Rated 4.1 out of 5 by 172
Rated 3.0 out of 5.0 by hikertraveler Good hotel but odd maintenance issues
Hotel location is good - right off of I84. Rooms are clean and well-kept. Hotel bar is good and has nice patio. We stayed for 2 nights and found that on all 3 days there were odd maintenance issues throughout the hotel. We were there for a wedding and my niece had the suite on the 10 th flr. The shower drain was clogged and required a repair man to unclog the drain amidst all the women getting their makeup and hair done. Grandparents of the bride found that their desk clock showed incorrect time and would not set. Again a repair man was called and had to disassemble the entire clock before announcing it was repaired. Finally, during the entire stay, only 1 or 2 of the 3 elevators were working. This was especially a problem on Saturday, 8/31, when 2 weddings parties were staying in the hotel and a large convention was occurring. Folks were waiting 5-10 mins. for an elevator.
Not acceptable, and diminished what was a pretty good hotel.
September 3, 2013
Rated 5.0 out of 5.0 by Nonsocialbutterfly Wonderful
This hotel provided a great atmosphere for the relaxing weekend that my husband and I needed.
The room was clean and nicely decorated. The staff was always pleasant and very helpful.
Crowne Plaza Danbury will now be our go to spot for some alone time.
August 28, 2013
Rated 5.0 out of 5.0 by dolphin72 Bed matress way too soft
The room was very clean, but as stated above the matress was entirely too soft. It made for a not so comfortable and restful sleep. The only inconvienence was the ice machine on our floor was broken and it took quite awhile for room service to bring up a bucket of ice . The vending machine was also not accepting coins I tried all phone numbers and all went to voice mail except room service who brought us the ice. I went down to the desk on three different occasions and notified the personnel about the machines being out of service. Other than that our stay was verygood.
August 28, 2013
Rated 5.0 out of 5.0 by cian4 Helpful staff and comfortable rooms
I really enjoyed my stay at the Crowne Plaza. My husband, son and I stayed 2 nights because of a family wedding. We had a double room. It looked modern and new. The pillows and beds were comfortable. The sheets were a bit too crisp and the room thermostat was hard to get correctly regulated. We had their buffet breakfast in the morning which was excellent. I also used their fitness room which was nicely equipped and my husband enjoyed the pool. The staff were very helpful. I left my pillow (which I always travel with) in the room. They called me back to say they had found it and would hold it for a family member to swing by and pick it up. On top of all this the room way very affordable.
August 22, 2013
Rated 5.0 out of 5.0 by Chrisrf Staff was excellent! Room and Hotel very clean and comfortable
The two ladies at the front desk were very helpful with some issues we had that were related to us not being prepared. They were pleasant and helpful!
Our stay was excellent
The bed sheets were a little uncomfortable and loud
August 22, 2013
Rated 5.0 out of 5.0 by Safe Mini Vacation
We stayed at this hotel on our way home from a mini vacation ( 2 days) in NY. The hotel itself is kept very clean, and the staff was exceptional. Polite, courteous, and most helpful when we asked for a place locally to dine. The interior is very attractive as well as the rooms. The beds were very comfortable and we slept well. We also enjoyed a delicious complimentary breakfast the next morning. The only small fault I see is that the pool is located pretty far from most of the rooms. The date we were there a "kid party" was going on in the pool area which made it quite congested, otherwise everything was great. I would recommend this hotel.
August 18, 2013
Rated 5.0 out of 5.0 by HAPPYCAMPER6754327 GREAT STAY
THE STAFF WAS VERY FRIENDLY AND HELPFUL FROM THE DAY TIME STAFF TO THE LATE NIGHT STAFF EVERYONE WAS VERY POLITE AND HELPFUL.
August 8, 2013
Rated 5.0 out of 5.0 by Betty67 Great Experience
Thank you so much for a wonderful stay. Your staff went out of their way to ensure that everyone was treated with the utmost care . We are so happy that your hotel was chosen for our guests at our son's wedding. We look forward to staying at your hotel in the future.
August 3, 2013
Rated 5.0 out of 5.0 by Mich929 Great service and atmosphere
Where do I begin....The room was comfortable ,clean and beautiful .
My friend and I have stayed here before when it was under a different management group. Our experience back then was not so great, room was dirty the food was not so appealing. Now that the new mangament group has taken over , the food is out of this world and the service is on point and the rooms are beautiful ! We spent most of our time in the bar and patio area, which was modern and chic. The staff was professional and. friendly . I would recommend staying here , having a couple of cocktails , eating one of their wonderful entrees , then taking a swim in the indoor salt water pool. That's what we did and will do again next month!
