Rated 4.0 out of 5 by 243
Rated 4.0 out of 5.0 by DL916 Great Service, Minor Issue
Great service. Ended up getting charged for the day that we weren't there due to online reservation. Had to leave early due to family emergency and still got charged for that day even with 24 hour notice.
June 1, 2014
Rated 5.0 out of 5.0 by moale14 Excellent reunion
We held a ship's reunion at the hotel and got excellent service from everyone the hotel staff both in arranging the reunion and while we were there. Clean rooms, great food at the buffet banquet we had. Excellent service from the hotel shuttle.
June 1, 2014
Rated 5.0 out of 5.0 by mar4 Review
View from the restaurant of the hotel was fabulous. Staff was courteous and helpful.
May 31, 2014
Rated 2.0 out of 5.0 Front desk staff
On morning of departure front desk staff were rude, glib and unaccommodating, when asked if I could speak to a manager I was glibly told she was in a meeting and no other senior management staff person was offered. One clerk rolled his eyes at me and the other 'blew me off'.
The bathroom in the room was small and the tub had a large chunk of the fiberglass removed as well as a small one. Overall very disappointing for a Holiday Inn.
May 31, 2014
Rated 3.0 out of 5.0 by Rick37830 Needed a little more attention to detail in regards to cleaning the room
The toilet was dirty, ring around the bowl. The carpet had a plastic tag tie from a new piece of clothing laying on the floor and I purposely left it there to see if it got vacuumed up. My stay was 3 days, it never did.
The rest of the stay was great, food was good, hotel was accommodating. But I would prefer it to be cleaner.
May 29, 2014
Rated 5.0 out of 5.0 by Happy912 Very, very nice place to stay.
We live only 60 miles away but had never experienced staying at the Charleston Riverview Holiday Inn. We were there for the weekend to attend a wedding. The wedding rehearsal party was held in the restaurant on the top floor of the Riverview and it was wonderful! Our room on the 12th floor had the most amazing view of the Charleston harbor and all of the staff members we came in contact with were pleasant and helpful. We also took advantage of the hotel shuttle to go downtown instead of driving and trying to find a parking place. Overall, a wonderful weekend and a beautiful place to stay!
May 28, 2014
Rated 4.0 out of 5.0 by Patty51 No make-up and towels for second night
Unfortunately when we got back to the room that late afternoon our room hadn't been cleaned and towels replenished. I called the front office and asked. She asked me if we had the do not disturb sign on the door but we didn't. She brought towels later. The stay was very nice and we felt it is a great hotel. We were just disappointed that our room had not been cleaned for the second night. We would definitely stay in this hotel again.
May 21, 2014
Rated 4.0 out of 5.0 by YD61 Things lacking
Wish there had been a microwave and small refrigerator.
May 19, 2014
Rated 2.0 out of 5.0 by Marcus Y Great Location-Room needed to be cleaned again before using
We had to have the sheets changed as my wife found several hairs in the bed when we turned it down. We lacked towels a couple of days. The buffet breakfast and lunch was beyond what was expected. Food was good. Needs updating.
May 19, 2014
Rated 4.0 out of 5.0 by fish33 Quiet and comfortable
We stayed at the Holiday Inn Riverview for our daughter's wedding. It was a central location close to everything. The rooms were very quiet and the beds quite comfortable. The view from the restaurant is amazing. The staff were all very friendly and accommodating.I would definitely stay here again.
May 16, 2014
Rated 5.0 out of 5.0 by DLJL The staff was great.
My mom was on vacation and staying at the Holiday Inn Charleston. While she was in the city she fell and broke her hip. She was admitted to an area hospital. Amanda was very helpful and assisted the family with extending our stay. Liz was very caring. Thank you for your hospitality.
May 14, 2014
Rated 5.0 out of 5.0 by Dadeeo66 Great people and super location
We stayed at the Riverview for a couple of nights prior to a cruise out of Charleston. From the moment we entered the building until the moment we left, the staff was attentive and helpful.
The view from the restaurant/bar is something to see. The she crab soup is as good as it gets anywhere and the breakfast buffet was excellent. Visit the bar and meet Tamara, a great bartender and helpful tour guide. Be sure to ask her to prepare the bread for your meal at the bar. Butter and powdered sugar make this worth asking for. Order a drink and watch the quite energetic Jo set the standard for table servers.
Traffic noise during the rush could be an issue for those who prefer to sleep in. As early risers, it was not an issue for us but the noise level definitely increases during the commute.
If you're visiting Charleston, this is a hotel to consider. We would definitely return.
May 8, 2014
Rated 4.0 out of 5.0 by Katdog Clean and comfortable
I stayed at the Riverview a good bit for work a couple years back. Since then there has been noticeable remodeling that has made it feel cleaner and more comfortable. I stayed during a gruaduation weekend, so I understand the upcharge on the rooms, but for they price we pay, a better breakfast would make anyone's stay over the top. Even low budget hotels offer a free continental breakfast. But here, waffles are $10 and they aren't all that great. Besides the food, the stay and service is very nice. And the location is ideal.
May 8, 2014
Rated 5.0 out of 5.0 by joseV. Great location and spectacular view from the restaurant
The hotel is just a short drive to down town and cheaper than staying in the historic area. We love the free shuttle service to downtown and save some gas and parking fee. The restaurant has a spectacular view of downtown charleston!!!!! We highly recommend this hotel.
