Rated 3.7 out of 5 by 136
Rated 3.0 out of 5.0 by Jmarkk Lots not working
Trying to get info on my reservation I got run around between hotel and on line. Neither side had accurate facts. Hair dryer didn't work. Bath fan was way too loud. Wi- fi was so slow I elected not to use it was so frustrating. Was under some mild rehab on my floor. No carpet.
November 5, 2013
Rated 3.0 out of 5.0 by TommP average service
Reserved room a couple of months in advance to attending a wedding in Charleston. Arrived on a thursday about 1pm and no rooms were ready, so myself and the brides father picked up some beer and relaxed by the pool until 230 when the desk clerk said our rooms would be ready. Went back and waited in the lobby for another half an hour, and supposedly our rooms only needed to be inspected. Finally we found out our rooms hadnt even been cleaned yet, so they looked around for other rooms they could put us in. Found my wife and me a room on the 4th floor, and said they would have a refrigerator put in for her diabetic meds, all the fridges were on the 5th floor and no rooms were available. We went up put our bags in our rooms and came down to happy hour at the bar, the desk clerks had changed and my wife asked them when we could expect the fridge....they said we couldnt unless we moved to the fifth floor. Tommy who had just came on found us a room very quickly on the 5th floor and the situation was finally resolved....why couldnt the day shift front desk do that? My reservation said I had a complementary continental breakfast, I wasnt given any information on it when i checked in and the bkfst i had every morning was far from free....
October 30, 2013
Rated 5.0 out of 5.0 by Bonny1 Clean, quiet, nice view of pool and oak tree
Desk personnel were friendly and helpful. They booked taxis for me and gave me wake-up calls. I wasn't able to understand operation of the in-room radio/alarm. The room was clean; I liked the quilted white blanket. The bathroom appeared to be newly renovated with clean white grout. My only concern was the temperature of the shower water. Way too hot. I had to resort to drawing water into the tub and letting it cool some before bathing. Except for the sound of the fan when on in the bathroom, it was very quiet and I felt safe here.
October 17, 2013
Rated 4.0 out of 5.0 by PattyAnn1005 Nice Place to Stay
I thought this hotel was very nice. Saw many negative reviews and was going to switch hotels but decided not to. Glad I didn't. This hotel was just fine.
October 5, 2013
Rated 1.0 out of 5.0 by Unhappy6878 This is not a 3 star hotel!
Where should I begin? There was no refrigerator in my room, but some other guests had one. The carpet is from 1975 and it smelled like sick, old, wet puppy. The shower water was lukewarm. It's sad when you walk in a hotel room and don't even want to take your shoes off.
October 2, 2013
Rated 5.0 out of 5.0 by jsar3378 Food not as good as I would have liked & Air Conditioning unit extremely loud.
First let me start by saying that my overall stay at your beautiful hotel was outstanding. The reunion which I attended for the USS Roy O Hale was made perfect by your reunion hostess Cheryl. She made everything just right. We have made plans to return next year for our reunion. It will be the first time in over 25 years that we will return a second time to any location.
The items I indicated as not being up to par, I am sure can be corrected with no problem. The food preparation in the dining room and at our banquet just did not match the truly wonderful hotel you have. Thank you for our stay.
September 30, 2013
Rated 5.0 out of 5.0 by Detlefzen Wine and snacks when I arrived!
This was my third hotel in three days and was my favorite! The location was great (foot of my favorite walking bridge in Mt. Pleasant!) and the the room was very nice. The cheese popcorn in my room was delicious!
September 24, 2013
Rated 5.0 out of 5.0 by Eric1111111111111 Great place to stay
Great place to stay. The rooms are very clean. Also the staff was very friendly
September 23, 2013
Rated 5.0 out of 5.0 by CBVC Overall a perfect stay !
Everything about the hotel was just right .... location, staff, service, and the room was amazing ... will definitely reccomend this hotel and stay here again ....
September 13, 2013
Rated 1.0 out of 5.0 by jws9518 Dirty and smelled
Worst experience in a Holiday Inn ever. Rooms smelled bad, hallway smelled bad. Room was dirty and bed was uncomfortable. A/C only worked when it wanted. The hotel is in need of a renovation. Ruined our vacation.
September 10, 2013
Rated 3.0 out of 5.0 by Hollyatl Just OK
We recently visited this hotel for four nights. Overall, it's a nice place. The pool was great, and we used it a lot. The beds were very comfortable, and the staff was super nice. Location was perfect for our needs. Tons of restaurants & other businesses around.
