Rated 3.6 out of 5 by 136
Rated 2.0 out of 5.0 by CB53 Rooms need updated; breakfast bar poor quality
I find most Holiday Inn motels need updated. The room smelled musty, the shower didn't have a lot of pressure. The breakfast served the next day was not organized. For the amount of people staying at the motel, the staff did not keep up on filling the egg dish. People stood around waiting for food. Poor set up, as well. One line for all items.
October 14, 2013
Rated 5.0 out of 5.0 by JSpencer Excellent
Staff was very helpful and accommodating. I loved the packaged make up remover that was in the room and they were able to tell me where to purchase them for future travel. I bought a box and split it and the cost with a couple of co workers.
The hotel/ breakfast staff needs to be more watchful of people filling "To Go" boxes of breakfast items to take with them I saw a family fill 5 "To Go" boxes and leave with them. That is not right. It makes higher prices for others.
October 14, 2013
Rated 5.0 out of 5.0 by AllGirlGma What a Nice Facility With Great Staff
I stayed at this property for three days for a conference. During that time, I found the facility clean and inviting. The staff - from check in to waiters at conference meals to housekeeping - everyone was wonderful. Going above and beyond if necessary. The free wi fi was a real bonus and the long hours at the pool made it possible to take a swim early in the morning and/or late into the evening - a benefit many hotels fail to offer for the business traveler. The morning breakfast was well stocked and there was ample room for seating. The banquet meals I had were very good for that type of meal (meaning everyone eats the same thing) and the service during those meals was wonderful. The lobby and other areas on the main floor have nice inviting seating spaces. There were plenty of bellman carts stored right by the front door to help with check in and check out. All in all, one of the best places I have stayed in a long time. I would stay there again and recommend it to others.
October 10, 2013
Rated 5.0 out of 5.0 by Su2013 appreciate help
Appreciate Linda, housekeeping manager, resolving room issues.
Buddy, the chef, was very efficient and accommodating on our meal requests.
October 9, 2013
Rated 1.0 out of 5.0 by BigJohnPA Room not what we asked for
When we checked in, I explained that I needed an ADA room and the desk clerk told me I was being checked into a Handicapped room. I even told her the reasons why I needed that type of room, and I didn't need a wheelchair accessible shower, but I needed a shower with hand rails because of my balance issues. She again assured me that the room was a handicapped room and we loaded our bags and got to the room. The room was not handicapped, and the shower not only didn't have the hand rails but the tub has a deep curve to it making it very difficult for people with balance issues to stand. We called and she told us that she had another room that was handicapped but it only had one bed. She then implied that I may not actually need a handicapped room and asked if I "really" needed one. I realize that looks can be deceiving, and that I don't fit the typical "look" of a disabled person, but I explained to her that I would try and make do even if it meant not taking a shower. We couldn't switch room because there were three of us and the other rooms only had one bed. She did not offer a roll-away and we had already started unpacking. I did try and shower and almost fell twice. I finally gave up and asked for help to get out. This could have been a very costly mistake on her part. In the morning upon checking out, I complained to the morning desk clerk and she apologized and made an adjustment on our bill. I didn't ask for an adjustment, I just want the night clerk that checked us in to realize that when a person requests a handicapped room, it isn't a joke, there are several reasons people need these types of rooms and I wish more hotels would build more rooms or convert some of the older rooms to ADA compliant rooms.
October 7, 2013
Rated 3.0 out of 5.0 by Suzy67 Front Desk Employee Heather
I am a gold reward member. Tropical Storm Karen changed our route back to Florida and so I asked the front desk person , when we checked in, if she could help me find another IHG property along the new route and help cancel my two other reservations at IHG properties along the old route. She told me, quite abruptly, I would have to "do it myself". When I returned later, after securing a room in Dalton Georgia, I told her that my navigation system in car would not accept address and mapquest would not either, as it was a new HIE. I asked her to help me by printing directions to somewhere near the hotel in Dalton. She told me I had to go to the business center and print directions myself. The lobby was not busy. I asked her if she could do this courtesy for me and she reluctantly agreed. That night, we ate in the restaurant in the hotel. It was 40 minutes before the football game started, but wait staff refused to give us the "Football Special Pizza" price because the game was not on yet. I stay at IHG properties all the time and have two pending Crowne Plaza reservations for 2013. This was the worst experience I have ever had at a Holiday Inn.
October 7, 2013
Rated 1.0 out of 5.0 by bm123 do not stay here
What a dump. To think I used points to get this room free. The place smelled and is very outdated. My room was horrible. There was hair on the bed sheets and pillows on both beds. The room had not been dusted in months. The bathroom was filthy. Hair all over and the shower was dirty. I wish I could get my points back.. Did not eat anything for breakfast because how awful it looked and the unclean tables from other guests.
