Rated 3.3 out of 5 by 114
Rated 2.0 out of 5.0 by Jonathan12345 Nice room, bad service
I stayed at the holiday Inn, Montreal on Sherbrooke, with friends on July 3rd-6th. We booked 2 rooms.
After I had reserved both rooms a week or so in advance, I called while on route to let the hotel know we would be checking in late. We arrived a 1:30am, checked in with no problems. Upon inspection, my room was not clean. The bed sheets had not been cleaned and were tossed about, someone had been watching tv and left the remote on the bed beside propped up pillows.
A new room as given, no explanation, no apology.
When we checked the cars into the valet, they did not give us a ticket stub, which meant that when we went to retrieve the car it was a long hassle.
When we attempted to use the in room safe, it was not functioning and a repair man was forced to come.
Finally, the act that angered me the most. When I checked in i expressly told the front clerk that my girlfriend was coming in the next day, late afternoon. He had me write her name on a envelope with the time she would arrive so that a key could be given while I hosted a wedding party.
Not only did they not give her the key, they insisted that I had never told them, that I must have forgotten and had never made a computer entry, nor looked at the envelope taped to the desk beside the computer.
After 30 minutes of her attempting to reach me, I called and the staff found the envelope and again no apologies, nor did they clear the air.
She was late for her engagement, I was put in an ill light and forced to defend my actions. If not for my personal handwriting on the envelope it might have ended very badly.
I am disappointed with your hotel. I do not expect exceptional service, but these were simple requests, handled badly.
July 15, 2013
Rated 4.0 out of 5.0 by harley2013 Wonderful manager, very accommodating!
I stayed at the Holiday Inn Montreal Midtown for six nights. When I found out that my apartment was not ready, the manager was able to extend my reservation even during a busy time for the hotel which was very much appreciated. My only complaints are that housekeeping was very loud from 7am to 5pm especially with the vacuum. The room was clean but it was an average room, not like the ones I have stayed in before at the same hotel. But otherwise I had a pleasant stay and will stay here again on my next visit to Montreal.
July 13, 2013
Rated 4.0 out of 5.0 by harley2013 Wonderful manager, very accommodating!
I stayed at the Holiday Inn Montreal Midtown for 6 nights. The manager was great in getting me some extra nights to be able to stay when I couldn't move into my apartment as I had planned. My only complaints are that housekeeping was very noisy especially with the vacuum at seven in the morning and continued until five in the evening. The room I had was clean however, it wasn't as nice as other rooms I have had in the same hotel. Otherwise, I had a fantastic stay and plan to stay there again in the future.
July 12, 2013
Rated 2.0 out of 5.0 by Guest238 Overll Ok not great
I stayed in this hotel with lot of expectations but alas!!! Except the location of this hotel and breakfast which is really amazing, nothing was great. Hotel rooms and bathrooms were in bad shape. Not properly cleaned. Staff was rude and every time there was long wait in the elevators.
July 10, 2013
Rated 5.0 out of 5.0 by bobin great service
have been staying at this hotel for many years.. we stay here 2 times a year June & August. Staff remembers us every time we stay.
Rooms are clean and comfortable. very good location can walk to everything. Highly recommend this hotel
July 10, 2013
Rated 3.0 out of 5.0 by 1g4n Excellent lobby and resaturant
The lobby in this hotel is great and smells great as well,the staff at the front desk are very nice as well.I was impressed with the food in the restaurant along with the wifi in the restaurant(aces) and throughout the hotel.The dissapointing thing was that this hotel has an awesome pool and hot tub,but it closes at 6:00p.m. on Sundays and we only went for 1 night on Sunday night and looked forward to using the pool and that was one of the main reasons we picked this hotel,so maybe the pool should close at 10:00 or 11:00 because some people come from far out of Quebec and have a 10 hour drive to 24 hour drives and look forward to getting to this beautiful hotel but then they get their and find out the pools closed and their dissapointed and might not come back.They might not go back to any Holiday inn if they think their pools close so early.Consider that please,thats what people know what Holiday inns all about,customer service and pleasing the guests.
