Rated 3.2 out of 5 by 5
Rated 3.0 out of 5.0 by Hilbrink disappointed except for the restaurant
Slept on the 5th floor. Windows could not open properly ("safety") although I had a nice balcony. The air in the room was bad. Very poor airconditioning. Luckily it was not summer. There is very little atmosphere in the entire building and you believe you are staying at an office. Was not impressed by the receptionists. When I wanted to check somethig on the internet and wanted to use the lobby computer (in a tiny, uncomfortable corner) to my surprise I was told that it was not free. Terrible. Next time I will look for another place to stay in Mulhouse.
October 28, 2013
Rated 4.0 out of 5.0 by shakybridge Yes and No
Hotel rooms very good, no problems.
Parked in the underground car park (because there was a sign saying Holiday Inn Car Park) and got billed 12 euro's on check out! Actually billed 24 as they guessed we had two cars because there was 4 of us!
Also got billed for 4 breakfasts, as again they guessed that we would have had breakfast . ( All crossed off except for the car park charge, which I still don't think I should have had to pay)
Also failed to find the tram stop after some dodgy directions so walked for ages.
We made a big mistake and left our passports in the room and didn't realise until we were well on the way to Ghent. The Hotel said they would get them there by courier on Monday. When we got to Ghent this became Tuesday as nothing happens on a Sunday (fair enough). Ghent then told me Mulhouse had said it would be WEDNESDAY!!!!. No way, on Monday morning they confirmed that they would TNT them to Ghent to arrive before lunch on Tuesday. Which they did.
Some rather poor billing procedures at check out, a hidden car parking charge (which is no doubt somewhere on the webpage) but they did get our passports to us quickly.
The Hotels is actually very nice and very handy for trip breaks. Mulhouse is also a beautiful city.
August 21, 2013
Rated 2.0 out of 5.0 by Udo42 Nice hotel with unhelpful staff
The new built Holiday Inn Mulhouse is a business hotel in the outskirts of Mulhouse within a commercial centre and close to the motorway.
The hotel is nicely built and offers restaurants and a spa with pool.
The hotel reception and reservation is rather unhelpful. Even though the family room was bookable we didn't get it, due to the unwillingness of the reservation staff. Additionally travelling with family and small kids the 'Bring the family Holiday Inn package: 'Kids Stay and Eat Free' wasnt event offered.
In total a good hotel for business but due to the staff not recommended for families.
Additional only one out of four receptionists spoke well English.
April 3, 2013