October 2, 2013
Rated 5.0 out of 5.0 by tfritz Front desk staff are excellent- helpful, friendly, and very attentive
For the last two years, I stay here at least one day each month for business. Over the past two years, I have always had a great experience.
The ladies at the front desk are wonderful. You can tell a good business by the lack of turnover
I have to especially complement Juanita at the front desk for being so friendly, cheerful and helpful. It makes me feel right at home when I arrive and they welcome me by name.
In addition, this place is very spacious and has an awesome Pool, jacuzzi and fitness center. Many rooms have microwaves and little refrigerators which is a nice amenity. Beds are very comfortable. Wi Fi is free and always works.
October 1, 2013
Rated 5.0 out of 5.0 by HDTraveller Very nice stay.
Staff was very helpful. Morning breakfast offered a nice variety of choices. Room was very clean and I loved the adjustable temperature control!
September 29, 2013
Rated 2.0 out of 5.0 by donalea Fair is at best for this property!!
This was our fourth time staying in this hotel.....however probably our last. The front desk clerk has been the same girl every time, And though I don't recall her name, all I can say is that she is rude, non-communicative. Never mentions our rewards status, never thanks us for staying, and never offers water, or drink cards, breakfast vouchers, or anything of sorts.
Also during this visit, there was a dog in a room across the hall from us that barked almost all night. After several complaints to the front desk I finally fell asleep somewhere around 2am!!
Except for service related animals I see no reason any hotel would allow pets.
September 11, 2013
Rated 2.0 out of 5.0 by bama123 Check in & breakfast
I did not have reservations but plenty of rooms were available and upon checking in around 8:30pm the clerk gave a room and keys to a room already occupied and the person in that room was not a happy camper when I kept trying the card key to unlock the door. He yelled through the door and I then returned to the front desk where both check in clerks blamed this on a "computer glitch"??
The next morning breakfast was very poor. The plates & silverware were very dirty. The sausage was "burnt" and the person working the self-service food bar was wearing regular street clothes with long hair and a dirty baseball cap. Not very professional or sanitary. I just hoped the food he was bringing out he did not cook it??
September 10, 2013
Rated 4.0 out of 5.0 by jkrol Great Hotel...HORRIBLE Resturant!
We enjoyed the hotel...but the food was HORRIBLE!!
September 9, 2013
Rated 5.0 out of 5.0 by pit58 Graet staff and service.
My wife and I had a very enjoyable stay. Very comfortable bed, but the parking lot light shone through the window as we were unable to close the drapes over the shears. Nevertheless, we would definitely stay here again. Thanks.
September 8, 2013
Rated 5.0 out of 5.0 by healthnspector Mt. Vernon IL Holiday Inn
Nice property. Very good breakfast and bar. Good location for conference. Clean and modern. Enjoyable stay. Would stay at this location in future.
September 5, 2013
Rated 4.0 out of 5.0 by Creekguy Roomy and Comfortable
I stayed here once again while on my way to Kansas City, large parking lot that is easily accessible, full service lounge and restaurant and clean, comfortable rooms. A tick on the pricey side but the rest is good. I will stay here again my next time through!
September 3, 2013
Rated 2.0 out of 5.0 by 72bop Horrible restaurant
We have stayed a this location several times because they accept dogs, but I think we have made our last stop. Although there is a free breakfast, it is not great. Frequently food items are not well stocked. We tried the restaurant attached to the hotel, and it was awful. The rooms are okay, but we just never feel comfortable here.
September 3, 2013
Rated 5.0 out of 5.0 by HalJ Business as usual
Very friendly staff. Well worth the price.
Clean and comfortable. Thanks
August 27, 2013
Rated 2.0 out of 5.0 by Vince5564 First poor Experience
Not Impressed At All... Very rare that I feel this way about a stay at one of your properties... it was a waste of points
August 26, 2013
Rated 3.0 out of 5.0 by KAS03084 internet was not usable
There is nothing particularly special about the hotel, the room was clean and the beds were fine but the location of the pool required crossing the lobby so my wife refused to use it, the Internet did not work from the room, and I gave up waiting for the hotel computer to log on after several minutes - overall I am sorry that I selected this hotel as it reminded me why I typically avoid Holiday Inn when travelling.
August 25, 2013
Rated 1.0 out of 5.0 by Zich13 Worst of the trip
The wireless Internet worked for five minutes at best, free breakfast food was completely gone by 8:20 am, TV remote didn't work, missing bathroom toiletries, and live FLEAS on bathroom counter. The IHG welcome was a bottle of water I had to wait for. The hostess at the free breakfast was only concerned with getting room numbers from each table, but for what? Everything was empty! Drive six days on the road, this was the worst experience -- and stopped reserving Holiday Inns!
