. But the impression the staff experience left me with, will result in me looking elsewhere next time near the airport I think. January 5, 2014
Rated 2.0 out of 5.0 by Average We stayed here for the free parking while we were on vacation. After reading the disclaimer and seeing the mess that was the parking lot, we decided to use the park'n'fly. There are much better hotels in the area. December 28, 2013
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