Rated 4.0 out of 5.0 by Gershon Business Lounge
Business lounge was not as expected - especially at evenings and night: coffee machine worked only occasionally and food (cakes, cookies and similar) were below my expectations or missing at all.
February 28, 2013
Rated 5.0 out of 5.0 by MS68 Victor and Victoria - great team!!
On arrival check in was very busy, but the manageress soon came behind the desk and dealt with me (made me feel special as PE Reward member).
I got my PE upgrade to exectuve room, without asking, and found the whole check in process ok in what were very busy times.
Room was fine, with compliementary fruit and soft drinks, appreciated after a long journey.
Executive lounge is ok, but bar is better - especially enjoyable with Victor, who my collegues and I have made friends with over several stays. He makes you feel very welcome, speaks great English, and is both attentive and charismatic.
Victoria is a welcome addition to the team and was a very friendly and efficient server. We all enjoyed some good humour and great service.
It was a little smokey in the bar area (and I can see how many appreciate the ability to still smoke inside), but it does leave you smelling of smokoe - but this will eventually clear once the smoking ban is rolled out in Moscow.
PIllows need to be a bit bigger please?
February 19, 2013
Rated 4.0 out of 5.0 by Hosslinger Solution driven
In addition to my score I would like to mention that the staff, especially at the reception, was very supportive and solution driven. Extremely friendly and helpful even if they've been confronted with a challenge.
February 12, 2013
Rated 5.0 out of 5.0 Very good hotel and very pleasant team
I stay in the hotel every second week, the location is very close to the city centrer and next door to a metro station. Excellent hotel staff, very pleasant and kindly. Especially a front desk and a restaurant team. The hotel atmosphere is very warm which brings me a willing to come back.
February 5, 2013
Rated 5.0 out of 5.0 by OhioMark great staff
Everyone seemed to have a smile, I arrived with a large group from CCUSA, when i stepped up to the rewards check in, I was greated right away with a smile, and was offred a nice upgrade.
Room was nice, and staff was better
January 19, 2013
Rated 1.0 out of 5.0 by Vlad Nightmare
Stolen pack of cigarettes, DND avoided by staff (knocked my door despite the DND sign), wake up call 6:40 am vs requested 7:40 am, a nightmare stay that is only mitigated by the nice sr. level front desk staff. Cannot be worse. @ Holiday Inn guest relations, please contact me on that.
November 27, 2012
Rated 1.0 out of 5.0 by Zhana Zhana
It gives impression that all staff got the same bad training from the same bad trainer. It was extremely annoying, irritating and discomfortble. Just a few examples: House -keeping knocked my door 3 times in a row one day @ 7 am, screaming "Can I clean your room!", while the _Do_not Disturb_ card was hanging outside the door. Whatever you order either in the room-serivce or in the main restaurant down, will be served in a wrong way and delay. Example, you ask for room-temperature caned juice without ice, tea with lemon, and pancakes with souce separate--they will serve a glass of juice half-full of ice, tea without lemon, and pancakes swimming in the sauce. When you would ask for a lemon and spoon and fork and knife so you could eat pancakes, they will bring lemon, and your question _what about the spoon and fork?_ they always would reply "Oooooh, I FORGOT.....!". So then they will come back and bring a knife but not a spoon... so everything gets cold, and you have to catch a waiter 10 times in 1 hours just to have a cup of tea in a normal way.....Reception staff is the same! As if they did not speak neither English, nor Russian--THE MOST PAINFUL EXPERIENCE I HAD THROUGH ALL THE HOTELS AND COUNTRIES.... THERE IS A ROOM--BUT THERE IS NO HOTEL.!
November 13, 2012
Rated 5.0 out of 5.0 by Michael2007 Professional staff and great service
Everytime I go to Moscow, I usually stays at Holiday Inn Suchevsky because the staff are all professional.
Especially when I stayed in the beginning of November, I had some problem leaving my raincoat in the lounge on the 13th floor in the evening. When I visited the lounge on the next morning for that coat, I could not find it anynore.
A young man in the lounge listened to me and assured that it will be soon resolved. He arranged some security staff to go through the video camera in that room to see what happened.
As a matter of fact, the coat was returned to me within 5 minutes after that!
When I tried to thank him, he simply said that it is only his pleasue to serve customers.
His name was Vasilly. I wanted to say thank you in this way.
November 11, 2012
Rated 5.0 out of 5.0 by Nikolaas great smile
just a good place to stay at Moscow and very nice smile on reception :)
October 27, 2012