Rated 3.3 out of 5 by 114
Rated 3.0 out of 5.0 by AR22 Hit and Miss
After a long drive to Montreal for our first trip to visit Quebec, we were disappointed to find that the much-advertised Salt Water Pool was "unavailable" due to some sort of Chemical issue. While we won't debate that this was done with guest safety in mind, it would have been useful for the front desk staff to advise us of this upon check-in, or at least to have put it on the Hotel Information channel on our Room TV. Then we would not have planned an evening around getting changed to go up there and be told that it would be closed "indefinitely". We did speak with the manager and a breakfast offer and room bump was made as a token of payback so that was certainly appreciated #not as much by the kids as myself, but still a fair tradeoff#. Upon Checkout, we had many bags #underground Shopping was nearby# and I was told by the Concierge downstairs that No - I could NOT take one of the many rolling carts sitting right there - but he would immediately send up someone "right away" while the Valet simultaneously pulled out the car. So while I got the car as promised #tying up the whole entrance area for anyone trying to get in or out#, 15 minutes went by and my wife and kids are not yet down with the Bellhop, who never showed! I could not communicate with her because her cell didn't work in Canada. So eventually they were stuck dragging down many assorted bags across the length of the hotel and the lobby while people honked at my car for tying up the Valet so long. Do I need/want a Valet? No. Do I need/want a Bellman or even Concierge at my hotel? No. Never have. But when you don't have an option to get your bags out to your own car in a timely manner and not inconvenience other guests you pay what is asked #tipwise# and consider that part of the experience/cost of traveling to a downtown location such as the Holiday Inn - Montreal. Neither the Conceirge or the Valet or Hotel Management came out to see why I was clogging up the main and only access point to the hotel with my engine running. The other guests were simply forced to wait at length and I'm sure thinking of rude American stereotypes I'd rather not perpetuate.
So... Was this a good Hotel? The bar was rather interesting and the bartenders were friendly all weekend. The Breakfast was good. The room was comfortable enough. The view was interesting and we liked watching the Searchlight every night. Not wanting to unnecessarily take the car out of Valet it was a reasonable walk to the Place Des Arts Metro. But the poor checkout scramble left a bad taste in our mouths. If you are going to insist on having Valet only Parking and Bellhop only usage of carts, please make sure both are professional and ready to assist. Or just throw us the keys and let us grab a cart, we are all more than capable of doing both much more efficiently than this hotel was operating.
January 4, 2013
Rated 1.0 out of 5.0 by stephan68 Small disaster
I initially chose that hotel because of its convenient location in Montreal and my first stay at Christmas time which was OK. I would never have expected to have such a bad experience during the New Year's Eve period. On the arrival day I was told that I would be upgraded to an executive room on the 18th floor because the hotel was rather booked by young partyers who came for the New Year's Eve celebration.
I could not sleep during the first night because the so-called executive room was located just beneath an air-conditioning system pipe, they changed me then to a room located on 17th floor which was quieter. On the New Year's Eve evening the hotel had been turned into a "carouse palace" and the lift I landed in around 1:30 a.m. in the morning was plastered with vomit and full of drunk and vulgar youngsters.
Yesterday night, it took the room service nearly two hours to change a bottle of beer after a wrong brand delivery.
The outdated plumbery equipment and the stained carpets in the floors are details compared to the rest...
Good points to mention are their reception desk and concierge staff who do their best to cope with the circumstances and the breakfasts with good quality and fair prices.
January 2, 2013
Rated 1.0 out of 5.0 by Bellemarky Not recommended
At check in, as I was walking away, I realized I had not been given back my credit card, so had to return to the desk and ask for it. I was given it back without an apology.
Then, the first room I was given was still occupied - imagine how surprised the guest already there was when I opened the door.
I returned to the desk, was given another room - but no apology.
The ice machine was broken and was leaking water all over the floor - this was mentioned to a housekeeper and security guard in the hallway, but both just kept walking away.
December 15, 2012
Rated 3.0 out of 5.0 by Flytdeck Solid hotel in good location but is a bit tired
As a Holiday Inn property, this meets, but does not exceed, expectations. The rooms are large but very tired and are in real need of updating. Front desk service is good, other employees satisfactory. The coffee stop and gift shop will not charge purchases to the hotel room.
Cutting through the P2 garage and out the back door saves a fair bit of time when heading down to the main street.
Time to renovate!
Good pool and exercise area.
Bed covers need to be changed to duvets.
December 10, 2012
Rated 4.0 out of 5.0 by redsvb2012 Great food and lodging - need more wait staff
Only thing is restaurant a little understaffed for a Saturday evening & had to wait too long for service & meal.
November 30, 2012
Rated 2.0 out of 5.0 by Chris25 Bad One
Not a great experience. Booked a smoking room and ended up on a dump floor. Stayed here a few times previously, on other floors, and nothing was the same. They had parites on our floor for 3 days straight. Called for service a few times and waited a minimum of 35 mins each time for simple requests.
November 26, 2012
Rated 5.0 out of 5.0 by Gramma8 Super Room
We thouroughly enjoyed our stay this time, The room was large bright clean and very comfy.
Our only area we were not impressed with was the free breakfast which we only received a stub for one (we were there two days) and the choice in the restaurant could be more in line with your competitors.
Overall the stay was excellent , my husband was some one reluctant to stay here again after our last visit, but this visit changed his mind.