August 24, 2013
Rated 4.0 out of 5.0 by Carp99 Very relaxing
The pool was fun and relaxing. The restaurant was ok. My room was very clean and the housekeeping staff did a professional job. My only problem was that the housekeeping staff said I had 3 dogs in my room and charged me a pet fee. I had to go to the front desk to get the charges removed. The clerk had to have my room checked. How insulting. But they removed the charges.
August 23, 2013
Rated 5.0 out of 5.0 by BillandMerilee A good stop on a bad road
For approximately three years, the interstate highways 64 and 57, which run together for a short distance at Mt. Vernon have been under construction. Delays are a given, frustration is ongoing. If you can find your way off of the highway at Exit 95, you will find a quiet, friendly place to stay. The staff is accommodating, the restaurant is good, and breakfast is both hot and filling. Though you cannot ignore the highway problems, this Holiday Inn is at least a great spot for a respite. I recommend it with no hesitation.
August 22, 2013
Rated 5.0 out of 5.0 by FLNCBound Midway of Long Trip
After driving a long way, Mt Vernon was the half-way point. The location is close to restaurants and Walmart for any needed essentials. The reception staff were pleasant and efficient. I wish there was more than 1 Handicap parking space closer to the front door.
August 22, 2013
Rated 2.0 out of 5.0 by jfb49 not so great
being a platinum member, I am used to being well taken care of at HI. not the case at this location. was not greeted as a platinum member, no water, no friendliness that i usually get. check in not friendly at all.
August 20, 2013
Rated 2.0 out of 5.0 by Kevin31 Housekeeping staff went through my luggage!!!
I travel more than 150 nights per year and I have a routine that I do not deviate from regarding the safety of my belongings. I make sure that my bathroom supplies are returned to the bag that I brought them in and stored in my zipped suitcase. I was in this particular Holiday Inn for two nights and when I took my bathroom supplies out of my suitcase the second evening, someone had opened the bag, emptied the contents into my suitcase and I'm sure looked for valuables or perscription medicines. When I brought this to the attention of the front desk all I was told was that they would look into it.
I will be staying at another property in Mount Vernon on my next visit!
August 19, 2013
Rated 1.0 out of 5.0 by mem0529 conflicting needs
Although informed of the hours for pool, bar, and restaurant they were unable to contain and control a large party that went beyond the stated hours and when called to address they said there was nothing they could do
If a party was planned we could have used outer rooms vs atrium rooms but we were not offered alternatives
August 17, 2013
Rated 2.0 out of 5.0 by cherrycord Not too sure..
My husband and I used our reward points for a night's stay here. A No Smoking room was requested. The first room we were given smelled heavily of cigarette smoke that someone tried to hide with a
lot of air freshener. I immediately called the front desk and the lady said she would be up in a few minutes. We waited in the hall for 20 plus minutes so as not to trigger an asthma attack.
While waiting in the hall, we heard all kinds of "foul language" from the maids. One was even on the phone telling someone that she would be showing up later in her "pasties". We could hear everything plain as day. Working in customer service, we were totally shocked ! They were arguing over who was going to finish what rooms and how soon before they could each leave for the day.
After waiting 20 plus minutes, I finally went downstairs and she said "she had other things to do" but did find us a different room.
The second room was much better!
The pool area was really nice! The water temp was comfortable for swimming. There were lots of towels!!
Breakfast in the morning was really good! Hot was hot and cold was cold !They were very prompt on removing our empty plates. The only downside was the music was playing too loud and we couldn't hear the news on the TV.
Overall, the motel was clean but definitely showing signs of wear.. We were offered a bottle of ice cold water at check in for being a rewards member.
We are on the fence about this motel...
August 16, 2013
Rated 5.0 out of 5.0 by Jagvdp Spur of the moment stay
Didn't have reservations but staff made arrangements for me. Breakfast was excellent. Will stay there again!
August 13, 2013
Rated 2.0 out of 5.0 by randy777 Chemical smell
We stopped in this hotel to break up a long drive. Checkin was quick and easy. Getting into the room, not so much. Went to room and key wouldn't work. Went down to lobby and clerk told me they should work so sent me back up. Still didn't work. Went back down, security was called to let me in. (Probably should have been the first time.) Got into the room and there was a strong chemical smell permeating the room. Security brought me a new set of keys and I asked if the smell was consistent through all of the rooms. He reluctantly said yes. The free breakfast was mediocre. Could tell it was an older hotel that was updated. Outside of the issues I mention, the short stay we had was fine.
August 13, 2013
Rated 3.0 out of 5.0 by jafish1971 Odd odor
The hotel just seemed very outdated. Room had an odd odor like it used to be a smoking room. Just not the quality I have seen in every other Holiday Inn I have stayed in. Not that is was bad, just not the same quality. I would stay here again but will ask for a different hotel chain in this town.
July 31, 2013