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Rated 3.8 out of 5 by 283 reviewers.
Rated 4.0 out of 5.0 by Would stay again Overall, our stay and rooms were nice. Biggest complaint (and I did not request management to fix it, but should have) was our son's room for his wedding night was in need of repair cosmetically. We reserved a hot tub king room and the side panel of the hot tub looked like it had been kicked in and tiles were broken. Not exactly the room I had pictured for their wedding night. Our bathroom tiles needed some repair also, but the room itself was up to date, beds were nice, size was good. They did give the wedding party free breakfast vouchers which were very much appreciated and the breakfast was very good. January 22, 2015
Rated 5.0 out of 5.0 by Restful Sleep, Excellent Service I was booked into this hotel on business, documenting the winter storm on Jan 8-9, 2015 and needed a place as sort of a base camp if you will, to work online, and sleep overnight. The beds and pillows were amazingly comfortable. The bed I slept on was really soft. It was almost as though it held me, like a really soft glove. The boiler had an issue which resulted in a heating problem, but I alerted the staff and I got transferred to another room, and in very short order the problem was fixed. Everyone was friendly, and did everything they could to make sure my stay was a good one. The room was clean, and the lighting was good. There was a charging module on one of the tables that you could plug USB devices into, along with traditional outlets. So I could charge all of my devices without issue. Overall a great place to stay. I would definitely recommend this hotel to others. Easy to find, accessible parking, and has great views of Muskegon. It was a great place to work, get warm and comfortable after documenting the winter weather! January 22, 2015
Rated 5.0 out of 5.0 by great location and nice staff I had a great stay here. You can walk to a minor league hockey game, 2 breweries, 2 small museums, and a couple of nice restaurants. I recommend this for a weekend getaway. January 14, 2015
Rated 5.0 out of 5.0 by Comfortable accomodations The room was comfortable with plenty of storage and the cleaning service was excellent. The bar/restaurant staff went out of their way to make a "business traveler" feel at home. The food was reasonably priced and good quality, and served quickly. The only issues that my stay occurred during a terrible snow storm and very cold temperatures, which caused some problems for operations (keeping up with snow clearing and main floor walkways clear). As a business person travelling, my stay extended into Friday and Saturday night, for which there was an upcharge, which is bothersome given the time of year (January) and no additional services provided. January 14, 2015
Rated 5.0 out of 5.0 by Great services The desk clerk was very friendly and helpful Order room service. Food was excellent and the girl that delivered it was very friendly and accommodating. January 12, 2015
Rated 5.0 out of 5.0 by New Years Eve 2014 Checkin was extremely efficient for this Special Event stay. Staff was courteous and helpful. The event itself, New Years Eve, was wonderful. Excellent food (appetizers, entres and desert buffet as well as buffet breakfast) and efficient service. Thank you. January 5, 2015
Rated 5.0 out of 5.0 by service had a chance to meet mr willie the security guard and he was very pleasant and accomodating we had a very nice stay over New Year's Eve January 5, 2015
Rated 4.0 out of 5.0 by STAFF Staff was very friendly and helpful and treated us as family January 4, 2015
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