Rated 4.2 out of 5 by 37
Rated 5.0 out of 5.0 by Thousand and One Nights Excellent Staff
The backbone of any hotel is the Staff and as someone who spent over a hundred nights at IHG properties last year, I can say this property has the best staff I have ever seen. They were polite and professional at all times. Any request I had was handled thoroughly and promptly. The room was always spotless. The food in the restaurant was excellent. The desk team was willing and able to help with all of my needs.
February 23, 2014
Rated 5.0 out of 5.0 by Vasyl Nice stay in god location
Good location of the hotel in Moscow in line with warm reception by the hotel staff, efficient solution of the circumstances by the professional team gave very positive impression as well as the desire to stay next time in the same hotel, while visiting Moscow
February 22, 2014
Rated 4.0 out of 5.0 by Lucag71 Very nice hotel
Perfect location near to' metro station and near to' center city
February 10, 2014
Rated 5.0 out of 5.0 by Alexash Excellent price for the value
Very good location (metro is near - 2 min. by walk), room was clean and staff was warm and welcome. The process of check-in was easy, reception staff explained all the details for the room and all conditions. Really quick and easy check-in and check-out processes. I used in-room bar for some light food and water, in overall the bar's offer was average, but renewed every day.
February 2, 2014
Rated 5.0 out of 5.0 by Alex Palatnik Excellent Staff and Very good hotel
Excellent Staff, especially front desk and room service. Very good hotel,
January 30, 2014
Rated 4.0 out of 5.0 Nice and clean
Nice hotel with good connection to subway. The only negative point is noisy AC...
November 21, 2013
Rated 5.0 out of 5.0 by Aberan Suchesvsky
Staff very friendly & courteous
Good Lounge facilities
Would be nice to have a nicer fitness center / sauna / spa
November 11, 2013
Rated 4.0 out of 5.0 by SRIT Comfortable. Reasonable location
Overall the experience was good. Two bad experiences.
1) When I went to change currency, the lady was on the mobile phone and I tried to talk to her but she waved me off and was not interested. I went to the bank.
2) Rang a tour company and wanted to do a tour. Could not work out the location. The tour lady said to go to front desk and they would help. When I went there, the lady on said to call them and talk to them. She also said they should speak English and it want cost me much to call them. I walked away and did not go to the front desk when she was on.
The location is reasonable. Moscow is not the most tourist friendly place to travel. But most people took their time to help and give directions. Unfortunately cannot say the same to the front desk staff and the currency exchange lady. The taxi lady was very helpful. So was the trainee. The rest were not tourist friendly. At least gave the impression that they were too busy and could not be bothered.
October 30, 2013