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Rated 4.3 out of 5 by 395 reviewers.
Rated 4.0 out of 5.0 by Hotel stay at Mumbai Airport enroute London We stayed overnight at this hotel as we had a flight next day to London and did not want to risk going on the morning due to Pune Mumbai expressway traffic (landslide collision). I had booked this on my reward points. Since the room capacity was 3 and we were 4 of us I had booked two rooms. The hotel staff gave me rooms which were interconnected which was very convinient. I received a warm welcome on my arrival. The rooms were spacious and the stay was pleasant and comfortable. Morning breakfast was also very good and we had lot of options to choose from. There was slight confusion over the package (whether breakfast included or not) which was sorted out during the checkout. We were having 10 piece of baggages. The hotel staff arranged for the dropoff which I was told initially that it would be extra. This was then kindly waived off by the hotel staff. Overall I had a very pleasant experience and would definitely stay here again. I would also recommend this to people who want to catch a flight from the domestic/international airport. August 28, 2015
Rated 2.0 out of 5.0 by Good location bt poor customer service the hotel in general is neat and tidy, well secured, good ambiance, stayed here in February 2015 about 6 months ago and find the service and staff response to be lower than previous stay. had issues with the airport drop off no driver or car after confirming it twice with front desk. received reminders to check out even after arranging for a late check out. the rooms are not sound proof, late at night you can hear other guest going to their rooms and the noise from corridors as a platinum member, no fruit basket and other items brought to room. had a issue in the breakfast lounge where i had a business associate accompanying me as he was early and i invited him to join me for coffee. had the lady sana come up to us a few times to say that the guest is not on the list. what an embarrassment to me with the staff coming so frequent to remind me that my guest needs to pay. they could have called a side and mentioned the issue and i would comply. when i went to the breakfast lounge most of the 2 seater tables were dirty, i wasforced to sit at one of them while they cleaned up. i requested to sit at another table for 4 as i did not like the sight of the dirty table but was told that i am alone and cannot sit there, i must wait until they clean the tables. was highly disappointed with the service and attitude received on this visit. the only positive aspect was AMIR on the check in. August 24, 2015
Rated 4.0 out of 5.0 by Provide choice of firmer pillow I sleep better with firm pillow - great if hotel can provide this as a choice. August 23, 2015
Rated 2.0 out of 5.0 by My Stay @ holiday inn The stay at holiday Inn was very good till the time the staff messed up with my bill during the check -out. Food is good Room is good was supposed to give a 8 out of 10 but looking at the process that the hotel has during downtime of the system which impacts billing and the customers directly this was very poorly managed hence getting my rating to 2 out 10 August 22, 2015
Rated 5.0 out of 5.0 by Excellent Service from entry into the hotel to the exit Excellent night stay at the Holiday Inn by Mumbai airport. I was picked up right at the airport and had an excellent night's sleep before the next leg of my trip in India. August 21, 2015
Rated 4.0 out of 5.0 by Superb, Excellent and Most Comfortable Stay The view of the room city view was fantastic. The complete team was very courteous and my family was very happy and thoroughly enjoyed staying at Holiday Inn Mumbai International Airport. August 19, 2015
Rated 3.0 out of 5.0 by Cleanliness I have stayed Holiday Inn hotels in London, Amsterdam and some other countries in Europe where I have experienced no problems, which only prompted me to select this hotel here in Mumbai. But the room cleaning services for two days disappointed me to a great extent. I am very satisfied with the Front Office staff who took care of our check out and drop back to the Airport to out full satisfaction. August 19, 2015
Rated 5.0 out of 5.0 by Overnight Stay at Holidayy Inn, Mumbai Airport I was coming home from an international flight, early morning at 1 am and I had booked Hotel for overbite stay, so that next morning Incan take my onward journey. Hotel had provided me free pick up and drop from Airport and I was surprised to see a Hotel employee along with cab driver waiting for me and then accompanying me upto Hotel so that I am safe during early morning 1 am from Airport to Hotel. Hotel is conveniently located near Airport, with all amenities, and is always an excellent experience to stay with them. August 18, 2015
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