Rated 3.7 out of 5 by 190
Rated 5.0 out of 5.0 by Banjobilly A night in Montreal
In transit from Vancouver, overnight near Montreal's P.E. Trudeau airport, then VIA Rail Dorval to Kingston, Ontario.
I redeemed IHG Rewards Points for this one night stay. While I was returning from a business trip, this side trip to visit Kingston was at my own expense.
Arriving mid evening, i was acknowledged as a Rewards member and upgraded to a suite on the main level, looking in at the Courtyard. Lots of space. Too bad I was just there from the night.
Next morning, the airport shuttle took me to the Dorval VIA Rail station to catch the train to Kingston. (NOTE: If travelling VIA Rail Montreal - Toronto corridor, I recommend Business Class).
I recommend the Holiday Inn Montreal Aeroport - an opportunity to practise your French.
September 16, 2014
Rated 4.0 out of 5.0 by LehighValley1 Bathroom & outlets in kitchenette
Room / Bathroom renovated. Soap dish in shower missing, pulled out by someone but not replaced by H Inn. Need Bathmat in shower. Need more convenient placement of electrical recepticals in kitchenette at table. No ice in Ice machine, Otherwise room & facility Good.
September 15, 2014
Rated 5.0 out of 5.0 by pet1 Great Hotel
Friendly staff, great room service, great restaurant and bar service, will enjoy your stay.
September 15, 2014
Rated 4.0 out of 5.0 by MrsPastewski Holiday Inn Montreal Airport
My husband and I recently stayed here when arriving late one night and left before checkout the next morning. We did not eat or use any of the amenities. The two employees we encountered upon checking in and out were both very nice and checking in and out where both quick and easy. Our room was nice and clean with a king size bed (that was comfy) and a fridge and microwave. The bathroom was clean and there was shampoo and lotion from bath and body works. The one thing we didn't like about the room is that we really didn't control the temperature. We like it cold for sleeping and the thermostat only went down to a certain temperature and during the night actually shut-off. This piece (to me) is unacceptable because I think I should be able to control the temperature especially when I'm sleeping. The room was on the interior of the hotel so there was no window to open. If we could have opened a window that might have solved the problem. This hotel is not close enough to the airport to hear planes, so that is not a concern. Also, if you arrive late at the night, there restaurant is not open so there is no room service but there is a Tim Horton's close by.
September 11, 2014
Rated 5.0 out of 5.0 by Jeff7397 Don't be fooled by the location
Although the location suggests noisy, it was very relaxing. We stayed in one of the King Suites with a pool view on one side and courtyard view on the other side. Plenty of room. Kitchen area has only a coffee maker, sink, and microwave. Bring your own supplies if you want to use this area. I realize this area consists of largely french speaking folks, but be prepared for very limited english television. Front desk staff was very helpful and courteous and of course bilingual. On site restaurant is a wonderful atmosphere, however, we were disappointed in the variety and quality of the offerings vs. prices charged. We were so disappointed we did not eat on site again (or room service) for the remainder of our stay. My wife learned some folks got free breakfast and such depending on who you booked hotel through. We booked direct through Holiday Inn site and did not get breakfast. After our less than desirable dinner, we weren't interested in trying the breakfast offerings.
September 6, 2014
Rated 1.0 out of 5.0 by dr_faustus1 Never in my life
In this journey I stayed at the hotel twice (the night from the 18th to 19th of july and 5-7th of August). In the first staying (only for a night) there weren't any problems but the second time was a nightmare.
I had my reservation from the 5th to the 7th of August and everything was ok but we realized that we had to stay one night more.
On the evening of the 6th of August I came to the counter and there was a person called Gina who was ALONE with a long long line, having to answer the phone and deal with the customers at the same time. I asked her if there was room to be at the hotel for one more night and she told us that there were rooms but the problem was that she was alone and she couldn't fix it up to let us stay in the same room (without having to change the room#, so she asked me to go back the following day to the counter and fix it up with the people of the morning shift.
The following day I came to the counter and I was told by a person called George that there wasn't any vacancy. I complanied explaining to him that Gina had told us that there were room for us but he just told me that there weren't. He told me that Gina shouldn't have been alone at the desk as there should have been a supervisor with her because she was new and she didn't have enough permissions in the computer to see the vacancies for the following day.
I came back to my room to make another reservation and I found that in the internet there was vacancy at your hotel #2 rooms#. So I made a reservation and I came down to tell the people at the counter that I had a reservation.
This George assured me that there wasn't any vacancy, that it was common for the hotel to overbook it and that many times he has had to tell people at 12 in the night that there wasn't any vacancy.
He told me that I would receive an e-mail #thing that never happened# cancellating my reservation and that he advised me to cancel it because, otherwise the room would be charged to my visa.
I asked a claiming sheet #you seem not to have one#, I asked to talk to the supervisor, superintendent or whoever I could talk to but nobody came to explain that to me.
I also told George that I couldn't understand that if you overbook rooms why was I the one to leave the hotel and why wasn't the last person to come to the hotel #In case anyone doesn't appear the hotel would have had two fares#.
In the end I had to leave the hotel #having done a reservation# and go to crowne which was more expensive than what I had reserved at the Holliday Inn.
I don't understand how a hotel like this can have the following mistakes and all of them in me.
A) A person without enough permissions in the computer is left alone in front of a long line and customers calling at the same time. What if I arrive there to stay for 2 nights?
B) You offer 2 rooms in your web page when "theoretically" there wasn't any vacancy. YOUR WEB PAGE NEEDS REPROGRAMMING
C# In case it is true that you usually overbook rooms, I find it awful to find an employee who confesses that it is a common practice
D) In case, as it seems, you usually overbook, why you don't give the / a room to the first person with a reservation to come?. You would avoid many problems.
E) there are no claiming sheets or you cannot talk to the supervisor
Due to my job I have travelled a lot #it is the first time I see overbooking hotels# and the first time I found such clumsy people at a desk trying to give explanations to something I considered surrealistic
All in all, I don't know if I will make any reservation at a hollday Inn because I don't want to get there and find out that I don't have a room.
Thanks a lot and I hope you improve your service
September 2, 2014
Rated 2.0 out of 5.0 by mickey_toronto Avoid your stay here
Unfriendly room service staff
Too small and old rooms
September 2, 2014
Rated 5.0 out of 5.0 by Mikey C. Customer Service
As I have said in the past the Hotel is the only one I will stay at because of the Manager Sami and receptionist Jenny. They make your stay so very special. Thank you
September 1, 2014