Rated 3.7 out of 5 by 136
Rated 5.0 out of 5.0 by Betsy123456 Comfortable bed and great service
I alway stay at this hotel when in the area. But your surveys are too long!
June 30, 2014
Rated 4.0 out of 5.0 by marelittle Our second Stay, but.....
This is the second time within the year that we have stayed here. The hotel is updated and very comfortable. We especially enjoy having the restaurant right there.
Our only problem this time was that our room was not ready when we arrived at the check-in time. We waited in the lobby for a good 40 min. watching people arrive and check right in. I finally went up to the desk asking about our room. The woman was not aware we were waiting for a room (the original clerk had left for the day) and apologized for the wait. In return she upgraded us to a suite, which more than made up for the confusion.
I have before and still do highly recommend this hotel, and if in the area will definitely stay again.
June 28, 2014
Rated 4.0 out of 5.0 by Keila a night a rest
The room we excellent the only problem we had was at midnight we were awaken by the smell of very strong cigarette smoke and we were unable to get back to sleep.
June 27, 2014
Rated 5.0 out of 5.0 by Ruchiekz Excellent all around experience!
My wife, baby girl and I had a very pleasant and memorable stay at the Holiday Inn - Mount Pleasant and would highly recommend it to anyone and will stay there again!
June 26, 2014
Rated 4.0 out of 5.0 by Big Cat clean hotel friendly staff
My stay at the holiday in was a pleasant one. The staff was helpful and the grounds were clean. I recommend if your in town to stay here. I wish the food was free like a majority of the other hie....
June 21, 2014
Rated 5.0 out of 5.0 by bullpenis6969 Good stay
Rooms are clean, staff is great. Restaurant is a little slow, so get down for breakfast early, or you'll be checking out late. Hotel bar is a good place to relax as well.
June 19, 2014
Rated 5.0 out of 5.0 by PRICH Great Place and Pet friendly
My family took our dog for a nice long weekend to visit Charleston and this was the best location. A dog friendly park in walking distance to the hotel and just a few minutes from historic downtown Charleston. A perfect Charleston get away for the pet lover.
June 19, 2014
Rated 4.0 out of 5.0 by IHGguestVirginiaJoe Accomodations were as expected from Holiday Inn
Comfortable, quiet accommodations. Reasonable amenities in room. Quiet and peaceful
June 18, 2014
Rated 5.0 out of 5.0 by bren282 bren282
Everything was great. You have a very friendly and helpful staff. We had breakfast there one day and the food and service was also great. If we are ever back your way, we will be sure to stay at the Holiday Inn.
June 17, 2014
Rated 5.0 out of 5.0 great breakfast
We got in late and went straight to our room. It was very comfortable and we slept well. Had the breakfast buffet which was very good, we were there just a little before the closing time, but the waitress was very attentive and sweet. Then went on our way to tour Charleston. Would stay again.
June 9, 2014
Rated 5.0 out of 5.0 by gayle65 Reunion
The staff was very personable and accommodating to our needs. We felt like we were sleeping on a cloud, the bed was that comfortable.
June 3, 2014
Rated 5.0 out of 5.0 by buldog22 great staff and service
The staff is truly exceptional, couldn't do enough to make us happy. The prices in the bar were very high and the service only ok.
June 3, 2014
Rated 5.0 out of 5.0 by BMacI Restaurant Hours
The majority of us attending our annual Navy Reunion (USS Block Island Assn.) did not have cars -- we flew from West Coast. Restaurant Hours for lunch was sometimes a problem as it closes at 1pm! The hotel did extend lunch hours for us when we toured the USS Yorktown -- otherwise, we would have gone hungry! Perhaps they don't get much business for lunch. We had quite a few of our members in walkers or wheel chairs, so it would have been an imposition to wheel them across the highway to a small café across the street.
June 3, 2014
Rated 4.0 out of 5.0 by Leon 42 need new mattresses
We stayed at this motel on May 19th & 20th,2014. Both nights around 2:00 am, I woke up with my back killing me. I had to move off of the bed and on to the couch to get any relief. This motel is in dire need of new mattresses especially in room 239. Other than the bed killing my back my over-all stay was great. The staff was very courteous and helpful and the motel was very clean.
May 24, 2014
Rated 4.0 out of 5.0 by TLSC OVERNIGHT VISIT
WE ENJOYED OUR NIGHT THERE AND WISH THAT WE HAD MORE TIME TO SPEND IN THE CITY AND HOTEL.
WILL BE STOPPING BACK, HOPEFULLY SOON
May 24, 2014
Rated 5.0 out of 5.0 by LiznDave Great location
Great location for tourists visiting the area attractions
April 21, 2014
Rated 4.0 out of 5.0 by catugrad issues but staff worked very hard
had a few issue with this stay but the staff worked very hard to fix them, and some of the issue were out of their control,
I would recommend this hotel to the HIXpress down the street, staff are nicer and more helpful.
