Rated 4.2 out of 5 by 55
Rated 5.0 out of 5.0 by arkady39 Great hotel, good value.
This hotel is perfect for staying downtown Moscow. Good value, fast interent, 24 hour bar/coffee and right by subway.
July 1, 2014
Rated 5.0 out of 5.0 by wekan Clean
Stayed a total of 4 nights. The hotel is conveniently located near an MRT station, food outlets and some shops. Suitable for family stay.
June 16, 2014
Rated 5.0 out of 5.0 Friendly and Helpfull
The best feature of the hotel I found was that the staff were very friendly and helpful and this was from all areas of the hotel - I interacted with all areas from doorman, concierge, housekeeping, front desk and restaurant.
June 8, 2014
Rated 4.0 out of 5.0 by NG CM Goodsize bedroom and clean toilets
Goodsize bedroom, clean toilets and reasonable breakfast spread. The bread could be better.
I wanted to use the room refrigerator to store mymedicine but the front desk receptionist wanted a 5000 roubles cash deposit or to roll my credit card. When I gave them my credit card, the front desk said they would have to levy a service charge of US$1 to 2 even though I may not consume anything in the refrigerator as the charge is levied by the credit card company. I do not like being levied a charge for getting the key access to the refrigerator even for not consuming any item in the refrigerator. This is a ridiculous service fee which I have not come across in my entire travelling experience worldwide. Hence I did not put any cash deposit nor let them roll my credit card.
June 5, 2014
Rated 5.0 out of 5.0 by Lottie60 Lovely, Lovely Staff
Stayed for two nights then moved to a hotel nearer the airport now wished we had stayed for all 3 nights. Great staff and service. Easy access to Red Square.
May 29, 2014
Rated 3.0 out of 5.0 by Aberan Disappointing service for Platinum Member
sorry to report about my last experience
NO recognition for Membership status !
May 13, 2014
Rated 4.0 out of 5.0 by pair211 Holiday inn as you expect
The hotel is the upper end of the HI chain. Everything in the hotel was clean and sparkling, expect the room windows which looked as if they had not been washed for years, but I suspect that this was from spary from the elevated road infront of the windows a few floors down.
Was lucky being a platinium member as I got an upgrade to a suite, so loads of room, really nice. Bed was comforatable and there was a large bathroom too.
Hotel is not in town so a bit of a drag to get into the centre for sightseeing. However, you are only a few mins walk to nearest metro station and about 20 mins from Red Square the "heart of the city". It has another advantage being a bit out of town as the rate is a bit cheaper than closer in. So if you don't mind using the metro a very good choice.
Staff were very friendly and helpful with direction requests etc. Breakfast in the Exec lounge was OK with hot and cold choice of food and drinks. Free drinks and snackes also in the lounge all day.
The only problem was the "free" internet, it was not very stable and at times it was soo slow to be PAINFUL (down to less than 1 mbit/Sec!!!) The only comment that the front desk made when I checked out was it must have been everyone was using it. Well if its free they should ensure there is sufficient bandwidth to give an acceptable user speed!
So I would go back if and when I am in town but you need to be game to use the Metro or you will be stuck here or have to pay for taxis etc to get around!
May 3, 2014
Rated 4.0 out of 5.0 by Norwegian visitor Nice hotel
Nice hotel, comfortable room and good bed. I had a standard room, which I think was a large room - with both a king size bed, a sofa and a big desk with comfortable chair. Large bathroom with bathtub :D
Great staff, nice and welcomly both the receptionist and the waitresses, being met with a beautiful smile and "Good morning" when you come to breakfast is very important for a good start of the day. No matter how busy it was in the diningroom the tables was always cleaned. Houskeeping staff did an excellent job and I looked forward to come back to my room in the evenings.
The hotel also have great gym facilities.
Short way to the Metro station where in less than 20 minutes you will be downtown.
Unfortunately the food experience was not up to the standards of the rest. I had one stay in November and one in April and the breakfast have become better - yes. But I still miss fresh bred, all types of bred were dry and hard - all days - Tuesday - sunday. Both my stays I have been on conference an eaten lunch and dinner at the hotel. This needs both an update and to be changed between the meals. Only the hotmeals were different from one meal to the next. And also here - fresh bred please.
