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Rated 3.8 out of 5 by 174 reviewers.
Rated 1.0 out of 5.0 by Room not up to par. Was one of my least favorite hotel stays in a while.Spoke to someone on the phone about trying to get a bigger room if I paid the difference I had a gift ccertificate.I feel like I was given an attitude by both the lady on the phone and at the front desk.I understand rules are rules but is it not in their job description to be cordial. Although I was not a 'paying' customer I am still a customer. That would have been fine if the rooms were nice.They were tiny and the carpet felt dirty and smelled of old dust.Room service was awful The food was cold although the girl that delivered it was nice.We did enjoy Charleston but would not be staying at your Holiday Inn for our next visit. August 14, 2013
Rated 4.0 out of 5.0 by very clean rooms, nice atmosphere nice rooms, good location. need to upgrade reception area. overall good hotel to stay at. August 2, 2013
Rated 5.0 out of 5.0 by Great location! Great staff! Great stay! After three horrendous nights at a non-IHG hotel, we thankfully found a room at this location. It's a 10 minute walk to Waterfront Memorial Park, Whole Foods is across the street and Red's Icehouse is a 5 minute drive. The breakfast was piping hot and the food frequently replaced. The restaurant staff were very attentive and friendly to our family of five. The room was very clean and everything functioned properly but you can tell the room had a little age on it. It was quiet all night. The doors shut securely but quietly. I would not hesitate to bring my family here the next time we're in Charleston! July 27, 2013
Rated 3.0 out of 5.0 by For Business it is Perfect! It is a peacefull property! easy location and great staff! July 24, 2013
Rated 5.0 out of 5.0 by Great service and front desk staff excellent I have stayed in your hotel for business many times during the past 12 months, but this is the first time that I have stayed with you for strictly pleasure. I had my two Grandchildren with me and they loved everything about your hotel. I can't say enough great things about your staff at the front desk. From the time we checked in until the day we checked out they were very friendly and helpful with local information. I would recommend this property to anyone that is looking for an excellent hotel for a family vacation. Although it rained quite a lot while in Mt. Pleasnt, our stay was very enjoyable. I guess I can't blame you for the weather. The only problem I saw is that your exercise equipment could be better. It is showing its age. A Big THANK YOU to your staff. Thanks, Danny July 16, 2013
Rated 5.0 out of 5.0 by Excellent Excellent service and location. I look forward to staying there again on my next trip to Charleston. July 13, 2013
Rated 1.0 out of 5.0 by Not Impressed We were very disappointed with the cleanliness of this hotel. When we checked into our room, there was long black hair all over the bathroom floor. The carpet in the room had not been vacuumed and there was hair on the bed cover at the end of the bed. We called the front desk & spoke to the manager about the room and she said she would come up and inspect the room and then move us to another room. She came in, did not seem like it was a big deal and walked us across the hall to another room. This room was worse than the other. It was dirty as well and had a very bad odor. We told her we would just stay in our original room and requested a maid to come up and clean the room. THe maid that arrived did a half fast job then left. Afterwards , we took some toilet paper and ran it across the bathroom floor. It was covered in hair and dust. Needless to say we wore our shoes in the room. The air conditioner kept us up all night. It came making funny noices and shutting on and off every 5 minutes. The manager did offer us a free breakfast for the room and when we went down the next morning , we were told breakfast was over and there was only one person working and she could have cared less that we wanted to eat. We visit this area , and this will def. be a place we will not recommend to others. The staff seemed like they just didn't care. Hallways were dirty...its getting half fast cleaning. Not Impressed. June 26, 2013
Rated 3.0 out of 5.0 by Just OK First contact...guest services seemed overworked.....Day service was friendly and helpful, while the people on evening and night shift seemed inexperienced and one even argumentative.... Guest room was satisfactory....did not like the bathroom. Dining room also just satisfactory, but room service was good even though an item was forgotten from my order...and was corrected Probably will be going back to Charleston, and will be trying a different hotel... June 19, 2013
Rated 5.0 out of 5.0 by Wonderful Time We came down for a visit after my daughter Graduated , It was amazing My husband Booked the hotel for us, Location was great so many things right there, We have been to Charleston many times this was our first stay across the bridge, The Staff was super friendly , We were greeted warmly as we walked in the door, The housekeeping staff did an amazing job. .The bed was like sleeping on a big fluffy marshmallow great after a long day in downtown .My Daughter said it was the best trip ever.We didn't eat in the restaurant , But heard others saying good things about the breakfast .The pool area was very nice liked the towels available out side . Overall loved the security of the hotel . Inside room entrance key to pool ect.. Just thought the place was great.. June 17, 2013