August 3, 2013
Rated 5.0 out of 5.0 by silvia009 Great Stay
Stayed one night before an interview. The gym had good equipment. They had a nice pool but I did not use it. I had dinner at the restaurant and the food was great. They had a live band playing out in the patio lounge area. Which was very good and helped me relax at te end of the day. The room was very comfortable and I woke up refreshed and ready for my interview. I would reommend this hotel to anyone staying here.
July 25, 2013
Rated 1.0 out of 5.0 by SusanK123 Pretty is as pretty does...
Without a doubt all the renovation money went into decor. The lobby, hallways and rooms are beautiful but the plumbing is frightening. My shower was luke warm, the tub didn't drain, and the water did not run clear. I mentioned my dissatisfaction to another guest who confirmed their experience was the same. Would not stay here again.
July 9, 2013
Rated 5.0 out of 5.0 by goofygal I thought my trip fun was done.....'til I saw this pool
IF an indoor heated pool is an important part of your regimen, THISIS the place.....what a delightful experience to start or end the day.....adult and children alike will enjoy this pool.
The restaurants are great and so much better than heading back out after driving all day and looking to another day of driving.
The staff team was very helpful...even with special requests.
July 2, 2013
Rated 5.0 out of 5.0 by minda Nice place!!
We stayed here for a wedding nearby. We were very impressed with the size of the room (1 king), the décor, and the comfortable bed. The lighting in the bathroom could have been better. I had to use the window to make sure my makeup wasn't over done! Otherwise, nice place!!
June 22, 2013
Rated 5.0 out of 5.0 by Vinny67 Excellent Hotel & Staff
This place does 3 to 4 wedding parties per day per weekend, it seems and now I know why. Great value & great staff.
The only negative is to be prepared to take the stairs some, because the elevator service is very slow at peak times, Like morning check-out, or when parties are heading up & out to a wedding.
June 20, 2013
Rated 4.0 out of 5.0 by Letisia Good Night
Staff was pleasant and accomdating. Room totally clean.
Super comfortable bed. Large screen TV & internet service.
Iron & ironing board in room. I did request a refridgerator & was told that my room would have one yet it did not. I did not complain as it was only a minor inconvenience. Friends were getting married in the area & arranged a special rate for guests wich was very reasonable. ****
June 15, 2013
Rated 4.0 out of 5.0 by DavidL1 Gem in the Danbury Pound Ridge area
Very comfortable hotel, great service, good food and fun bar.
June 15, 2013
Rated 5.0 out of 5.0 by Genevieve Great hotel!!!
This is one of the nicest Crown Plazas we have stayed in...Great customer service..very nice room. The front desk staff were so friendly and accommodating. We will definitely return!!
June 6, 2013
Rated 4.0 out of 5.0 by JDJDJD Hot Water
On the morning of my last day at the hotel there was no hot water thoughout the building, when I spoke with someone at the front desk I was told that they were working on it. I asked if guest were going to be compenated, and the reply was no.
In my opinion you could of at least given out a free breakfats or dinner voucher.
May 21, 2013
Rated 5.0 out of 5.0 by Tony1005 Comfortable bed a good atmosphere
This was my first stay at a Crown Plaze Hotel and I was pleased with the staff and the room.
May 20, 2013
Rated 4.0 out of 5.0 by base101 Bedding
I have never stayed at a hotel where the sheets were so noisy. Ever time one of us moved it was like the krinkle of when you was up a potato chip bag. Really annoying. Otherwise the room was comfortable.
May 10, 2013
Rated 5.0 out of 5.0 by packpro Great Location Great Hotel
I'm in the area often for business. This is by far the best hotel around.
April 28, 2013
Rated 2.0 out of 5.0 by scrappy Other large group took over hotel
First, please up grade the elevators...the lights for the buttons don;t work and the doors don;t open against hand pressure when they are closing.
Second, can you please obtain a few more luggage carts for guests? Your hotle seems to be very busy on weekends and it is hard to find a cart on a regular basis.
Third, there was a very large group who I assume had booked a large conference room to use. Fine. We too had paid for a room to use. However, the other group took over the lobby, the hallways, the gameroom. Their babies were very disruptive crying well past midnight outside our conference room. The gameroom became their babycare room along with their dining room. It was disgusting. And not fair to the other paying guests. Should have rented a second conference room.
April 18, 2013
Rated 5.0 out of 5.0 by EricSfromTX Excellent Staff
Great staff at the Hotel; however, I would like to specially recognize Andrew H. for going above and beyond to take care of guests. He has gone out of his way for several other guests, and it is clear that he's not happy until his guests are happy. It has been truly a pleasure to stay at the Crowne Plaza Danbury!
April 17, 2013
Rated 4.0 out of 5.0 by taf026 rating
Good value, comfortable room, clean,quiet and close to the areas that I needed. Great complimentary breakfast. I would stay here again.
