Rated 4.2 out of 5 by 37
Rated 4.0 out of 5.0 HIDDEN CHARGES
By Moscow Standards - a very nice hotel.
PROS: (1) Comfortable Rooms at a Fair Price; (2) Good Location; (3) Friendly Personnel
CONS: (1) No Air Conditioning in the Room; (2) Overpriced Breakfast; (3) Overpriced Wi-Fi; (4) No Bottled Water in the Room (except that in an overpriced bar)
Dear Svetlana and Marina:
It takes time, effort and good service at a reasonable price to build long-term Customer Relationship that leads to Loyalty.
Yet, it does not take any time or effort to loose such a Loyal Customer. The easiest way is to charge him $40.00 for his breakfast.
October 6, 2013
Rated 5.0 out of 5.0 by SarahN Fantastic Service
The staff made this stay relaxing, the service that Tatiana, Ayn, Anastasia and Shakhnoza was warming and professional. The food was really good and the choice was just right. The room was comfortable and made working in pleasant and not cramped. I would recommend staying here on business or pleasure.
October 2, 2013
Rated 3.0 out of 5.0 by Travel62 Light and Shadow
The room need new furniture, the bathroom need renovation, it was generally cold inside the room (aircondition is just for cooling and the heating wasn't working at this period of midth September), bathroom with very old window, very bad smell out from bathroom, the air condition noising but could be quickly repaired, Lobby bar / caffee is in the evening a big smoking lounge, what makes it impossible to use this facility as nonsmoker, service should give more attention, fairly good front desk
September 30, 2013
Rated 5.0 out of 5.0 Thank you
I would like to thank all staff, everybody who take part in this wonderful present on my wedding day. Everything was unbelievable . And I will highly recommend all my friends to spend here lovely days of Life. thank you
September 25, 2013
Rated 5.0 out of 5.0 by Piddyprelude Overall comfortable stay
Use this hotel to stay in during my work every year in Moscow.
Good location, close to centre but not too close. Short walk to very efficient Metro.
Hotel is comfortable and restarant good to use if staying in the area. All staff friendly and can cope well with a non russian speaker :-)
September 23, 2013
Rated 5.0 out of 5.0 by GBro Great Hotel
This hotel is my prefered hotel in Moscow and I stay there twice a month for several years now. The staff at the hotel is always friendly and ready to assist. The service is great and the rooms are clean. The hotel has business lounge at the 13 floor which is opened 24 hours per day and it is quite convenient. I really have nothing to add except of the thanks to the hotel staff for their hard work and great hospitality.
September 21, 2013
Rated 5.0 out of 5.0 by SarahN Amazing Service and Nice clean hotel
The hotel is clean, the rooms are clean and my stay was comfortable. Easy access to the Metro, making getting into the city fairly easy. The staff were amazing, could never do enough to make my stay all that more relaxing. I would definitely stay here again, for either business or pleasure.
September 17, 2013
Rated 4.0 out of 5.0 by Paul1962a Good place to visit Moscow
The hotel is comfortable and quite busy, it is very close to a Moscow Metro which allows you quick access to most of Moscow, I enjoyed my stay and would be happy to stay again,
September 14, 2013
Rated 4.0 out of 5.0 by duffalparis Very good hotel - good location
This hotel is not central but very well located near the Rijskaya Metro Station (line 6).
The hotel is modern and nice and amenities are nice.
Poor recognition of Elite status especially regarding late check-out.
July 9, 2013
Rated 3.0 out of 5.0 by Gaja Elevators
When overcrowded the elevator gives a signal. One person has to leave than the elevator. The doors closes but as soon as the person who left pushes again the buttom for a new elevator, the doors go back open. This happened 3-6 times on the same floor before the person who left understood that he had to wait for a few seconds. This happened therafter on each level (17 times) since more and more people were waiting on a not coming elevator. It has token 16 minutes before the elevator arrived at my floor (17th) and therafter 14 minutes before I arrived at my level. In the meantime the congress already started. Please change this system or gives at least the possibility to use the treps in such cases. Now you can leave via the trephall, but it is not allowed to enter back on your level.