Rated 2.0 out of 5.0 by Not the best experience The floor mat (towel) that is normally on the side of the bath tub along with the wash cloth were both wet, either from not being fully dried after washing or still from a previous occupant. There also was hair in the soap dish. The restaurant was ok. The food was decent, but the waitress did not speak English very well. My wife asked for water with lemon and got a paper coffee cup with hot water and a slice of lemon. The waitress was very nice and eager to please, but her limited English was hard to work with. June 12, 2013
Rated 2.0 out of 5.0 by Mixed Feelings I have mixed feelings about this hotel. I made reservations and then had to change them. Whomever made the changes did them wrong. My husband called to tell them they made a mistake and the told them they were booked and there is nothing they could do. Well then I called and explained that we were in a wedding and that is not acceptable and they fixed it. Then when we arrived I requested a fridge and a microwave (which they said they could do) and when we got there, they said sorry it wasn't available, I have two young kids and it was very necessary. So they compromised and got me a fridge. I also requested to have my parents in the room next to us (which they said was fine) and they did not do it, again they compromised and put them on the same floor. The staff was super rude, well all except one guy. Even the manager was rude. The staff in the dinning area, were awesome. My parents enjoyed the hotel. I say they stressed me out and tried to make it better, but in the end "oh well", probably won't come back. June 7, 2013
Rated 3.0 out of 5.0 by Did not receive room per reservation Reserved king bed w sofa....wanted room with a sitting area for my daughter. Instead, she was given a room with two double beds. Questioned difference, but staff did not adjust my bill or room. On check-out day, maid banged on the door at 9:00 asking if they were checking out that day. Crazy rude! May 17, 2013
Rated 4.0 out of 5.0 by Small beds but super comfortable I know know why I stay at Holiday Inn Express, Now there is nothing wrong with Holiday inn but my idea of a stay is ultimate comfort large room and free breakfast, so I'm learning but I cannot sy enough about the staff, as usual they where AMAZING! I'll continue to stay at the IHC brand May 16, 2013
Rated 1.0 out of 5.0 by Lock it up! A really bad experience last weekend. I had my jewelry stolen from our room while we were out exploring the town for a few hours. The person in charge who had me fill out a report would not give us any information about who entered our room even though they knew. They also would not give the information to the police officer that I called. My report was filed, and I still have NOT heard from the hotel even though they told me someone would contact me in a few days about my stolen property. It will be a week tomorrow. I am very disappointed in this hotel and their management in handling of this situation. So...if you decide to stay here, Lock up your jewelry in the car trunk or take it with you. The person who entered my room still works there. May 3, 2013
Rated 1.0 out of 5.0 by Improvement Needed I stayed here with friends April 5 -7. We stayed at this hotel due to its close proximity to the start of the Bridge Run (approx 2 miles). The staff was not helpful - almost as if they were all new. There was an overpriced shuttle set up to take runners to the start of the run. It was not reasonable from a pricing perspective at all! We walked the two mile trek rather than pay it. Many others did as well. I am gold with Priority Club and registered as having 4 in my room, yet I was only given one breakfast coupon! On Sunday (the only day I could eat breakfast), two of us ate in the restaurant. Our server almost wanted to argue with me because I only had one coupon and there were two of us. I never even mentioned to her that I would not be paying for one! We also had dirty utensils and had to ask to replacements. On Sunday, the front desk could not even suggest where we might go to purchase a newspaper! I stay in many holels for both work and leisure. I will not stay or recommend this one in the future. April 29, 2013
Rated 2.0 out of 5.0 by Great for Groups, not for leisure The Holiday Inn Mount Pleasant was mediocre. The hotel was built for groups and had many nice spacious banquet rooms, but is not for personal stay visitors. We were placed on the same floor as campers, making it difficult to sleep at night and in the AM. We had to request the room be cleaned multiple days. At the time, many of hotel's amenities were out of service. There is a great shuttle service for business people. April 23, 2013
Rated 1.0 out of 5.0 by Outdated, Overpriced, and Low Quality I was very unsatisfied and displeased with my stay at the Charleston-Mount Pleasant Holiday Inn. I was in town for a wedding, and the Holiday Inn booked a(n incredibly noisy) youth soccer convention on the same floor as our wedding party. This was very disruptive to our sleep, as early as 6:30 AM and as late as 10:00 PM. Guest Services was unsympathetic and not accommodating at all to our complaints. The rooms were outdated, overcrowded, poorly ventilated, and generally uncomfortable. Highly overpriced for the lack of quality received. April 22, 2013
Rated 5.0 out of 5.0 by Great value and location for Bridge Run This was my first time at the Holiday Inn in Mount Pleasant. I found the price and location perfect for the Bridge Run. The hotel room was clean and the bed was comfortable. The staff was courteous too. The location is great. You have ample parking and it is about a 5-10 minute drive to downtown Charleston. April 12, 2013
Rated 2.0 out of 5.0 by Poor Service I was at the Holiday Inn Mt Plesant for 7 nights and on 3 of the nights after returning from work, my room ws not cleaned. Dirty towels were there and no fresh towels were provided. This was absolutely unacceptable! April 11, 2013