April 5, 2013
Rated 4.0 out of 5.0 by ChefRizzo Nice Clean Hotel !
Nice Clean Hotel, I would stay again if I am in Danbury, CT.
April 1, 2013
Rated 4.0 out of 5.0 by BusinessTraveler121 Nicely renovated hotel
I truly enjoyed my stay at this hotel, which has been recently renovated. The room was spacious and comfortable and the Priority Club lounge was quite nice (but bring your own newspaper). I highly recommend having a meal at Jay's bar....the menu is outstanding, and I've liked everything I've had there.
March 26, 2013
Rated 1.0 out of 5.0 by clt316 Everything was broken
We chose to stay at the Danbury Crowne Plaza mainly because of the indoor pool. To our surprise the pool was FREEZING cold and so was the pool room. They weren't any towels available. I went to back to our room to get towels. They elevators had a mind of their own. I press the up arrow. An elevator stopped. I got in and we started going down. The woman in the elevator with said that this was her second trip up and down, is was bizarre. When I got to my room I tried to call guest services and no one answered. I continued back to the crazy elevators. There was a phone outside the elevator, but it didn't work. With very cold disappointed kids we headed back to the room to get some sleep. Our luck we were right next to a traveling ice hockey team that was very loud. Once things finally quieted down and we fell asleep, at 3:21am a drunk woman was banging on people's doors looking for her friend Kathy... I know this because she would bang on the door and yell "KATH"
So, overall we had a miserable stay.
March 9, 2013
Rated 2.0 out of 5.0 by Kathy627 Unhappy
Let me begin by saying that as a family with two little girls, we like to have “Mini vacations” in the winter during the months of December, January and February. We have been booking hotels with indoor pools just for the weekend in the Danbury area for the past 4 years. Before confirming any reservation, I call the hotel directly to make sure that their pool is at a comfortable 82-84 degrees. I was told it was 85 degrees. Perfect I say.
After checking in, my girls are eager needless to say, to go swimming in the “warm pool”.
When entering the area where the pool is located, the room itself was FREEZING. There was cold air blowing out of the vents. As for the pool, COLD. Globs of hair at the bottom of the pool and all around the walking area of the pool. No clean towels to be found. Except for dirty ones on the ground. No where to put dirty towels.
So I proceeded to call the front desk to make them aware of all of this information.
They said they would send someone to “take a look”. 20 minutes later, a gentleman came in, and didn’t say a word to anyone in the pool area, but just looked down in the pool water and left. 30 minutes later, I called to find out what the outcome was, and was told that someone had dealt with the matter. I told them that it was still cold in the room, I understand the water may take time to warm up, but the vents are still blowing cold air.
They sent someone again, about 15 minutes later. The gentleman placed a thermometer in the water for approximately 10 seconds, came up to me, flashed me the thermometer and said it was 85 degrees. That was not true. I asked if I could see the thermometer and he just kept walking. He then stepped on a chair to reach the vents and put his hands up to them, and said “oh yes, it is blowing cold air.” We left to go eat, and let the front desk know that we would try the pool again later. A couple HOURS later, we returned to find the pool water was warming up, but the room itself was COLD. The pool closes at
10:00 pm. By 9:30 the water was comfortable. We were asked to leave exactly at 10:00. When explaining that it took all day to get warm and our children were finally having a great time, well, you can guess what we had to do. Leave. It’s a shame because the hotel itself is beautiful. Unfortunately we will not be back.
February 25, 2013
Rated 2.0 out of 5.0 by ChasRod99 Defective Heating System
An effective heating system is a continuing problem in this hotel's rooms. Despite cranking up the thermostat to 78, the room is cool and just cool to lukewarm air comes out of the unit. I stay often in this hotel, experiencing multiple rooms where this is a problem.
No blanket on the bed to help compensate for the cold room.
January 9, 2013
Rated 2.0 out of 5.0 by Judy1011 Very unhappy
We travel and stay in a hotel every other weekend with a travel hockey team. This was the first and only hotel that did not include breakfast and we had to ask for a microwave and refrigerator. I was told I could "rent" the appliances unless it was needed for medical reasons. I asked for the appliances, verified again that they would be supplied when the confirmation, called the day of check in and verified again, then got to the hotel to find out that they were not in the room. When the man at the desk realized I was upset, he sent someone with the appliances. Breakfast was $10 for adults and $6 for children under 12 adding $40+ dollars each day to our bill.
The bathroom was the worst I had ever seen. It was clean and pretty, but, totally impractical. You had to get into the shower to turn it on, therefore getting a jolt of cold water until the water warmed up. If you took anything more than a 5min shower, water spilled all over the floor. There were no railings for handicap or elderly.
When we return next year for the tournament, I will beg, plead and do anything I can to NOT stay in this hotel
January 4, 2013