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Rated 3.6 out of 5 by 228 reviewers.
Rated 2.0 out of 5.0 by Poor Housekeeping Service My review is quite extensive and is included in the body of this survey. August 13, 2014
Rated 3.0 out of 5.0 by My first and last stay in this hotel This was my first stay in this hotel, and it will be my last stay… Hotel looks great from outside; it has nice swimming pool and a restaurant… Problem is – it is not maintained well, not at all. I stayed for one night (room # 805, 07.31 – 08.01) with sleepless night due to the fact that AC wasn’t working! Fan was pushing hot air as it wasn’t cooled down. I figured it out at 10 PM, kind of late to ask for another room… One more thing: as a gold Priority Club member I was offered a free drink… Decided to use it for my dinner at hotel’s restaurant… what a surprise it was to find out I was actually charged for this free drink! So, watch your restaurant bill… just in case. Once again – I won’t stay in this hotel and personally I won’t recommend it. The rest is up to you. August 13, 2014
Rated 5.0 out of 5.0 by Great Place Great experience. Recommend if staying in Muskegon. August 13, 2014
Rated 5.0 out of 5.0 by Great rooms, very clean Very comfortable beds, and pillows, quiet, great location. August 13, 2014
Rated 5.0 out of 5.0 by Great experience Four of us shared one room for 3 nights and had a great experience. All the staff we interacted with were great - desk, cleaning, restaurant and maintenance (we called but it was our mistake and the worker had a great sense of humor). We used the exercise room and pool and everything was great. August 12, 2014
Rated 2.0 out of 5.0 by Needs a lot of work This hotel is in bad shape. Our bathtub had a patch covering a hole. The lid for the toilet didn't fit. We never got the right number of towels and wash clothes. There was equipment stored in the stairwell. When we called for linens, it took over an hour both times and a second reminder call. There was a sticky spot in the carpet by the door. The steamroom didn't work. The hot tub was pathetic and the water level in it was below the jets so it squirted everywhere. No towels in the pool area - again, had to call twice. The only thing that was decent was the beds. Seriously disappointed in Holiday Inn after this stay. And yes, we did call the desk about almost every issue. If we had not been staying here on a busy festival weekend we would have relocated to a different hotel but other places were booked. August 11, 2014
Rated 3.0 out of 5.0 by Too many issues Checked in and found dirty bathroom, issues with breakfast coupons and cob webs around window in room. Wasn't a positive experience. Did speak to customer service on my return home. First time I have had an issue with Holiday Inn. August 11, 2014
Rated 2.0 out of 5.0 by clen room nice staff Hotels are limited in Muskegon so this hotel is better than most. Air conditioners are very old and need to be replaced along with outdated rooms.I expect a little more from holiday Inn August 11, 2014
Rated 5.0 out of 5.0 by This place rocks According to my 17 year old daughter - a self described hotel snob - this place rocks! We stayed other places on the way there, and on the way home. No others came close. This room was spacious, had a great view, modern amenities, refrigerator, microwave, nice TV and was REALLY CLEAN. The bathroom was perfect, too. Elevators are fast enough. Parking area is well lit and has sufficient spaces. Staff is very attentive - except in the restaurant. Bar (nice!) August 11, 2014
Rated 4.0 out of 5.0 by Nice stay for Michigan's Adventure overall a very nice hotel with on site restaurant and ample parking, clean rooms and close to Michigan's Adventure, We will stay again! August 10, 2014
Rated 2.0 out of 5.0 by Less than I expected Hot tub was not working (we searched for a hotel with a pool and hot tub specifically so this was a disappointment). Large spiders in bathroom and in hallway. Needs to be updated. Water damage on hallway wall. Staff was very nice and our room was clean so this helped with the experience. I probably would not choose to stay at this hotel again when visiting the area. August 9, 2014
Rated 5.0 out of 5.0 by great service We had a great stay at the Muskegon Holiday Inn. It was close to where we were visiting. The staff in the bar/lounge were awesome. The food was good. The staff were all very nice and attentive and helpful. August 9, 2014
Rated 4.0 out of 5.0 by Nice Property This is the second time that we have stayed at this property and again our stay was pleasant. The hotel staff is very friendly and helpful. The rooms are older, but clean and comfortable. My kids enjoy the pool area and they have extended hours for our early risers! August 8, 2014
Rated 2.0 out of 5.0 by Staff very friendly, but needs updating. When i arrived in my jaccuzi room i was disappointed, it smelled musty, so asked to move to a room without a Jacuzzi . That was no problem, staff very nice. I got my new room to learn the AC wasnt working. A nice maintainence man came up and re-set it, however at 230AM I woke up sweltering as it had stopped working again. There was a large hole in the drywall by where the AC pipes come in and a nice big spider came out of there when I was trying to turn the AC on. This hotel does not have in room refrigerators, you have to request them and they will bring one to your room unless they are out of them, which they were. So I went to the ice machine which was taken out, so I had to go to another floor to get ice. The perch is good, the staff are all great but I was disappointed in the hotel itself. August 8, 2014
Rated 4.0 out of 5.0 Nice location to bike trail Hotel isn't the cheapest but neither are the competition. Good services for the price. Cost not exorbitant but not cheap either. Room was large and handled two adults and two teen kids and two full size bikes without walking all over ourselves. Nice pillows and comfortable beds rounded it out. Pool area very basic. By end of night, pool ran out of towels. Probably could have called front desk, but managed o.k. Pool hours were generous. Hot tub O.K. and glad the water was nice and hot. Good location to the few new brew pubs and the city was starting to rejuvenated down town, giving you something to do near the hotel at night. Hotel has nice new little outdoor stage and seating area. We had nice weather and watched, for a while, a one man band/singer who was entertaining. Bar and restaurant were new looking and nicely kept. Sunday bfast was crowded and didn't have enough help so only the breakfast bar was available, but it turned out to be tasty for what it was, and had a decent variety. Didn't leave dissatisfied. Overall nice accommodations, location and very bike friendly. August 8, 2014