Rated 2.0 out of 5.0 by Poor housekeeping The bath needed a deep clean. The vent was dirty. There was something splashed on the back of the bathroom door. It was generally not up to standards. Also, they did not resupply the soap, shampoo, coffee correctly. April 10, 2013
Rated 3.0 out of 5.0 by Okay Our experience was just okay. The hotel itself was fine. The staff was okay. When we arrived at the hotel it was 2:30 pm. Check-in is at 3:00. I was the only person in the lobby besides the front desk person. She did not greet me nor even look at me. I told her we were ready to check-in. She said there were no rooms clean which was fine. I asked her if we could put our luggage somewhere in the meantime (1/2 hr). She said there was nowhere to store our luggage. She did nothing to help us, I've never had this happen at any hotel in my life. I asked her what I should do. She said the computer would say when there was a room available. In the meantime we sat in the lobby with our luggage. She never checked whether there were clean rooms. In the meantime, a huge line ensued and she must have gotten off her shift because a new girl came on and she walked out. There was no conversation between the two. The new lineup was in the same predicament except this woman helped them to get a room. In the meantime, I had to wait an extra 1/2 hour to stand in line behind everyone else. The woman checking everyone in was doing her best, but she said she normally doesn't work the front desk, and there was no one to help her. (Obviously, a management issue# They did not give us our coupon for breakfast #which we purchased). Service was very, very slow for both dinner and breakfast. People generally were nice but slow with exception of front desk lady who was just rude. Overall, it was okay. I would neither recommend nor not recommend. April 10, 2013
Rated 3.0 out of 5.0 by Needs update and inc. staff Tried to eat in the restaurant for an evening meal and a bkfst, poor service, so so food. April 9, 2013
Rated 3.0 out of 5.0 by "Out of date" stay The room was smaller than usual and the room decor was from the 70's - brown and yellow. No refrigerator! We were given two comp. warm water bottles for being a Priority Club Member. That's all that would fit in the ice bucket that we had to keep re-filling, so I used the trash can as a larger ice bucket for the drinks we brought ourselves. I'm just used to having a refrigerator at a minimum. During our visit to the area we also stayed at a HI Express ( 4 hrs away and cheaper), which included a nice hot breakfast every morning. Breakfast at this HI was 10.95/pp and was not as nice. When we did attempt to sit and have breakfast, there were many guests, however I did not see one server or hostess for five minutes, so we got up and left and were much happier with a better and cheaper breakfast down the street. When we left our room in the morning and came back at 2:30 the beds had not been made. We freshened up and left again - kids left 3 shopping bags on a bed, so that when we came back at 8, only ONE bed had been made, I guess they didn't want to lift the shopping bags off the bed??? I've never had this experience at any hotel. April 3, 2013
Rated 4.0 out of 5.0 by Comfortable bed and room. The first night was very uncomfortable because the air conditioning did not work and it was hot and muggy in the room. I was not able to sleep well at all. The next day I was moved to another room where the air conditioning worked and everything was comfortable and very pleasant. March 29, 2013
Rated 3.0 out of 5.0 by Comfortable but needs updated Beds were uncomfortable. TV cable service limited and no HD. March 21, 2013
Rated 4.0 out of 5.0 by Great location, rates, and an awful food staff..... Overall we were pleased. I stay 50+ a year and usually choose a HI. They upgraded us to a suite which was very nice. Rooms were clean and the hotel is well maintained. It is in a great location for Charleston and nearby islands. They gave breakfast "comps" but this only included the cold items on the first half of the line. This is always sad when they do this. Give the person a complete breakfast if you are going to act like it is an "extra". Our only negative experience related to the food staff. I received three breakfast tickets for three nights with two guests. The lady rudely asked, "isn't she going to eat, then you need another ticket". It wasn't in a polite manner. I handed another ticket for a cold breakfast of low quality. The icing was when a white family with an adopted black child entered the restaraunt. The workers (both African-American) made rude comments and stared and snarled at the family. This treatment was so blatant that complete strangers were offended. This was the only negative or an overall relaxing and pleasant stay. Charleston was beautiful as always! March 19, 2013
Rated 4.0 out of 5.0 by Very nice The hotel was very clean, the staff was polite and courteous. Parking lot was well lit at night. The building is quiet and I slept very well, almost better than I sleep when home. No complaints at all. This is good place to stay and I will stay here again when I find myself in Charleston for business. March 14, 2013
Rated 2.0 out of 5.0 by Terrible experience First our room was not ready. Staff finally found us a room. Then, Phone in room did not work. No way to fill the tub. Only shower worked. Dust everywhere and drawers looked like leftover crackers were left in them. Took forever to get hot water. Not a good value! Only nice thing I can say is staff was nice after we told them how far we had driven. March 13, 2013
Rated 4.0 out of 5.0 by Nice stay CLC member, great value. Managers reception was a nice bonus. I will use your property on my future travels to the area. Should be 25 + nights a year. February 15, 2013
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