July 7, 2013
Rated 1.0 out of 5.0 by Tou2013 Old and small bathroom and cigarette smell
In general this seems like an old hotel, although the room seemed to be renovated the bathroom is still very small and old. I asked for an non smoking room but the one that they gave me had a notorious smell to cigarette, they changed me to another room but due that the hotel was full, the only option they had was to give me a King size bedroom instead of the doble room as I originally had booked.
June 30, 2013
Rated 5.0 out of 5.0 by Donna4 Great room and location
Room had a microwave and small refrigerator, newly renovated and very comfortable bed. There was a sofa and table for relaxing and room was spacious. Enjoyed our stay one of the better Holiday Inns we have stayed at although the traffic noise is a factor. If you want complete quiet it's not ideal but the location was fabulous, close to Metro and a grocery store a block away so we could enjoy breakfast in our room. Great little coffee shop downstairs so we could get good coffee for our breakfast..
June 28, 2013
Rated 2.0 out of 5.0 by NoHolidayInn Disappointed to say the least
Your hotel was selected as the conference hotel for the BiofuelNet Annual General Meeting, which I attended.
As a conference venue, and because I did not think to question the choice made by the organizers, I was disappointed to find that:
-the hotel was overloaded with bus loads of high school students at the same time, whose morning schedule coincided exactly with mine. The elevators were jammed always.
-my room on the 7th floor was in dire need of renovation. Carpet soiled, paint peeling. No proper desk to sit at to use my laptop, only a corner table. The blinds could not be closed so that I was awakened by the full sun shining in my east-facing window at 5 am each morning.
-my reservation was made for a king size, non smoking room. When I arrived, this was not available. I arrived just after lunch, and no room would be available until after 3 pm. With this three hour lead time, the hotel should have been able to accomodate my needs.
June 26, 2013
Rated 4.0 out of 5.0 by Sarma Excellent location, friendly staff
I just spent three nights in this hotel for a very reasonable price (mind you, there was a group booking deduction). It was an excellent experience: the staff were very forthcoming, the room was very clean and convenient, and, last but not least, the location is probably among the best in the city. It is located downtown and very close to the trendy and most interesting boulevard St. Laurent.
I should also mention an excellent swimming pool for people, who, like myself, like to do morning lap swims. It's one of the best such facilities in any hotel I've been to (and, I travel as many as 20-30 times a year).
The overall experience for me was very positive.
June 25, 2013
Rated 3.0 out of 5.0 by Shane123 Lack of service
I stayed in the hotel for the last itme June2013 and I went to get the ice from ice machine (which was 2 floors down) and found it broken and not working. I came to the room and called the front desk , they asked me to contact the restaurant, I called them and they said it is not their responsibility. I called th efront desk and they promised to bring the ice after 5 mintues. Someone came after my second call after 20 min. Not happy they way they deal with me as I am a gold member
June 23, 2013
Rated 4.0 out of 5.0 by Timmy55 Great location
Great location - steps away from McGill University, shopping and entertainment. Have made this a regular stay on visits to Montreal.
June 10, 2013
Rated 2.0 out of 5.0 by elpresident Room and parking
Did not get the room I reserved a long time ahead. Bed and pillows were not comfortable. I had to call room service to get towels. Long waiting time for parking valet service. I noticed that my car was scratched (on bumper). Being a regular customer at HI, I was very disappointed with this particular stay.
