Rated 4.3 out of 5 by 32
Rated 5.0 out of 5.0 by SaschaSt 100% Recommended
I stayed in this hotel five times throughout 2013. These stays were mainly for seven days.
The central location of the hotel with its proximity to Belorusskaya Train Station and Tverskaya Blvd. makes it a great base for visiting customers around Moscow as well as doing sightseeing trips (the Kremlin is only a few short minutes away).
The rates and prices are ok for Moscow. All standards which are expected in a hotel like this are kept well.
One of the most positive features of this hotel is the friendliness and attentiveness of the staff. I specially complement the reception staff who despite having to deal with a large number of guests every day still manage to appear genuinely friendly and helpful.
The same is true for the restaurant and waiting (also room service) staff. One memorable moment was when one of the senior staff in the restaurant came to my table at breakfast to personally welcome me as she recognized me from previous visits.
When considering that friendly staff is not a guarantee in Moscow, sometimes not even in high-class restaurants, I must complement the management of this hotel to find such great people.
I am already looking forward to staying at this hotel for my next trip to Moscow in 2014.
December 4, 2013
Rated 4.0 out of 5.0 by WalterBB Another pleasant stay
A very conveniently located hotel, well appointed with great breakfasts and attentive staff
November 18, 2013
Rated 5.0 out of 5.0 by Granad good hotel
Nice hotel and great location. From the Belarus station and trains to the airport walk 7-10 minutes to the subway 3-5 minutes. Tverskaya 3-5 minutes. The staff is attentive. Breakfast is good
November 7, 2013
Rated 4.0 out of 5.0 by Tichoblin City center for business
Good location in a modern block near aeroexpress and metro
October 27, 2013
Rated 3.0 out of 5.0 by PandaUA Great location
This hotel is close to the Beloruskaya railway station (direct access to the airport of SVO) and good connection by metro to the center of the city.
I was with a friend who booked a room in standard and I booked one in Executive. It is a pitty to have to pay for internet connection in the room. And if I want to take my breakfast with my friend I have to pay extra in the restaurant because only access to the executive lounge is included.
October 4, 2013
Rated 1.0 out of 5.0 by Enrike Poor service & mind of staffs
I don't want to recommend Holiday Inn lesnoy in Moscow
I'm IHG gold member & stayed 4 times in this hotel,
the service qaulity is really poor & bad
frankly the location is the best for my office,
I just selected but I don't want to stay any more.
I visited first time on september of 2012,
I requested IHG membershoip to hotel staff but they forgot.
they missed my application. I claimed it but they just said
they didnot receve application form..
2nd visit on January of 2013,
I asked sunny side-up to egg cook to in the morning buffet
but he ( named Maxim ) rejected it because egg is out of
stock,, that time is 7:30 A.M. he didnot any excuse to me
& I asked again but he just sneered at me..
moreover he provided sunny side-up when some russian
woman asked to egg after 1 minite. therefore I thought that
he was a racist & wrote a claim letter to the hotel,
they didnot any reply to me during my stay.
& this hotel didnot provide complimentay water excxept first day,
although I am gold member. frankly I am a gold member in
Marriot chain, they are different.
4th visit on May of 2013,
Hotel staff input another membership number in my invoice,
I missed milage. therefore I requested to fix missing mile
through IHG internet on 15th of Jun, but they didnot fix it until
1st of Oct. they asked invoice copy 2 times, I sent 2 times
but they did do nothing. I sent claim letter several times,
I think that IHG is one of the best chain in the world,
but I changed my mind & I cancelled hotel booking
on Oct. Although the location is the best for me,
I want to go to another Hotel..
I was so disappointed with poor service of Holiday in
Moscow & Internet servie of IHG group.
October 1, 2013
Rated 5.0 out of 5.0 by CharlyFTT Short but very nice.
We chose the Holiday Inn Moscow Lesnaya for it's central location, as we were only for one night in Moscow because it wasn't our final destination. The location was indeed perfect: central and still quite enough for relaxing. The staff was very attentive to our wishes: for example as we asked to get slippers, we only waited for max. 5 minutes to get it on the room. Though we didn't have breakfast there, we had our dinner at the hotel restaurant and can only advise it to the guests: professional staff, good food and reasonnable prices for Moscow.
All in all, this hotel offers all what we could expect of an Holiday Inn.
September 8, 2013
Rated 4.0 out of 5.0 by Omer45 superb location
The best choice of the most convenient location of Moscow
September 4, 2013