April 17, 2014
Rated 1.0 out of 5.0 by SameProblems Poor Housekeeping Quality
Most days there was at least one omission of items in the room. One day after arriving home late I got into the shower and realized there was no soap, shampoo, floor mat, coffee, etc. I went to call and found that the phone did not work. After going downstairs and talking with the manager he gave me the items. I also told him that sometimes the room was made up as late as 6:00 PM after we had returned from our day out. He assured me that all rooms should be made by 3:00 PM. The very next day the made service arrived at 3:30 PM. Also the phone had not been repaired. When I went down to talk to the manager (different one) he knew nothing about the previous issues. So the problems run deeper than just housekeeping. This hotel which I visit every year as part of a group seems poorly managed, where the same problems and general lack of shine seems to never go away.
April 10, 2014
Rated 5.0 out of 5.0 by kiki kitty great place
Great service clean room -great visit! The staff was excellent.
April 9, 2014
Rated 4.0 out of 5.0 by Texas 'T' STS3 #SS# SUPER WEEK
This was our annual reunion in Charleston. We have stayed here since 2001. Always pleased and made to feel wanted and like 'family.' Our #1 choice in the Charleston area.
March 28, 2014
Rated 5.0 out of 5.0 by marelittle Would Stay Again
We were pleasantly surprised with this Holiday. We only stayed one night as we were cruising out of Charleston the next day. We loved the fact that there was a restaurant and lounge on the premises so that we didn't have to leave and find somewhere to eat. The dinner was very good and free appetizers in the lounge.
The staff was wonderful, from greeting us when we arrived, having our room all ready...to the bartender/waiter who was very friendly and personable.
Would highly recommend staying here and will do so again.
March 7, 2014
Rated 5.0 out of 5.0 by Erhard Very good over all
Except for the jet engine in the bathroom, everything is perfect
February 25, 2014
Rated 1.0 out of 5.0 by Cacho Find Another Property
No recognition for Platinum Elite other than a drink coupon. Given keys to an unmade room at check-in. Switched rooms to resolve the issue but no upgrade. Found women's undergarments in corner of new room. Dated property. Flourescent lights were dim and flickered in bathroom. Breakfast was empty prior to being finished. Poorly stocked. Found spider in the bathtub. Front desk did point out points of interest in Charleston. Towels were unavailable from housekeeping as they were out in the morning.
January 7, 2014
Rated 4.0 out of 5.0 by Moljenny2014 Smoke free?
The hotel says it is 100% smoke free! but as soon as we entered our room it smelled like smoke. When we turned on the air, it got worse. When we got home, all of our clothes and bags smelled like smoke. This was a negative!
January 5, 2014
Rated 2.0 out of 5.0 by Whisnane Poor Service, Room had Bad Odor
Upon check in room stunk with urine smell from the carpet. Carpet stained. I notified front desk within an hour and was told they would check it out. Nothing done. Next two days had no service in the room, had to ask housekeeping for clean towels. Ran out of toilet paper. Went to front desk to get some, nobody there. Had to find extra toilet paper in lobby bathroom. Very poor service at this location.
January 2, 2014
Rated 3.0 out of 5.0 by Carolan B. Dirty sheets
10 o'clock at night I got into bed and found that the sheets were dirty. I found hair and orange powder that resembled Cheetos. There were six spots and I thought it was a stain but when I rubbed my finger on it food debris. I called the front desk and they sent up clean sheets but my husband and I had to change the sheets before we could go to sleep. Not a good experience!
December 31, 2013
Rated 5.0 out of 5.0 by amy2426 Better than before
Our stay was very nice. We have stayed here before and the time was much better. Staff was awesome!
December 28, 2013
Rated 4.0 out of 5.0 by MrUppy Friendly and helpful staff
When I checked, the person working at the front desk was on the phone taking a reservation. He immediately asked the person to hold so he could acknowledge me and tell me he would be with me in a minute. His name is Antonio and this was just the beginning of the assistance he provided such as dinner recommendations, coupons, places to see and how to get there, etc. When I came back from dinner, he would verify his recommendation was good. I also found the other staff from the restaurants workers to the maintenance staff was eager to say hello. The accommodations were aged but everything was clean. I will go back there again.
December 16, 2013
Rated 3.0 out of 5.0 by trainersteven Average/But Very Convient
Nothing Special, ease of parking, convient location to most everything, rooms pretty quiet, but older and getting outdated, looks as though they maybe doing some renovations on floors, hotel has bar/restaurant but food was just average and slow, employees not very personal with guests. Still not a bad value and rooms have room to move about in them, quiet, comfy. so no real complaints, I stay in hotels 200+ nights a year and I would come back, just NEVER Ever stay at the holiday inn resort in pannama city beach the absolute worst holiday inn hotel on planet earth!
November 18, 2013
Rated 3.0 out of 5.0 by DoctorBrown Uncomfortable and hot room
We were not welcomed at all when we walked in, it took over two minutes while we were the only ones standing at the desk to have the employee even acknowledge we were there. During our short stay, there was only one working elevator that had water spilled all over the floor and there was construction being done on our floor. The bed was quite uncomfortable and the room stayed hot despite us turning the temperature down multiple times. We could hear the people talking in the room next to us and in the hallway. Overall I was not pleased with the hotel, especially for the price.
November 6, 2013