June 6, 2013
Rated 2.0 out of 5.0 by Lidge13 Watch out for parking
The hotel insofar as the room and amenities was fine. It was clean and staff were pleasant and friendly. It did take 15 minutes or so to check in as there were only 2 front desk staff members working and neither of them were particularly quick. We initially were given keys to a room that was not available so we had to go back down and get a new room. No big deal. The parking was the biggest disappointment. We learned at the front desk that parking in the Holiday Inn garage was an extra $26.00 dollars a night. That hidden cost made the overall price of the stay more than we wanted to spend. The Valet drivers were quick however very irresponsible in the driving of the vehicles. As we waited for our vehicle to arrive we heard multiples tires screech and saw a driver gun it through a narrow lane. We made sure to inspect our car before driving off. No damages but we were still annoyed. Overall, $181 seemed steep for this experience even in the heart of Montreal.
June 2, 2013
Rated 1.0 out of 5.0 by carogha very rude staff
the stuff in this hotel were very rude to me as after we checked out from our room i lost my husband and he had my purse and i had only 4 $ (and my 2 kids)that was not enough to make a phone call so i went to the hotel and asked them if i can make a phone call the answered me that i can not do it and if i want to make a phone call i have to use the pay phone i told the man there i have no money to call my husband then he answered me with a cold blood and no sympathy at all that he can not help me . I STAYED IN THIS HOTEL FOR 2 NIGHT (2 SEPARAT RESERVSTIONS)AND WHEN I ASKED FOR HELP THEY TREATED ME AS A THEIF I HATE THIS HOTEL
May 31, 2013
Rated 5.0 out of 5.0 by Kiki1 Just perfect
Will recommend this hotel to my companies and as well to my friends
May 12, 2013
Rated 5.0 out of 5.0 by George416 Excellent Value and Location
Excellent value for the money, great down-town location, fantastic staff, great hotel overall, and very comfortable room. We regularly travel to Montreal and only stay at this hotel, especially during the summer festivals: Jazz; Just for Laughs; Fireworks; etc. Last visit, we flew and did not drive. We also received a beautiful glass framed piece of art. It was too big for carry on and fragile. The concierge made it their mission to ensure we got this thing home safely by literally wrapping it in hotel towels, duct tape, and carboard - they had no bubble wrap and we did not know where to even try to find the stuff given that our plane was takling off the next morning. It and we arrived safely at home. Every time I look at the artwork, I am reminded of this hotel staff and the kindness and care they showed me and our family. Highly recommend the Holiday Inn Montreal Midtown.
May 10, 2013
Rated 5.0 out of 5.0 by fANDbMAN Best location in Down Town Montreal
This place is a excellent hotel and offers fantastic value and service I would stay here again and again! Its in the middle of Down Town close to anything you would want to do or see, has a good gym and huge pool, the food and bar are perfect and very friendly not to mention very well priced!
May 10, 2013
Rated 1.0 out of 5.0 by Ann38 Nightmare experience
This was my first visit to Montreal and we planned on going to the Jazz club around the corner. From there we went club hopping and I went back to the room at around 2:00 in the morning alone. My room card didn't work so I went to the front desk and they told me his VISA card had insufficient funds. I told them that was impossible, I knew how much was in the account- first clue. They would allow me back in the room to get my bag and I was forced to rent another room. When my friend came back at 3:00 am he came to the 2nd room and he needed his wallet -the hotel staff were threatening to call the police. I had it in my purse. We both ended up downstairs again at the front desk. I tried to pay with my VISA debit and they said I had insuffiicient funds -second clue. I managed to put the bar and roomservice tab on my Visa and pay through another debit account -we had ordered a bottle of dom perignon before we went out so our tab was over $500.00. They allowed us back into the first room. I couldn't sleep trying to figure out why our cards wouldn't work. Then it dawned on me that they were running our VISA debit cards like VISA cards. When we left the next day the front desk -new staff- said the staff member who booked the reservation made the mistake. That doesn't excuse the staff from the previous night because the cards specifically say debit right under the VISA logo. We spent a small fortune at the hotel and were treated like criminals. Worst night of my life started when I went back to the comfort of our hotel.......thanks for ruining my Montreal experience! I don't often get the chance to travel but my job is booking flights and hotels for others.
