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Rated 3.7 out of 5 by 264 reviewers.
Rated 5.0 out of 5.0 by PLeasant Surprise I had stayed here before a couple years ago, wasn't looking forward to another stay because of last experience but due to no rooms at my other choice, I decided to put up with this hotel for 1 night. Imagine my surprise when I checked in and things were quite pleasant and updated including my room. I can also say the food quality was exceptional. I will be back again you won me over. Thanks November 3, 2014
Rated 5.0 out of 5.0 by Great front desk staff. Staff has genuine care for the customer. Hotel is in very convenient location for surrounding area for business and pleasure. November 3, 2014
Rated 3.0 out of 5.0 by Perfectly OK As hotel stays go, this one was somewhere between OK and nice. My room had some issues, but the staff was great, food was good, price was agreeable. October 24, 2014
Rated 5.0 out of 5.0 by Assoc Broker/Cert. Res. Appraiser Our stay for the Pioneer District Barbershop Quartet convention was enjoyed very much. Much of that enjoyment was due to the efficient staff at the hotel. The room attendance took care of all our needs. When my room phone was not properly working, maintenance was there to correct the problem quickly. When we needed additional chairs, they were delivered promptly. Please commend your staff from room 221. October 22, 2014
Rated 4.0 out of 5.0 by Nice Place Good hotel for business or pleasure in Muskegon. Food at restaurant is not very good. I did not enjoy the dinner or breakfast. But hotel room/staff/etc. was excellent. October 20, 2014
Rated 5.0 out of 5.0 by BEST Pillows EVER! I've stayed in quite a few hotels, some much nicer than others. The one thing you MUST do is sleep. This place has the BEST pillows! I don't think I've slept that well in a hotel in years. I felt like my head was on a cloud. Room was clean, mini fridge was a nice accommodation and the staff was great. My second favorite thing was the shower head that actually sprayed water. Most hotels it feels like they are preparing for a drought, taking forever to rinse off. Overall great place! October 20, 2014
Rated 3.0 out of 5.0 by Wedding The night we stayed there were at least 3 weddings going on. A lot of drunk people. The was hooting and hollering going on outside that we could clearly hear in our room at 2 am. A guy throwing up in the hall. People running up and down the hall. Doors slamming and yelling. Obviously the hotel had no control of the guests at a late hour. The hotel was beautiful and the bed was very comfortable but the walls are paper thin. We were in a room that connected on each side to another room and we could hear every bit of the neighbors conversation with the door closed. October 19, 2014
Rated 4.0 out of 5.0 by Nice Hotel Very nice hotel. Rooms could use some updating. Nice staff, very friendly and helpful. October 18, 2014
Rated 3.0 out of 5.0 by Affordable stay with no frills We stayed as part of a block of rooms reserved for a wedding held in the conference room. The room was cheap, but there weren't many extras in the rooms such as water bottles. There wasn't even a phone book. The staff was pleasant, but not especially helpful. October 16, 2014
Rated 5.0 out of 5.0 by Perfect night 1st hotel in a long time that was perfect. From great customer service to having my room super clean. I will be staying again. October 15, 2014
Rated 3.0 out of 5.0 by Adequate. Nothing to write home about. Restaurant food was very good. October 15, 2014
Rated 4.0 out of 5.0 by Helpful and accomodating Friendly staff, comfortable beds and pillows, coffee maker, refrigerator, microwave, and ample cable TV selection. Close to everything in downtown Muskegon. October 13, 2014
Rated 5.0 out of 5.0 by Great conference center facilities The Holiday Inn, Muskegon was more than I expected as a conference facility. Rooms were clean and were taken care of on a daily basis; breakfast buffet served meant that we could eat quickly and get to our meetings on time; and most important, the elevators were quick going up and down. Conference rooms were set up well and taken care of adequately by the staff. Parking at the facility was more than adequate. Overall, it was a great experience. October 12, 2014
Rated 5.0 out of 5.0 by Great Service I stayed at the Holiday Inn due to the regular hotel I usually stay at in Muskegon being full. I didn't know what to expect but I was very pleasantly surprised. The front desk staff were very helpful, the bartending and restaurant staff friendly and also helpful. In fact everyone was. The room was clean and cheery and the location of the Holiday Inn was within walking distance to most places I had to attend. The only suggestion I can make is a to add more weight/weight equipment to the fitness centre. All in all, it was a pleasant experience and I would stay there again. October 12, 2014
Rated 5.0 out of 5.0 by Great location and good value Guest room, halls and pool was very clean. Room had lake view, Beautiful lobby. Breakfast was excellent! October 10, 2014
Rated 5.0 out of 5.0 by Great stay. Everything was great. I loved the location. However, the air conditioner in our room was very noisy and disrupted our sleep. The only comment was that the hotel did not have additional wait staff in the lounge so it took the only bartender on duty a long time to wait on the customers. Everything else was wonderful. I would stay here again. October 9, 2014
Rated 5.0 out of 5.0 by Great place to stay Traveled for business. No Problems, very comfortable, good internet. I would go there again. October 8, 2014
Rated 4.0 out of 5.0 by Large rooms and friendly staff Nice place and very good for conferences. Food was good and great servers. Hard to control room temps., either to warm or heating/cooling unit had to run constantly. October 8, 2014
Rated 4.0 out of 5.0 by Bartender The bartender was too busy playing Keno with other guest that it took some time to order drinks or food... all night October 7, 2014
Rated 3.0 out of 5.0 by 40 min wait Bar service and food good 40 wait food 9:30 morning I was only person there over easy eggs hard broken. May have been good if they didn't cook 40 mite have been ok! October 6, 2014
Rated 5.0 out of 5.0 by Great size room at great price Large comfortable room - would be great for extended stay. Would like to see the bathroom upgraded a little to match the rest of the room. October 4, 2014
Rated 5.0 out of 5.0 by Front desk help was excellent, breakfast was good. Ask front desk places to eat, they were very helpful on pointing out places to eat. I noticed they were very useful to every one that came up and asked. October 2, 2014
Rated 5.0 out of 5.0 by rooms very comfortable and clean. The conference rooms were roomy and set up in a way to make our meetings a success. October 2, 2014
Rated 4.0 out of 5.0 by good location bar staff was not prepared for our large convention. October 2, 2014
Rated 5.0 out of 5.0 by Excellent wait staff front desk very responsive This is this first time I have stayed at this property and I was very impressed with the service and attention given to the guests. I would recommend this location to others and stay here again myself. October 2, 2014
Rated 4.0 out of 5.0 by Nice clean hotel. Stayed at this hotel for two nights during a conference. Room was clean and comfortable as well as meeting rooms and restrooms. Service at the bar was slow. They could have planned on extra help because all of our meetings ended at the same time. Bartender tried his best and was polite even though he was overwhelmed. October 2, 2014
Rated 5.0 out of 5.0 by Relaxing and Comfortable Experience I felt welcome and relaxed my entire stay. I wish I had time to stay longer. Good place to enjoy the area. October 1, 2014
Rated 5.0 out of 5.0 by Great Stay & Location Conveniently located downtown. Restaurant was excellent. Overall 100% satisfied. September 29, 2014
Rated 5.0 out of 5.0 Comfortable Beds Slept very well and wanted to find the type of mattresses used. September 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good value for the money Love the beds and pillows here. I have been to this hotel three times in three years and always have a good nights sleep. The only issue I have had during my visits is with the restaurant. Poor service and pricey. September 25, 2014
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