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Mount Prospect - Chicago
Book online or call:
1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 1-847-3920123
Hotel Fax: 1-847-2530080
Hotel Fax: 1-847-2530080
Rated 3.8 out of 5 by 21
reviewers.
Rated 1.0 out of 5.0 by stacey5031 horrible manager!
I am still dealing with the very incompetent management at this hotel. We had several stays at this hotel for business and we have had nothing but problems with multiple charges for same rooms on our credit card and taking weeks for it to be reversed. I am also still trying to get 4 stays credited to my rewards account. We have asked the manager in person several times and I have now sent 2 faxes and still no results. I am going to keep contacting corporate on this if it is not resolved ASAP. This is ridiculous!
Additionally, supposedly one of my employees was smoking in their room and without any notice, discussion, proof {photographic or in person} I was charged $550 in additional fees including a $250 smoking fee, a $200 misc fee & $100 fee - all supposedly for damages. I have yet to have any proof of any of this and am also going to contact corporate on this as well.
I am demanding these issues be resolved including the points added to my rewards account and something done about this $550 in charges. I know the $250 smoking fee is a flat fee, however I am very skeptical on the other $300 in charges that cannot be documented.
I also want some gesture of appreciation of our business and loyalty in some form. I have had to spend a ridiculous amount of time dealing with these multiple credit card charges, missing points etc instead of running my business. I am beyond disgusted with the lack of professionalism going on!!
June 17, 2013
Rated 1.0 out of 5.0 by Luella36 Very Dissapointing Holiday Inn Establishment
Waited an hour for the hotel shuttle to arrive. The hotel is only 10 miles from the airport.
Check in was extremely painful. The check-in clerk was very inexperienced and S-L-O-W. None of the other staff members offered to help or check in guests. After waiting 45 minutes to get my room assignment, I had to come back to desk to retrieve the internet access code and purchase sundries. There was no mouthwash, no floss, no deodorant, no saline solution -- I had to sleep in my contacts. I was given an overnight toothbrush and a packet of toothepaste. There wasn't water in the refridgerator, so I purchased a few bottles from an open carton sitting next to the soda machine.
The room was clean. An attempt to refresh the room with newer carpet and drapes was recent -- but it still looked severely out dated and was dark. No problem. It was only for one night.
I ordered breakfast for the next day -- I was informed at 6:45 AM that the kitchen was not cooking breakfast that morning. I was offered a snack from the 'gift shop', but all could remember seeing was moon pies and candy-type of treats. I was informed #by the same check-in clerk# that morning, I needed a reservation for the hotel shuttle back to the airport. I didn't question why I wasn't asked the night before, I just had him call me a cab. The ATM #for cab fare# was in the Cantina #dining room/bar#. There I met the young lady who had promised to bring me coffee upon cancelling my breakfast. She seemed surprised that I was leaving so soon and offered my coffee in a paper cup.
If you are a seasoned traveler who requires MINIMAL anemities and service --- this is NOT the hotel for you.
June 17, 2013
Rated 5.0 out of 5.0 by azmk nice stay, helpful staff
We stayed at the Holiday Inn for an extended weekend and had a very nice stay. Front desk staff was helpful, reservation manager Vanessa was very helpful after several confusing reservations calls, she verified and corrected our rates. Bed was very comfortable, but bathroom space limited . We had executive room which included frig and micro which we used and were happy they were able to provide a room with amenities. Bar Louie adjacent to front lobby, had great friendly bar service and good food. The hotel also provided shuttle service which was really helpful and very convenient. Location was nice , walking distance to mall, multiple restaurants and stores.
June 8, 2013
Rated 5.0 out of 5.0 by Openco Totally Enjoyable
The friendly staff and management of the MT. Prospect Holiday Inn made my recent business trip even more enjoyable. The room was clean and well appointed. The spa and work out facility just what I needed at the end of each day. The attached restaurant, Bar Louie, was totally good food, and great service. These items make for a complete travel package. Located in a very easy access and shopping area close to the airport was also a plus. The work station and WIFI in the room made for a very positive working experience. A big THANK YOU goes out to the group that is the Mt. Prospect Holiday Inn!
May 31, 2013
Rated 4.0 out of 5.0 by collie120 Great experience
I hadn't stayed at this hotel before and was somewhat apprehensive because it used to be another brand.
I was pleasantly surprised. The staff was friendly and helpful.
The restaurant/bar had a good selection of craft beers and the food was good and reasonably priced.
The room was clean, comfortable, and quiet.
May 27, 2013
Rated 5.0 out of 5.0 by JEDM Relaxing stay and great service
I'm not big on writing reviews but wanted to say a special thanks to the hotel van driver Miquel who went out of his way to pick me up at another Holiday Inn that I accidentally went to from the airport. Miquel was very polite and a pleasure to chat with on our ride to the correct hotel. Thanks again Miquel!
The staff at the front desk was also very friendly and made me feel very welcome. While I only stayed one night, I enjoyed the comfort of the room and a couple of nice meals/drinks in Bar Louie. Overall it was a very plesant stay.
Paul
May 25, 2013
Rated 5.0 out of 5.0 by alp57 comfortable hotel
nice hotel , and great bar. very good location. clean rooms
May 24, 2013
Rated 4.0 out of 5.0 by Kachnik Smoking
Well-run hotel. Very attentive staff. Just wish the staff late at night would not all leave their posts at once so they could go outside and smoke
May 17, 2013