My complaint comes from the cost of this room compared to similar ones at other hotel chains. We had a room with two double beds. At this rate, these rooms should really be offering two queen beds. In fact, I'm not sure that I've seen another hotel in the last 5 years that still only offers doubles. Also, for the price there should really be a mini fridge & microwave in the room.
The room appeared to be quit clean, however, after looking a little more closely it was obvious that not much care had been taken to details. The heating/ac unit was very dirty, and the carpeting closer to the bottom of the beds was absolutely filthy - like it has probably never seen the light of day. We had 'recycled' shampoo & lotion in our bathroom, as it was totally apparent that someone had used a bit of both at one time. One of our comforters had a blood stain on it. Yuck. Just seems like maybe housekeeping is doing a quick run-through when they need to put a bit more effort into the details of the room.
I probably won't go back here because we're a family of four, and the beds just aren't big enough. I would recommend this place to a friend if they were in the area, and just let them know what I experienced.
September 10, 2013
Rated 5.0 out of 5.0 by medny58 my new favotive city
This was a great place to stay. People are so friendly and polite. A vast array of cuisines something for all cultures. The hotel was beautiful a little hard to get to with all the construction but worth it. A special thanks to Antonio at the front desk.
September 8, 2013
Rated 1.0 out of 5.0 by Notagain13 Poorly maintained facility
This Holiday Inn needs to be updated and thoroughly cleaned. Our room needed dusting, furniture and carpet edges. Litter in i the hallway lingered for our entire stay. The bathroom was poorly lit, shower water pressure inadequate, and toilet flushing poor. Room coffee service did not included tea bags, and the maid staff would not provide any. One day we had no shampoo. The TV remote was held together with electrical tape. In the restaurant the breakfast buffet was careless in appearance. Tea water served in coffee carafe, leaving an after taste. Wait staff could not be bothered to be correct these points and was inefficient and slow in service. It is easy to see why the restaurant was not busy. The fitness center and pool were closed with no compensation for lack of facility. Evidently this is a pet friendly Inn. Pets and owners seem to be randomly placed in rooms, allowing for barking disturbances day and night. We prefer to not share our resting spaces, elevators and vacations with pets. We would be hard pressed to stay at this Inn again. Too many better facilities are available.
September 6, 2013
Rated 2.0 out of 5.0 Not their best
Broken hair dryer/outlet in bathroom.
Not very hot, hot water.
Poorly working AC - could barely maintain 74 degrees.
Terrible restaurant food.
Staff was nice, but not very accommodating. I would not call this a 'platinum' level HI experience. And I most likely won't be back.
September 5, 2013
Rated 4.0 out of 5.0 by edc1 Friendly staff makes it worthwhile
The staff at the hotel was fantastic and extremely helpful. The restaurant had good food and also very friendly staff. I would consider staying there again because of the staff. However, the facility (clean and nice features) had a humidity issue. Dehumidifiers were placed in the hallways but turned off at night, leaving the rooms humid and almost damp. It was hard to dry off after the shower and clothes felt almost damp. I hope the maintenance staff can figure out how to solve this problem.
August 30, 2013
Rated 5.0 out of 5.0 by medny58 comfortable beds
Over all a nice hotel for a overnight stay. The restaurant food is poor and the service is severely lacking in customer skills. I had to find someone to pay my bill.
August 29, 2013
Rated 4.0 out of 5.0 by travelingfool1984 great staff
we showed up at 10:00 am and the Tamico at the front desk set us up with a room immediately. The first room just had the carpets cleaned so she found us another room and we were able to relax after the long car ride. The sunday buffett was ok, not great but not bad. We only went because we had two free cupons from the front desk
August 28, 2013
Rated 5.0 out of 5.0 by ND1975 Comfortable room and convienent location.
We booked on line while traveling after reading positive reviews. We were not disappointed as the hotel was as described, and the desk clerk was very personable and helpfull. Comfortable room and convienent location.
August 26, 2013
Rated 3.0 out of 5.0 by Bobcat61 Bad Service
Overall a good Stay, but i had some issues with the staff. At check out i was charged for the room even i was using Reward nights. A Manager need to fix that since the check out Person could not deal with the issue.
After we left we noticed that our Son forgot his Charger in the room.
I was calling the Hotel to please check and give me some Feedback. Never did get any feedback! I Next day we drove to the Hotel to check on it Personally. First i was told that nothing was found . My wife insisted to look for it in the room personally and found it.
August 24, 2013
Rated 2.0 out of 5.0 by agni Clean and comfortable bed
The breakfast was cold and we need to wait for my son pancakes -we order waffle we wait like more than 15 min
August 21, 2013
Rated 1.0 out of 5.0 Inexplicable Water Outage
As we started to get ready for a wedding we were in town for - the SOLE reason we were in Charleston - maintenance shut off the water in the entire building. No explanation was given. No one mentioned it to us when we checked out. And no discount was given for the inconvenience. We had to drive down the street to a friend's hotel to take showers.