July 5, 2013
Rated 4.0 out of 5.0 by jc841 A good place to stay in Moscow
Our stay was really great. The room was clean and we had everything we needed there. My mom had her birthday during our stay and that day when we came back from the city a piece of cacke with "Happy birthday" from the hotel was in our room. That detail really made a good impression on us. Thanks!
June 4, 2013
Rated 4.0 out of 5.0 by Kevin1961 Okay but lacking a little something
As we went with an organised tour we were not given the choice to choose a non-smoking room, when we arrived the smell of smoke was overwhelming although I believe this has now changed as the new smoking rules now apply.
The rooms were comfortable and the staff were friendly enough with the odd exception however the dinning room is not big enough for the amount of guests and we felt rushed at the evening meal and there was a lack of places to relax to have a drink and socialise with the other members of our party in the evening. Very short sighted of the hotel I feel.
Otherwise loved Moscow and tour company were great would still recommend both to others.
June 3, 2013
Rated 4.0 out of 5.0 by marpol Very nice staff
I experienced a very nice stay in the hotel. Very polite and helpful staff always smiling. Very nice breakfast in the restaurant. Rooms standard, internet in the room free of charge could be a good idea. Little overpriced as in Moscow, but that's the situation there.
May 19, 2013
Rated 1.0 out of 5.0 by JohnyDepp12 Small and strange things that makes feel disapointed
Unfortunately in room number were a number of problem with shower (water flows very slow and 3/4 were oppresed).
The next thing is that we've got a compliment from Holiday Inn. Thank you, but it would be nice to ask us whether we dring champagne or not.
Also it was a big surprise, that we couldn't upgrade room category to higher one... It looks a bit strange.
May 18, 2013
Rated 5.0 out of 5.0 by yaox great service
Comfortable staying especially with Priority Club Rewards advantages.
May 5, 2013
Rated 4.0 out of 5.0 by Bernard7 Comfortable hotel
The room for Priority Club members was excellent - clean, large and very comfortable bed. The surroundings look dated but very close to tube station - Wifi in bedroom & mini bar very expensive so be aware. Free wifi in the lobby. We did not have breakfast so cannot comment. Reception staff was very helpful when our cab tried to charge us 9000 Roubles for a fare that should have been less thab a thousand, so thanks again. I recomend the hotel its location & the staff.
April 14, 2013
Rated 5.0 out of 5.0 by Brygorios Quite nice room and goog breakfast
The room for Priority Club members was excellent - clean, large and comfortable. The surroundings of the hotel look a bit like from past age but near-by metro station gives you possibility to avoid traffic jam. Breakfast in hotel restaurant was also quite good, staff nice - so I recomend the hotel if you are willing to pay a little bit more for a stay.
April 1, 2013
Rated 5.0 out of 5.0 by Anovikova Do you like feeling at home?
I did enjoy my sojourn at Holiday Inn Suschevsky, 'cause the atmosphere of "sweet home" predominates in the air itself. Amiable personnel, delicious food, cozy appartment and the bouquet of splendid emotions. That is exactly a place I long for staying at.
March 29, 2013
Rated 5.0 out of 5.0 by Chekisst Great service and great relax.
It was really good, silent and peaceful night. I recommend this hotel to everybody who came to Moscow.
March 25, 2013
Rated 4.0 out of 5.0 Good atmosphere
Magnificent sympathetic staff. Favorable conditions for work and negotiations.
March 4, 2013
Rated 4.0 out of 5.0 by Gershon Business Lounge
Business lounge was not as expected - especially at evenings and night: coffee machine worked only occasionally and food (cakes, cookies and similar) were below my expectations or missing at all.
February 28, 2013
Rated 5.0 out of 5.0 by MS68 Victor and Victoria - great team!!
On arrival check in was very busy, but the manageress soon came behind the desk and dealt with me (made me feel special as PE Reward member).
I got my PE upgrade to exectuve room, without asking, and found the whole check in process ok in what were very busy times.