April 27, 2013
Rated 3.0 out of 5.0 by wanderotter Midtown hotel
Nice pool and gym and great location. Efficient but not particularly personable staff
April 24, 2013
Rated 2.0 out of 5.0 by Jacques23 Not at the level of other HolidayInn
The only very good point of this HolidayInn is the location. Truly outstanding if in montreal for business. But I must admit I am disapointed, did I get spoil by the very high quality of other HolidayInn? Maybe.
April 23, 2013
Rated 5.0 out of 5.0 by maria01 Good Feeling
Recently stayed for a family wedding..From the moment we parked the car,the greeting by the attendant was friendly and welcoming,cheerful and professional, and this is the feeling that has carried on by each individual we encountered at every station of their employment. Slightly disappointed that the rooms are not more modernized, site being downtown of a metropolitan city and the carpets in the rooms cleaner/more refreshed looking. Great stay overall.
April 21, 2013
Rated 1.0 out of 5.0 by Trish81 Ridiculous
We were 2 couples who stayed here for an liensing exam for myself. This motel was ridiculous for noise. People were all over the hallways shouting and screaming even after asking them to be quiet. Security was called, the police were called as well as a fight broke out between people then police cleared those visitors from their rooms. I had read the previous reviews for this motel but figured that it could not be that bad as some people may overexaggerate things as well as different weekends, different visitors. Unfortunately, i made a wrong choice. Location was suitable for where we needed to be. We stayed 2 nights and both nights we did not sleep. MY husband was in the washroom and had a cockroach crawl across his foot. He wasn;'t able to find it as it entered the bedroom so it was never found. We made a complaint to the manager and he refunded us one night for our experience but if you want to sleep this is definitely not the place to be.
March 25, 2013
Rated 1.0 out of 5.0 by Bibed NIGHTMARE!
I arrived at 3PM and I don't know if they were short of staff but I waited for an hour and a half to get to the lady behind the counter who first told me that there was no more room available even if I had made a reservation!!!!!
I finally got a horrible room with no fan in the bathroom, and the walls were so thin that I could hear the people breathing in the other room!
March 18, 2013
Rated 5.0 out of 5.0 by TommyP Always sure of a good stay.
Yet another visit to HIM Montreal. Whilst some rooms are in need of an decor update, it is a very comfortable and convenient hotel. Reception staff very helpful and Ace bar is great. Not too keen on food choice at the grill but this is my personal preference.
March 11, 2013
Rated 2.0 out of 5.0 by Mont47 Rooms not clean
Room did not meet my expectations for cleanliness.
February 11, 2013
Rated 4.0 out of 5.0 by DanMS Nice place to stay in Montreal.
This is my favorite place to stay in Montreal. It is at the heart of everything. The Symphony, the art museum, and the St Denis restaurant district are close by. Old Montreal isn't far. The hotel has a good restaurant, a nice, colorful lounge, and good rooms. I often have to change business plans and I have always found the staff to be gracious, helpful, and obliging. Recommended.
January 29, 2013
Rated 2.0 out of 5.0 by Bruce45 room not clean
Beer bottle cap greeted me at the door / unflushed toliet and long black hair all over shower and bathroom not what I signed in for / advised staff of my room condition not very suprised.
January 24, 2013
Rated 3.0 out of 5.0 by MRDVADER Good Location But they need some improvement
I visited hotel on business. The front desk staff was very good however late shift was quite rude when asked to check keys that didn't open room. The hallway is kind of noisy as you can hear almost every time someone is talking. Can heard other guests in their room quite clear.
I noticed there is no self parking and the fact the valet was quite unattended a few times.
Would be a better experience if they can pay attention to their guest needs.
January 22, 2013
Rated 1.0 out of 5.0 by sadCOSTUMER2013 really poor service
for been a menber or priority club always try on my trips stay o holiday inn but unfortunaly in this particular one was not a pleasent stay. you guys need to think the people in charge of the parking area how doesnt know the best way to give a fair service to the clients.
January 15, 2013