Overall, I would reccomand this hotel for holiday visitors who mainly will eat outside the hotel. The conference area is also very nice, but choose lunch/dinners outside the hotel.
Exept the food it is a very good hotel.
April 30, 2014
Rated 4.0 out of 5.0 by Radzia Moscow
the location and food are very good
The staff also very good
April 23, 2014
Rated 5.0 out of 5.0 by Tinkohav Friendly Staff and nice rooms
I was very happy with the staff and the cleanliness of the room.
the room itself was renovated and comfortable.
Restaurant had a variety of dished and the Bar was a nice option at late hours.
I also had access to the executive lounge on the 13th floor, very nice breakfast buffet and variety of drinks.
during the day it's open till midnight- good option if you're lazy to find a vending machine and just want something to drink.
March 24, 2014
Rated 5.0 out of 5.0 by Thousand and One Nights Excellent Staff
The backbone of any hotel is the Staff and as someone who spent over a hundred nights at IHG properties last year, I can say this property has the best staff I have ever seen. They were polite and professional at all times. Any request I had was handled thoroughly and promptly. The room was always spotless. The food in the restaurant was excellent. The desk team was willing and able to help with all of my needs.
February 23, 2014
Rated 5.0 out of 5.0 by Vasyl Nice stay in god location
Good location of the hotel in Moscow in line with warm reception by the hotel staff, efficient solution of the circumstances by the professional team gave very positive impression as well as the desire to stay next time in the same hotel, while visiting Moscow
February 22, 2014
Rated 4.0 out of 5.0 by Lucag71 Very nice hotel
Perfect location near to' metro station and near to' center city
February 10, 2014
Rated 5.0 out of 5.0 by Alexash Excellent price for the value
Very good location (metro is near - 2 min. by walk), room was clean and staff was warm and welcome. The process of check-in was easy, reception staff explained all the details for the room and all conditions. Really quick and easy check-in and check-out processes. I used in-room bar for some light food and water, in overall the bar's offer was average, but renewed every day.
February 2, 2014
Rated 5.0 out of 5.0 by Alex Palatnik Excellent Staff and Very good hotel
Excellent Staff, especially front desk and room service. Very good hotel,
January 30, 2014
Rated 4.0 out of 5.0 Nice and clean
Nice hotel with good connection to subway. The only negative point is noisy AC...
November 21, 2013
Rated 5.0 out of 5.0 by Aberan Suchesvsky
Staff very friendly & courteous
Good Lounge facilities
Would be nice to have a nicer fitness center / sauna / spa
November 11, 2013
Rated 4.0 out of 5.0 by SRIT Comfortable. Reasonable location
Overall the experience was good. Two bad experiences.
1) When I went to change currency, the lady was on the mobile phone and I tried to talk to her but she waved me off and was not interested. I went to the bank.
2) Rang a tour company and wanted to do a tour. Could not work out the location. The tour lady said to go to front desk and they would help. When I went there, the lady on said to call them and talk to them. She also said they should speak English and it want cost me much to call them. I walked away and did not go to the front desk when she was on.
The location is reasonable. Moscow is not the most tourist friendly place to travel. But most people took their time to help and give directions. Unfortunately cannot say the same to the front desk staff and the currency exchange lady. The taxi lady was very helpful. So was the trainee. The rest were not tourist friendly. At least gave the impression that they were too busy and could not be bothered.
October 30, 2013
Rated 4.0 out of 5.0 HIDDEN CHARGES
By Moscow Standards - a very nice hotel.
PROS: (1) Comfortable Rooms at a Fair Price; (2) Good Location; (3) Friendly Personnel
CONS: (1) No Air Conditioning in the Room; (2) Overpriced Breakfast; (3) Overpriced Wi-Fi; (4) No Bottled Water in the Room (except that in an overpriced bar)
Dear Svetlana and Marina:
It takes time, effort and good service at a reasonable price to build long-term Customer Relationship that leads to Loyalty.
Yet, it does not take any time or effort to loose such a Loyal Customer. The easiest way is to charge him $40.00 for his breakfast.