Room was fine, with compliementary fruit and soft drinks, appreciated after a long journey.
Executive lounge is ok, but bar is better - especially enjoyable with Victor, who my collegues and I have made friends with over several stays. He makes you feel very welcome, speaks great English, and is both attentive and charismatic.
Victoria is a welcome addition to the team and was a very friendly and efficient server. We all enjoyed some good humour and great service.
It was a little smokey in the bar area (and I can see how many appreciate the ability to still smoke inside), but it does leave you smelling of smokoe - but this will eventually clear once the smoking ban is rolled out in Moscow.
PIllows need to be a bit bigger please?
February 19, 2013
Rated 4.0 out of 5.0 by Hosslinger Solution driven
In addition to my score I would like to mention that the staff, especially at the reception, was very supportive and solution driven. Extremely friendly and helpful even if they've been confronted with a challenge.
February 12, 2013
Rated 5.0 out of 5.0 by Alex Palatnik Very good hotel and very pleasant team
I stay in the hotel every second week, the location is very close to the city centrer and next door to a metro station. Excellent hotel staff, very pleasant and kindly. Especially a front desk and a restaurant team. The hotel atmosphere is very warm which brings me a willing to come back.
February 5, 2013
Rated 5.0 out of 5.0 by OhioMark great staff
Everyone seemed to have a smile, I arrived with a large group from CCUSA, when i stepped up to the rewards check in, I was greated right away with a smile, and was offred a nice upgrade.
Room was nice, and staff was better
January 19, 2013
Rated 1.0 out of 5.0 by Vlad Nightmare
Stolen pack of cigarettes, DND avoided by staff (knocked my door despite the DND sign), wake up call 6:40 am vs requested 7:40 am, a nightmare stay that is only mitigated by the nice sr. level front desk staff. Cannot be worse. @ Holiday Inn guest relations, please contact me on that.
November 27, 2012
Rated 1.0 out of 5.0 by Zhana Zhana
It gives impression that all staff got the same bad training from the same bad trainer. It was extremely annoying, irritating and discomfortble. Just a few examples: House -keeping knocked my door 3 times in a row one day @ 7 am, screaming "Can I clean your room!", while the _Do_not Disturb_ card was hanging outside the door. Whatever you order either in the room-serivce or in the main restaurant down, will be served in a wrong way and delay. Example, you ask for room-temperature caned juice without ice, tea with lemon, and pancakes with souce separate--they will serve a glass of juice half-full of ice, tea without lemon, and pancakes swimming in the sauce. When you would ask for a lemon and spoon and fork and knife so you could eat pancakes, they will bring lemon, and your question _what about the spoon and fork?_ they always would reply "Oooooh, I FORGOT.....!". So then they will come back and bring a knife but not a spoon... so everything gets cold, and you have to catch a waiter 10 times in 1 hours just to have a cup of tea in a normal way.....Reception staff is the same! As if they did not speak neither English, nor Russian--THE MOST PAINFUL EXPERIENCE I HAD THROUGH ALL THE HOTELS AND COUNTRIES.... THERE IS A ROOM--BUT THERE IS NO HOTEL.!
November 13, 2012
Rated 5.0 out of 5.0 by Michael2007 Professional staff and great service
Everytime I go to Moscow, I usually stays at Holiday Inn Suchevsky because the staff are all professional.
Especially when I stayed in the beginning of November, I had some problem leaving my raincoat in the lounge on the 13th floor in the evening. When I visited the lounge on the next morning for that coat, I could not find it anynore.
A young man in the lounge listened to me and assured that it will be soon resolved. He arranged some security staff to go through the video camera in that room to see what happened.
As a matter of fact, the coat was returned to me within 5 minutes after that!
When I tried to thank him, he simply said that it is only his pleasue to serve customers.
His name was Vasilly. I wanted to say thank you in this way.
November 11, 2012
Rated 5.0 out of 5.0 by Nikolaas great smile
just a good place to stay at Moscow and very nice smile on reception :)
October 27, 2012