Rated 4.3 out of 5 by 394
Rated 2.0 out of 5.0 by modon Good location bt poor customer service
the hotel in general is neat and tidy, well secured, good ambiance,
stayed here in February 2015 about 6 months ago and find the service and staff response to be lower than previous stay.
had issues with the airport drop off no driver or car after confirming it twice with front desk.
received reminders to check out even after arranging for a late check out.
the rooms are not sound proof, late at night you can hear other guest going to their rooms and the noise from corridors
as a platinum member, no fruit basket and other items brought to room.
had a issue in the breakfast lounge where i had a business associate accompanying me as he was early and i invited him to join me for coffee.
had the lady sana come up to us a few times to say that the guest is not on the list.
what an embarrassment to me with the staff coming so frequent to remind me that my guest needs to pay.
they could have called a side and mentioned the issue and i would comply.
when i went to the breakfast lounge most of the 2 seater tables were dirty, i wasforced to sit at one of them while they cleaned up.
i requested to sit at another table for 4 as i did not like the sight of the dirty table but was told that i am alone and cannot sit there, i must wait until they clean the tables.
was highly disappointed with the service and attitude received on this visit.
the only positive aspect was AMIR on the check in.
August 24, 2015
Rated 4.0 out of 5.0 by SGAC Provide choice of firmer pillow
I sleep better with firm pillow - great if hotel can provide this as a choice.
August 23, 2015
Rated 2.0 out of 5.0 by Sudhish My Stay @ holiday inn
The stay at holiday Inn was very good till the time the staff messed up with my bill during the check -out.
Food is good
Room is good
was supposed to give a 8 out of 10 but looking at the process that the hotel has during downtime of the system which impacts billing and the customers directly
this was very poorly managed hence getting my rating to 2 out 10
August 22, 2015
Rated 5.0 out of 5.0 by BGWar Excellent Service from entry into the hotel to the exit
Excellent night stay at the Holiday Inn by Mumbai airport. I was picked up right at the airport and had an excellent night's sleep before the next leg of my trip in India.
August 21, 2015
Rated 4.0 out of 5.0 by MADHYANI Superb, Excellent and Most Comfortable Stay
The view of the room city view was fantastic. The complete team was very courteous and my family was very happy and thoroughly enjoyed staying at Holiday Inn Mumbai International Airport.
August 19, 2015
Rated 3.0 out of 5.0 by John, Kochi Cleanliness
I have stayed Holiday Inn hotels in London, Amsterdam and some other countries in Europe where I have experienced no problems, which only prompted me to select this hotel here in Mumbai. But the room cleaning services for two days disappointed me to a great extent. I am very satisfied with the Front Office staff who took care of our check out and drop back to the Airport to out full satisfaction.
August 19, 2015
Rated 5.0 out of 5.0 by Sudhirp Overnight Stay at Holidayy Inn, Mumbai Airport
I was coming home from an international flight, early morning at 1 am and I had booked Hotel for overbite stay, so that next morning Incan take my onward journey.
Hotel had provided me free pick up and drop from Airport and I was surprised to see a Hotel employee along with cab driver waiting for me and then accompanying me upto Hotel so that I am safe during early morning 1 am from Airport to Hotel.
Hotel is conveniently located near Airport, with all amenities, and is always an excellent experience to stay with them.
August 18, 2015
Rated 5.0 out of 5.0 by catchmeifuwant Great place to stay near Mumbai airport
Holiday Inn Mumbai was just what I expected out of a Holiday Inn - comfortable, easily accessible and great service above all.
August 18, 2015