November 24, 2012
Rated 1.0 out of 5.0 by pescili wrong room, broke head condition, dirty room environment, hard to find outlet, problem with the bed sheet
When I was staying at the hotel, I booked Two room for 4 of us. I took a drive with my friend from toronto and was arrive at the hotel late and tired. I was hoping that I can have a good sleep. However, when I arrived, the front desk staff told me the computer system crashed and only able to check in manually. Then after a while, I was assigned 2 rooms at the 7th floor (and as a priority gold club number, no special greeting for this time, even not be mentioned at the front desk), when my friend and I was about to open the door of my room, there were people inside!!! All 4 of us feel extremely awkward. So we had to went back to the front desk again with our tired and angry mood, and they assigned the other two room at the same floor for us. The room's size was find, but the bathroom was not as clean as I though. Then we went out for dinner and went back, my friend figured out that his room's heater was broke! His room was extremely hot and then he had to went to the front desk again and changed room for the second time!!!!!!! Then I was going to charge my laptop and my cell phone, I found all the outlet or extend outlets under the table are not working, so I have to unplug the TV's and plug in my personal charger. The bed's cover sheet was full of static which made us very uncomfortable for staying. Over all, the experience was terrible!
November 19, 2012
Rated 2.0 out of 5.0 by MontrealBusiness12 Not the best Holiday Inn
I recently was in Montreal for a couple of days of business. I've had good experience in the past with Holiday Inn and so was looking forward to my stay with them again.
Unfortunately, the hotel had a major computer malfunction. While I understand and appreciate the difficulty of system failures, I was not terribly impressed by the staff. I arrived after 5:00 and the staff seemed to have no idea what to do. It seems to me a hotel would have contingency plans for such occasions. Rather, front desk staff had to go to the floors to see which rooms where available and then return to let the other staff know. While they did, those of us waiting for rooms had to wait in the lobby. Nothing was offered to us. In fact, I felt as if we were a greater inconvenience to the staff, despite none of us troubling them while they did their work.
After much time of waiting, I finally got to my room to discover that you can hear everything in the hotel. I could hear toilets being flushed in the neighbouring rooms, people talking and walking up and down the hallways, and even talking in the rooms next to me. I've never been in a hotel with so much noise!
Finally, I was not pleased with the hotels handling of my payment and receipt. I requested a receipt when I checked out and was informed that I would receive one by email in two days. Two days passed and my card was promptly charged, but no receipt. By the end of the week I called and was told a receipt should be sent by that Friday night. It is now a week later and nothing has been sent. It is interesting that they were so quick to process the payment, but so long to send a receipt.
There are much better hotels in Montreal. Other than the location, this hotel is certainly not worth it. Old, poorly constructed, and with staff who are less than courteous.
November 19, 2012
Rated 4.0 out of 5.0 by Pier Comfortable bed and great service
Comfortable bed and great service - Comfortable bed and great service
November 7, 2012
Rated 3.0 out of 5.0 by Apathy Very Noisy
I am a frequent customer of Holiday Inn and actually have never written a review before. I stayed at this hotel for a week with two other colleagues (3 rooms total). The hotel is clean and the staff was helpful. The hotel is centrally located downtown and is very convenient for nightlife and restaurants.However, the wall is paper thin and I can actually hear other guests speaking on their phone at night. It's also very noise when people in adjacent room uses the bathroom/shower. This makes sleeping very difficult.
The valet parking is also an inconvenient especially when you simply need something from your car. Parking is also not free (I think it's 26 bucks a night). The complimentary breakfast for business and priority club member is embarrassing.
I would recommend a different hotel if you have trouble sleeping due to noise.
November 7, 2012
Rated 4.0 out of 5.0 by caro1168 confortable beds but poor noise unsulation
Nice property and good location, comfortable rooms, courteous staff but terrible noise insulation in the rooms, you can hear everything in the room next door!
November 6, 2012
Rated 3.0 out of 5.0 by desperatemom12 horrible bathrooms. old and not clean
THE HOTEL HAS A GREAT LOCATION. STAFF IS GREAT.
BUT THE BATHROOMS ARE HORRIBLE OLD AND THEY ARE NOT CLEAN.
November 5, 2012
Rated 4.0 out of 5.0 by Lawjri Comfortable bed and great location
The room was clean and comfortable. Upon checking in on a Saturday night @ 10:00 PM I was a little nervous that I would get no sleep because guests a few doors down soundined like they were having a huge party in their room with much noise in the hallways. Thankfully, this group quieted down for the night and the room on the 9th floor was quiet and peaceful. Traveling with 2 teenagers, we did not eat in the restaurant or get room service , but the food in the Beanscene cafe was quite good. Being a priority club member didn't count for much at this hotel. At other Holiday Inn's I had recieved turn down service and late checkout. I think the only perk here was a free glass of wine or beer with the purchase of same which I did not utilize. Overall I was very happy with my stay here.
November 3, 2012
Rated 5.0 out of 5.0 by TJ28051 Very comfortable
I stay in this hotel every time I go to Montreal. The rooms are clean and the staff is very nice and helpful. I would recommend this hotel to all.
October 20, 2012
Rated 2.0 out of 5.0 by doma Poor front dest and room clean services
I reserved a non-smoking room but was assigned to a smoking room instead. There was no issue to change to a non-smoking room after calling the front desk. But the staff on the front desk was not courteous and never apologized for the mistake.
We stayed for two nights. After the fist night, they did not clean the room till late in the afternoon, after we called to request the cleanup service.
October 13, 2012