Rated 1.0 out of 5.0 by Diamondless Lock it up!
A really bad experience last weekend.
I had my jewelry stolen from our room while we were out exploring the town for a few hours. The person in charge who had me fill out a report would not give us any information about who entered our room even though they knew. They also would not give the information to the police officer that I called. My report was filed, and I still have NOT heard from the hotel even though they told me someone would contact me in a few days about my stolen property. It will be a week tomorrow.
I am very disappointed in this hotel and their management in handling of this situation. So...if you decide to stay here, Lock up your jewelry in the car trunk or take it with you. The person who entered my room still works there.
May 3, 2013
Rated 1.0 out of 5.0 by Shirley52 Improvement Needed
I stayed here with friends April 5 -7. We stayed at this hotel due to its close proximity to the start of the Bridge Run (approx 2 miles). The staff was not helpful - almost as if they were all new. There was an overpriced shuttle set up to take runners to the start of the run. It was not reasonable from a pricing perspective at all! We walked the two mile trek rather than pay it. Many others did as well.
I am gold with Priority Club and registered as having 4 in my room, yet I was only given one breakfast coupon! On Sunday (the only day I could eat breakfast), two of us ate in the restaurant. Our server almost wanted to argue with me because I only had one coupon and there were two of us. I never even mentioned to her that I would not be paying for one! We also had dirty utensils and had to ask to replacements.
On Sunday, the front desk could not even suggest where we might go to purchase a newspaper!
I stay in many holels for both work and leisure. I will not stay or recommend this one in the future.
April 29, 2013
Rated 2.0 out of 5.0 by JacksMi25 Great for Groups, not for leisure
The Holiday Inn Mount Pleasant was mediocre. The hotel was built for groups and had many nice spacious banquet rooms, but is not for personal stay visitors. We were placed on the same floor as campers, making it difficult to sleep at night and in the AM. We had to request the room be cleaned multiple days. At the time, many of hotel's amenities were out of service. There is a great shuttle service for business people.
April 23, 2013
Rated 1.0 out of 5.0 by christymc Outdated, Overpriced, and Low Quality
I was very unsatisfied and displeased with my stay at the Charleston-Mount Pleasant Holiday Inn. I was in town for a wedding, and the Holiday Inn booked a(n incredibly noisy) youth soccer convention on the same floor as our wedding party. This was very disruptive to our sleep, as early as 6:30 AM and as late as 10:00 PM. Guest Services was unsympathetic and not accommodating at all to our complaints. The rooms were outdated, overcrowded, poorly ventilated, and generally uncomfortable. Highly overpriced for the lack of quality received.
April 22, 2013
Rated 5.0 out of 5.0 by BridgeRun2013 Great value and location for Bridge Run
This was my first time at the Holiday Inn in Mount Pleasant. I found the price and location perfect for the Bridge Run. The hotel room was clean and the bed was comfortable. The staff was courteous too. The location is great. You have ample parking and it is about a 5-10 minute drive to downtown Charleston.
April 12, 2013
Rated 2.0 out of 5.0 by PoorService Poor Service
I was at the Holiday Inn Mt Plesant for 7 nights and on 3 of the nights after returning from work, my room ws not cleaned. Dirty towels were there and no fresh towels were provided. This was absolutely unacceptable!
April 11, 2013
Rated 2.0 out of 5.0 Poor housekeeping
The bath needed a deep clean. The vent was dirty. There was something splashed on the back of the bathroom door. It was generally not up to standards. Also, they did not resupply the soap, shampoo, coffee correctly.
April 10, 2013
Rated 3.0 out of 5.0 by JillO Okay
Our experience was just okay. The hotel itself was fine. The staff was okay. When we arrived at the hotel it was 2:30 pm. Check-in is at 3:00. I was the only person in the lobby besides the front desk person. She did not greet me nor even look at me. I told her we were ready to check-in. She said there were no rooms clean which was fine. I asked her if we could put our luggage somewhere in the meantime (1/2 hr). She said there was nowhere to store our luggage. She did nothing to help us, I've never had this happen at any hotel in my life. I asked her what I should do. She said the computer would say when there was a room available. In the meantime we sat in the lobby with our luggage. She never checked whether there were clean rooms. In the meantime, a huge line ensued and she must have gotten off her shift because a new girl came on and she walked out. There was no conversation between the two. The new lineup was in the same predicament except this woman helped them to get a room. In the meantime, I had to wait an extra 1/2 hour to stand in line behind everyone else. The woman checking everyone in was doing her best, but she said she normally doesn't work the front desk, and there was no one to help her. (Obviously, a management issue#
They did not give us our coupon for breakfast #which we purchased).
Service was very, very slow for both dinner and breakfast.
People generally were nice but slow with exception of front desk lady who was just rude. Overall, it was okay. I would neither recommend nor not recommend.
April 10, 2013