April 25, 2014
Rated 5.0 out of 5.0 by jsweathogs Great staff and comfortable room
The staff on our day of check in were the epitome of "southern hospitality".They gave us great tips on things to see and do.The view from the restaurant was beautiful and the food was good(I loved the shrimp&grits).There were 4 adults in our room and we didn't feel cramped.Loved the free shuttle!
April 21, 2014
Rated 4.0 out of 5.0 by Susan8940 Holiday Inn inCharleton
The location is great but parking a lot needs work.
April 20, 2014
Rated 1.0 out of 5.0 by OH Dave Old and Tired
Not me, the hotel! This hotel has lots of potential that is being wasted mostly by a staff that doesn't care. We reported an issue with a running toilet 3 different times and it was never corrected. Continental breakfast was coffee only and it ran out every day. They let you go up and get coffee from the restaurant, but that was on the top floor and we were on the 10th. Rode the elevator down every morning to get coffee to find they were out then back up to the top to get it from the restaurant, which was apparently how the staff was getting it. Idea: make two pots so that you have a backup in place! The running toilet and the coffee runs ruined a reasonably nice facility. Location was also problematic as getting in and out of parking lot in the midst of high speed, high volume traffic was interesting to say the least. There may have been somebody who cared about guests, but we didn't find them in the four nights we were there.
April 17, 2014
Rated 5.0 out of 5.0 by dhmikeal Very friendly and helpful staff
We were in town for a bachelorette weekend, and the whole experience was awesome! Everything was made so simple from making reservations to changing them to adding rooms. The staff was so friendly and helpful throughout our entire stay. I would definitely stay again and recommend to my friends. Also, the view was awesome!
April 7, 2014
Rated 5.0 out of 5.0 by Grandcook Comfortable room
We were in town for my appointment at MUSC and the room we had was very comfortable and quiet for what I needed. We stay at this hotel at least five times a year for my visits to MUSC.
April 7, 2014
Rated 5.0 out of 5.0 by Ronald64 Comfortable, clean and great service.
The room was great and the rooftop restaurant had wonderful food and service. I would definitely stay there again.
April 7, 2014
Rated 5.0 out of 5.0 by Whatanut Excellent
This is the fourth time I have stayed at this specific Holiday Inn. Everyone is helpful and friendly. I have recommended it several others.
April 3, 2014
Rated 5.0 out of 5.0 by Rustyfox2 Made our top 3 list for a comfortable sleep!
Thanks for the shuttle service to the downtown core. Great drivers and on time.
March 31, 2014
Rated 3.0 out of 5.0 by Sharonda Plumbing
I had called to ask for a late check out and the customer service attendant was most agreeable. Then 30 minutes later the toilet ran over. It even ran into the entrance way. The custodial helper came quickly and was most apologetic. He quickly got the toilet to stop flooding over and then returned with a vacuum to remove as much water as possible. He explained he would return when we left and wash the carpet and it would be ready for tomorrow. That was good for the next customer, but it did not help us with the need to have a late check out. Therefore we packed up and went down stairs. The attendant on duty had no interest in our experience. We sensed her only concern was to get rid of us. I realize things happen and I know you did not plan this. Unfortunately, the attendant's attitude left me with an uncomfortable feeling toward your hotel.
March 29, 2014
Rated 5.0 out of 5.0 by Flower Girl Great Location
Excellent location to downtown and the beaches. Free parking if traveling by car & free shuttle to downtown. Great value for your money.
March 28, 2014
Rated 5.0 out of 5.0 by Randy and Cindy Great Stay
This hotel is an older structure, but has been treated well. The staff was spectacular, and our stay could not have been better. We will definitely be back!
Randy and Cindy
March 20, 2014
Rated 1.0 out of 5.0 by Buzman My stay
Rooms are old. Can not go balcony when that's the very thing that attracts the hotel . I have visit this place when it first open what a nice place . But not the same for the price they change not worth it. We checked out after the first nice.
Staff was very nice!
March 17, 2014
Rated 5.0 out of 5.0 by earl299 Great Value and Service
We stayed at this hotel for 8 nights and were very pleased with everything. Our room was clean, the bed was comfortable, and the view overlooking the water was terrific. Our accommodations included having a hot breakfast buffet every morning in the rooftop dining room, which also overlooked the the water! We found the staff throughout the hotel to be especially pleasant and helpful. From the front desk clerk JOSH, to the shuttle driver, and the maintenance worker who found us a box to ship our packages back home! Jo the nigh time waitress in the dining area was terrific. We thought she was one of the best waitresses we ever had! Pleasant, efficient, accommodating. Loved her!!!! If we ever go back to Charleston, this is where we'd stay again. Great big thank you to all the staff!
March 12, 2014
Rated 3.0 out of 5.0 by Tonya803 I would recommend this hotel
The location is excellent and the roof top hotel provided great service. Free parking and wi fi were appreciated. I was disappointed that although the hotel rooms have a balcony access was restricted. The bathrooms had poor ventilation which caused it to have a mildew smell. The air conditioning made a horrible noise but I tolerated it for temperature comfort. The bathroom should have a separate light than the area with the mirror. Overall I enjoyed my stay just felt that the room wasn't worth the price.
March 12, 2014
Rated 5.0 out of 5.0 by KHW2 Love this hotel
Been coming to Charleston for years and have stayed in many hotels. Have watched this hotel evolve from good to excellent, and also just plain fun. I consider it the best all-around value in Charleston.
March 8, 2014
Rated 4.0 out of 5.0 by EdToo Cahrleston favorite
Great hotel for the price and free shuttles to the historic district.
Great food and view from the restaurant at the top of the building.
February 28, 2014