Rated 3.9 out of 5 by 452
Rated 3.0 out of 5.0 by MedicChick Not up to par for Holiday Inn
The initial check in was not a good experience. It took 3-4 minutes for the 3 staff members to even acknowledge me at the counter, I get that it was a late check in but when they are talking about food and personal things, just shows poor customer service. The person who checked me in didn't ask for my ihg #. Breakfast was sub par. Everything was dried out and there was no orange juice. The shower drain was very slow moving. If I travel through Mt Vernon again I will be hesitant to stay again.
August 25, 2015
Rated 5.0 out of 5.0 by Ranlynw I stay here whenever I'm in Mt. Vernon
I have stayed here a few times, with and without having made reservations. I never have a problem with availability. The rooms are always clean and comfortable. The only issue I had with my latest visit was not having a refrigerator in the room. Of course, this is something I can live without, it's just nice to have.
August 24, 2015
Rated 2.0 out of 5.0 by Epstlman Disappointing experience especially for the price
We were disappointed with this hotel. The chairs in the room were very dirty as was the carpet. The bathroom fixtures were in need of repair and, as much as we appreciate the fact that it is a pet friendly hotel, we were not appreciative of the fact that we found old pet food on the floor of the closet. Will not stay there again nor will be recommend it.
August 24, 2015
Rated 5.0 out of 5.0 by Sweetm Passing Through
Nice, clean and comfortable room. Curb appeal and lobby a lot more updated than guest room.
August 22, 2015
Rated 4.0 out of 5.0 by SKing210 Nice stay
Upon entering the room it smelled like mold or moisture. But after being in the room for a while, I couldn't smell it anymore. Beds were comfortable. Nice big comfy pillows. Breakfast was ok. They could use some improvement there. Front desk staff was pleasant and very helpful. It was a great stay for the price.
August 21, 2015
Rated 5.0 out of 5.0 by JMac72 Great Service
The staff greeted immediately upon arrival and were very helpful in checking in our party, We were a group of 4 couples and we were all amazed how efficient the check in went.
August 19, 2015
Rated 3.0 out of 5.0 by travel i57 Convenient location
The Hotel is right of the interstate and close to shopping and restaurants.
August 18, 2015