October 6, 2013
Rated 5.0 out of 5.0 by SarahN Fantastic Service
The staff made this stay relaxing, the service that Tatiana, Ayn, Anastasia and Shakhnoza was warming and professional. The food was really good and the choice was just right. The room was comfortable and made working in pleasant and not cramped. I would recommend staying here on business or pleasure.
October 2, 2013
Rated 3.0 out of 5.0 by Travel62 Light and Shadow
The room need new furniture, the bathroom need renovation, it was generally cold inside the room (aircondition is just for cooling and the heating wasn't working at this period of midth September), bathroom with very old window, very bad smell out from bathroom, the air condition noising but could be quickly repaired, Lobby bar / caffee is in the evening a big smoking lounge, what makes it impossible to use this facility as nonsmoker, service should give more attention, fairly good front desk
September 30, 2013
Rated 5.0 out of 5.0 Thank you
I would like to thank all staff, everybody who take part in this wonderful present on my wedding day. Everything was unbelievable . And I will highly recommend all my friends to spend here lovely days of Life. thank you
September 25, 2013
Rated 5.0 out of 5.0 by Piddyprelude Overall comfortable stay
Use this hotel to stay in during my work every year in Moscow.
Good location, close to centre but not too close. Short walk to very efficient Metro.
Hotel is comfortable and restarant good to use if staying in the area. All staff friendly and can cope well with a non russian speaker :-)
September 23, 2013
Rated 5.0 out of 5.0 by GBro Great Hotel
This hotel is my prefered hotel in Moscow and I stay there twice a month for several years now. The staff at the hotel is always friendly and ready to assist. The service is great and the rooms are clean. The hotel has business lounge at the 13 floor which is opened 24 hours per day and it is quite convenient. I really have nothing to add except of the thanks to the hotel staff for their hard work and great hospitality.
September 21, 2013
Rated 5.0 out of 5.0 by SarahN Amazing Service and Nice clean hotel
The hotel is clean, the rooms are clean and my stay was comfortable. Easy access to the Metro, making getting into the city fairly easy. The staff were amazing, could never do enough to make my stay all that more relaxing. I would definitely stay here again, for either business or pleasure.
September 17, 2013
Rated 4.0 out of 5.0 by Paul1962a Good place to visit Moscow
The hotel is comfortable and quite busy, it is very close to a Moscow Metro which allows you quick access to most of Moscow, I enjoyed my stay and would be happy to stay again,
September 14, 2013
Rated 4.0 out of 5.0 by duffalparis Very good hotel - good location
This hotel is not central but very well located near the Rijskaya Metro Station (line 6).
The hotel is modern and nice and amenities are nice.
Poor recognition of Elite status especially regarding late check-out.
July 9, 2013
Rated 3.0 out of 5.0 by Gaja Elevators
When overcrowded the elevator gives a signal. One person has to leave than the elevator. The doors closes but as soon as the person who left pushes again the buttom for a new elevator, the doors go back open. This happened 3-6 times on the same floor before the person who left understood that he had to wait for a few seconds. This happened therafter on each level (17 times) since more and more people were waiting on a not coming elevator. It has token 16 minutes before the elevator arrived at my floor (17th) and therafter 14 minutes before I arrived at my level. In the meantime the congress already started. Please change this system or gives at least the possibility to use the treps in such cases. Now you can leave via the trephall, but it is not allowed to enter back on your level.
July 5, 2013
Rated 4.0 out of 5.0 by jc841 A good place to stay in Moscow
Our stay was really great. The room was clean and we had everything we needed there. My mom had her birthday during our stay and that day when we came back from the city a piece of cacke with "Happy birthday" from the hotel was in our room. That detail really made a good impression on us. Thanks!
June 4, 2013
Rated 4.0 out of 5.0 by Kevin1961 Okay but lacking a little something
As we went with an organised tour we were not given the choice to choose a non-smoking room, when we arrived the smell of smoke was overwhelming although I believe this has now changed as the new smoking rules now apply.
The rooms were comfortable and the staff were friendly enough with the odd exception however the dinning room is not big enough for the amount of guests and we felt rushed at the evening meal and there was a lack of places to relax to have a drink and socialise with the other members of our party in the evening. Very short sighted of the hotel I feel.
Otherwise loved Moscow and tour company were great would still recommend both to others.
June 3, 2013