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Rated 4.0 out of 5 by 453 reviewers.
Rated 3.0 out of 5.0 by Mixed service, heater in room noisy Heater in room was so noisy. Hard to correct in the middle of the night. Most of the staff were terrific. Would prefer breakfast buffet. Quantity of safety signs were a bit unnerving. Route from downstairs garage in the dark was a bit confusing and didn't feel comfortable. Bed comfortable, check in/out and breakfast staff lovely. February 2, 2016
Rated 4.0 out of 5.0 by Beautiful hotel Although I only stayed one night I didn't eat at the restaurant in the hotel. The hotel was beautiful and all the staff was very professional and willing to help with anything. I wish we would have had more time to explore. Loved he underground parking so no snow to clean off in the morning or ice for the matter. I would definitely stay again. Too bad the pool was under construction! February 1, 2016
Rated 5.0 out of 5.0 by Great location and wonderful staff First time to the Muskegon area, Hotel was clean and staff very friendly. Location was close to waters front. January 28, 2016
Rated 5.0 out of 5.0 by Very nice hotel and friendly staff Hotel was very nice, comfortable beds, clean. Staff was very helpful and friendly. We did have a long wait for service and our food at dinner. Seemed that perhaps they were short staffed that Saturday night. January 27, 2016
Rated 5.0 out of 5.0 by Warmed up after a cold start As soon as we walked in, the room was freezing!! After setting down our bags, we cranked up the heat. Others traveling with us stated they also walked into freezing rooms. It would have been nice if the front desk and house keeping could coordinate booked rooms to turn up the heat a bit to a comfortable level. It was not pleasant walking from the cold (full day at Muskegon Winter Complex) to a freezing cold room, and also being notified that the pool and hot tub were closed (prime reasons for choosing this hotel). However, the pillows and beds were comfortable, and the room was clean. There didn't seem to be a fan in the bathroom, and we could hear our neighbors. The service in the restaurant was fantastic! January 20, 2016
Rated 5.0 out of 5.0 by Great hotel I enjoyed my stay and look forward to staying there when the weather is warmer. January 19, 2016
Rated 5.0 out of 5.0 by Muskegon in the snow There was a snow advisory and the staff were exceptionally helpful. The room was clean and attractive. The heat system was too dry but worked well. January 14, 2016
Rated 5.0 out of 5.0 by Wonderful Experience This Holiday Inn provided an awesome New Year's Eve Party Package! It was great. Good food, great service, good band, great value!. Had a wonderful time and would highly recommend this hotel anytime of the year. January 5, 2016
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