Rated 5.0 out of 5.0 by Oversized rooms and amazing price for room service breakfast! We stayed at the Holiday Inn Muskegon Harbor because we were going to see our niece perform at Blue Lake Fine Arts Camp. I must say that we were pleasantly surprised when we arrived at this hotel. The front desk ladies were friendly, professional and very informative (where to go, restaurants, etc.). The hotel lobby is very nice. The rooms are oversized. The best part was that we treated ourselves to room service breakfast. I still cannot believe a breakfast with juice and coffee was only $7.00 per person! It was great and really added a fun element to our trip. I love to see that the downtown looks like it is coming back alive and I really hope it does. Thanks to the staff of the Muskegon Holiday Inn! August 7, 2014
Rated 5.0 out of 5.0 by Great service Would recommend to anyone going to Muskegon to stay here. Great restaurant, service awesome and very friendly! August 7, 2014
Rated 2.0 out of 5.0 by The rooms need to be update and they did not leave clean towels each day or even come int my room to clean The entire hotel needs to be updated . Went to the dinning area and not one person approached Us. We did have one server that was amazing on two of the mornings we ate breakfast there August 6, 2014
Rated 4.0 out of 5.0 by traivler breakfast buffet not good cold. not fully prepared half of the food not out on Monday could have gone somewhere else to have better warm food August 5, 2014
Rated 5.0 out of 5.0 by Nice hotel Very nice place, very clean. We enjoyed the pool. Only a couple of very minor things - toilet paper was very poor quality, and I wish they'd had free breakfast! August 5, 2014
Rated 4.0 out of 5.0 by Overall a Good stay While it is a bit pricey for being a "downtown" Muskegon hotel (the North Muskegon area seemed much nicer to us), our stay was overall fine. The $5 upcharge to add a sit down breakfast for our 2 night stay, was well worth it. The website didn't indicate that it was a $20 credit for two each day, to order the buffet OR off the menu...very nice breakfast indeed :). Unfortunately, we were given a room right next to the elevators, so for quite awhile at night, we could hear the dinging of the elevator bell and all the traffic walking by...ugh for a light sleeper. Other than that, the stay was a good Holiday Inn stay. August 4, 2014
Rated 3.0 out of 5.0 by Housekeeping The next day of our room service, I returned to a room that was not cleaned. I personally went to the Front desk to bring it to their attention. There was no apology. They just contacted Housekeeping to get the room cleaned. Also, the sink in the bathroom was cracked. Rm 722 Request for the sheets to be changed. The sheets did not have a tight fit. The room size was great. August 2, 2014
Rated 4.0 out of 5.0 by Commendable Food I especially liked the variety and quality of food on the restaurant menu and in the continental breakfast. August 2, 2014
Rated 1.0 out of 5.0 by Dirty overpriced and lazy staff Room was dirty Air conditioner didn't work Printer wouldn't work for my receipt Woman at front desk was rude , mumbled and was gross Janitor stood at front desk yelling in his radio Elevators outdated and slow July 30, 2014
Rated 2.0 out of 5.0 by Not Coming Back. Elevators very slow, long lines and waiting times to access them. Dirty dishes and linens up and down hallway for 3rd floor upon arriving at our room. Key did not work,had to wait for a new one to get in the room. Bathroom door lock stuck and was unable to get in. Thank goodness I was OUTSIDE and not INSIDE or I would have been trapped. Small outdated bathroom sorely in need of a remodel. Comfortable bedding and mattress. Would not serve us breakfast from the menu because " the kitchen could not keep up,". not a fan of buffets but had purchased the breakfast coupon so caught. Upon discussing my stay at check out, the front deal clerk was rather snippy and condescending. Will not return. July 30, 2014
Rated 5.0 out of 5.0 by Great Bed very good service Very nice Hotel. Area not that good. Did not feel as safe as i would like. July 29, 2014
Rated 4.0 out of 5.0 by Nice hotel Lobby was impressive and very pretty. Rooms were clean and comfortable. Bathroom could use some updating, but was fine. July 28, 2014
Rated 5.0 out of 5.0 by Muskegon Bike Week This is a great hotel and a even better location for this event. The staff are great and will work with you during check in and they make sure that everything is in order. One has to keep in mind that this is a very busy weekend and a lot going on. So, take it easy and let the ball roll and everything will fill fall into place. Park the bike and walk the streets and enjoy yourself with no worries about the local enforcement. The breakfast is great and a good way to start the day off. The bar can get a bit full and hard to get a drink, but again your a bike event. The hotel is a little older then most, but it is fine. Again is all come down to Location, location, location. July 27, 2014
Rated 3.0 out of 5.0 by Less than average experience My wife does not travel well so we chose to shorten car time by taking the ferry back to WI, so we went through Muskegan. It was very important that she be able to sleep well. The pillow top bed worked well for that. We were surprise that the room did not have a table suitable for in room meals and that there was no vcr/dvd player (although to be fair we would not have used them this trip). We were shocked by the fact that the tub did not drain (hardly at all!). On the other hand, the staff was helpful in taking notes of that problem and with providing directions to places we needed to go. July 27, 2014
Rated 2.0 out of 5.0 by Poor work area No convenient AC for working at the desk. Internet was unstable so I had to use my Hot Spot for internet access. No convenient chair for desk. Only had a large chair that was not comfortable for working at desk. Lighting was not adequate and some bulbs were missing. July 27, 2014
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