Ate at the restaurant for breakfast on Saturday morning. It was chaotic to say the least. The staff seemed ill prepared for a full dining room. In fact, it almost seemed like they were all new employees and no one had trained them. Chaos, utter chaos.
August 16, 2013
Rated 3.0 out of 5.0 by ksweetater nothing to shout about
always thought Holiday Inn was a top class hotel. this one was average but nothing to shout about. It's OK if all you want is a place to sleep @night, other than that, don't look for any special treatment.
won't stay here again.
August 15, 2013
Rated 1.0 out of 5.0 by Buttetcup1 Room not up to par.
Was one of my least favorite hotel stays in a while.Spoke to someone on the phone about trying to get a bigger room if I paid the difference I had a gift ccertificate.I feel like I was given an attitude by both the lady on the phone and at the front desk.I understand rules are rules but is it not in their job description to be cordial. Although I was not a 'paying' customer I am still a customer. That would have been fine if the rooms were nice.They were tiny and the carpet felt dirty and smelled of old dust.Room service was awful The food was cold although the girl that delivered it was nice.We did enjoy Charleston but would not be staying at your Holiday Inn for our next visit.
August 14, 2013
Rated 4.0 out of 5.0 by eriaz very clean rooms, nice atmosphere
nice rooms, good location. need to upgrade reception area. overall good hotel to stay at.
August 2, 2013
Rated 5.0 out of 5.0 by Indy37 Great location! Great staff! Great stay!
After three horrendous nights at a non-IHG hotel, we thankfully found a room at this location. It's a 10 minute walk to Waterfront Memorial Park, Whole Foods is across the street and Red's Icehouse is a 5 minute drive.
The breakfast was piping hot and the food frequently replaced. The restaurant staff were very attentive and friendly to our family of five.
The room was very clean and everything functioned properly but you can tell the room had a little age on it. It was quiet all night. The doors shut securely but quietly.
I would not hesitate to bring my family here the next time we're in Charleston!
July 27, 2013
Rated 3.0 out of 5.0 by DHB7 For Business it is Perfect!
It is a peacefull property! easy location and great staff!
July 24, 2013
Rated 5.0 out of 5.0 by DannyUSC Great service and front desk staff excellent
I have stayed in your hotel for business many times during the past 12 months, but this is the first time that I have stayed with you for strictly pleasure. I had my two Grandchildren with me and they loved everything about your hotel. I can't say enough great things about your staff at the front desk. From the time we checked in until the day we checked out they were very friendly and helpful with local information. I would recommend this property to anyone that is looking for an excellent hotel for a family vacation. Although it rained quite a lot while in Mt. Pleasnt, our stay was very enjoyable. I guess I can't blame you for the weather. The only problem I saw is that your exercise equipment could be better. It is showing its age. A Big THANK YOU to your staff.
July 16, 2013
Rated 5.0 out of 5.0 by Roysgetaway Excellent
Excellent service and location. I look forward to staying there again on my next trip to Charleston.
July 13, 2013
Rated 5.0 out of 5.0 by LTCJB GREAT PROPERTY
OUTSTANDING PR0PERTY--OUTSTANDING. VERY NICE PLATINUM PERKS--THX
July 5, 2013
Rated 1.0 out of 5.0 by Crystal123 Not Impressed
We were very disappointed with the cleanliness of this hotel. When we checked into our room, there was long black hair all over the bathroom floor. The carpet in the room had not been vacuumed and there was hair on the bed cover at the end of the bed. We called the front desk & spoke to the manager about the room and she said she would come up and inspect the room and then move us to another room. She came in, did not seem like it was a big deal and walked us across the hall to another room. This room was worse than the other. It was dirty as well and had a very bad odor. We told her we would just stay in our original room and requested a maid to come up and clean the room. THe maid that arrived did a half fast job then left. Afterwards , we took some toilet paper and ran it across the bathroom floor. It was covered in hair and dust. Needless to say we wore our shoes in the room. The air conditioner kept us up all night. It came making funny noices and shutting on and off every 5 minutes. The manager did offer us a free breakfast for the room and when we went down the next morning , we were told breakfast was over and there was only one person working and she could have cared less that we wanted to eat. We visit this area , and this will def. be a place we will not recommend to others. The staff seemed like they just didn't care. Hallways were dirty...its getting half fast cleaning. Not Impressed.
June 26, 2013