Rated 4.2 out of 5 by 136
Rated 4.0 out of 5.0 by Ulxima01 Mount Prospect: good option for ORD turnaround
Good property where you may relax after a LH flight or the night before it.
The hotel provide free shuttle service to ORD. The airport is 20ish minutes away.
Attentive and caring staff with proper acknowledgment of Platinum status.
If you love watching sport on TV then do not miss beer and dinner at the bar restaurant.
Great ambience, vast beer selection and plenty of choices from the menu. It took me sometime to take a decision, I should have stayed one or two days more to try other meals.
Minibar was empty, but you may find minibar goods for sales next to reception desk. Not a big deal then.
Book with confidence and enjoy your stay.
April 30, 2015
Rated 5.0 out of 5.0 by Adult_Male Very Good Value
Very good value for the price. I had a two night stay, primarily to attend a local event less than two miles away. The staff was friendly and efficient, and my room was very clean (and clean smelling) and well appointed with free wifi, a spacious refrigerator and a microwave, all of which I made use of (there is a nearby grocery store). In addition, there is a very nice 24 hour fitness room and indoor pool and hot tub. There is plenty of free parking, but do be aware that most of the outward facing 1st floor rooms (such as the one I stayed in) all front the parking areas. I had no problems, but to lessen the risk of being disturbed by slamming doors and loud voices, consider an interior facing room or an upstairs room. Finally, be aware that if you are planning on visiting downtown Chicago, getting there from this location is likely to take between 45 minutes to an hour or more, whether one drives or uses a "park and ride" mass transit option.
April 29, 2015
Rated 5.0 out of 5.0 by Israel897 Staff
A great team who work hard to make your stay away from home as comfortable as possible. As you can tell by my response they were outstanding. They are what made it a joy to stay there. The rooms were clean and comfortable. You could relax and sleep without any outside noise.
April 27, 2015
Rated 5.0 out of 5.0 by gk28 Comfortable Bed and Great Service
We had a very enjoyable stay. Quiet, staff very helpful, and clean.
April 27, 2015
Rated 4.0 out of 5.0 by tbirdtas Great value and nice stay
I was pleased with the overall decor and cleanliness. Nice room, well decorateda and more importantly it was clean and comfortable. The front desk staff were very helpful and even accomodated an early check in for me, which was very nice for a last minute request.
April 23, 2015
Rated 2.0 out of 5.0 by src73 Excellent Room Conditions
If your looking for a place with a clean interior and exterior then this is the place for you! However, if your looking for a place that has excellent customer service, a nice coffee setup (which is VERY important to some of us) and a not so gloomy interior (hallways) then this NOT the place for you!
Kudos to the housekeeping staff your excellent work was noticed and appreciated! To the front desk, I would strongly encourage you'll to work on your customer service because as a Platinum member or guest , I did not feel special at all; there were several incidents that confirmed that customer service was not a priority.
If your just interested in a great room and a hotel that's in a great location then this is the place to be .
Thank you housekeeping for turning this negative into a positive.
April 22, 2015
Rated 5.0 out of 5.0 by JK42 Great place to stay
Convenient location, comfortable rooms and a friendly staff. All they need is more parking and it'd be perfect.
April 16, 2015
Rated 1.0 out of 5.0 by shlachter POOR Hotel ... will NOT recommend
Room was way too small / bath counter was non-existent / desk space was too tiny / very poor overall / will NEVER return to this establishment even though I am a very frequent user of IHG properties.
April 15, 2015