Rated 4.5 out of 5 by 13
Rated 4.0 out of 5.0 by frequent guest addional service
I like the hotel, also the staff is very friendly and nice and that is why I spent quite longer time there. What makes me upset is that if I want to buy cigarettes I am pushed to buy a lighter, as well !!! I already spoke with a member of management about being promised they would think about canceling this stupidity (after staying in the hotel I would return with several lighters) but even after more than 3 months nothing has been changed, while I know that I am not the one only who is claiming it. Perhaps the hotel earns good money selling cigarettes with a lighter only and does not care if guests like it or not, simply either buy what we push you to buy or go where you want and buy there.
That is why I made a decision not to come to the hotel anymore.
February 28, 2014
Rated 5.0 out of 5.0 by Jsmill22 Very helpful front-desk staff
Staff members are exceptionally helpful and friendly, and almost all of them are fluent in English. Hotel is spacious and clean. Rooms are large and well-appointed.
The hotel is far from the city. To go anywhere you have to walk half-mile or so to the bus stop, and the bus ride to the metro station is about 30 minutes. You cannot rely on the shuttle service.
Nonetheless, an excellent value in a very expensive city. The hotel staff are among the best I have come across in my travels.
October 4, 2013
Rated 4.0 out of 5.0 by Dinohe Spacious Open Environment
Great Service and facilities. Especially the space for the breakfast, quite spacious central hall unlike normal restaurant giving pressure. Best Holiday Inn in Moscow at least.
September 13, 2013